kb.paessler.com
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Does this protect me
From getting ddos?
Article Comments
Hello Musah,
Thank you for the post, PRTG is used by customer in many was, some use it to monitor critical devices and bandwidth, you could be notified as soon as a devi...
Tue, 10 Jun, 2025 at 8:09 PM
how to get version of prtg
Article Comments
Hello Reuven,
Thank you for your message.
Can you please describe what you need exactly? Are you looking for a specific version of PRTG?
In this case, if you already have PRTG i...
Tue, 10 Jun, 2025 at 8:09 PM
Problem description
Currently there is no way to change the summarization of messages in notification templates. This means that if you want to use the same template for multiple groups it can lead to a mix of devices from various g...
Tue, 10 Jun, 2025 at 8:09 PM
Greetings,
I would like to setup a sensor for an element within this webpage:
https://rainwise.net/weather/mary062697
In the upper left is a status: "Online"
<span id="status" class="on">Online&l...
Tue, 10 Jun, 2025 at 8:09 PM
Hi
I have a rootca / server i want to monitor if its switched on - it is supposed to be switched off all the time. If its on, i want to have a down alarm.
So kind of a reverse ping! If its ping'able it should generate an alarm.
Ho...
Tue, 10 Jun, 2025 at 8:09 PM
Hello all,
I need a script to monitor a pending reboot after a windows update on my systems.
Until now I have a pure Powershell script but this is not yet adapted to PRTG. The inputs and outputs do not fit yet.
I have very little kn...
Tue, 10 Jun, 2025 at 8:09 PM
Hello all,
I need a script to monitor a pending reboot after a windows update on my systems.
Until now I have a pure Powershell script but this is not yet adapted to PRTG. The inputs and outputs do not fit yet.
I have very little know...
Tue, 10 Jun, 2025 at 8:09 PM
Hi all
I have my Nimble setup and being monitored, but I want to also monitor the space on a volume and cannot figure how to do it.
Has anyone managed this and if so, how/
Article Comments
Hi Wayne,
Please check if the vend...
Tue, 10 Jun, 2025 at 8:09 PM
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User story
As a PRTG user, I want native sensors for monitoring HP Nimble...
Tue, 10 Jun, 2025 at 8:09 PM
If i want to track file change in a specific folder. I created a foldersensor and give path to desired folder.
Folder in question containing spaces in the name. now i always get a "folder not found" PE032 error. What am i missing...
Tue, 10 Jun, 2025 at 8:08 PM
Hi Everyone,
I want to setup a SNMP custom Sensor to read voltage of my generator battery, but it shows me the integer value, and I want to monitor as decimal value.
For example:
Battery Voltage expected: 12.1 V
SNMP Query shows: INT...
Tue, 10 Jun, 2025 at 8:08 PM
Hi Guys
According to this article https://helpdesk.paessler.com/en/support/solutions/articles/62199-how-can-i-use-prtg-to-trace-the-route-to-a-target , I put the powershell script on remote probe , but when I create the sensor , it shows t...
Tue, 10 Jun, 2025 at 8:08 PM
Can Paessler please create built in PRTG sensors for Eaton's UPSs, just like there are sensors for APC
Article Comments
Hello,
to request a Feature for PRTG please follow our guide for requesting new features here.
Kin...
Tue, 10 Jun, 2025 at 8:08 PM
How do i setup prtg so when i do a device scanning no notification is sent out?
Thanks
Article Comments
Hello,
So, it's not possible to disable the tickets created when PRTG scans for devices as these are included in log...
Tue, 10 Jun, 2025 at 8:08 PM
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User Story
As a PRTG User, I want to be able to monitor certificates. th...
Tue, 10 Jun, 2025 at 8:08 PM
Dear Team,
I tried to generated the report for minute wise . But was unable. Kindly guide me to create the minute wise report for 1 hour.
Thanks,
Kiran
Article Comments
Do you use the report feature from PRTG? In this case, yo...
