kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Switchport Capacity Planning
This could potentially be a new feature request, and that is a way to monitor switch port capacity on a switch? eg: You have a 48 port switch with all ports patched, but how do you know what ports could be re-purposed. I had thought of ...
Tue, 10 Jun, 2025 at 8:20 PM
How can I monitor a Xerox-Printer at a fiery Print server?
How can i get the information about the cartridge toner levels of a versand4100 working at a fiery print server? Article Comments Hi, The Fiery EX and EX-P 4100 servers for the Xerox Versant 4100 series Press both support SNMP...
Tue, 10 Jun, 2025 at 8:19 PM
Template Check for HTTP(s)
Hello Paesslerists... I have a question... I'm creating a template to check a web server... Which you can do with: <check id="https443.prtg" meta="http" requires="ping"> <metadata&g...
Tue, 10 Jun, 2025 at 8:19 PM
JMX probe connectivity issue
Facing issue with JMX probe. Getting below error. Error ------- /opt/jmx/logs/wrapper.log INFO | jvm 1 | 2022/01/31 12:35:20 | Connection/SSL Problem; Failed to retrieve RMIServer stub: javax.naming.CommunicationException [Root ex...
Tue, 10 Jun, 2025 at 8:19 PM
Support for 64Bit Custom Sensor Value Lookup
User story As a PRTG user, I want to use Value Look Lookup / Bitfields with 64 Bit. Details of user story Bitfields in Custom Channels today only support 32 Bits. So a Bitfield with 64 Bit Integer value can't be displayed correctl...
Tue, 10 Jun, 2025 at 8:19 PM
Power channel in VMware Host Performance (SOAP) sensor is shown incorrectly in UI
Prtg Version: 21.3.71.1416+ The channel is wrongly configured as watt unit does not exist (See: https://www.paessler.com/manuals/prtg/custom_sensors#advanced_elements) <result> <channel>Power</channel> <...
Tue, 10 Jun, 2025 at 8:19 PM
Windows Monitoring flow protocols or packet sniffer
Hello, I would like to ask if it is possible to activate flow protocols on Windows and be able to monitor web flows. Otherwise, why can't we use the Packet sniffer for windows? Thanks in advance. Article Comments Hello t...
Tue, 10 Jun, 2025 at 8:19 PM
Changing the monitoring method in PRTG
Hey folks, So we just did a hardening exercise using the CIS standards WIN 2019, which disables PING (ICMP) responses. THis now seems to have affected the monitoring of the systems, as now they show that the PING responses are not being ...
Tue, 10 Jun, 2025 at 8:19 PM
New Map Object not showing "Paused" status
Hello all, I did create an new map object by copying the file "An Icon A9.hml" to "An Icon A9_noPaused.htm". I did edit the file as follows: Changed the 1st line from: <!--Status Icons: Name and status (sizea...
Tue, 10 Jun, 2025 at 8:19 PM
Create powershell script for sensor
Hello, please i need to create a simple powershell script for check the last modified time of a folder, then if is upper 24 ours get an alert, and if is under 24 ours it's ok. I can get the last time but i don't know how to get the ...
Tue, 10 Jun, 2025 at 8:19 PM
Is it possible to monitor Active Directory User Account Status?
I want to use a sensor to tell me when users in AD are locked out or disabled. Is there some way to do this using PRTG? Article Comments This article applies to PRTG Network Monitor 13 or later Search AD-Account Custom Sensor ...
Tue, 10 Jun, 2025 at 8:19 PM
Change notification emails
Currently the email for when any device comes back online is: Probe Device Down ended (now: Up) (Downtime: 7 m 55 s) Which is confusing to say the least. How can I change it to just say Probe Device Up (Downtime: 7 m 55 s) for al...
Tue, 10 Jun, 2025 at 8:19 PM
Palo Alto SNMP HA sensor showing wrong lookup
I have two Palo Alto firewalls setup in an Active\Passive configuration. I have added the OID codes to monitor the HA on both firewalls. (1.3.6.1.4.1.25461.2.1.2.1.11.0 and 1.3.6.1.4.1.25461.2.1.2.1.12.0) The current active firewall has ...
