kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Unable to start PRTG Core Server Service after upgrade
Hi Team, I've done a bit of google'ing on this one without much luck. I was running a free PRTG instance on a Windows 2012R2 server. I had version 18.1.36.3728 installed and decided to upgrade to 18.2.41.1652. I opened the PRTG ...
Tue, 10 Jun, 2025 at 8:27 PM
SNMP Physcial Disk Sensor Issue
Having difficulty with the Physical Disk Sensor only at this point. I've added several other SNMP sensors without issue but am having problems with the physical disk sensor on a Dell r750 w/Server 2016 with OpenManage v.10.2.0. I get....
Tue, 10 Jun, 2025 at 8:27 PM
App Config M42Mobile for iOS
Hello unknown Paessler employee, the PRTG app for iOS is working fine. Thank you very much for that. I would like to offer my employees the shortest possible setup process for their iPhones. I can achieve this by using so called Config ...
Tue, 10 Jun, 2025 at 8:27 PM
Automatic refresh of opened searches in the ITOpsBoard
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want searches that are opened in the ITOpsBo...
Tue, 10 Jun, 2025 at 8:27 PM
Seperate User and Contact Groups
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story We have several members that are part of the same PRTG Access ...
Tue, 10 Jun, 2025 at 8:27 PM
Custom error warning if sensor gives 'no data'
Hi, I have a question about a custom sensor error. I have a HTTP sensor for a specific application, when that HTTP is not reachable, it gives an alarm but the sensor, at that moment, gives no value back, only 'No Data'. I would li...
Tue, 10 Jun, 2025 at 8:26 PM
Filtering syslog messages
Hi, I can't figure out how to filter the syslog messages. I watch some videos that show a filter option on the screen, but I do not have the filter option. Here's a link to the screen shot: https://imgur.com/a/wwiv4yE Arti...
Tue, 10 Jun, 2025 at 8:26 PM
Sensor Cloud HTTP v2 - "HTTP Response Code" turns to percent when the time window is in days
Hello, The sensor of "Cloud HTTP v2", when viewed in the time window of "Live Data" shows as a numeric value of the HTTP response code (e.g. 200, 500, etc.), which is fine and shows well on the graph. But, when the v...
Tue, 10 Jun, 2025 at 8:26 PM
JSON Api Get all Sensors under Device ID
Do you have an example of grabbing json data from the api I want to get all sensors / values from a device ID, can't quite figure it out. Article Comments Hello, Thank you for your message. To get all sensors from a spe...
Tue, 10 Jun, 2025 at 8:26 PM
ESX Hostserver Hardware Status 4 elements return a unknown state
Hello, I've set up the VMware Hostserver Hardware-Status (SOAP) sensor on a HPE DL380 Gen10 server with VMware vSphere 7.0.3. The sensor reports a unknown state for 4 CPU Devices. "Unknown. 4 elements return a unknown state: Pro...
Tue, 10 Jun, 2025 at 8:26 PM
Suche in Datei mit mehreren Suchkriterien
Ist es Möglich den Sensor "Datei Inhalt" so zu erweitern dass man mehrere Kanäle mit unterschiedlichen Suchkriterien hat. Anwendungsbeispiel: Man hat 1 LOG Datei und sucht nach der Anzahl von Einträge mit dem Kriterium "E...
Tue, 10 Jun, 2025 at 8:26 PM
Monitor Multiple Log Entries
How can I search for multiple log entries in one log file since the File Content Sensor can only search for one string? Article Comments This can be done with a custom script and the EXE/Script Advanced sensor. Following scrip...
Tue, 10 Jun, 2025 at 8:26 PM
Monitoring a phone line (analog/voip)
Hello, Is there any possibility to survey a phone line on the PRTG ? (Our help desk line is down sometimes and as a field support it's not good to know it via users) Article Comments Hello Bahadir, We have some sensors tha...
Tue, 10 Jun, 2025 at 8:26 PM
[OPEN] PING for designated devices that do NOT count against Sensor Available total
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I would like to see the existing PING Sensor not cou...