Tue, 10 Jun, 2025 at 8:08 PM
Hey All,
I'm onto Monitoring a bunch vulnerability Data from an internal Website.
I have to sign into the API via https://Website/api/v1/auth/signin which in Postman worked
but the Data comes from a different URL: https://Website/api...
Tue, 10 Jun, 2025 at 8:08 PM
Is there anyway to force all the boxes in the tree map to be the same size. We want to make this map public but want things to look nice. I have tried manipulating the overall size to find a "sweet spot" where these are all the sa...
Tue, 10 Jun, 2025 at 8:08 PM
Hallo
- ich suche eine Möglichkeit einen Alarm via SMS zu versenden ( Anschluss via USB and den Rechner )
- i'm searching for an option to send out an Alarm via SMS ( connected with USB )
-> e.g. from Pässler-Server or Remotenode ...
Tue, 10 Jun, 2025 at 8:08 PM
Hello,
Is it possible to change the time range for the Volume Trigger ?
And not only use : hour, day, week, month.
we need an alarm if a volume (or a traffic average) is exceeded, for example over the last 3 hours.
Thanks in advance
Jér...
Tue, 10 Jun, 2025 at 8:08 PM
Hallo,
Is there a way to share a map design or template to a customer??
How can I design a map so that, when I share it, the customer can then link a device to this map and activate the map functionalities?
Thanks in Advance for yo...
Tue, 10 Jun, 2025 at 8:08 PM
Previous PRTG versions included the Windows Logged in Users sensor to monitor the number of users logged in to a Windows computer. This sensor type is marked as “deprecated” as of version 16.2.23 removed from PRTG with version 16.x.25.
Is...
Tue, 10 Jun, 2025 at 8:08 PM
Hi,
I would create an generell SQL Script with following query:
select sum(state + user_access + is_read_only + is_in_standby) as Status
from sys.databases
where name in ('master', 'tempdb', 'DB1', 'DB2')
...
Tue, 10 Jun, 2025 at 8:08 PM
Hi,
I have an issue with my powershell sensor
$found=Get-Process -ComputerName "srv-bi-01" | WHERE {$_.ProcessName -eq "svchost"}
Write-Host "<prtg>"
Write-Host "<result>"
"<c...
Tue, 10 Jun, 2025 at 8:08 PM
Hi,
I've come across an issue that has forced me to (hopefully temporarily) uninstall the software which I was using to do some SNMP monitoring.
Using Thunderbird for email, Oauth2 (which effectively loads a browser window to authe...
Tue, 10 Jun, 2025 at 8:08 PM
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User story
As a PRTG user, I want to be able to create custom alerts/stat...
Tue, 10 Jun, 2025 at 8:08 PM
We are using PRTG Network Monitor and we need to collect NetFlow data for the subnet 10.4.1.0 and produce dashboards for visual representation. Specifically, granular view of bandwidth and network traffic to be presented.
Can you guide us...
Tue, 10 Jun, 2025 at 8:08 PM
Hi Paessler support, I am not able to add RMON sensor on CISCO device to PRTG. Status is under RMON Specific showing "No Ports available" even though I have RMON configured on my CISCO device. Hope Paessler can help me, Thanks!
...
Tue, 10 Jun, 2025 at 8:08 PM
What are the default limits for each sensor? e.g. CPU, Memory, disk?
Article Comments
Hello,
We don't have a list of our defaults for our sensors, but if you create a new sensor it will populate with the default values for...
Tue, 10 Jun, 2025 at 8:08 PM
All settings are correct, port number , credentials etc but TLS/SSL/Implicite encryption gives and error -
Failed to establish secure connection [Step 0] Socket Error # 10061 Connection refused.
Article Comments
Hi there,
Do ...
Tue, 10 Jun, 2025 at 8:08 PM
i want to use the rest API but i need to active the Access-Control-Allow-Origin someone have an idea .
thanks
Article Comments
Hello,
Thanks for contacting us.
Can you provide more details about what you would like to acco...