Tue, 10 Jun, 2025 at 8:19 PM
BGP monitoring
Hi All, Do any of you monitoring the BGP status successfully using PRTG ? I run BGP on cisco routers, switches, and Nexus as well. I have integrated the PRTG with Servicenow for incident creation as well. I couldn't deploy BGP sen...
Tue, 10 Jun, 2025 at 8:19 PM
Errors and warnings using regular expression
Hi, So I am trying to configure some monitoring for a device that uses dBm as its measurement. So far I have added extended processing to pull the value from the "device message" and make it its own value using the regular expr...
Tue, 10 Jun, 2025 at 8:19 PM
The host's WMI system is returning invalid data: in class Win32_LogicalDisk
Hi, I have this error on a 'Disk Free' sensor, Target Dell laptop windows 7. The error specifies q: drive, but I dont have a q: drive? I ran the WMI tester and query which accesses my c: drive fine. The query used and results a...
Tue, 10 Jun, 2025 at 8:19 PM
Ping error: ICMP error # 11010
Hello, I'm having an issue where I cannot get my Azure server to be seen in PRTG. I can ping both devices to each other via command line and both complete a trace route without any issues. They can see each other both by IP address an...
Tue, 10 Jun, 2025 at 8:19 PM
summarize sensors
Hi, we want to monitor our 90 access points, but we don't need to see everyone on the board. So we would like to know, if it's possible to put all 90 AP's in one displayed device? All we want to be informed of, is, if the AP&...
Tue, 10 Jun, 2025 at 8:19 PM
sFTP sensor for Windows is it avalaible in PRTG
Hello, I recently secured by FTP server using an SSL certificate. However now the normal FTP sensor does not work as it shows that the "connection was terminated gracefully". I want to add the SFTP sensor in PRTG but it is only ...
Tue, 10 Jun, 2025 at 8:19 PM
Sensor "Powershell Windows Update Status" from different Subnet
Hi We have a segmented network in which (for example) all "voice" related devices have a separate network. For example: All servers (inlcuding PRTG) and stuff have 10.10.10.x All "voice" servers and stuff have 1...
Tue, 10 Jun, 2025 at 8:19 PM
Can't poll Fortigate with SNMP.
Hi I´m new to using PRTG. I have a FortiGate 100F that I can't poll with SNMP in PRTG. This is the first and only device that we have tried to poll with SNMP in our PRTG system. I can ping the Fortigate from PRTG, and when I run Pae...
Tue, 10 Jun, 2025 at 8:19 PM
How can I hide the “Activate New UI And New API (Alpha)” banner in PRTG?
What is the "Activate New UI And New API (Alpha)" banner in the setup settings of the PRTG web interface and how can I hide it? Article Comments This article applies as of PRTG 22.2.76 How to hide the “Activate New...
Tue, 10 Jun, 2025 at 8:19 PM
Adjusting Result Handling storage log file rotation filesize / entries
Regarding the debug logs that are enabled via Result Handling / Store result, and then stored in : C:\ProgramData\Paessler\PRTG Network Monitor\Logs\sensors I notice that the files being outputted appear to be automatically rotated, suc...
Tue, 10 Jun, 2025 at 8:19 PM
How set notification of channel (modbus) with value (On/Off)?
How set notification of channel (modbus) with value (On/Off)? now, i've configured notification template by http to send notification by telegram apps. Article Comments Hello, Does your Modbus sensor already go into Down s...
Tue, 10 Jun, 2025 at 8:19 PM
spiceworks.com HTTP Full Web Page sensor
Hi folks, I have an HTTP Full Web Page sensor configured to look at https://on.spiceworks.com. I have also tried https://accounts.spiceworks.com/. If I use either the Chromium or Internet Explorer browser engine the sensor reports the pag...
Tue, 10 Jun, 2025 at 8:19 PM
Windows scheduled task monitoring
Hello, I'm looking for a way to monitor the state of a given Windows Scheduled Task. There used to be a sensor that is now deprecated since version 16.x. The recommended sensor to replace it is also old (2016) and the manual seem...
Tue, 10 Jun, 2025 at 8:19 PM
PRTG Notification
How cloud we find out where the alert Notification configured a P1 Critical SMPT alert? Few asset threshold configure a critical but unbale to fine the template where it was configured? Article Comments Hello there, You may c...
Tue, 10 Jun, 2025 at 8:19 PM
SNMP timeouts?
