kb.paessler.com
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Hi,
We have a file share with many subfolders inside it. Each subfolder has a file called "test.txt" while file name is the same, the file size different. We need to monitor all test.txt files and show an alert in prtg if any of...
Tue, 10 Jun, 2025 at 8:16 PM
When I look at the channel of the EventLog API sensor I see two values returned: Volume and Speed - on the same channel. For some reason, the value that is used to disaply and to notfiy is the Speed value (and NOT the Volume value) - which ...
Tue, 10 Jun, 2025 at 8:16 PM
Hello, I wish sort my devices by number. for exemplo, my devices are registired as below:
Group monitor1
PAC0115
PAC0110
PAC0103
PAC0111
I Wish left they sort by number:
Group monitor1
PAC0103
PAC0110
PAC0111
PAC0115
how...
Tue, 10 Jun, 2025 at 8:16 PM
Hi all experts,
I want to know, which sensors in our PRTG are set on trigger for notification.
For example we have a sensor with this setting:
If the sensor is in the Error state for at least 300 seconds, run Email to Administrator.
...
Tue, 10 Jun, 2025 at 8:16 PM
Hello, I created a new PRTG instance on a VM and when I ran the installation setup I believe I entered my my admin email instead of my service email. This has resulted in my email being locked constantly. How can I change this?
Arti...
Tue, 10 Jun, 2025 at 8:16 PM
Hello,
For further new sites, i would like to automatically update a global map with the new sensors id and create a dedicated map based on a template map with basic sensor id (snmp sensors)
Is there a way to do it ? I didn't find any...
Tue, 10 Jun, 2025 at 8:16 PM
When I try to connect to my jenkins server, https://<ip>:8080, with either the https sensor or advanced https sensor I get a 403 error. I've tried setting "do not inherit SNI from parent". I've tried setting the &quo...
Tue, 10 Jun, 2025 at 8:15 PM
Does PRTG Mini Probe have any conflicts with Dynatrace OneAgent?
Article Comments
I'm afraid we do not have any experience with Mini Probes and Dynatrace OneAgent. Please also note that mini probes are deprecated and not off...
Tue, 10 Jun, 2025 at 8:15 PM
After updating to PRTG v 22.2.76.1705 we are getting a : Invalid key exchange algorithm error in our SSH/SFTP sensor when connecting to Serv-U FTP.
With the SSH sensor in compatibility mode we get the error "Invalid key exchange ...
Tue, 10 Jun, 2025 at 8:15 PM
While they might be useful for some, we'd like to remove the buttons that present with alarms in our Slack integration.
We've opted to Define custom content in our Notification template, and removed many of the placeholders to strea...
Tue, 10 Jun, 2025 at 8:15 PM
Hello,
i'm currently evaluating PRTG for a special use case:
I have two SNMP devices with a identical set of sensors.
I'd like to execute a script in case of a sensors reaches a threshold or changes a state.
But i'd like to ...
Tue, 10 Jun, 2025 at 8:15 PM
Where or how do I get the token from TEAMS to setup notifications?
Article Comments
Hello,
Here's how to create a webhook for the Teams PRTG Notifications.
Jun, 2022 - Permalink
Tue, 10 Jun, 2025 at 8:15 PM
I have a need to remove false alert that I don't understand how to do it. I would like to have an alert if the cpu of a VM is 85% + for 3 times in a row, or a continuous moment. I have a another system that I wan't to know if the ...
Tue, 10 Jun, 2025 at 8:15 PM
Hello,
you describe in the Ariticle "PRTG Manual: Custom Sensors" the use of "Environment Values".
I like to use the Meraki API Key wich i have configured in the "Credential for Cisco Meraki" in a higher Level....
Tue, 10 Jun, 2025 at 8:15 PM
I am able to create custom notifications but I am not able to format the %message placeholder in order to be more human readable.
Article Comments
Hello Ilias,
The placeholder %messages provides the exact same message which is...
Tue, 10 Jun, 2025 at 8:15 PM
In sFlow sensor PRTG expect in 'Sender IP address' field the IP address of outgoing interface on destination machine(which we want to monitor). The problem is that when the routing will change then outgoing interface(source IP) can ...
Tue, 10 Jun, 2025 at 8:15 PM
My PRTG installation shows the message that certain sensor types are deprecated as of PRTG 16.x.23 and will be removed completely with PRTG 16.x.25.