Tue, 10 Jun, 2025 at 8:08 PM
Hallo liebe Community,
ich brauche leider Hilfe mit einem Veeam Script. Das lief mit unserem alten Backup Server problemlos.
Auf dem neuen bekomme ich nun o.g. Fehlermeldung.
Wenn ich das Script per Powershell ausführe, bekomme ich den...
Tue, 10 Jun, 2025 at 8:08 PM
Hi, i have got this problem with database sensor oracle table space timeout.
In the same device other tablespace sensor works correctly but two tablespace not run and respond as timeout.
I have verified from local probe with Dbeaver that ip...
Tue, 10 Jun, 2025 at 8:08 PM
Hi,
Added QoS (Quality of Service) One Way Sensor to my PRTG solution to source probe (local probe (127.0.0.1)) to a target probe (remote probe (10.4.6.5)). But getting ( Timeout. No packets received. (code: PE062)).
I have used the por...
Tue, 10 Jun, 2025 at 8:08 PM
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User story
As a PRTG user, I want features and flexibility for MQTT senso...
Tue, 10 Jun, 2025 at 8:07 PM
the last value data is missing for some nodes in alarm templete.
Article Comments
Hello,
I would suggest that you open a support ticket for this issue. Also please include some screenshots of the notifications that you receive...
Tue, 10 Jun, 2025 at 8:07 PM
Hi,
I'm developing an application that periodically performs api calls to retrieve historic data from my prtg sensors. I'm using the 'api/historicdata.json' call, and I've noticed that performing a call with 'sdate&#...
Tue, 10 Jun, 2025 at 8:07 PM
We are looking to pull the "Show Version" information from the Cisco IOS devices. This would be an excellent feature because ALL engineers that use Cisco products need this information for compliance for their SMartnet maintenanc...
Tue, 10 Jun, 2025 at 8:07 PM
The 4 graphs on the device and sensor page.
Can we override the chart based on the particular sensor? Sometimes a sensor does not need 8 hours of info but that one needs 20 days. While other sensors need 2 hours and not 8 hours, or 16 ...
Tue, 10 Jun, 2025 at 8:07 PM
Hello,
I have a problem with a PRTG installation.
After a server reboot (where PRTG Core is installed), the PRTG Service don't start automatically and I need to start it manually.
In the Windows Service Console, both PRTG Core server ...
Tue, 10 Jun, 2025 at 8:07 PM
Hello,
My feature request for PRTG Network Monitor is to make the .evl files where traps and syslog messages are stored readable using a program like excel or notepad++ or some other sort of program.
Having readable access to the syslog...
Tue, 10 Jun, 2025 at 8:07 PM
hello everyone , i am trying customise notification using cpu and ping sensors but i didn't know how to do it , i tried to enter an every devices and do notification for cpu and ping but the result is lot of graphs , and i wanna receive...
Tue, 10 Jun, 2025 at 8:07 PM
How can i calculate the downtime of specific link of overall year .
Article Comments
Hello,
You can create Uptime/Downtime reports by using one of the Top 10 (or Top 100) uptime downtime templates. To get the uptime/downtime f...
Tue, 10 Jun, 2025 at 8:07 PM
I have uploaded Private Key, Signed Certificate per PRTG instruction but still getting SSL error.
Is there tech support number that I can contact to get some help?
Article Comments
Hello Jeff,
I understand that you are having ...
Tue, 10 Jun, 2025 at 8:07 PM
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User story
As a PRTG user, I want to able to use the "Credentials fo...
Tue, 10 Jun, 2025 at 8:07 PM
Hi There
I just wrote a script to check if a machine has a pending reboot.
https://github.com/TS-Steff/PRTG-GetComputerRebootStatus
'https://www.winvistatips.com/threads/how-can-i-write-a-script-to-read-a-remote-registry-using-diffe...
Tue, 10 Jun, 2025 at 8:07 PM
Hello,
I am attempting to read the ipNetToMediaTable (1.3.6.1.2.1.4.22) on a switch, but it looks like the sensor cannot read the entire table, since it contains a column for MAC addresses and IP addresses that are listed as a string.
