kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

SNMP sensor support for Nokia / Alcatel / Timetra SR7 7750 & SAS-Sx 7210
We have talked with PRTG techical support about this and are still in need to get more than port sensors to work for a Nokia (also known as Alcatel & Timetra) device (which is a big and world known manufacturer whom has existed for a wh...
Tue, 10 Jun, 2025 at 8:30 PM
Suggestion: Notification Templates list to show whether each template is in use
User story In the list of Notification Templates, I'd like the "used by" icon to change color/shape, or disappear entirely, if a particular item isn't in use by at least one sensor. Altering the hover text accordingly wo...
Tue, 10 Jun, 2025 at 8:30 PM
VMware ESXi Host SNMP Interface number
How do i marry up the Interface number detected by PRTG snmp traffic sensor and the actual NIC port on the ESXi host? The ESXi cli shows the PCI Device ID as a hex number, but the numbering in slightly different on PRTG, e.g. there are not...
Tue, 10 Jun, 2025 at 8:30 PM
PRTG does not run PowerShell
I'm trying to integrate PRTG with my JIRA ticket tool, I made a notification template that runs a PowerShell script to open a ticket. When I run the script on windows it works correctly, but when I test the notifications config it doesn...
Tue, 10 Jun, 2025 at 8:30 PM
Display List of Previous Values on Map
I have a QoS Round Trip sensor set up, but I'm trying to create a map object that contains the most recent values like they are seen in the "Live View" tab of the sensor. For example, I'd like to see the last 10 or so valu...
Tue, 10 Jun, 2025 at 8:30 PM
Special report when 1 of 4 gateways don't reply
Hi. I have a network design with 4G redundancy. But only for 3 of 4 networks. So this mens that when 1 of 4 gateways on a facility don't reply it's on 4G. Is there any PRTG can inform me that 4G is on several locations? We us...
Tue, 10 Jun, 2025 at 8:30 PM
Security form Remote Probe
Hi, I would like to know what type of security is being carried out between remote Probe and Probe Core. TLS? Whats version? Article Comments Hello Thiago, Thank you very much for your question. The Core Server - Remote Prob...
Tue, 10 Jun, 2025 at 8:30 PM
Crowdstrike API query with oauth2 authentication
Hi all, We're moving to Crowdstrike antivirus, there is only cloud console that can be monitored by web API using oauth2 authentication with 30 minutes token. I'm not a "script guy", I used only some PRTG scripts down...
Tue, 10 Jun, 2025 at 8:30 PM
SNMP Error (-1114)-2011 - Could not create SNMP Session after changing SNMPv3 credentials
Hi!! recently we modified snmpv3 users and its needed to make this change for devices under monitoring in prtg probes, but we got this error for prtg version 20.3. We have tried restarting probes but not all the time it works. Is there any ...
Tue, 10 Jun, 2025 at 8:30 PM
Notification when sensor 60days Status down
Hello! I need a notification when a sensor is mor then 60 days down...even 30 days would help. The max. notification time seems to be 999.999 seconds...about 12 Days... Is there a trick...how can i handle that? Thanks in advance. ...
Tue, 10 Jun, 2025 at 8:30 PM
Home Page URL issue
Dear all In a new 21.4.73.1656+ PRTG Network Monitor deployment, a new user has been created with this Home Page URL settings: /group.htm?id=2036&tabid=1 Once connecting with this new user, It seems the browser can not decode properl...
Tue, 10 Jun, 2025 at 8:30 PM
I have questions about configuring a SMTP Sensor.
Hello, i want to ask a couple of questions about SMTP Sensors, i try configuring a simple SMTP Sensor that will monitor Mail Server downtime. I don't need any preformance statistics or anything like that. The questions i have are: C...
Tue, 10 Jun, 2025 at 8:30 PM
Can I check a URL using modified headers?
I need to check my websites, but they're behind a load balancer. I could circumvent it by using the "Host" header variable. Unfortunately, the HTTP sensors don't allow me to set it. Is there any way I can check my hosts an...
Tue, 10 Jun, 2025 at 8:30 PM
Ubuntu v20 unable to monitor disk usage.
