kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Using Apache Web Server as SSL Proxy for PRTG
Is it possible to use the Apache webserver as SSL proxy for PRTG? Article Comments This article applies to PRTG Network Monitor 12 or later This article does NOT describe a full configuration of Apache. You might need to apply...
Tue, 10 Jun, 2025 at 8:38 PM
Paused Sensor Count in Licensing
Hi there, Is there any limitation for number of paused sensors in various license of PRTG? Article Comments Hello Hossein, Thank you very much for your question. No, there is no such thing as a limitation for paused sensors....
Tue, 10 Jun, 2025 at 8:38 PM
API to list all devices in certain groups
Hi, I'm looking for some guidance on how to structure an API to list all device names in several groups - so list all devices located in Group ID 25346, 25367, 25372 etc. There will be approximately 20 groups. Can be in the format c...
Tue, 10 Jun, 2025 at 8:38 PM
Problem with EXE/Script Advanced Sensor
I have a script that is used with the EXE/Script Advanced Sensor. If I let it run manually, it gives me a correct looking XML answer. <prtg> <result> <channel>PasswordSyncStatus</channel> <value>1&l...
Tue, 10 Jun, 2025 at 8:38 PM
Feature Request: Make the SSL Certificate Sensor use the Device's Proxy configuration.
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I would like to have the SSL Certificate senso...
Tue, 10 Jun, 2025 at 8:38 PM
Which settings do you recommend for best Toplist performance?
With regards to Toplists of Flow/Packet Sniffer sensors, is it better to reduce the toplist interval, or the top count, or a combination of both? Article Comments This article applies to PRTG Network Monitor 12 or later Recomm...
Tue, 10 Jun, 2025 at 8:38 PM
flow on devices D-Link
Hello people, I have a costumer with many devices from vendor D-Link. so I'm wonder if thare is any device from D-Link vendor has flow feature ? any device router, Switch etc. I'm searching in the Internet but I think here is a ...
Tue, 10 Jun, 2025 at 8:38 PM
PRTG flow feature request.
Hello Paessler Team, In the future, please consider allowing all flow sensors to work off one external channel definition file. (similar to the way you can add a value lookup for other sensors.) Inside that file it would be nice if the c...
Tue, 10 Jun, 2025 at 8:38 PM
Alternative to Flow?
I have some servers and I would like to know the conversations between them. Ideally netflow is a good option, but my switch Cisco Nexus 5548p is not compatible. I would like to create a map of conversations. The info I'd need is: ...
Tue, 10 Jun, 2025 at 8:38 PM
How to see ingress and egress bandwidth usage using Netflow
Hi , i am new to PRTG. I am configuring Netflow on all my branch routers. Branch routers are connected to HQ using MPLS. Below is the template i used on all routers. i am changing site specific infomation as required by each site. route...
Tue, 10 Jun, 2025 at 8:38 PM
Issue with reports
When reading my reports I have traffic that is classified as "various". Is tehre a way to find out exactly what type of traffic is various? (such as citrix traffic or something els?) I have a screenshot I can send you but cant p...
Tue, 10 Jun, 2025 at 8:38 PM
Monitoring details in PRTG
I would like to know the following: 1) Bandwidth usage of our WAN at a certain period, certain point. 2) If the bandwidth usage is high, we want to know which IP, user, application, software used up the bandwidth at that certain period, cer...
Tue, 10 Jun, 2025 at 8:38 PM
Monitor where traffic is going through a router
I have been trying to configure ptrg to detect where traffic is going with no success. I have a router passing packets from two segregated internal networks to 6 different tunnels going to different locations, I can see the usage of lan a a...
Tue, 10 Jun, 2025 at 8:37 PM
Report about most used protocol
Hello, there is report or any way I know which the protocol most used in all my devices monitored ? so... isn't by device. I wish know what is the most used procol in all my network. maybe a report for group already help me. thank...
Tue, 10 Jun, 2025 at 8:37 PM
Top IPs for time period
I would like to use this monitoring product to look at source IP bandwidth usage on a monthly basis for billing purposes. We have many customers sharing the same internet connection. I would like to report usage by customer (source IP) f...
Tue, 10 Jun, 2025 at 8:37 PM
Does RTPG support "source ID" in netflow 9?