Tue, 10 Jun, 2025 at 8:26 PM
AD sync sensor getting Access denied when PRTG monitor user removed from domain admin group
I tried removing the AD user I am using for PRTG from the Domain Admin group but had the PRTG sensor 'Active Directory Replication Errors to DC' give me a message saying access denied and it failed to successfully check for replicat...
Tue, 10 Jun, 2025 at 8:26 PM
how to get from McAfee ePO DB - SQL Server 2019 \ DLP \ Endpoint Security (ENS)
hi how to get from McAfee ePO DB - SQL Server 2019 \ DLP \ Endpoint Security (ENS) the event warning to PRTG sensor ? Interested in receiving alerts On DLP insert device Antivirus on virus alerts TNX Article Comments Hello ...
Tue, 10 Jun, 2025 at 8:26 PM
Does PRTG allow 2FA for Logins?
We are trying to increase security for all our credentials and adding 2FA or MFA is becoming a requirement. Is there any offering or plans for this? There is also some MSP tools like Automate and ConnectWise that let you use Google Authen...
Tue, 10 Jun, 2025 at 8:26 PM
How can I move or migrate my PRTG installation to a different system or server?
How can I migrate PRTG to another server? It should be the same version on the other server because the plan is to upgrade the PRTG later on the newer server. The current version of our PRTG is 16.1.21. The reason why we want to upgrade o...
Tue, 10 Jun, 2025 at 8:26 PM
Please help mi with a migrate!
Good Morning! Next week I will buy a new server, but I need to migrate all my data base (my sensors and my devices) that are in my actually server to the new one. Can you said me if this could be agree? If it is, please help me actually I h...
Tue, 10 Jun, 2025 at 8:26 PM
Migrate sensors to new installation
Hi, Is it possible to migrate the sensors/devices from a test server to a new server? I have now an trial server with 650 sensors. I want to have the sensors in our new installation we bought a license for 2500 sensors and don't wanna...
Tue, 10 Jun, 2025 at 8:26 PM
Upgrading Windows XP PRTG 9 to Windows 7 PRTG 9
I'm currently running PRTG 9 on a Windows XP computer and I would like to change it over to a computer running PRTG 9 on Windows 7...Can you tell me what I need to do to import the PRTG 9 Windows XP data to PRTG 9 Windows 7? Art...
Tue, 10 Jun, 2025 at 8:26 PM
How does licensing behave after migrating to a new server
After I run through the steps described in the KB article "How can I move or migrate my PRTG installation to a different system or server?", and decommission my old server, what happens to the licensing on the new server that is t...
Tue, 10 Jun, 2025 at 8:26 PM
Moving PRTG from one server to another
Good Morning I need to know if this is possible i installed PRTG as a POC on my laptop and now need to migrate it to a server is there any possibility of migrating this to the server with all the current configs or will i have to do a c...
Tue, 10 Jun, 2025 at 8:26 PM
Moving an existing V8 database image over to a new V9 install
Is there a procedure to moving an existing V8 database over to a new V9 server? Thank you! Article Comments Hello, that would be the exact same normal How can I move or migrate my PRTG installation to a different system or s...
Tue, 10 Jun, 2025 at 8:26 PM
Import only devices/sensors data
Hi, We would like to migrate our PRTG installation to a new server. I already imported once the "PRTG Configuration.dat" some month ago and it generated lots of alerts because we have some rules to adapt on firewalls, ACL, etc... to be...
Fri, 6 Jun, 2025 at 11:27 AM
How to migrate PRTG from v8 (upgraded from v7) to new server
I would like to migrate my PRTG server (w/ local probe) to a new server. I recently upgraded to 8.1.2.1810 from v7. I found the following document that mentions how to backup PRTG, but it doesn't clear say if should install PRTG8 on my ...
Tue, 10 Jun, 2025 at 8:26 PM
converting local probe to remote probe
Hello, I have a server with a local installation of PRTG with local probe configuration. I would like to pass it to a central server management with multiple remote probes. Is it possible? Thanks, Yaron Article Comments I...
Tue, 10 Jun, 2025 at 8:26 PM
Backup/restore
Hi Is there a way to export configuration from one installation and import somwhere else? For example, I need to replace server where PRTG 9 is currently installed. How do I save it and import it in new server? Thanks. Article C...