...
Tue, 10 Jun, 2025 at 8:07 PM
I'm trying to embed a external website into a map but.
To do so I add a custom html code element on the map and in 'external link' I enter the URL of the page. But it doen't load.
Article Comments
Hello,
the &qu...
Tue, 10 Jun, 2025 at 8:07 PM
I have read other kb articles about how to change the data format as it appears in the web. However, the format in the email notifications are still in the mm/dd/yyyy hh:MM:SS AM/PM format. I would like to have dd/mm/yyyy hh:MM:SS AM/PM.
...
Tue, 10 Jun, 2025 at 8:07 PM
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User story
As a PRTG user, I want to be able to exclude ranges from the p...
Tue, 10 Jun, 2025 at 8:07 PM
Hello Guys,
i have a problem with the WMI Sensor on a PC.
If i test the WMI Connection via the WMI Tester on our PRTG Server it always shows "Error 80070005 Access denied".
If i run the WMI Tester from my own Notebook i can get...
Tue, 10 Jun, 2025 at 8:07 PM
In the Administration Tool i can install the "Service PRTG Application Server". Everything is working well. The services "Core Server" and "Probe" are installed an running.
What advantage we get when we install...
Tue, 10 Jun, 2025 at 8:07 PM
Hi
In an ideal world i'd like to not have to create sensors manually in PRTG as it is very error prone - it's easy to miss a new service...
Is it possible to configure PRTG through a templating tool, something like ansible?
so...
Tue, 10 Jun, 2025 at 8:07 PM
on cisco devices there is a command sho vpn-sessiondb that will identify the number of VPN connections established. This sensor is limited to 50 connections, however, we have up to 400 connections at a time. Can this be increased?
...
Tue, 10 Jun, 2025 at 8:07 PM
We would like to create some Service Uptime Dashboards in PRTG, as you can see within many cloud/service operators.
e.g. https://trust.calix.com/ or https://administrate.statuspage.io/
Would this be possible with PRTG?
Article ...
Tue, 10 Jun, 2025 at 8:07 PM
Hello,
we have a Windows Service which was not running and PRTG detected that correctly - however the sensor is configured that it should restart the service, which has not been done and thats why an IT Admin had to interact and restart t...
Tue, 10 Jun, 2025 at 8:07 PM
Hi,
In the settings you can enter a proxy server, but not an exception list (PAC).
However, in my environment I need a few exceptions. Is there a trick ?
netsh winhttp.... unfortunately does not work.
Best regards,
Coyo
Article...
Tue, 10 Jun, 2025 at 8:07 PM
Connection could not be established (80070005: Access is denied) (code: PE015).
Article Comments
Hello,
please make sure that these updates are installed on both the PRTG probes, as well as the target systems. Once applied, WM...
Tue, 10 Jun, 2025 at 8:07 PM
Do you have a sample of how to return all the child groups belonging to a parent group (knowing the parent group object id), using the API directly, in powershell?
I have been through the entire API documentation, and trawled the KB and c...
Tue, 10 Jun, 2025 at 8:07 PM
HI guys,
Is there a way to monitor remote networks?
Would be nice to get all the customers in the PRTG Desktop or maybe even in a "cloud PRTG Desktop"?
Article Comments
Hi there,
Thank you for your message.
You...
Tue, 10 Jun, 2025 at 8:07 PM
Since Update to 22.2.77.2204+ the newest File always alert to the last Value
There is no File in the Folder.
Article Comments
Hello Tony,
I would suggest that you open a support ticket for this issue. You can do that by sendi...
Tue, 10 Jun, 2025 at 8:07 PM
we're running PRTG network monitor but the OS is running windows 2012R2. We we do an in place upgrade to 2019 or 2022?
Article Comments
The windows in-place update should be transparent to PRTG, it should not affect, but we...
Tue, 10 Jun, 2025 at 8:07 PM
I Keep having failed request in my prtg report on some sensors even when there wasn't spike in those component. I don't want to see red in the Good/failed statistics. Does this mean the components are failing? I'm curious.