It is also called as "observation domain ID" in ipfix. Can you distinct the ipfix/netflow traffic as different device according the value of "observation domain ID" when the src IP is same? Article Comments A...
Tue, 10 Jun, 2025 at 8:37 PM
sending Graphs by email
Hello everone, i'm purchasing the PRTG but I have some doubts: how I can send reports by email with graphs. for exemplo, when an link be above of the "speed trigger value" that I' ve set it so I need the PRTG sends ...
Tue, 10 Jun, 2025 at 8:37 PM
Ajax live bandwidth users traffic monotiring
I want to monitor the network bandwidth consumption by a live ajax graph. Furthermore, know who is consuming the bandwidth. For example a person consuming most of the bandwidth so I can contact. Thanks Khalid Article Comments ...
Tue, 10 Jun, 2025 at 8:37 PM
Remove the other filter on the Netflow9 Sensor
I would like to know if it would be possible to list the top 10 connections, but excluding others from the graph and table. When the other data is too high, the graph is not legal for visualization. exemple. https://hlassets.paessler.com/...
Tue, 10 Jun, 2025 at 8:37 PM
DNS wildcards in channel definition
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to use wildcards for DNS names configur...
Tue, 10 Jun, 2025 at 8:37 PM
OtherTCP
What is OtherTCP in the NetFlow Monitor? Article Comments Hi, The "Other" channel sums up the traffic of network packets that can not be allocated to one of the existing filter channel settings for the packet sniffer...
Tue, 10 Jun, 2025 at 8:37 PM
Netflow V5 custom (Template)
Hello Paessler Team, We have a architectural question. We use "Netflow V5 Custom" Sensor for all our Locations (100). We have worldwide exactly the same settings on all Netflow Sensors. Especially the channel definitions. But ...
Tue, 10 Jun, 2025 at 8:37 PM
What's your PRTG installation like?
Here's a question for everyone... What hardware are you running for your Core Server/s? What hardware are you using for your remote probes? How many sensors and what types of sensors do you have on each probe (local and remote)? ...
Tue, 10 Jun, 2025 at 8:37 PM
Were is the Channel Definition box?
Hi, I'm looking to add my own channels to PRTG NetFlow sensor in PRTG7. I have tried following the below pages but cannot find where the "Channel Definition" box is. Where should this be visible? https://www.paessler.com/...
Tue, 10 Jun, 2025 at 8:37 PM
sFlow Traffic-In/Out channels missing
Hi All, I have a Dell PowerConnect sending sFlow data to PRTG. I'm trying to define a sensor for total traffic in/out (of two switch ports connected to the "outside"), but those channels are not listed as an option in the Chan...
Tue, 10 Jun, 2025 at 8:37 PM
How i can read Log Stream Data from Disk (for Debugging)?
I am trying to see what kind of traffic is listed in the Stream Log, what each column in the log file say, need to parse the log to understand it, thanks Meir Article Comments The "best trick" to analyze them is to c...
Tue, 10 Jun, 2025 at 8:37 PM
Flow - Traffic-monitoring based on IP addresses
Want this feature implemented, too? Please upvote by clicking Thumbs up! User story As a PRTG user, I would like to see the IP addresses (source/destination) in line graph for flow sensors. This will really help us to see the trend...
Tue, 10 Jun, 2025 at 8:37 PM
Flow per-as report
PRTG according to the help pages supports using AS numbers as a understandable filter. Can this functionality be used to provide per-as bandwith reports as well? I would like to report on the 'top talkers' from an Autonomous Syst...
Tue, 10 Jun, 2025 at 8:37 PM
Monitor Multiple Flow ports from one Switch/Router
We use Brocade/Foundry switches. We need to monitor more than one port using sFlow. How do I go about setting sFlow Probes to display each interface individually? Article Comments Hello, you could simply use several Slfow Sens...
Tue, 10 Jun, 2025 at 8:37 PM
Channel Definitions for Flow not working
Hello, we try to configure a custom channel definition and are not sure if the defintion does not work or the syntax is wrong: #34:VIE34 SourceIP[10.2.*.*] and DestinationIP[10.25.25.2] and (DestinationPort[80] or DestinationPort[443]) ...