Tue, 10 Jun, 2025 at 8:26 PM
OS Upgrade
Just want some advice before starting the below. Currently running 9.2.0.2125 on server 2003. I wish to upgrade the OS to 2008r2 x64. This will also involve moving the server to a new domain. Can you tell me the steps I need to complete...
Tue, 10 Jun, 2025 at 8:26 PM
PRTG migration to a virtual machine
We are thinking of migrating to a new server. We are going from a 2012r2 to a 2016 OS. I want to know if we can migrate to a 2016 virtual machine? We are also thinking of having it on a fail over cluster. Any ideas would be great. than...
Tue, 10 Jun, 2025 at 8:26 PM
Migrater sensor
I have two servers with trial licenses and active sensors. I installed a new server with an unlimited license. I need to migrate the sensors from the two trial servers to the new server with license. How can I do it? Article Comment...
Tue, 10 Jun, 2025 at 8:26 PM
Are we have any data lost
Hello, We want change PRTG server into Windows 2003 into Windows 2012. So when we do this change, are we have any data lost ?. We don't want to lose any data. Can you help us for this topic. Thank you for your interest. Article ...
Tue, 10 Jun, 2025 at 8:25 PM
Migrating Core Server
Hey Everyone, I want to migrate my Core Server to a new Computer/Server. At the moment I have version : V8.1.0.1676 My Data files however, say: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\ D...
Tue, 10 Jun, 2025 at 8:25 PM
Statusfarben ändern
Ist es möglich die Statusfarben zu ändern? Zum Beispiel das grün für den UP Status auf ein dunkleres grün zu stellen. Article Comments Hi, Did you alread have a look at this KB post Change color of Acknowledge sensor status in...
Tue, 10 Jun, 2025 at 8:25 PM
Map Footer ausblenden
Hallo Support Team, ich habe heute auf die neue PRTG Version 19.1.48.2891 aktualisiert. Wir haben eine Map mit 6 Sensoren, die bisher gut funktionierte. Jetzt wird in der Map unten links der Footer wieder angezeigt. Änderungen in der styl...
Tue, 10 Jun, 2025 at 8:25 PM
bulk creation of SNMP sensors based on Oids
Hi, is there a easy way to create a bunch of SNMP sensors with an ongoing OID. I tried SNMPLIBS but just the numbers in the names are changing and PRTG sort them like this: abc 0; abc 1; abc 10; abc 100; abc 1000; abc 1001; abc 1002;...
Tue, 10 Jun, 2025 at 8:25 PM
Change values of data in PRTG MAP
We have a PRTG Map desing including data tables. We would like to change the data in the status element itself. Is this possible? the following screenshots display the question: https://i.imgur.com/KhLTxgm.png and https://i.imgur.com...
Tue, 10 Jun, 2025 at 8:25 PM
How can adjust the scale of big gauges images in the map designer?
How can adjust the scale of big gauges sensor in the map designer? How Can Edit Gauge to remove texts informations that i want? Hi all, i've work in a dashboard, but i need reduce the scale of gauge primary channel image (350x230) lik...
Tue, 10 Jun, 2025 at 8:25 PM
New Device Notification
I want to be notified (by SMS or email) when the Auto Discovery process picks up a new device. How to I configure the PRTG Network Monitor to do this? Article Comments Hi there, this is not possible, since all notification ne...
Tue, 10 Jun, 2025 at 8:25 PM
Specific MAP Object with mouse over and without text
Hi, I would like to do a MAP with a picture from my switch and put on each port corresponding map_object. i used a map_object sizeable but i didn't manage to hid only the text and keep the status icon with the mouseover fonctionnalit...
Tue, 10 Jun, 2025 at 8:25 PM
Report Template
Can I create or add new report template ? Instead of modifying existing template, I want to create a duplicate of the template. Article Comments Hi hanzo, Thank you for the post! You can simply duplicate the corresponding ....
Tue, 10 Jun, 2025 at 8:25 PM
Increase font size in maps in 13.2
hi Dear Support. how con i to increase the font size in maps in the latest release. I use to use this on customerstyles: .top10listcontainer td,.top10listcontainer th, .top10listcontainer td div,.top10listcontainer th div { font-size:30px...