Tha...
Tue, 10 Jun, 2025 at 8:07 PM
I used the API according to the instructions
Article Comments
Hi there,
The response from the Telegram server means something is not correctly set up on the API. Could you please recheck the settings?
If everything is correc...
Tue, 10 Jun, 2025 at 8:06 PM
Hello
i want to know if i can use prtg to view recording status for 60 days in my hikvision nvr. prtg should generate error or some message if nvr is recording less days
e.g i want to record 60 days of recording but nvr is only recording fo...
Tue, 10 Jun, 2025 at 8:06 PM
We use VLANs for client Internet access and would like to monitor bandwidth usage. Thus far, I have been having a real issue getting that setup. Is this even possible? If so, please point me in the right direction.
Thanks!
Article C...
Tue, 10 Jun, 2025 at 8:06 PM
The logs for PRTG can get really large over time, specifically the CoreAutoDiscovery.log. Is there a utility or setting to get these logs to rotate after a size is reached?
Article Comments
Hello there,
Thank you for the KB po...
Tue, 10 Jun, 2025 at 8:06 PM
I am having trouble getting the windows update sensor to work with a non-administrator account - I get the following error: Creating an instance of the COM component with CLSID {4CB43D7F-7EEE-4906-8698-60DA1C38F2FE} from the IClassFactory f...
Tue, 10 Jun, 2025 at 4:59 PM
We have a sensor that should be paused (yes, paused, not making requests through the network) right after it went down. For such, we created a notification with a HTTP Push type to a PRTG API call that pauses the sensor, as expected. The pr...
Tue, 10 Jun, 2025 at 4:59 PM
Hi
I have 4 Dell servers (Poweredge R730XD) with Linux installed on them.
And their interfaces are bonded together (bond0).
I monitor this bond interfaces using a PRTG SNMP traffic sensor.
Now I have created a PRTG Sensor Factory and added ...
Tue, 10 Jun, 2025 at 4:59 PM
Hello,
We would like to monitor the bandwidth of our lines and to receive a notifications when the speed is lower than X.
The problem is, that the bandwidth is very low in the early morning and we are receiving notifications.
We tried to ...
Tue, 10 Jun, 2025 at 4:59 PM
When adding data tables to a new map with more than 50 sensors, the "next page" buttons appear at the bottom (">" and ">>") however when clicking on them, nothing happens, I am unable to view any senso...
Tue, 10 Jun, 2025 at 4:59 PM
Hallo Paessler-Team,
bei einem meiner betreuten Systeme wurde seit langer Zeit kein Update eingespielt. Hier ist Version 21.4.72.1649 installiert. Aufgrund von Fehlern bei einem SNMP-Sensor habe ich nun zu einem Update geraten. Auto-Updat...
Tue, 10 Jun, 2025 at 4:59 PM
We would like to restrict access to our PRTG instance by trusted ip sources.
Article Comments
Hello Igor,
This is currently not possible in the setup of PRTG.
If you want to achieve this you can set it up in your firewall. Th...
Tue, 10 Jun, 2025 at 4:59 PM
XML: Structural error in xml file, 1 open items. -- JSON: The returned JSON does not match the expected structure (Invalid JSON.). (code: PE231)
I am getting a strange error and not sure where to start, here is the python code, it is base...
Tue, 10 Jun, 2025 at 4:59 PM
I get the following error when executing a python advanced sensor
06/03/2020 10:00:56 Script Output (UTF8 Encoding): Traceback (most recent call last):[CR][LF] File "C:\Program Files (x86)\PRTG Network Monitor\custom sensors\pytho...
Tue, 10 Jun, 2025 at 4:59 PM
Hello,
I used a internally issued SSL Certificate on my PRTG Server for years. Had the iPadOS App running, accepted the SSL certificate back then and all was good.
Recently, the SSL Certificate on the PRTG Server was renewed/replaced (bef...
Tue, 10 Jun, 2025 at 4:59 PM
Want this feature implemented, too? Please upvote by clicking Thumbs up!