Hi all, I'm currently working on getting our PRTG instance to report on Meraki devices via API, but at this time PRTG only works with numbers, not text fields. As such, I'm trying to at least get SNMP setup. I have access to two...
Tue, 10 Jun, 2025 at 8:19 PM
PRTG Notification to Cell Phone
Hello, I used to have notifications working so it would send me an email (xxx-xxx-xxxx@vtext.com) to my cell phone so it would appear in iMessage, it used to work but recently it's stopped working. When I go into notifications>rela...
Tue, 10 Jun, 2025 at 8:18 PM
Nested Security Group Awareness
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story We are in the process of restructuring our security so that it...
Tue, 10 Jun, 2025 at 8:18 PM
User Groups - Active Directory
Q1) Created user group and linked to AD. I get no errors, I can login with the credentials of the AD user. However, no matter what I do I see nothing when I log in. No groups , devices, sensors. I have setup the "Access Rights" on...
Tue, 10 Jun, 2025 at 8:18 PM
Sangfor HCI Monitoring
Team, can we monitor Sangfor HCI 6.3 with PRTG? Any guidelines how we can monitor Sangfor HCI with prtg. Thank you Article Comments Hi Umair, Thanks for your KB post. We do not have a native sensor for this device applicat...
Tue, 10 Jun, 2025 at 8:18 PM
map graph with more sensors (channels) included
Hello, is there a possibility to include two or more different sensors (channels) in a one map graph? Article Comments Hello Michel, I think that the best way would be to use Sensor Factory Sensor. This will merge different g...
Tue, 10 Jun, 2025 at 8:18 PM
PRTG API - How to know a which value are waiting by PRTG Server/possible for an propert's object
Hello there, I'm using PRTGApi from lordmilko to manage a bulk sensors creation. I'm trying to automatically configure a new HTTP advanced sensor with a sentence verification into the web page. I use this PS command : $HttpSe...
Tue, 10 Jun, 2025 at 8:18 PM
I need help to monitor a database in oracle through the sensr of
I´m jr, I know little about this tool, but I need to monitor a database Article Comments Hello, I would recommend that you take a look at our Getting started page for first steps in PRTG. Kind regards, Sasa Ignjatovic, ...
Tue, 10 Jun, 2025 at 8:18 PM
Veeam Backup Job Status Advanced
After Update to Version 22.1.74.1869+ the Veeam Sensor shows following Error if Veeam creates a synthetic full backup. The following reverse lookup value is invalid: Postprocessing. Valid reverse lookup values are: Idle, NeverStarted, Pau...
Tue, 10 Jun, 2025 at 8:18 PM
PRTG Core server service not auto running after recalculate
Hi Team, We have server PRTG running wind server 2016, running version 21.4.73.1656+. I want to ask why after recalculate service server PRTG Core not running auto so we must starting manual. Before upgrading we don't have the problem ...
Tue, 10 Jun, 2025 at 8:18 PM
WSUS Statistics sensor stays in error state
I just added the WSUS Statistics sensor, and it starts and stays in an error state, stating "Unable to connect to remote server." I have tried adding this sensor both on the WSUS server itself, and the local probe (installed the W...
Tue, 10 Jun, 2025 at 8:18 PM
How to monitor Multiple Windows Services
Hi all, Need assistance in setting up monitoring for Multiple Services across multiple Servers dealing with One Application. Reason for asking is because I have 3 Servers (and more for other Apps) that comprise an Application: Server ...
Tue, 10 Jun, 2025 at 8:18 PM
Rule to email ping ms
Greetings How can I set a rule to email me if a ping takes longer than for example 100ms to return? Thanks Article Comments Hello Dear customer, You can set up and enable the sensor limits in PRTG for the Ping sensor by follo...
Tue, 10 Jun, 2025 at 8:18 PM
Child probes API call
What API call would I use to list warning and information events an child probes in JSON format? Can I include specific specific child probes or its has to be all? Article Comments Hi there, Following API call should give you ...
Tue, 10 Jun, 2025 at 8:18 PM
[OPEN] Native sensor for Kaspersky Server Products
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG Admin I would like to use a native Kaspersky sensor ...
Tue, 10 Jun, 2025 at 8:18 PM
Conditional Formatting or Multi-sensor notification triggers, is it possible?