Tue, 10 Jun, 2025 at 8:25 PM
Top 10: Slowest Pings
Is it possible to set or change the ping ms value used for the above top 10 object? If not is there a better object to use to report on high ping times, or would I need to create a custom object? Article Comments Hi there, C...
Tue, 10 Jun, 2025 at 8:25 PM
status related background vs trafficlight class
Hi! How can I make the Status icon with status-related background ignore "acknowledged" and "paused" status? I found quite a lot of useful things here, among them this post https://helpdesk.paessler.com/en/support/s...
Tue, 10 Jun, 2025 at 8:25 PM
Alternatives to styles_custom_v2.css
Hi PRTG team, I reinstalled a PRTG server today and I didn't want to take over any old stuff and start fresh since a lot in the monitored environment had changed. On thing I immediately noticed was the new GUI with loads of wasted w...
Tue, 10 Jun, 2025 at 8:25 PM
Disable menu entries for read only users
I would like to give a select client the ability to see a few monitors. I figured that out, however, when they're logged in they can still access the LOGS and REPORTS menus. I would like to disable that so those menus do not show up fo...
Tue, 10 Jun, 2025 at 8:25 PM
How to center Maps
Hello For our customers we would like to provide a dashboard which is based on a map created especially for them. Since we do not know which screen resolution our customers have, we want the maps to be centered in the browser window. Unfort...
Tue, 10 Jun, 2025 at 8:25 PM
how can bold and large font in data table and alarm gauge ?
can i change size of font in data table map on alarm gauge ? Article Comments Hi there, Unfortunately, we can't assist you with customizations. If you wonder why, then please read the following article: https://helpdesk.p...
Tue, 10 Jun, 2025 at 8:25 PM
How can I filter a map object by amount of down sensors?
I'm creatin a map object that wi'll be blinking when the object that have more than five sensors down. I'm using the following code: <path class="setts" style="<#if value="@status" contains=&quo...
Tue, 10 Jun, 2025 at 8:25 PM
Tree Map - Text Color
I would like to change the text color of the Tree Map View Now is in white, i would like to put in black Thanks Article Comments Hi there, We officially do not support the following solution as it may cause issues! Please ...
Tue, 10 Jun, 2025 at 8:25 PM
Custom Map Object - Can't find in Map Designer
I followed a guide to create a custom map object (<!--Custom Map Objects: Library Sunburst ID in HTMLbefore-->) to be able to add a Library Sunburst. I created the HTML file and added it to the Program Files (x86)\PRTG Network Monit...
Tue, 10 Jun, 2025 at 8:25 PM
Active Directory Replication Errors sensor intermittently reports "Acces denied"
Hello, we successfully created several Active Directory Replication Errors sensors which normally work fine. But every once in a while (sometimes several times a day, sometimes several times in a week) we receive the warning "Access ...
Tue, 10 Jun, 2025 at 8:25 PM
Auto notification when sensor back UP
Hi guys, sorry i'm a bit new with PRTG. so i already made notification trigger when sensor state is down 600 secs it will perform email to our team. but if it's up it didnt automatically send me an email that the sensor is UP. i eve...
Tue, 10 Jun, 2025 at 8:25 PM
Feature Request: Multiple languages of webinterface at the same time
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story Our company has employees all over the world, we need to provi...
Tue, 10 Jun, 2025 at 8:25 PM
WMI Works From PowerShell But PRTG Interface Shows Error
I'm having this problem with a number -- although not all -- of Windows 2012 R2 servers. For the WMI sensors for CPU Load and Pagefile Usage I'm getting this through the PRTG interface: The WMI query does not return any results. ...
Tue, 10 Jun, 2025 at 8:25 PM
Certificate Management with Lets Encrpyt
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I would like to automate certificate renewal u...
Tue, 10 Jun, 2025 at 8:25 PM
API XML Query
I am trying to create an XML API to retrieve some information so i can create a custom PRTG map for one of my sites. So i have a group with Wireless Access points, each access point only has a ping sensor against it. Not interested in any...
Tue, 10 Jun, 2025 at 8:25 PM
How can I monitor a string in the HTML of a webpage?
I want to monitor a value in the HTML of a web page. Depending on the returned values the sensor should show different states and different sensor messages. The values on the web page I want to monitor are in a similar format that you ...