Why do you reduce the number of available sensor types?
Which sensors will be discont...
Tue, 10 Jun, 2025 at 8:15 PM
I have defined a template to execute a powershell script as well as a webhook call for a Meraki device.
When the sensor for this device goes down the prtg is able to trigger the template and execute the script
but when the device goes in do...
Tue, 10 Jun, 2025 at 8:15 PM
Hello! We have a SQL hypervisor that has databases running on it. I have set up a sensor "SQL Server Memory Manager" successfully. I would like to know if there's anyway to configure them to send out an alert for when the SQL ...
Tue, 10 Jun, 2025 at 8:15 PM
hi, i added a new python script to the ..\python folder below and it is not showing up in python script advanced sensors in prtg. the location of the script is below. only the example script shows up in the pull-down
C:\Program Files (x...
Tue, 10 Jun, 2025 at 8:15 PM
i find this script
https://helpdesk.paessler.com/en/support/solutions/articles/75900-powershell-custom-sensor-for-monitoring-ad-user-lockouts?&_ga=2.130200204.207743380.1655218809-2045208491.1654897095#reply-278115
When I run it in ...
Tue, 10 Jun, 2025 at 8:15 PM
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User Story
As a PRTG User, I want to use scram-sha-256 aus authentication...
Tue, 10 Jun, 2025 at 8:15 PM
Hey,
my name is Rodrigo. I would like you to ask a question. I have a PRTG cluster with two servers. I would like to do an inversion of the servers in this cluster, putting the current failover node as the master, and the current master a...
Tue, 10 Jun, 2025 at 8:15 PM
Bonjour,
Ayant plusieurs infrastructures HPE Simplvity, auriez-vous développer des sondes spécifiques à ces équipements .
Merci d'avance,
Cdt
Senard Anthony
Hello,
I have several HPE Simplvity infrastructures, could you devel...
Tue, 10 Jun, 2025 at 8:15 PM
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User story
As a PRTG user, I want to be able to click a link, complete wi...
Tue, 10 Jun, 2025 at 8:15 PM
hello.
i am going through document
https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063736
on step 4 i am unable to edit the guid on new probe. buttons are greyed out. i ran admin tool as administrator and it...
Tue, 10 Jun, 2025 at 8:15 PM
I have a requirement to install a remote probe behind a proxy server. The server that the Remote Probe is to be installed is able to connect to the PRTG server via the proxy, but the PRTG Remote Probe is unable to get out. Are there any mag...
Tue, 10 Jun, 2025 at 8:15 PM
Dear Team ,
We have installed PRTG syslog servers in our environment to collect all network devices logs . Now we want to integrate PRTG logs with SIEM solution to analyze and monitor the events .
Please suggest if PRTG can be integr...
Fri, 6 Jun, 2025 at 11:13 AM
Hi All,
i cannot find this anywhere so thought i would ask
essentially, I have
2x individual factory sensor(s) looking at over all volume consumption
1x combined factory sensor looking at both of the individuals (above) and combining ...
Tue, 10 Jun, 2025 at 8:15 PM
Hello.
I started getting warnings from the local probe about low memory.
The culprit was prtg desktop that took 50% of total memory (2gb). Just sitting there doing nothing useful.
Is there an option to not run desktop?
prtg 20.1.55....
Tue, 10 Jun, 2025 at 8:15 PM
Hi,
I have a SQL query that gives me DATETIME column in a single row as a result.
Result looks like:
Jun 15 2022 11:04AM or
11:04 depends on how I convert it.
What should be the correct way to represent SQLL DATETIME to Date, hours, ...
Tue, 10 Jun, 2025 at 8:15 PM
Does anyone have a procedure for removing tags that are not currently being used? Its hard to sort by tag when you have to scroll through a whole list of tags that aren't even used by any devices.
Article Comments
Hi there, ...
Tue, 10 Jun, 2025 at 8:14 PM
Hi Paessler,
We have several PRTG user accounts created through AD Group Integration and everytime someone leaves the company and the AD user is deactivated, we need to go in PRTG and delete the user account manually.
Is there any autom...