I'm trying to setup a threshold trigger for an uptime channel on a device. Easy enough to do. Beyond that, I want to eliminate a redundant notification trigger that will always happen when a manual process occurs as a result of that not...
Tue, 10 Jun, 2025 at 8:18 PM
Workaround for API call text field to number field?
Hi all, I'm trying to use API to monitor our Meraki estate, but from what I can see, using the REST Custom v2 sensor, we can only return number based results. I'm wanting to monitor a text field that responds with either "onlin...
Tue, 10 Jun, 2025 at 8:18 PM
Netflow v9 sensor not showing any data
Hi there, I recently tried to setup a Netflow v9 sensor for the first time, but can´t seem to get it to display anything. With Netflow tester I can confim that data is being received and can be decoded by the PRTG server, but nothing get...
Tue, 10 Jun, 2025 at 8:18 PM
Monitor only uplink interfaces on a Cisco switch
Hi Community, We would like to have a custom traffic sensor which find all our switchport interfaces with the description 'Uplink' and which will be added to the monitored switch via template. If we use the already defined traff...
Tue, 10 Jun, 2025 at 8:18 PM
Windows account locked monitoring
Hallo liebes Support Team, gibt es denn eine Möglichkeit User's welches gesperrt wurden, über PRTG zu überprüfen? bzw. eine Nachricht zu erhalten, falls einer der User in der ADS gesperrt wurde? Ich bedanke mich recht herzlich für ...
Tue, 10 Jun, 2025 at 8:18 PM
Windows Update WinRM cannot process the request
Hi there, I am getting the following error while using the windows update status sensor. "Connecting to remote server veeam.dempo.local failed with the following error message : WinRM cannot process the request. The following error ...
Tue, 10 Jun, 2025 at 8:18 PM
Rest Sensor API create dynamic channel names without default channel discovery
Hello, i have following xml output to monitor: <xyz> <a>1</a> <b>1</b> <c>1</c> <d>1</d> [...] </xyz> so there are many channels. I use the Rest Custom Sensor. If i select ...
Tue, 10 Jun, 2025 at 8:18 PM
Ticketing tool Integration option in PRTG
Hi, I am looking for any option to integrate my ticketing tool with PRTG? Any document/link should be helpful. Thanks Article Comments Hello Sanoj, Can you tell us which ticketing tool are you trying to integrate into PR...
Tue, 10 Jun, 2025 at 8:18 PM
PRTG Core Server on Windows 11 ARM Platform
Is the PRTG Core Server on Windows 11 ARM Platforms supported? Install was successful, but I was unable starting the service. Article Comments Hello there, Thanks for the KB post. I am afraid PRTG doesn't support the inst...
Tue, 10 Jun, 2025 at 8:18 PM
PRTG Web Server - Use HTTP Keep-Alive by Default
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want the PRTG Web Server to reuse existing c...
Tue, 10 Jun, 2025 at 8:18 PM
IPMI code: PE127 ipmiutil health, Request data length invalid
Hello, we have a problem adding an IPMI sensor Error PE127 to an Intel server. When running the command Ipmiutil.exe health -n IPADRESS - U USER -P PASSWORD the message ipmiutil ver 2.96 ihealth ver 2.96 BMC manufacturer = 000157 (In...
Tue, 10 Jun, 2025 at 8:18 PM
IPFIX Sensors Setup
I have setup IPFIX Sensors and I can confirm in a packet capture on the PRTG server that IPFIX messages are making it to the server, but I nothing is showing up in my IPFIX sensors. I am not really sure where to go from here. Any advice ...
Tue, 10 Jun, 2025 at 8:17 PM
Support for Enabling HTTP Keep-Alive?
I often need to access a PRTG Web Application that's hosted extremely far from my location. Accessing this server is extremely slow, and I recently realized that it's because by default, PRTG seems to have the Connection HTTP header...
Tue, 10 Jun, 2025 at 8:17 PM
Monitoring with Telemetry on Cisco 9800 WLC
Hi Team. Since the Cisco 9800 WLC doesn't offer any MIB for "Client Count" and "Connected AP Count" we need to use Telemetry to monitor these values. But i have no glue how PRTG can receive any Telemetry Data from...