Tue, 10 Jun, 2025 at 8:37 PM
Is there a way to export the raw data of the collected flow stream?
What is the difference between Top Talkers and Top Connections? Is there any purpose of dividing the traffic into these two? I found that only up to 100 items are displayed in each page. Can I see more items? And can I check or export...
Tue, 10 Jun, 2025 at 8:37 PM
Netflow: Capture only a subnet
Hi everybody, is it possible to capture only one subnet of netflow traffic? For instance: If a switch processes traffic of the subnet 10.1.x.x and 10.2.x.x, would it be possible to capture only traffic of 10.2.x.x ? Actually I am usin...
Tue, 10 Jun, 2025 at 8:37 PM
DNS Query results
Hello, Is there a way to display the DNS name of a probe, instead of the IP address? Also, is there a way to do a wildcard search for that? to combat the akamai and Google VIP's? I tried : 1017:Akamai Destinations (DestinationIP[...
Tue, 10 Jun, 2025 at 8:37 PM
Monitoring individual Windows 7 workstations
I have read through much of the information here so I apologize if I missed the answer to my seemingly easy question. I want to monitor bandwidth usage of all the Windows 7 workstations in our workgroup. How do I go about doing this? I a...
Tue, 10 Jun, 2025 at 8:37 PM
separating traffic ipv4 and ipv6 in an interface
hi there how to i can separating traffic ipv4 and ipv6 in an interface? thank you beforehand for your guidance kind regard somaye Article Comments Hi there, You can create new channels in the Packet Sniffer Sensor or any flow...
Tue, 10 Jun, 2025 at 8:37 PM
Displaying Inbound and Outbound traffic seperately on the same graph
I am using a NetFlow 9 Sensor, but want to show Inbound and Outbound traffic separately on the same graph. I'm sure this must be pretty simple but have been unable to find out how to do it. Can you assist please? Thanks Mike ...
Tue, 10 Jun, 2025 at 8:37 PM
Can I explore IPv6 traffic with PRTG?
I want to explore IPv6 traffic in PRTG using netflow information, gathered from Cisco swiches (3650 & 3850). Can I make a filter to extract IPv6 traffic form all traffic? I saw that you can do this with netwerk traffic analysis, but not...
Tue, 10 Jun, 2025 at 8:37 PM
How do I set up a NetFlow sensor to capture packets being marked by the QoS Policy?
What I need to work out is when I setup Toplists Custom to view TOS filed I am seeing a value that does not match DSCP, IPP or a equivalent decimal value. I am trying to use the tool to verify packet markings Article Comments ...
Tue, 10 Jun, 2025 at 8:37 PM
I have 3 laptops and my desktop connected to one router. How can I differentiate the traffic in one
I have 3 laptops and my desktop connected to one router. How can I differentiate the traffic in one device from another? Article Comments There are two ways to do this. The first would be if that router supports something like...
Tue, 10 Jun, 2025 at 8:36 PM
ipv6 support before fall/winter release 2011
so I saw the article about version of prtg being released in fall/winter of 2011 that supports ipv6 - this seems quite a bit down the road. is there any way to get on a beta/alpha list to help test this feature. Would really like to monit...
Tue, 10 Jun, 2025 at 8:36 PM
ASN in channel definition using Netflow V9
Hello, Is there a way to create a channel, and define the destination AS number of the flow? Thanks. Article Comments Hello, You can try using ASI filters (Autonomous System Identifier) in the Neftlow sensors. For the ...
Tue, 10 Jun, 2025 at 8:36 PM
Ingress and Egress NetFlow from same interface?
I'm running NetFlow v9 on a Cisco router. The router supports adding multiple flow statements to the same interface. So I have 4 statements, 2 for IPv4 ingress/egress and 2 for IPv6 ingress/egress. Checking to see what is exported I can...
Tue, 10 Jun, 2025 at 8:36 PM
Probleme with CiSCO monitoring with snmp
Hi; I'm beginner to use PRTG, i've installed PRTG trial version, than i wante to monitor my switch CISCO with snmp and netflow. how i proced for configuring SNMP an netflow in my CISCO switch, and in PRTG. Thank you for your a...
Tue, 10 Jun, 2025 at 8:36 PM
Prtgadmin Network Monitor
Hi, i would like to know if it's possible to filter a report based on ip address ? Since i have a sensor with sniffer on , i can see all kinds of info regarding the protocols , ip addresses and so on but what i would like to do is crea...