Tue, 10 Jun, 2025 at 8:25 PM
New BETA Meraki Network Health sensor question
Hello team, you have deployed the new Meraki Network Health Beta sensor recently. My question is, how many api requests does one such sensor make to retrieve the information for one network? Because there is a limit of i believe 5 reque...
Tue, 10 Jun, 2025 at 8:24 PM
Remote Ping This sensor has not received any data since startup.
Hey there, I get the error "This sensor has not received any data since startup" on the Remote Ping sensor. The sensor becomes "unknown" and there is no error code. I'm pretty sure the WMI service is running. I turne...
Tue, 10 Jun, 2025 at 8:24 PM
SNMP HPE ProLiant Logical Disk Sensor appropriate for monitoring RAID status?
Is the above mentioned sensor appropriate for monitoring the RAID status of my HP ProLiant Servers? I don't exactly understand what this sensor does. If this sensor is not suitable for my use case, how do I monitor the raid status of my HP s...
Fri, 6 Jun, 2025 at 11:27 AM
Sensor to count users exe/script advanced
I'm sure the script itself is fine but the parameters at the end for prtg I'm sure I'm getting wrong. What do you guys think? $OU = "OU=test,OU=test,DC=test,DC=com" script to search active directory $users = F...
Tue, 10 Jun, 2025 at 8:24 PM
Custom EXE Batch Sensor for counting files in a particular folder
I'm working on an problem where I need to count the number of .PDF files located in a particular folder and use a sensor to report that number. The sensor should return the number and if the number of .PDF files is > 1, create an er...
Tue, 10 Jun, 2025 at 8:24 PM
SSL certificate sensor (port 443)" what this message means and what to do.
SSL certificate sensor (port 443)" what this message means and what to do. Article Comments Hi there, The default port for this sensor is 443. This means the sensor will check the certificate based on the setting in Port....
Tue, 10 Jun, 2025 at 8:24 PM
the "System Health Currents" message what this message means and what to do.
the "System Health Currents" message what this message means and what to do. Article Comments Hello, Thank you for your post. What error message do you exactly get? What sensor does report the error message? ...
Tue, 10 Jun, 2025 at 8:24 PM
Kubernetes Monitoring
Are Paessler planning to add Kubernetes monitoring to PRTG? If so, what date is this planned for? Article Comments Hello, we currently don't plan to implement Kubernetes sensors. Other features are currently in higher dem...
Tue, 10 Jun, 2025 at 8:24 PM
Can't log in with the email address in the domain.
I have enabled AD Integration, can login with AD account, but can't login with email. Error message as below. 2022-03-02 04:24:45.113581 INFO TId 12164 CoreWebServer> PRTG Network Monitor 22.1.74.1869 x64 PRTG core server startin...
Tue, 10 Jun, 2025 at 8:24 PM
How to Filter syslog with the conditions on "messages" ( part of messages like %EEE% )
how to do ? Filter syslog and part of messages severity[0-3] AND NOT message[%CSE%] AND NOT message[%ECE%] AND NOT message[%EEE%] like in sql Select * from Table1 where EmpPU NOT Like IN ('%CSE%', '%ECE%', '%...
Tue, 10 Jun, 2025 at 8:24 PM
PRTG Cluster Remote Probe
Hi, I'm trying to convert our PRTG installation to a Cluster setup, but I'm having troubles with the remote probes. We have a public DNS entry, to which we point both our web interface and our remote probes. As of now, the remot...
Tue, 10 Jun, 2025 at 8:24 PM
WMI: NTLM still necessary?
I am about disabling NTLM in our domain and switched all logging options on to get any services still using NTLM. It seems that PRTG is using NTLM only for WMI sensors, I found this thread about it. The mentioned thread is about 3 years o...
Tue, 10 Jun, 2025 at 8:24 PM
Oracle Tablespace sensor query
Hello, How can ifind out the exact query executed by the sensor? Thanks, Yaron Article Comments Here's the underlying query for the Oracle Tablespace sensor: SELECT MAX( CASE WHEN t.online_status = 'ONLINE&#...