Tue, 10 Jun, 2025 at 8:17 PM
Unable to monitor Services with WMI
I revoked the local admin privileges of the account PRTG uses to monitor our servers out of the local admin group, and went through a couple tutorials to setup WMI access for non-administrative users. I'm successfully monitoring perform...
Tue, 10 Jun, 2025 at 8:17 PM
How to setup text output to a sensor
Hi I want below to set as a sensor. please help me curl https://xx.xx.xx.xx/health {"status":"OK"} if status is OK sensor should be green, other wise it should alert me. Article Comments Hello Dear cust...
Tue, 10 Jun, 2025 at 8:17 PM
No Data does not equal Error in custom lookup
I defined a custom lookup and when there is no data on a given channel the sensor is still "OK" ?! How can I switch it to "Error"? and please ... no value limits ... <?xml version="1.0" encoding="UT...
Tue, 10 Jun, 2025 at 8:17 PM
How to add 4 TO 5 IPSEC Tunnels of Cisco ASA iN PRTG for Graphing
I want to add all 5 IPsec VPN tunnels of MY CISCO ASA Firewall 5520 with Different IPS of remote Ends(for the Ipsec ) in PRTG WITH . I just added One IPSEC Tunnel by adding the sensor (SNMP CISCO ASA VPN)and it automatically detected and a...
Tue, 10 Jun, 2025 at 8:17 PM
How To Get Sensors and probe id of each sensor
Hello I'm trying to get sensors and each sensor's probe id By API HTTP request(like in columns we have group, device...). i've tried many links but no luck yet Article Comments Hi, I'm afraid this is not possib...
Tue, 10 Jun, 2025 at 8:17 PM
PRTG Cluster Web Interface
Apologies, I couldn't find this in the documentation, but what happens to the Web Interface in the event of a primary node failure and the failover node takes over? Would we need to manually change external DNS to point to the external ...
Tue, 10 Jun, 2025 at 8:17 PM
The downloaded file is not a valid installer.
I am currently running PTRG v22.1.75.1594+. The last 2 times AutoUpdate has checked, I have gotten the message "The downloaded file is not a valid installer." I get the same message if I click the 'Check For Latest Update and...
Tue, 10 Jun, 2025 at 8:17 PM
Define primary channel in custom sensor
Hello, I have created a custom sensor as explained here https://www.paessler.com/manuals/prtg/custom_sensors#advanced_sensors If the custom sensor returns multiple channels, how can I define the primary channel (preferred in xml)? And how...
Tue, 10 Jun, 2025 at 8:17 PM
Find out number of sessions or TCP connections on devices
Hi community, I would like to know how to find out the number of currents sessions or TCP connections that are on my devices. Among all the devices I am monitoring, there are two of them, a firewall and a switch, from which I want to know...
Tue, 10 Jun, 2025 at 8:17 PM
Can I keep track of PRTG Maps (Dashboards) with broken map-objects?
Hello. We're using PRTG to Provide Dashboards (via the Maps Feature) to our own customers and partners. However, this means we have a considerable large number of maps and sometimes when we replace or adjust sensors, maps end up with ...
Tue, 10 Jun, 2025 at 8:17 PM
PRTG Cluster Single External IP
Hey everyone, I am currently looking into clustering and from what I have been reading from the documentation is that both of the PRTG cluster nodes have to have an external IP so that the remote probes can simultaneously connect to each cl...
Tue, 10 Jun, 2025 at 8:17 PM
Sensor Status History starts with unknown state
Hello, when we create a report with the sensor status history then it always starts with an unknown state. Is it possible to change this behavior? The interval for polling the sensor is set to 60 seconds, so the unknown state is always be...
Tue, 10 Jun, 2025 at 8:17 PM
Extreme Support
I would like to request that you add built-in support for Extreme network devices. We use their network switches and wireless access points. Article Comments Hello Thank you very much for your contact. Currently we don...
Tue, 10 Jun, 2025 at 8:17 PM
Display syslog on map
hello, I wanted to display the syslog messages on a map. is it possible. best regards Article Comments Unfortunately, it is not possible to display Trap or Syslog messages in Maps. We handle the feature requests in our knowled...
Tue, 10 Jun, 2025 at 8:17 PM
Is there a way to see when all users logged in the last time?