Tue, 10 Jun, 2025 at 8:36 PM
Processor Buffer Full?
This notice is one I don't recall seeing previously. How best to correct? Ticket #1687: The flow processor buffer is full. The reason might be that PRTG is not able to process the flows. To resolve this issue, consider using remote pr...
Tue, 10 Jun, 2025 at 8:36 PM
Source IP / Destination IP Bandwidth utilization Report
I would like to ask if how can I generate report obtaining the the source IP/Destination IP bandwidth utilization. This report should be generated monthly or historical report. I have noticed that it only uses top talkers esp. for netflow. ...
Tue, 10 Jun, 2025 at 8:36 PM
Netflow Setting
I have configured Netflow on two interface of my router, however am not sure how to get the data for each interface on PRTG instead of aggregated.... can some one please help me with this many thanks.... Article Comments add ...
Tue, 10 Jun, 2025 at 8:36 PM
bandwidth and ssl/tls traffic percentage?
I need to know exactly what the percentage of encrypted traffic is in regards to my overall bandwidth usage? Can this be done with PRTG? If so, on Fortinet and Sonicwall? Thanks, Article Comments Hello Jacob, Thank you f...
Tue, 10 Jun, 2025 at 8:36 PM
Do we need to have Netflow, or SNMP v1,v2,v3 enabled for prtg to work on Cisco devices?
Hi, We want to monitor outgoing and incoming traffic / port based traffic / per user IP based traffic - on their ASA firewall , Cisco 2960 switches and Cisco Routers. 1)What is the Log-software they should use?Will PRTG be useful? 2)Do ...
Tue, 10 Jun, 2025 at 8:36 PM
ftp channel bandwidth at sflow sensor
We are using evaluation copy of PRTG 8. We are not able to get the details for ftp channel at sflow sensor. It shows the details for mail,www, rdp & others channels. what else we need to configure to get the ftp bandwidth details? ...
Tue, 10 Jun, 2025 at 8:36 PM
Search specific IP address in NetFlow issuance
Hi! I need to find all connections to a specific IP address in the NetFlow issuance. But there is no search function by parameters. Time period - one month. Records very much and look looking very uncomfortable and long. And so not only w...
Tue, 10 Jun, 2025 at 8:36 PM
Netflow: Custom Channel
Hi, I have created a new, user-defined Netflow sensor in the PRTG. In the sensor I have defined the following Channels: #3001:Various (Protocol[UDP]) OR (Protocol[TCP]) #1001:VIS Protocol[TCP] and (SourcePort[4443] or DestinationPort[4...
Tue, 10 Jun, 2025 at 8:36 PM
Monitor bandwidth of MPLS Port on Switch
Hi, We have an MPLS link from our Cisco 6500 Core Switch to our main office. All Internet, Exchange, FTP, etc. traffic goes through the MPLS. We want to monitor the MPLS utilization so that we have clear view on who or what is utilizing...
Tue, 10 Jun, 2025 at 8:36 PM
Gmail Mib
we have gone to Gmail and i would like to see how much internet traffic Gmail is creating. So, is there a way i can go into traffic sniffer and create a MIB for Gmail? Or is there another/better method? Thanks, Gary Article Commen...
Tue, 10 Jun, 2025 at 8:36 PM
Top talker point in time
Have a mix of SNMP and WMI sensors (devices all on unmanaged switches) and I can run built in reports showing top average bandwidth utilization. I'm looking to find top talker(s) at a given point in time. Is this possible under SNMP/W...
Tue, 10 Jun, 2025 at 8:36 PM
netflow other traffic
hello everyone i have configured asa 8.2 to send flow export to prtg. no problem and it works fine but on the top talker section i have some traffic that it says its unknown. why it is unknown? thanks Article Comments Hi xmanx, ...
Tue, 10 Jun, 2025 at 8:36 PM
sFlow analyzer - Protocols not analyzed
Hi, We have been running our sFlow capture a few days now and it does not seem to be analyzing protocols. "Top Protocols" all return as "Other" Article Comments Hi, The "Other" channel sums up t...