Tue, 10 Jun, 2025 at 8:14 PM
Is there any way to change all sensors on an object to look at Ping as the dependency? I can change other factors but the dependency is missing when I select multiple sensors. I have about 80 or so devices that I need to update the dependen...
Tue, 10 Jun, 2025 at 8:14 PM
I want to monitor the logs with ID number 1149 from the event logs in Event Viewer(Local) -> Applications and Services Logs -> Microsoft -> Windows -> TerminalServices-RemoteConnectionManager -> Operational in PRTG. I tried t...
Tue, 10 Jun, 2025 at 8:14 PM
User story
As a PRTG user, I want to monitor HPE Synergy via the OneView API.
Details of user story
To monitor HPE Synergy system I need to use the OneView API and to access the API I need to generate an auth-token by logging in via /...
Tue, 10 Jun, 2025 at 8:14 PM
Good day.
Could someone give me a little advise Is there any non masochistic way to make PRTG send alarm if windows server is not allowing RDP logons or logon takes a very long time?
Article Comments
Hello,
For basic monitori...
Tue, 10 Jun, 2025 at 8:14 PM
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User story
As a PRTG user, I want to use SMS Eagle (or any other device/s...
Tue, 10 Jun, 2025 at 8:14 PM
Hi everybody, I'm looking for a sensor that tells me if Windows has started up correctly after an update. Because sporadically, the server restarts automatically after an update and hangs at the Windows loading screen. It is still acces...
Tue, 10 Jun, 2025 at 8:14 PM
Do the PRTG HTTP Data Advance support value - and . in JSON return?
Article Comments
Hello,
Can you explain your question more in detail?
Where would you need the special characters to be displayed?
Kind regards,
Sasa ...
Tue, 10 Jun, 2025 at 8:14 PM
Hello everyone.
I have been searching for a method to multi edit Tags of devices or sensors. Unfortunately there is no native possibility to edit tags of multiple sensors/devices without overwriting existing tags.
I have tried to write som...
Tue, 10 Jun, 2025 at 8:14 PM
Hello,
What is the procedure to disable notifications, while still monitoring the device? I would like to disable notifications during scheduled maintenance, but still need to be able to look at the impact of the change graphically, etc fro...
Tue, 10 Jun, 2025 at 8:14 PM
I have 5 watchguards, but only one m270.
The m270 is at our site with our main prtg server. (All other watchguards have a local probe behind them)
The m270 keeps dropping connection.
I have done the following for testing
- removed netflow ...
Tue, 10 Jun, 2025 at 8:14 PM
We had a power outage and PRTG is not able to ping any local IP and does not see itself? It shows everything is down but I am able to go into Windows command and able to ping any site. I am remoted into the device so it can reach out and I ...
Tue, 10 Jun, 2025 at 8:14 PM
I want to trigger a "warning" light by http request when there is an error status. this works for "mirroring" the state of one sensor: When the error state appears, I notify a smart lightswitch per HTTP request, a light ...
Tue, 10 Jun, 2025 at 8:14 PM
After updating to PRTG 22.2.76, the PRTG core server does not start anymore and the log contains the following message:
Signature of \Program Files(x86)\PRTG Network Monitor\32 bit\PRTG Server.exe is not valid
or
Signature of \Progra...
Tue, 10 Jun, 2025 at 8:14 PM
Hi there,
anyone using the custom sensor: PTF SensorStatus?
Would like to monitor if a PRTG instance has suddendly a lot of unknown sensors. ( Happens with one of our clients, seems the instance is scaled badly and PRTG turns all sensors ...
Tue, 10 Jun, 2025 at 8:14 PM
When scanning my ADO SQL sensor, I get the error message:
Access denied. Please check your Windows Credentials. (code: PE095)
No matter what I enter in the connection string, I always get this error. What can I do about it?
PE095
...
Tue, 10 Jun, 2025 at 8:14 PM
Hi folks.
My Pulse Secure device is sending UDP 514 syslog traffic correctly and I can see the stream of messages on the PRTG server in Wireshark, but they never surface in the syslog sensor. I've removed all the filters from the syslog...
Tue, 10 Jun, 2025 at 8:14 PM
Has anyone used this with PRTG?
Excerpt from their brochure:
"The access of the customer application logic to the SMS-C DA is controlled via the UCP protocol (ERMES Universal Computer Protocol; EMISPEC, Vers. 4.6) of CMG Telecommunic...