Tue, 10 Jun, 2025 at 8:24 PM
Downloading old versions of PRTG
Hi guys! Where can I find downloadable old versions of PRTG? Article Comments Hi there, We do not offer old versions for download. However if you need more detailed information, please contact support@paessler.com. Kind re...
Tue, 10 Jun, 2025 at 8:24 PM
Enforce MFA setting
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to add and opt-in setting to Enforce MF...
Tue, 10 Jun, 2025 at 8:24 PM
Desktop Client: Core Server always expanded
Dear Paessler Team, in my PRTG Desktop Client the core Server is always expanded automatically. Is there any way to disable this? Article Comments Hello, Thank you for your message. Regarding the behavior you mentioned, it...
Tue, 10 Jun, 2025 at 8:24 PM
Configure PRTG with an Android Mobile App
Hello, Pardon my ignorance, I am very new to this side of IT. I have recently installed and configured PRTG on my home laptop to monitor my home environment. The configuration at a high level is mainly out of the box. Would anyone be able...
Tue, 10 Jun, 2025 at 8:24 PM
Third party integrations
Hi, We use PRTG for monitoring several client infrastructure. We need to integrate with our service desk application (Proactivanet) via webservices for automatic ticket generation. Which is the most efficient way to do this? thank yo...
Tue, 10 Jun, 2025 at 8:24 PM
Anonymization of data
Hello All, is it possible to anonymize prtg logs targeted to a specific user only? For example a collegue left the company and now we have to erase everything related to the specific user in PRTG. Or atleast modify everything related to ...
Tue, 10 Jun, 2025 at 8:24 PM
SNMP Traffic status still connected when the IPSec connection is down.
Hello, i have problem with the SNMP Traffic sensor for monitoring our IPSec connection, but when the IPSec connection down at my firewall, the sensor is still connected. is there any solution regarding this problem? I've also tried t...
Tue, 10 Jun, 2025 at 8:24 PM
PRTG cluster
Hi guys! I have a question about PRTG cluster. How can I activate a second server with the same license key as the main one to be able to join the cluster? When I try to activate the server with the same key, isn't there a risk of it te...
Tue, 10 Jun, 2025 at 8:24 PM
Sensor for failed azure AD logins
Hi, I'm searching for posibilites to create a sensor that is monitoring the Azure Active Direcory account on failed logins. So far i only found a posibility to log failed login attemps from the windows event viewer (https://www.paes...
Tue, 10 Jun, 2025 at 8:24 PM
Feature Request: SMTP Cetificate Sensor
User story As a PRTG user, I want to monitor the status of e-mail server certificates Details of user story Analogue to the existing https SSL sensor I like to monitor the status of e-mail server certificats. Acceptance criteria T...
Tue, 10 Jun, 2025 at 8:24 PM
Can PRTG communicate with MODBUSS or bacnet devices?
Does Anyone know if PRTG can use MODBUS? if yes how do i set it up? What about Bacnet? Thanks!!! Josh Article Comments Hi Josh, we are using a Custom Script Sensor and the modpoll.exe program. The modpoll program is a command l...
Tue, 10 Jun, 2025 at 8:24 PM
Custom Sensor EXE/Script Advanced cannot load PowerShell Module
Hi there, we got a Problem with a Custom Sensor. We developed a Script for reading out the Remaining Print Jobs for the Azure Universal Print Service. The Script works perfectly fine when being executed manually on the Probe with the Serv...
Tue, 10 Jun, 2025 at 8:24 PM
SSO feature/function
After working with support for a few days we verified that SSO does not work on a fail over Cluster. Resulting in accounts being locked out or needing the local prtg accounts to gain access. The SSO functionality works great on our core ser...
Tue, 10 Jun, 2025 at 8:24 PM
SNMPV3
Hi Team, I require assistance as as possible. I want to know what could be the cause of authentication error-35. I have given the configs for v3 on cisco switch. when tried to put in the credentials on prtg, I got the error. Thanks, VK ...
Tue, 10 Jun, 2025 at 8:24 PM
API data definitions
Based on the documentation provided we can only access one content type and one column at a time when executing the API, e.g https://yourserver/api/table.xml?content=sensors&columns=sensor. The examples provided has sensors and I have l...