According to a wireshark it looks like PRTG is doing a lookup on OID: 1.3.6.1.4.1.2021.9.1.3 Doing an SNMP walk on the 1.3.6.1.4.1.2021 OID with the PRTG SNMP tester there is no 1.3.6.1.4.1.2021.9 OID tree. it goes from the 1.3.6.1.4.1...
Tue, 10 Jun, 2025 at 8:30 PM
Sending REST API values as SMS Error
Hello, we need to do the following: We have 2 GET Requests. When the value of the first GET is greater than 0, then the value of the second GET should be sent via SMS. Is something like this possible? Article Comments If I und...
Tue, 10 Jun, 2025 at 8:30 PM
Are there alternatives to maps?
We've been using the Maps feature in PRTG and like it, but the amount of displayed information and the font size is too small. We've tried fiddling with the CSS, but it's becoming difficult to maintain. Are there any alternati...
Tue, 10 Jun, 2025 at 8:30 PM
monitor https
hello, i use prtg network monitor and i want to monitor a site: https:/name.domainname.nl:442, the site cannot be pinged. I've tried it but I can not manage to do it. can someone help me please? thx Article Comments ...
Tue, 10 Jun, 2025 at 8:30 PM
Detect server reboot
Is there a sensor that will allow me to detect when a Windows system reboot has been initiated on a server? I was thinking that one way would be to look for "Event ID 1074: System has been shutdown by a process/user" in the Eve...
Tue, 10 Jun, 2025 at 8:30 PM
Can I integrate PRTG with Jira Service Desk?
I need to integrate a customer PRTG (Ver 18) with his customer Jira Service Desk platform. Can I send notification messages to Jira? Any API as to red o capture notifications and open a Jira ticket? Thank you! Article Comments ...
Tue, 10 Jun, 2025 at 8:30 PM
Advanced Script/EXE string return
Hello, I have written a PowerShell script that let me count the number of Remote Desktop sessions that are UP on a specified server. I would like this sensor to also return sessions informations such as Name and ID of the session, but it se...
Tue, 10 Jun, 2025 at 8:29 PM
question about exporting logs
hello. i am new to PRTG and had a question about how to export logs. i found this post. https://www.paessler.com/manuals/prtg/http_api my questions is how to combine the two commands to incorporate name and password to allow the export...
Tue, 10 Jun, 2025 at 8:29 PM
Limited Devices on Geo Maps
Hi How can show only limited devices on Geo Maps, now it shows me all devices whiches location is set. I need only limited devices to group it per region. Kind Regards Article Comments Hello, Thank you for your message. Re...
Tue, 10 Jun, 2025 at 8:29 PM
Maps
Sehr geehrte Damen und Herren, wir verwenden folgenden iframe HTML-Code zur Einbettung einer Statusampel auf unserer Website https://www.catalysis.de/it-dienste <iframe frameborder="0" height="18" scrolling="...
Tue, 10 Jun, 2025 at 8:29 PM
Security Log Event ID 4625 on WORKGROUP Server
Hi all, we have a remote probe which is monitoring the remote site with its own domain very well. We also have some Workgroup servers there, which are not domain joined. We configured a separate Windows Logon for a Workgroup server and the ...
Tue, 10 Jun, 2025 at 8:29 PM
Monitor Huawei AR200 series router's PPPoE session
Hello All, I have configured SNMPv3 in Huawei AR200 series router in PRTG. It can monitor all interfaces, CPU load, memory, uptime and all. I would like to monitor PPPoE status using PRTG. Can someone please tell me how to achieve it? Unf...
Tue, 10 Jun, 2025 at 8:29 PM
PRTG for Android login problem
Hello Support, I have a problem with login to our PRTG server from Android phone. Android phone OS is version 4.2.2 ( Jelly Bean ). PRTG for Android is version 16.1.2, dated 18JAN2016, with size of 6.72MB ( as per Google Play ) PRTG Netwo...
Tue, 10 Jun, 2025 at 8:29 PM
Zahlenwert in einer Text Datei
Hallo Support, Ich habe eine textdatei, welche alle 3 Stunden mit folgenden Werten neu geschrieben wird: total nused free 257 115 143 Nun möchte ich diese 3 Werte mit den sich ständig ändernden Werte in Kurven darstellen. Auf w...