Tue, 10 Jun, 2025 at 8:36 PM
Per Interface Netflow
Is there a way to break out the netflow data recieved from a cisco device into the interface it is traversing. I'm not seeing this as an option, just an aggreate of all netflow data recieved from the device. I'd like to see where th...
Tue, 10 Jun, 2025 at 8:36 PM
noobie requests pointer or suggestions.
Starting from scratch. No experience with this product or forum. If there is another path to answer this question, please advise. I apologize in advance if it has been asked and answered. I do not even know where to start to look since doc...
Tue, 10 Jun, 2025 at 8:36 PM
add groups to switch stacks
I have a stack of Cisco switches that has 144 total ports. they all show as being from one switch, when they are actually 6 switches chained together. Is it possible to divide the switch port sensors into groups to make it easier to find ...
Tue, 10 Jun, 2025 at 8:36 PM
only seeing "other" top protocol on cisco router netflow 5
my top connections and top talkers are working on PRTG, but I am only seeing "other" listed in the top protocols on PRTG. any suggestions? I am using Netflow 5 sensor and set that on the cisco too. and locally on the cisco 1941 ro...
Tue, 10 Jun, 2025 at 8:36 PM
I already installed a network monitor 30 days trial version and configured router Cisco 2625 netflow
I've been following your Cisco and prtg tips but sensor status it´s unknow. Netflow sensor status only change to up if I run prtg netflow generator. Netflow tester show this message "Could not bind socket. Address and port are al...
Tue, 10 Jun, 2025 at 8:36 PM
monitor interface status
Hi, PRTG Newbie here who has gone through the knowledgebase but not found an answer yet. Apologies if re-asking the same thing again. We have a small but geographically diverse network consisting on Cisco, Mikrotik routerboards, E1 Mode...
Tue, 10 Jun, 2025 at 8:36 PM
internet usage by ip Address
Hi, Can PRTG Network Montior show internet ussage by IP Address? Like many home internet users I have many devices( computers,xbox, ipads,Playstation3 etc) accessing the internet. I can't determine what devices are using up my mont...
Tue, 10 Jun, 2025 at 8:35 PM
Monitor Network Bandwidth by Subnet
I have a Hyper-V VM running Exchange 2007 in an environment with a few WAN links connecting separate subnets. We are looking to move this exchange server to a hosted environment so my goal is to determine Bandwidth utilization for this exc...
Tue, 10 Jun, 2025 at 8:35 PM
J-Flow and Juniper SRX physical and logical interfaces
I am having trouble configuring J-Flow sensors for my Juniper SRX-210 firewall. When I define a J-Flow sensor I can specify an "interface" which according to the terse documentation must be expressed simply as "a number"...
Tue, 10 Jun, 2025 at 8:35 PM
NetFlow & How to Monitor Different Interfaces
Hello, We have an Adtran 3140 Router and we setup a NetFlow Sensor and we are receiving data, however it appears to be the totals. Is there anyway to separate out which interface (internet carrier) traffic is going over? Thanks! ...
Tue, 10 Jun, 2025 at 8:35 PM
Other UDP and Other TCP in Packet Sniffer
Hi I added Packet Sniffer Sensor and through it choose other TCP and Other UDP Channel traffic .when I want to monitor I see high traffic pass through these 2 channels but not http and https I have two questions: other udp and other T...
Tue, 10 Jun, 2025 at 8:35 PM
Monitor traffic on vlans on Watchguard M400 Firewall
Hi, Is it possible to monitor vlan traffic on a Watchguard M400 firewall with PRTG? Or even better if you could in PRTG monitor traffic like the "Service watch" tab in Watchguard WSM? Article Comments Hello there, ...
Tue, 10 Jun, 2025 at 8:35 PM
Sensor To Know Destination IP
Hello I would like to know if there's any sensor to know destination IP? Say I have a device which has SNMP Traffic sensor, and I would like to know which destination that takes most or less traffic (The function is like "Torch&q...
Tue, 10 Jun, 2025 at 8:35 PM
Help creating a sensor to show all traffic to akamaitechnologies.com
I want to create a new sensor that will show just the inbound and outbound traffic to any of the akamaitechnologies.com sites. I see them in my main packet sniffer but want to create a list of just that traffic. I figured that I could ...