I have a lot of users in my PRTG and I'd like to see who's logged in the last time. Is this possible? Article Comments This article applies to PRTG Network Monitor 16 or later How to Show Last Logins of all PRTG Users ...
Tue, 10 Jun, 2025 at 8:17 PM
PowerShell Script does not return XML result to sensor
I have the following PowerShell Script to check on a Horizon View Connection Server: # # Retrieve status of VMware Horizon Connection Servers # # set some parameters with default values param ( [string]$HVServer="server", ...
Tue, 10 Jun, 2025 at 8:17 PM
VMware product monitoring
Hello! We need to monitor VMware NSX vrouter IPSEC VPN connections status. VMware Vcloud Director VMware Vcenter Can you advise best practise way how to do it with your system? Article Comments We can't monitor...
Tue, 10 Jun, 2025 at 8:17 PM
PRTG and Azure VM
Hi community I have few virtual machine in azure. The vm status is already monitored by prtg with the virtual machine sensor but i’m not able to monitor other elements like windows services, free space, etc… I do not have a private l...
Tue, 10 Jun, 2025 at 8:17 PM
How do I format my response in a custom Sensor Template?
Hello everyone, im currently trying to set up a REST custom sensor, which returns a json string. To read the json response I need to configure my REST template. My json response: {"diskusage":"50%","ramusage"...
Tue, 10 Jun, 2025 at 8:17 PM
EXE/SCRIPT Advanced Sensor - No Channel shows up.
I created a powershell script to run a time check of a Cisco device via plink.exe. This is a script was set up on another core and worked there, but can not get it to properly work on new PRTG core. If I run from server directly in powers...
Tue, 10 Jun, 2025 at 8:17 PM
API for creating a group and user?
About a month ago I looked into trying to figure out how I could automate creating user and group accounts but I had little luck figuring it out. I want to be able to automate the creation of a user and group then move specified devices in...
Tue, 10 Jun, 2025 at 8:16 PM
Monitoring load balanced web site
Hey there I have a failover setup of load-balancers - meaning I have two different IP-addresses that both serve the same URL I wish to monitor each of the involved ip-adresses for the URL in question. I thought that all I needed to do was: ...
Tue, 10 Jun, 2025 at 8:16 PM
Down sensors only on a map.
Hi there, We are using sensors with a status background on maps. Is there a way to set up the sensor to show them on the map only when they are down? Article Comments Hello Dear customer, Thank you for contacting PRTG Support....
Tue, 10 Jun, 2025 at 8:16 PM
Add the real image of cisco equipment in Popup Window - (devicetooltip)
Add the real image of cisco equipment in Popup Window - (devicetooltip) Download the image of the device Convert the stencil image to PNG format Example: WS- C3750G - 48TS -S Save the image with the same name as the device ...
Tue, 10 Jun, 2025 at 8:16 PM
If the PRTG server is down there any way to show gaps instead of 100% downtime in PING probe?
Hello, Our PRTG server has been down for hardware reasons, is there any way in reports to show a gap in the report when the PRTG server was down instead of 100% down as if the client were not responding due to other issues? The probe it...
Tue, 10 Jun, 2025 at 8:16 PM
Is it possible to take a value from two different device sensors and do a calculation.
We have two APC PDU strips connected into one 30 amp circuits in the data center. I only want to alert if both PDU's have a value that equal more then 24 amps. I already have the data collecting the amperage for one device per PDU using...
Tue, 10 Jun, 2025 at 8:16 PM
List of all devices and sensors
I am looking for a way to create a report that will give me a list of all the devices and sensors associated with the device. I do not need graphics or data just a list in CSV or PDF format. Article Comments If you're on ver...
Tue, 10 Jun, 2025 at 8:16 PM
PING Sensor Problems
hello. we replaced our firewalls recently from Barracuda to SonicWALL. before we switched, the PING sensor between the firewalls never worked. always timeout. after swapping the equipment, the still does not work. the firewalls are connecte...
Tue, 10 Jun, 2025 at 8:16 PM
PRTG Desktop App - Password protection
When I create a server in PRTG Desktop, I have to add a username and password. If this user has administrator rights, then it is theoretically possible for anyone who has access to my computer to manipulate the PRTG server via PRTG Desktop....
Tue, 10 Jun, 2025 at 8:16 PM
How do i export the alarms as xls or csv?