Tue, 10 Jun, 2025 at 8:14 PM
Hello,
I would like to ask you, why PRTG WMI sensor says, that service is stopped, when I can see in OS that the sevice is running. If I use SNMP service sensor, all looks fine.
Thanks a lot.
Radek
Article Comments
Radek,
I wo...
Tue, 10 Jun, 2025 at 8:14 PM
I want to use the Google Analytics sensor of PRTG. Where do I find available metrics that I can monitor with this sensor besides the metrics I can choose out of the box in the sensor settings?
I also get this error message when monitorin...
Tue, 10 Jun, 2025 at 8:14 PM
Hi,
I am a long-time Nagios guy, now working with PRTG. I like it a lot with a few exceptions. I am user to error states being Warning and Critical in almost all monitoring systems. I cannot stand the use of the term "down" for ...
Tue, 10 Jun, 2025 at 8:14 PM
Hello dear Support Team
What can cause a sudden increase in "Threads" and "Raw Data Buffer" channels values in "Core Health Sensor"?
Thank a lot
Article Comments
Hello,
if the number of threads ...
Tue, 10 Jun, 2025 at 8:14 PM
Hi Team,
Would like to enquire on regards to some VA detected by Nessus as subjected.
Subject: O=PRTG Demo Certificate/CN=PRTG Demo Certificate
Signature Algorithm: SHA-1 With RSA Encryption
Currently what is recommended and what we a...
Tue, 10 Jun, 2025 at 8:14 PM
PRTG maps administrator users able to view maps with color, read only users not able to view color on maps
Article Comments
Hi Tito,
I'm not sure which colors you are referring to. Do you mean that read-only users can'...
Tue, 10 Jun, 2025 at 8:14 PM
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User story
As a PRTG user, I want to have the ability to rename the "...
Tue, 10 Jun, 2025 at 8:14 PM
Hi all,
I have tried all possibilities to create a lookup for an http xml/rest value sensor that succesfully returns the value of the json page
"chatEnabled": true
Now, I am trying to create a lookup that will set the sen...
Tue, 10 Jun, 2025 at 8:14 PM
Howdy folks :)
I can't change the lookup OVL for any of our SNMP Custom Advanced sensors in PRTG.
For instance on APC UPS Health sensor (SNMP Custom Advanced) the lookup is set to "prtg.standardlookups.apc-mib.upsbattery.upsbatte...
Tue, 10 Jun, 2025 at 8:14 PM
Hi there, I have a brand new HPE Proliant with a P408i RAID card that intermittently returns sensor errors like
"Disk 136 on HPSA1 : Port Box 0 Bay 255 : 0GB : Unconfigured Disk : Disk Error; Disk 135 on HPSA1 : Port Box 0 Bay 255 ...
Tue, 10 Jun, 2025 at 8:14 PM
Every time you attach to a database there is load on the probe and the database which is a problem when you have hundreds of databases each with 10-15 sensors.
I would like to see PRTG open one connection to the database and run the sq...
Tue, 10 Jun, 2025 at 8:13 PM
select tablespace_name, used_space from dba_Tablespace_usage_metrics order by tablespace_name;
The channel would be tablespace_name and the datapoint would be used_space. If you deleted a tablespace from the system PRTG would grey out ...
Tue, 10 Jun, 2025 at 8:13 PM
when i add a sensor into a map I don't want the default name, for example, Ping my client doesn't need to know what ping is or that its called ping just if its on or off or a different name
Article Comments
Hello Kevin,...
Tue, 10 Jun, 2025 at 8:13 PM
I try use WMI Sensor to collect info. Policy of my company want to use one account (not domain admin, don't add to domain admin group & not local admin accout) & don't use GPO (I .
anyone had any success with this? Pls he...
Tue, 10 Jun, 2025 at 8:13 PM
Hi Experts,
I have some problems with some sensors after updating the systems.
We have some sensors that work with WMI. For example WMI random access memory, WMI disk capacity and WMI service, etc.
After this update, these sensors have...
Tue, 10 Jun, 2025 at 8:13 PM
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User story
As a PRTG user, I want to use PNG format files for the graph i...