Tue, 10 Jun, 2025 at 8:35 PM
Netflow tickets
Hi, We are getting many netflow "data dropped" tickets and alerts to our administrators email boxes. How can this action be modified? Thanks! Article Comments Hello, thank you very much for your KB-Post. It'...
Tue, 10 Jun, 2025 at 8:35 PM
What is the folder that has the sensor history data?
What is the exact mass of sensor data? Article Comments Hello Daniel, Thank you for your support inquiry. The Core installation of PRTG is in the program directory: C:\Program Files (x86)\PRTG Network Monitor The moni...
Tue, 10 Jun, 2025 at 8:35 PM
Sflow sensor shows more traffic than the snmp sensor
Hi, I'am monitoring a specific port on a HP procurve 2900 series with PRTG monitor. This with the Sflow sensor and also the snmp sensor. the snmp sensor shows realistic network traffic. The Sflow sensor shows almost double network tra...
Tue, 10 Jun, 2025 at 8:35 PM
Include sensor tags on report
Hi, I duplicated a report and made some changes based on my needs, however, I also would like to include the tag(s) that are applied to each sensor on the report. Is there a way I can add tags to the HTML report file? Thanks A...
Tue, 10 Jun, 2025 at 8:35 PM
PRTG Server (Probe) not in domain - monitor registry of server in domain possible?
Hello everyone, we want to monitor the registries of our servers. In a post a Paessler supporter provided a powershell script to accomplish that (https://helpdesk.paessler.com/en/support/solutions/articles/68254-how-can-i-monitor-the-win...
Tue, 10 Jun, 2025 at 8:35 PM
Comments tab - populate on creation (custom exe/script sensor)
Hello I have a custom sensor (well several hundred of the same type, which is why I don't want to do this manually, but happy to delete the sensors and let automation re-add them) where once added, populates 2 channels and sets a limi...
Tue, 10 Jun, 2025 at 8:35 PM
Certificate problem
Hello, I want to import my own certificate in PRTG. I generated a certificate from my CA. When I try to import the certificate in PRTG certificate importer I get an error "No valid certificate. The certificate is not for server aut...
Tue, 10 Jun, 2025 at 8:35 PM
SSL certificate CSR Windows 10
I found a bunch of articles but none really convinced me on the right way to do this, some for old versions others from other operating systems. How can i create a CSR for "monitoring.domain.com" from a Windows 10 installation w...
Tue, 10 Jun, 2025 at 8:35 PM
How do I change the access to my server from HTTP to HTTPS
want to change web a access to server from http to https Article Comments At the top bar go to Setup -> System Administration. Scroll down to the "Web Server" Section and under "TCP Port for Web Server" ...
Tue, 10 Jun, 2025 at 8:35 PM
Purpose of PassHash
Hello, As far as I know, the passhash parameter might be used to perform API operations. However, I don't fully understand if this parameter might be used to gain web interface access. I know that it cannot be used directly as a passw...
Tue, 10 Jun, 2025 at 8:35 PM
Remote Probe only connects to the master node
I know the question, if remote probes can connect to all servers in a cluster, has been asked a lot of times, but the most recent knowledgebase entry about this topic was already two years old. I have a single failover cluster and I just in...
Tue, 10 Jun, 2025 at 8:35 PM
Custom template for Rest Custom Sensor not working anymore
Since a few weeks my template "allnet.template" I am using to monitor my temperature sensors does not work anymore with the PRTG Rest Custom Sensor. The current one gives an error: Could not create channel Berlin hpa: expected n...
Tue, 10 Jun, 2025 at 8:35 PM
Sensor link
Please consider to create Sensor Link. It's functionality would be a mix of Sensor Factory or Library. Within a Device or Group of devices I would like to place a sensor or device which is defined and running in a different place of dev...
Tue, 10 Jun, 2025 at 8:35 PM
Add Device Link
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want the option to add a link to an existing...
Tue, 10 Jun, 2025 at 8:35 PM
Mailstore HHTP Post API: unsupported value type string for select
Hi, we want use the http API from Mailstore for monitoring. We tested the API with postman and get the answer: { "error": null, "token": null, "statusVersion": 2, "statusCode": "succe...