Tue, 10 Jun, 2025 at 8:29 PM
Feature Request: Sensors with certificates
One of our customers wants to check a website for availability using an HTTPS sensor. However, this website is behind a reverse proxy of a firewall, which in turn only allows requests to the website that have a corresponding certificate. ...
Tue, 10 Jun, 2025 at 8:29 PM
Deepsea Generator Controller
I'm new (novice) with PRTG and trying to learn .. has anyone out there connected PRTG to a Deepsea Generator Controller with SNMP? I would like to monitor the various items of data transmitted via SNMP from the motor controller in PRTG...
Tue, 10 Jun, 2025 at 8:29 PM
Use of variables in Rest Custom sensor / 201 should be green
Hello, two questions about the Rest Cusom Sensor, is it possible to save a variable? My scenario: I create a new record with the POST command, but would like to delete that same record again. So I have to reuse the ID of the first POST ...
Tue, 10 Jun, 2025 at 8:29 PM
Sensor uptime robot
Is there a sensor to monitor uptimerobot data? Article Comments Hello Thor, At this time, no. We do not have a sensor for Uptime Robot. Benjamin Day [Paessler Suppport] Feb, 2022 - Permalink Hello Thor, At this ti...
Tue, 10 Jun, 2025 at 8:29 PM
REST API - IS-04 and IS-05
This is a request to support IS-04 (NMOS discovery) and IS-05 (NMOS Control & Management). Additionally, under IS-04, support “group hint tags”. Thank you. Article Comments Hi there, I believe you are creating a feature...
Tue, 10 Jun, 2025 at 8:29 PM
Finding MIB values
Hi all, i am trying to put together a device template for our Ricoh printers, we are a Ricoh house and as such need to be able to monitor these properly. I have started out getting the MIBs i need but then i am stuck knowing what value is...
Tue, 10 Jun, 2025 at 8:29 PM
How can I monitor the Windows registry with PRTG?
Because the Windows Registry sensor is marked as deprecated as of PRTG 16.x.23 and will be removed from PRTG with version 16.x.25, I would like to know if there are any alternatives so that I can continue monitoring the registry databases o...
Tue, 10 Jun, 2025 at 8:29 PM
Feature Request: Rest Sensor Support IS-05 (NMOS Discovery) and IS-05 (NMOS Control and Management).
User Story We are an international broadcaster migrating to IP SMTPE 2110 based video delivery platforms. A vendor named Interra Systems Orion product, specifically the Orion 2110 Probe is of interest to us. The 2110 Probe offers compr...
Tue, 10 Jun, 2025 at 8:29 PM
Run Custom Notification on Sub-Probe
I have a HTTP action on a custom notification that runs a php webpage that reboots the webserver. Issue I have is it appears notifications are run on the main probe. But the main probe cant see my webserver. So can I run the custom notifi...
Tue, 10 Jun, 2025 at 8:29 PM
Sender IP Address inheritance option for Netflow type sensors
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want an option in the Netflowtype sensor set...
Tue, 10 Jun, 2025 at 8:29 PM
SMBV1 monitoring and logging
We are looking to monitor all smbv1 sessions going to an older server that we are decomissioning - but need to figure out a way to log them over about a 2 week timeframe - i was thinking that we could run the powershell against the server r...
Tue, 10 Jun, 2025 at 8:29 PM
Connection error vs Sensor status
Hi everyone, is it possible to set the sensors with any sort of connection problems (wmi auth, snmp string etc) in to warning state status rather than error state status? The background is that we have integretet our ServiceDesk syste...
Tue, 10 Jun, 2025 at 8:29 PM
How Collect Flow Data BY AS Number And Country Name
Hi Dear Friend How Get Graph by prtg by Flow Collector show me Graph by AS numbers And countrys And ISP and etc ..... How Do this by prtg in Channel Definition by prtg Sensonf netflow Article Comments Hello, If I understand y...
Tue, 10 Jun, 2025 at 8:29 PM
SQL Query runs fine on Server but gives error on PRTG as Custom Sensor
Greetings, I am using many queries on my SQL Server as Custom Sensors in PRTG. One of the query that executes perfectly fine on Server giving me error in PRTG as under. Any ideas why it's happening? Incorrect syntax near the keyword...