Tue, 10 Jun, 2025 at 8:13 PM
Hi Guys,
Need your expertise on this matter. Currently I got over 500 devices need to change the device name that meaningful for end-user. I'm thinking about to create a batch script to change all that device name in one shot.
Any i...
Tue, 10 Jun, 2025 at 8:13 PM
Hello,
Within our organization in a few weeks time we'll change the IP addresses of all our servers. Because we want to opt out DNS, in prtg we have created all our devices based on IP and not hostname so we need to rename it there al...
Tue, 10 Jun, 2025 at 8:13 PM
I'm having an issue with device naming. I have a bunch of devices added via DNS name but it keeps adding extra info from an OID in the device.
How do I remove this?
Example: 504d (UPS.MP11.company.com)
It just needs to be UPS.MP11....
Tue, 10 Jun, 2025 at 8:13 PM
Hello Team,
I'm trying to find a solution to create a NetMap view inside PRTG. My target is to generate a sensor or a device that monitor all hop between a device and my PRTG Server.
I need to reach a solution like solarwinds one: Ne...
Tue, 10 Jun, 2025 at 8:13 PM
Need help on the field names - what is needed in Names, Server fields
Article Comments
Hello Bowenj,
So, the Name field is optional. The Server field is where you would enter your server's IP address or domain. The Usernam...
Tue, 10 Jun, 2025 at 8:13 PM
Hello, I am sure this is one of the most rudimentary things you can do with PRTG but I'm embarrassingly having trouble figuring it out. I looked online but could not find the solution so I figured I would ask here. How can I view a summ...
Tue, 10 Jun, 2025 at 8:13 PM
Is it possible to have a notification trigger that will send an email to an external vendor? I don't want to make an account for them as they don't need to access PRTG. I just want to fire off an email to them when a specific sensor...
Tue, 10 Jun, 2025 at 8:13 PM
Define buckets and each channel depending on the value would fall into one or more buckets. You might show the count, or the average number that fall into the bucket.
For example this query would show you the response time for all activ...
Tue, 10 Jun, 2025 at 8:13 PM
Hi everybody,
we created a map using a custom map object as described in this post: https://helpdesk.paessler.com/en/support/solutions/articles/76000064833
This works fine but we found out, that sensor in the state paused are not shown ...
Tue, 10 Jun, 2025 at 8:13 PM
After updating the servers TLS and Ciphers, I'm receiving errors on a number of HTTP Advanced sensors.
Error connecting with SSL. Error connecting with SSL. error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol
How can...
Tue, 10 Jun, 2025 at 8:13 PM
How can I configure alerts when the text obtained by the api changes, currently it already shows the UP and Down values ??in the status, but it has not been possible for me to indicate that down is an error state
Article Comments
...
Tue, 10 Jun, 2025 at 8:13 PM
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User story
As a PRTG user, I want to edit the lay-out from PRTG Desktop a...
Tue, 10 Jun, 2025 at 8:13 PM
For the Oracle Sensor allow the identifier and the SID/SERVICE_NAME to be inherited from the device.
Often we setup many sensors for a database. IT would be nice to be able set the "identifier" and the "Identification Parameter" in the device and have it inherit to the sensors under it.
Article Comments
Hi...
Tue, 10 Jun, 2025 at 8:13 PM
Sometimes I cannot exclude certain sensors when using a device to create a Auto Discovery Template. At least if there a tab in the setup/admin page I can modify the templates after they're created.
Article Comments
Hi there,...
Tue, 10 Jun, 2025 at 8:13 PM
New to PRTG and have scanned network and have a large number of devices I do not want to monitor. I can remove one at a time, but would like to know if there is a method to select all I want to delete and remove/delete at one time.
...
Tue, 10 Jun, 2025 at 8:13 PM
We would like the PRTG ZOOM Sensor to have an HTTP proxy integration like the PRTG REST Sensor, for example, since the probe only communicates via a proxy.
Article Comments
Hello,
I have made the internal submission of this. T...
Tue, 10 Jun, 2025 at 8:13 PM
Good Day
How to graph a dynamic geolocation data from snmp oid sensors. it seem the data not write correctly in tables.
Article Comments
Hello hambaliakmad,
Thank you for the post, could you expand on the problem? Want to ...
Tue, 10 Jun, 2025 at 8:13 PM
Error code #244
Device doesn't support the required uptime OID for traffic sensors.