I downloaded the tool but can't use it Article Comments Dear naderwahba, Thank you very much for your KB-post. When you navigate to the alarms/logs/sensor list, you will find a little link "XML" in the lower r...
Tue, 10 Jun, 2025 at 8:16 PM
Netflow Sensor - Connection-Report for 1 Day
Hi, I need a list of all the connections of a day reported by the Netflow sensor. When I open the Netflow Sensor -> Top-Connections -> I can see a list of connections containing the following information: Sender-IP, Sender-Port, D...
Tue, 10 Jun, 2025 at 8:16 PM
Monitoring SMB service on Linux
We want to monitor SMB service in RHEL8 (Linux) Do anyone has the script for this or can help me make this script please? Article Comments Hello Eden, Thank you for your message. To monitor the SMB service on your device, I ...
Tue, 10 Jun, 2025 at 8:16 PM
pending reboot
is there any way or sensor that can monitore the reboot state of a server? the goal we try to archive is that we see when a software installtion or somtething requieres a reboot Article Comments found a solution! worked fine htt...
Tue, 10 Jun, 2025 at 8:16 PM
How To Fix Factory Sensor Can't Get Uptime and Downtime Stats In PRTG
Hello Paessler Teams, I've got a problem when collecting historical data in sensor factory, that can't show value of uptime and downtime stats. it only shows (?) for value of uptime and downtime stats. please kindly help Regards...
Tue, 10 Jun, 2025 at 8:16 PM
BULK Devices Import via Excel sheet
Hi, Is there any option for BULK Devices Import via Excel sheet in PRTG? Thanks Article Comments Hi, Unfortunately, there is currently no bulk import option in PRTG that allows you to import devices based on an excel or xm...
Tue, 10 Jun, 2025 at 8:16 PM
Use Azure Credentials for Custom Sensor
Dear PRTG Community We have created a custom Azure Sensor that we would like to use to monitor the Backups of our VMs. For this, we would like to use the Azure Credentials that we saved on the Device running the Sensor. But I don't kno...
Tue, 10 Jun, 2025 at 8:16 PM
Disable Summary Notifications?
I am wanting to disable summary notifications for all sensors within PRTG. Is there a way to do this? Article Comments Hello, the settings for the notification summarization can be set for each notification individually under ...
Tue, 10 Jun, 2025 at 8:16 PM
Oracle DB Monitoring - Missing Tablespace
I want to monitor our primary oracle server with prtg I have used the "system" account as logon If i want to add a tablespace sensor i can see all of the tablespaces except the "TEMP" Tablespace ... but this is the most...
Tue, 10 Jun, 2025 at 8:16 PM
Zustandssymbole (Status Icon) per Tag filtern
Ich möchte gerne das Status Icon : Name and status transparent background centered XL mit einem Tag filtern, in der Alarmtabelle ging das ganz einfach mit filter_tags="eigener tag". Wie bekomme ich es hier hin? Gleiches würde ...
Tue, 10 Jun, 2025 at 8:16 PM
Export list of sensors with trigger template for alarm templates
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I have a huge list of sensors, that they are s...
Tue, 10 Jun, 2025 at 8:16 PM
Following PRTG update, "Failed to connect. "Please check the SSH log of the target device..."
After the update (V19.4.53.1912), ssh sensors were all down with this error message: "Failed to connect. Please check the SSH log of the target device or try the Compatibility Mode of the sensor's SSH engine and consider updatin...
Tue, 10 Jun, 2025 at 8:16 PM
IPFIX sensor not listening
I am trying to get an IPFIX sensor set up but no matter what port I use, netstat doesn't show it open. The VM I'm running PRTG on has 5 network interfaces if that matters. I've tried selecting all of them or just single ones a...
Tue, 10 Jun, 2025 at 8:16 PM
Port Monitoring
Hallo, gibt es die Möglichkeit bei "ältere" Switche von HPe, die Ports zu monitoren? Bedeutet, die MAC Adresse der hinter geschalteten Gerät sowie die IP an dem angeschlossenen Port zu überwachen? Vielen Dank ! Article ...
Tue, 10 Jun, 2025 at 8:16 PM
[OPEN] Increase max syslog size in notification template
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to send more data in the sys...
Tue, 10 Jun, 2025 at 8:16 PM