Tue, 10 Jun, 2025 at 8:29 PM
“Acknowledge” disappears after pause
Hello! We use PRTG 20. When the sensor status is “down”, we marked it “acknowledge”. Then the device paused according to the schedule. After a pause, the sensor returns to the “down” status again, but the “acknowledge” mark disappears. Is t...
Tue, 10 Jun, 2025 at 8:29 PM
make limits in sensors a dynamic value?
Hi I would like to know if you can make your warming limits change dynamically. Basically I have a sensor that shows me the temperature of a room. I also have another temperature that is not the REAL temperature of the room, but rather a re...
Tue, 10 Jun, 2025 at 8:29 PM
Auto-acknowledge API issue
I'm trying auto-acknowledge certain sensors, and have followed other KBs on how to do this with the API and an HTML notifiction. My problem is with the user permissions to do so. It only works if the user is a member of the Administra...
Tue, 10 Jun, 2025 at 8:29 PM
Sensors that run once a day in sensor factory dont work
I am trying to visualize how many pieces is made in one day at our factory. I have one sensor that is reading a modbus tcp counter. This counter is incremented for each piece produced, and is just a 16 unsigned integer. I have made one more...
Tue, 10 Jun, 2025 at 8:29 PM
Viewing rare events in PRTG
We have firewall data providing netflow information into PRTG. I see that the default views show Top Talkers, Top Protocols, and Top Connections. Is there an option within PRTG to flip this to look at the rare events which could be interest...
Tue, 10 Jun, 2025 at 8:29 PM
Add "SQL Expression"- & Credentials field for "SQL v2" sensors
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want the "Microsoft SQL v2" and &q...
Tue, 10 Jun, 2025 at 8:29 PM
PRTG Scheduled restart
I read in the PRTG Manual that it is recommended to restart the PRTG Core and Probe services once a month. 1) During the restart of both Core and Probe, will there be any false alerts due to the Probe sensor being down? 2) Do Remote Pro...
Tue, 10 Jun, 2025 at 8:29 PM
SUM and Group a Results.
I have an OID that returns a packet of responses, where I have several lines with a result 1 (equivalent to ONLINE) and 2 (equivalent to OFFLINE). Attached is my SNMP Walk demonstrating. I would like to know in total how many ONLINE and OFF...
Tue, 10 Jun, 2025 at 8:29 PM
I want to monitor group based license errors in Azure AD - Powershell
I want to get a error when there are group based license errors. We are using AD groups for licensing and overprovisioning is just a small step away. I know i can check using the powershell command "Get-MSOLgroup -HasLicenseErrorsO...
Tue, 10 Jun, 2025 at 8:29 PM
Monitor UDP Port
Our VPN (Mobility XE) uses UDP 5008 & 5009 to connect clients from the outside. I was trying to configure a PRTG probe to use a port sensor to connect to it, I just want to know that it is alive I don't need to login or anything. An...
Tue, 10 Jun, 2025 at 8:29 PM
oid custom lookup values
Hi all, i am putting together a custom oid sensor and lookup for some printers here. Can someone enlighten me on why the value is not being recognised properly by my lookup. My OID is and test is this> 11/02/2022 15:35:20 (20 ms) :...
Tue, 10 Jun, 2025 at 8:29 PM
Sensor REST Custom v2 can't handle one of 3 values
Hi all, I am using REST Custom v2 Sensor. This is my json response: { "value": { "162.GlobalValue.DigitalOut7": 1700000.0, "162.GlobalValue.Comparator5C": 0.0, "162.GlobalValue.Input1...
Tue, 10 Jun, 2025 at 8:28 PM
Feature Request: Color Blind Theme
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want an included Color Blind Theme. Detail...
Tue, 10 Jun, 2025 at 8:28 PM
is it possible in PRTG to monitor the remaining free space of a UPD from RDS server?
Hi All, I have 1 File server with the UPDs, then i have 10 RDS servers and a Session broker, i'm having trouble now because i'm not able to know who is remaining without free space on his/her UPD, so until now i just have to wait th...
Tue, 10 Jun, 2025 at 8:28 PM
How to monitor baramundi with PRTG
Can I monitor my baramundi Management Suite (bMS) installation with PRTG? What steps do I need to take? Article Comments This article applies to PRTG Network Monitor 18 or later Monitoring baramundi Management Suite with PRTG ...