The sensor shows down status because of simulated error.
Error code #PE034
Article Comments
Hello Dear customer
A simulated error is se...
Tue, 10 Jun, 2025 at 8:13 PM
Hi.
I'm using PRTG version 16.1.21.1924.
Some snmp sensors when are send notification to Telegram bot appears message "HTTP/1.1 400 Bad Request"
Some snmp sensors work normally.
What's happend.
Thank you.
...
Tue, 10 Jun, 2025 at 8:13 PM
So i've problem with PRTG sensor, i dont know its a glitch or what, when i look at realtime view its looks intermitten, but the remote it self is normal. I can ping directly to remote smoothly. Things looks weird when i try to zoom in,...
Tue, 10 Jun, 2025 at 8:13 PM
Hi,
After the recent Windows update I've noticed that PRTG's Dark Mode no longer works.
Did anyone notice the same issue?
Is there a way to "force" Dark Mode?
Thanks,
Attila
PS
Below is the server's info:
OS Na...
Tue, 10 Jun, 2025 at 8:13 PM
Hi.
Is it possible to get notified when I have X amount of sensors in UNKNOWN state?
Maybe though the API?
Article Comments
Hello there
Thank you for reaching us.
You can use our state trigger to notify you when there is a...
Tue, 10 Jun, 2025 at 8:12 PM
We have been using SSL Certificate Sensor for number of websites/domains and it was working fine for years until I moved some of them to Cloudflare for DNS (SSL/TLS encryption mode is Full (strict)).
I'm getting this error message now...
Tue, 10 Jun, 2025 at 8:12 PM
I recently had a problem with a SNMP traffic sensor. It was monitoring bond traffic on an iDRAC. I wanted to add the same type of sensor, monitoring the same interface but can't find the type of sensor that was used before.
After check...
Tue, 10 Jun, 2025 at 8:12 PM
Hello,
I am having issues connecting PRTG to use Webhook on Google Chat.
Is there someone who can help me with the step-by-step procedure on how to do this since PRTG does not
support XML or JSON.
Thanks
Article Comments
...
Tue, 10 Jun, 2025 at 8:12 PM
I have two SuperMicro Servers running Debian. I have monitoring configured and working for SNMP Traffic, SNMP Linux Load Average, SNMP Linux Meminfo, and SNMP Linux Disk Free on both Servers. When I try to add the Physical Disk Sensor, I ...
Tue, 10 Jun, 2025 at 8:12 PM
Dear Support Team
Hello
At the moment by snmp traffic sensor we can only notice that a port is disconnected and its exact status is not shown including the admin down or etc...
Is there a way to monitor and understand the type of problem...
Tue, 10 Jun, 2025 at 8:12 PM
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User story
As a PRTG Administrator, I want to be able to allow PRTG users...
Tue, 10 Jun, 2025 at 8:12 PM
I have been successfully monitoring the free disk space on a server using the WMI Free Disk Space (Multi Drive) Sensor. The server originally had 10 drives, but we have now removed 3 of them from the server.
The sensor is reporting the mi...
Tue, 10 Jun, 2025 at 8:12 PM
Hi Guys,
Please can someone help?
I have used all the smtp guides for office 365 with prtg, but nothing I do works.
The account I am using is MFA protected, could this be the problem?
If yes, I am using a app password that I generated...
Tue, 10 Jun, 2025 at 8:12 PM
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User Story
As a PRTG User, I want to be able to disable the unusual detection on a per sensor level.
Details of User Story
At t...
Tue, 10 Jun, 2025 at 8:12 PM
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User Story
As a PRTG User, I want to have a SNMP v3 Trap Receiver Sensor ...
Tue, 10 Jun, 2025 at 8:12 PM
Hallo zusammen,
ich bin mir sicher für den ein oder anderen ist es eine Sache von 2 sek... aber ich stell mich an wie ein Depp. :D
Ich würde gerne in einer DB einfach nur eine eine Zeile "Status" prüfen, sobald dort das kleine...
Tue, 10 Jun, 2025 at 8:12 PM
Hello,
I'm creating a sensor using Rest Custom to capture the information through JsonPath expression. I noticed that when I create a template to filter the result of a line that contains separator "-" PRTG cannot bring the re...
Tue, 10 Jun, 2025 at 8:12 PM