Tue, 10 Jun, 2025 at 8:23 PM
Monitor Nvidia GPU
User Story As a prtg user I want to know the status of the gpu of my video analytics equipment. Details of User Story I currently have a farm of video analytics equipment with about 400 computers. These computers have two nvidia gpu, ...
Tue, 10 Jun, 2025 at 8:23 PM
ADO SQL vs
I did read on www: https://helpdesk.paessler.com/en/support/solutions/articles/68227-which-sensors-will-you-remove-from-prtg-and-what-are-the-alternatives that you will remove in future (2month) ado sql sensor from 16.x.25. When can I e...
Tue, 10 Jun, 2025 at 8:23 PM
local probe add snmp windows service 127.0.0.1 error
Hi There, I wanted to add an SNMP windows sensor to a local probe, and update the template. I read in the manual It might not work to query data from a probe device via SNMP (querying localhost, 127.0.0.1, or ::1). Add this device to PRTG...
Tue, 10 Jun, 2025 at 8:23 PM
Monitor members of network port channel
We have Dell N2000 and N3000 switches and would like to monitor the members of LACP port channels. Ideally get a warning of less than 100% of members are up. Is this possible via SNMP? Article Comments Hello Mike Thanks for r...
Tue, 10 Jun, 2025 at 8:23 PM
Trap receiver alarm
Hi, I was successfully able to setup a SNMP trap receiver sensor and receiving traps there, however I´m not able to set the sensor to a failure state when receiving specifig traps. This is the trap I receiving: SNMPv2-MIB::snmpTrapOID.0...
Tue, 10 Jun, 2025 at 8:23 PM
bulkSMS get Remaining Credits
No Problem but a Solution: I had the problem, that i does not know how many sms Credits i had remaining at bulksms provider. So i write a PowerShell Script, and keep it simple, it works for me and maybe someone else can use this too. In...
Tue, 10 Jun, 2025 at 8:23 PM
Monitor and "lookup" an SNMP string value
Hi, I am using an OID that returns the string values "complete", "in-progress", and "pending". I have tried to play with the SNMP Custom String sensor but I cannot make it run. Can someone please help me ...
Tue, 10 Jun, 2025 at 8:23 PM
Best way to establish priority notification
We are a large global company and when initially setting up our instance we created remote probes for each site to manage and gather information for all our servers, host, and network devices at the location. Originally everything in our in...
Tue, 10 Jun, 2025 at 8:23 PM
setting up wildcard
hello, i want to set up an wildcard certificate that runs over an number of days in prtg, is there an explanation somewhere on how to do this? Article Comments Hi, Please take a look at this article for the general usage of o...
Tue, 10 Jun, 2025 at 8:23 PM
RDG Remote Desktop Gateway User Count
Hi, I would like to get the result of this powershell in to a PRTG sensor. it just outputs a integer. (Get-Counter @("\Terminal Service Gateway\Current connections") -ComputerName "127.0.0.1").CounterSamples.CookedVa...
Tue, 10 Jun, 2025 at 8:23 PM
Changing same channel on multiple sensors not working (Multi-Edit)
If I edit several "SNMP Traffic" type sensors on the same channel at the same time, only the first sensor adopts these settings. So I have to adjust the channel individually for each sensor. For me it's explicitly about the ...
Tue, 10 Jun, 2025 at 8:23 PM
Paessler Mib Splitter tool
Hello Paessler, I have a MIB file provided to me by Aruba WiFi manufacter. It is 900kb and has many DEFINITIONS, so Mib Importer does not allow me to compile it, unless I use MIB splitter tool, however, I had no luck finding it. Does th...
Tue, 10 Jun, 2025 at 8:23 PM
PRTG stopped sending emails with Office 365 SMTP
Hello, Since the last update of PRTG I cannot send any emails using Office 365 SMTP, any idea? I have no error messages anywhere in the logs Thanks Article Comments Hi there, You can test the SMTP relay server on the Setup...
Tue, 10 Jun, 2025 at 8:23 PM
How do I install a GoDaddy SSL Certificate?
I am trying to install a GoDaddy SSL Certificate, but none of the processes seem to cover generating the CSR Article Comments I set up a GoDaddy certificate earlier this week. I used Option #2 from here: https://www.paessler.com...
Tue, 10 Jun, 2025 at 8:23 PM