Tue, 10 Jun, 2025 at 8:28 PM
Custom Reports Question
I'm working on creating custom reports for our sensors. Is there any way to create a report for any sensor that is in a Warning or down state? Article Comments Hello Paul, Thank you for your message. Can you please p...
Tue, 10 Jun, 2025 at 8:28 PM
Option to alert individual users about new version via email
It would be beneficial if you could alert individual user accounts that there is a new version rather than restricting it to the admin account. We use Jira and require PRTG to raise an issue when it is due to be updated. However, we do not ...
Tue, 10 Jun, 2025 at 8:28 PM
MySQL sensor not attached to database server?
I'm trying to add a sensor to a device (a raspberry pi with a temperature sensor) that I have on PRTG. I have a ping sensor, and an http sensor working but in order to verify that it is working properly i've written an sql script th...
Tue, 10 Jun, 2025 at 8:28 PM
PRTG Custom XML Sensor - negative Min Warning Limit or other ideas
Hi, I try to monitor our windows DHCP scopes with a custom Powershell script. It collects automatically all scopes as channels and tells PRTG how many leases are in use. I'm giving MaxWarningLimit and MaxErrorLimit and it works well....
Tue, 10 Jun, 2025 at 8:28 PM
Filter sensors
Hello, I have several networks to monitor. I would like to find a way to filter each network and call it with PRTG API. -> One call API to get all devices/sensors of one network What I've tried: - Grouping, but I can't gro...
Tue, 10 Jun, 2025 at 8:28 PM
Recycle bin for deleted sensors / devices / groups
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story Every once in a while deprecated sensors / devices / groups ar...
Tue, 10 Jun, 2025 at 8:28 PM
SonicWALL Alerts
For the last week or 2, several times a day I get a whole bunch of alerts from my SonicWALL NSA 3600. Alerts that my VPNs are down, X2(WAN) is down, X4(WLAN) is down, but none of them are down and I see no errors on the SonicWALL. I know ...
Tue, 10 Jun, 2025 at 8:28 PM
Enhancement Request: Make the SSL Certificate Sensor to check SAN records
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to check with existing SSL certificate ...
Tue, 10 Jun, 2025 at 8:28 PM
How to add vertical and 45° lines in maps
Hello, I'd like to add vertical and 45° lines in maps. Article Comments By default you can only create lines in the map designer by linking two map objects. You can change the angle by moving the map objects accordingly. How...
Tue, 10 Jun, 2025 at 8:28 PM
Syslog sensor not showing messages
I have added a syslog sensor to PRTG and there are no messages being displayed. I installed a Kiwi server on the same machine and it receives messages successfully. I made sure the display settings are showing 0-7 severity. The Cisco is ...
Tue, 10 Jun, 2025 at 8:28 PM
Difference between "speednet" and "bytesbandwith" unit types
Hi, I have created a python script to return data to PRTG. The scripts reads a json string containing upload and download bandwith values. In my Python script I use the following settings to send them to PRTG: ... csr.add_primary_channel(na...
Tue, 10 Jun, 2025 at 8:28 PM
Round Trip Exchange
Hello there, i want to monitor my Exchange Server, if it receive mails. I used this Manual: https://www.paessler.com/de/manuals/prtg/smtp_imap_round_trip_sensor But the manual is for imap not for exchange, so i got the Error "Conne...
Tue, 10 Jun, 2025 at 8:28 PM
Advanced EXE/Script sensor: Channel with varying error threshold
Hi, I am writing an "advanced" sensor using PowerShell. The task is to monitor a scheduled event which takes place hourly from 06:00 to 20:00. Currently the sensor channel reports the time delta between "now" and the m...
Tue, 10 Jun, 2025 at 8:28 PM
Map Designer - Nur Werte anzeigen
Hallo, ich muss eine Map erstellen, die als Hintergrund das Schema unserer USV-Anlagen beinhaltet. Auf der Map möchte ich nun nur die Werte der Sensoren anzeigen lassen. Dafür finde ich jedoch kein Zustandssymbol. Das Zustands-Symbol "...
Tue, 10 Jun, 2025 at 8:28 PM
password reset has failed
Dear all Trying to change a forgotten password and after receiving a mail with the token, I'm getting this message: "The password reset has failed! The token was invalid. Please start the process anew." Does anyone know wh...