Tue, 10 Jun, 2025 at 8:35 PM
Threshold Trigger more than once
Hello, i need to monitor a mailbox via IMAP and trigger notifications whenever a new mail comes in. So i added a IMAP Sensor and its working fine monitoring the amount of new mails in the inbox. But i only get a notification once. When ...
Tue, 10 Jun, 2025 at 8:35 PM
ConnectWise Manage Integration
We have PRTG email notifications to ConnectWise Manage, but we don't get any smarts like auto closing issues that have been resolved and due to the way notification windows are set, we have to get recurring notifications which creates a...
Tue, 10 Jun, 2025 at 8:35 PM
Capture values from a particular timing
Can I capture values from a particular timing instead of grabbing from report ? Article Comments Hello Rene Thank you for reaching us. I'm afraid that I'm not sure what you are referring as timing? Perhaps you could el...
Tue, 10 Jun, 2025 at 8:35 PM
Minimizing False positives on Altaro Backup Monitoring.
Hi, we monitor a few instances of Altaro VM Backup. There is a great custom script to monitor if a backup has taken place via the eventlog. This works great, but we have one instance where there is continous data protection. Because of tha...
Tue, 10 Jun, 2025 at 8:35 PM
Add a Delay to the Advanced HTTP Website sensor
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want the option to add a Delay timer to the ...
Tue, 10 Jun, 2025 at 8:34 PM
Unusual increase of the maximum limit Gauges
I set a limit for the traffic-Lan sensor (my internet bandwidth). min = 15,000kb and max = 30,000kb but after while Max's value increased spontaneously to 200,000 !! i reset my Gauges sensor and problem was temporarily resolved . Bu...
Tue, 10 Jun, 2025 at 8:34 PM
PRTG try to attempt the devices via file share ports
Hello everybody. PRTG try to access the network devices which should be monitored via port 445, 135 and 139 (file share). The ports are blocked by our firewall and looks like an attack. Why does PRTG use this ports and how can I stop it? ...
Tue, 10 Jun, 2025 at 8:34 PM
Value channel for SSH script sensor isn't created
I created an SSH script sensor recently and a channel for the script's return value was created then. Now I'm creating an SSH script sensor on another device but it's not creating a channel for the value. The difference betw...
Tue, 10 Jun, 2025 at 8:34 PM
SSH Script sensor - monitor process/service uptime
I would like to use SSH script sensor to monitor process uptime. I have created a script under /var/prtg/scripts: #!/bin/sh ps -C java -o etimes= 2>&1 1>/dev/null if [ $? -ne 0 ]; then echo "1:$?:$1 down" else ec...
Tue, 10 Jun, 2025 at 8:34 PM
Allow child groups, devices, and sensors to show what is being inherited from parent object.
View Hierarchy Settings on Child Objects Setting Page Problem Recently we have seen an issue with users who are not very familiar with our PRTG environment having to sift through several groups to see what settings have been applied for...
Tue, 10 Jun, 2025 at 8:34 PM
Notification Template only notify when errors persist after end of schedule
Hello team, so there is maintenance every day during specific timeframe where i dont mind errors in sensors but still need to query them for historic data. But i want just to be notified when the error persists even after the schedule en...
Tue, 10 Jun, 2025 at 8:34 PM
Prozessorlast Sensor - Anzahl der Kerne aktualisieren
Ich habe festgestellt, dass beim Klonen eines Geräts bei dem Sensor Prozessorlast, auch die kerne geklont werden. Daraus folgt, dass mehr kerne angezeigt werden, als die Maschine dahinter eigentlich hat. Das gleiche Problem tritt auf, wen...
Tue, 10 Jun, 2025 at 8:34 PM
PRTG Monitor Smartphone Lösung
Guten Tag, Gibt es eine Step-by-Step Anleitung fürs Einrichten der Smartphone Lösung? Wir brauchen PRTG Monitor bereits im internen LAN und möchten jetzt auch die Mobile Lösung nutzen. Vielen Dank und Grüsse, Adrian Article Co...
Tue, 10 Jun, 2025 at 8:34 PM
Services matching a string
I am after a script that can look for all services on a Windows server that match a string, like 'websiteapi_' and effectively alert when they are down. This would need to ignore services that are disabled. I would settle for a scri...
Tue, 10 Jun, 2025 at 8:34 PM