Tue, 10 Jun, 2025 at 8:28 PM
Zoom Level on Geo-Maps
Is there any way to get the Geo-Maps to allow to zooming in another 1 or two levels? The mapping feature of PRTG is FANTASTIC for us, but we have areas where devices are close together and the default max zoom level of the geo-maps will no...
Tue, 10 Jun, 2025 at 8:28 PM
Problem using PRTG Certificate Importer
I'm attempting to use the PRTG Certificate Importer and the program is telling me the passphrase is wrong. However, when I use the native Windows certificate import tool for the .pfx file there are no problems with the passphase. Anyone...
Tue, 10 Jun, 2025 at 8:28 PM
Where do I find the script to monitor server room temperature on a budget?
Where do I find the script to the blog article "How to monitor server room temperature on a budget?" Article Comments Here you'll find the according Python-script, which will send environmental data to a HTTP Push ...
Tue, 10 Jun, 2025 at 8:28 PM
Report by X number of days.
I'm in need of getting a report every day that shows the past 30 days of performance on some metrics. I only seem to be able to specify time periods for monthly/weekly/etc... A monthly report wont work here as I can only pick all of ...
Tue, 10 Jun, 2025 at 8:28 PM
Mail notification
When i get a notification mail and click on alert confirmed, the page opens PRTG with the ip instead of the dns name, is there a way to change this? Article Comments Yes, this can be changed. Please head to "Setup > Syst...
Tue, 10 Jun, 2025 at 8:28 PM
Sensor for Monitoring Windows Cluster Nodes e.g Paused
Hey, Has anyone got any suggestions on what sensor to use to monitor Windows cluster nodes to identify one when goes into a paused state? (after failed CAU for example) I have googled and searched this knowledge base but can't find...
Tue, 10 Jun, 2025 at 8:28 PM
Report Unauthorized
When I schedule a report to send a pdf (at the end of each month for instance) I get a pdf that just says unauthorized. However if I run the report and export to pdf manually, everything works perfectly. Is there a schedule setting/permis...
Tue, 10 Jun, 2025 at 8:28 PM
Azure Devops (TFS) Service Hook monitoring
I have create a service hook on azure devops (TFS). Can anyone guide me how i can get notification in case of service down in PRTG? Article Comments Hello, from the Paessler technical support perspective, we noticed you also ope...
Tue, 10 Jun, 2025 at 8:28 PM
Looking for some advice, sfc scan via PRTG with bat file
I'm looking to create a sensor that will (on a schedule) run against the device to scan it and report back if there are SFC errors found I have created the following, but its not working. I have not really writing something like this fo...
Tue, 10 Jun, 2025 at 8:28 PM
PFX SSL Certificate
Hello, I have a wildcard ssl sertifiate as PFX. Yes, I read other article for SSL installation. However, I didn't find install certificate from PFX. How can I install PFX wildcard SSL certificate on PRTG ? Thanks Article Comme...
Tue, 10 Jun, 2025 at 8:27 PM
Feature request: Show Limits in graphs and reports using multiple channels
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want ... Details of user story Die Darst...
Tue, 10 Jun, 2025 at 8:27 PM
Trigger on recurring error
Hi, We are monitoring a few Switches where the sensors is set to trigger after 10 minutes. We recently had an incident where they got in an offline and online loop but too quickly to trigger the alarm. There is built in redundancy to al...
Tue, 10 Jun, 2025 at 8:27 PM
Microsoft Teams Integration (not Webhook)
We already use the Teams/PRTG notification feature, which is nice. But for our First LvL Support workers we would like a real Teams Integration so they basically can view and/or use PRTG from within Teams. I already played around with this...
Tue, 10 Jun, 2025 at 8:27 PM
What non network causes are there for icmp ping false positives?
Started getting a down indication on an icmp ping to a remote subnet. Confirmed the node was not down. Pinged directly from the machine that hosts the probe. Pinged with packets of varying sizes. Pinged at different rates. No fail...
Tue, 10 Jun, 2025 at 8:27 PM
PRTG Report - sensors down last week
Hi PRTG, We would like to have a report (csv, html, xml, doesn't matter) of all sensors with status down in a given period (eg last week). I suppose something like a table / matrix with all sensors that went down last week including t...
Tue, 10 Jun, 2025 at 8:27 PM
Notification on repeated sensor downtime over x amount of days
Hi all, I'm currently deploying PRTG for my bachelors thesis and writing automation PowerShell scripts for it. I was wondering if it was possible to send out a notification when a device has high cpu, load,.. for x amount of minutes ...
Tue, 10 Jun, 2025 at 8:27 PM
How can i Moniter IPsec tunnel
Hi Team, We use different sites and tunnels between them. Please help me to how to add IPsec tunnels between sites in PRTG. Please provide me the process for the monitoring Article Comments Hello Ravi, IPSec connections can be...
Tue, 10 Jun, 2025 at 8:27 PM
Make a tracerote when I loss a Ping
I'm monitoring some IPs on Internet, so I want when I lose connection against those IPs send a traceroute to the IP. There's any way to do tha? I already try to trigger a Powershell script to do a trace and save the result in a text...
Tue, 10 Jun, 2025 at 8:27 PM
Windows Updates Status (Powershell) Sensor. Meaning of each channel
Hi. I am using the Windows Updates Status (Powershell) Sensor and would like to know the exact meaning or concept of each of the channels. The same thing happens to me with the WSUS Statistics sensor. Where could I obtain more informati...
Tue, 10 Jun, 2025 at 8:27 PM
'Set sensor "down" immediately' not working
We use PING sensors as master sensor for the devices to be monitored and have configured them to immediately switch to "down" state. However, this does not seem to work, because we can see a warning state one interval before down ...
Tue, 10 Jun, 2025 at 8:27 PM
How to change the size of connection line in PRTG map? And is it possible to link the connection lin
PRTG Map customization Article Comments Hello, thank you very much for your KB post. You can increase the width of the connection lines in maps by adding the following .connectionline, .connectionlineGradient { stroke-width:...
Tue, 10 Jun, 2025 at 8:27 PM
How many entries/folders are necessary in \Monitoring Database\ folder
Is there a way to control the number of folders created in C:\ProgramData\Paessler\PRTG Network Monitor\Monitoring Database? This folder is taking up most of the hard drive space for our PRTG server and I'm not finding much on how to ...
Tue, 10 Jun, 2025 at 8:27 PM
Check status remotely
Hi, I've configured PRTG for monitoring and setup local login as well as installed your android app. We have DHCP for outside access. How do I access the monitors using your app? I was hoping your system installed on the PC has a d...
Tue, 10 Jun, 2025 at 8:27 PM
Monitoring PSTN line status instead of FXO interfaces
Hello, I need assistance on how to monitoring FXO interfaces on PRTG As you know the FXO card is responsible for terminating analogue lines from the PSTN provider, now when the port is up the status will be like this: PORTCHSIG-T...
Tue, 10 Jun, 2025 at 8:27 PM
Add a "Goal" feature to more sensors
Hi, Thanks for making PRTG a great product! I wish to ask of you to add the "Goal" feature (being able to decide if the probe's desired result is if the target is "Open" or "Closed", e.g. Up or Down), t...
Tue, 10 Jun, 2025 at 8:27 PM
Feature Request: Expand/Collaps All in Devices View
Want this feature implemented, too? Please upvote by clicking Thumbs up! User story As a PRTG user, I want to be able to quickly expand or collapse all or some of my device tree. Details of user story In order to drill down to cert...
Tue, 10 Jun, 2025 at 8:27 PM
Remote Probe Sensors count
Is there a max number of sensors that a remote probe can have? I have read from a previous post that 40K sensors with the remote probe at 4core and 16 gigs. At this time we are not planning anything that big but I would like to know if any...
Tue, 10 Jun, 2025 at 8:27 PM
ping sensor down
Hi, I have a sensor down with the following error "Host not found. This message indicates that the key (name, address, and so on) was not found. Socket Error # 11001 Host not found. (socket error # 11001)" and it won't allow m...
Tue, 10 Jun, 2025 at 8:27 PM
Aren't favorites supposed to be unique to each user?
Another user logged in and changed his favorite sensors list. That changed my favorite list as well. It appears that the favorites are shared among all users? Is this expected behavior? Article Comments Dear Laurie, when ad...
Tue, 10 Jun, 2025 at 8:27 PM