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User Story
As a PRTG User, I want to have interactive graphs with mouseov...
Tue, 10 Jun, 2025 at 4:59 PM
I would like to add the ability to pause sensor notifications without pausing the overall sensor. There are many instances when this would be useful. For example, if we are doing maintenance on a server, we still want to be able to collect ...
Tue, 10 Jun, 2025 at 4:59 PM
I am able to use the image of a diagram of my network rack as a background in Maps. However, it positions the image left of the field. How can I reposition the image so that it appears, for example in the center or where ever I'd like o...
Tue, 10 Jun, 2025 at 4:59 PM
What type of Sensor should i use for my Wirelss Access points ?
Article Comments
Hello,
Thanks for contacting us.
I understand that you would like to monitor Wireless Access points, correct?
- What brand are they? Usually it...
Tue, 10 Jun, 2025 at 4:59 PM
Can PRTG detect if a specific app is running in the foreground of a PC? For example, Winamp?
Article Comments
Hello Tony,
Unfortunately no, PRTG has no functions that would detect this in the way I think you're looking for...
Tue, 10 Jun, 2025 at 4:59 PM
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User story
As a PRTG user, I would like to add the feature to move multip...
Tue, 10 Jun, 2025 at 4:59 PM
Hello
should be possible to move all sensors list from old server to new one ?
I dont want to move all configuration / db, i want to start with a new server and put on that only the old sensors list.
wbr
Tiziano
Article Comments
...
Tue, 10 Jun, 2025 at 4:59 PM
Suddenly PRTG has stopped monitoring all my Microsoft 365 services, I get this error, please advise me:
The sensor could not connect to Microsoft 365. ChilkatLog: Connect: DllDate: Nov 28 2021 ChilkatVersion: 9.5.0.89 VerboseLogging: 0 re...
Tue, 10 Jun, 2025 at 4:59 PM
Support:
Can I change the html email template that gets sent when an email notification from PRTG is sent notifying us of an issue? If so, How can I remove the "History Section" of the email that's currently being sent. We...
Tue, 10 Jun, 2025 at 4:59 PM
HTTP Data Advanced Sensor with xml result of external URL Request.
xml Channel Name "gültig" were accepted for years and serveral PRTG Versions.
Last PRTG Version without Problems: 22.2.76.1705.
After the update a new channel ...
Tue, 10 Jun, 2025 at 4:59 PM
Hi,
we got a HPE DL380G10 amongst many others that work fine with the VMWare Hardware Status sensor.
But this particular one shows a ton of errors for hard drives that do not exist in real life:
Error. 13 elements return an error state:...
Tue, 10 Jun, 2025 at 4:59 PM
I have a windows server not joined to the domain and I'm having issues setting up the windows credentials. I've tried the IP address of the server x.x.x.x\localusername and servername\localusername but no luck. Can PRTG connect to...
Tue, 10 Jun, 2025 at 4:59 PM
manual update required
Article Comments
Hello David,
I assume that you are referring to the manual update of a connected Remote Probe, is this correct? If so please note that usually, PRTG updates connected Remote Probes autom...
Tue, 10 Jun, 2025 at 4:59 PM
Hello guys! How long does PRTG keep the sensor data history?
Article Comments
Hello Gimladra,
By default PRTG stores historic sensor data for 365 days. The period depends on your current Historic Data Purging configuration tha...
Tue, 10 Jun, 2025 at 4:59 PM
How can i hide all add sensor buttons in device tree view?
Article Comments
Hello,
To do this, you need to make the user, or group they are a member of, read-only. This will remove the add sensor button for their account in t...
Tue, 10 Jun, 2025 at 4:59 PM
hi
i'm very trying to add APC EMS(Environmental Management System) temp/humi sensor in prtg but it say (SNMP error # -2003)
also checked with snmp tester result:
----------------------- New Test -----------------------
Paessler SNMP T...
Tue, 10 Jun, 2025 at 4:58 PM
Good Day to you,
I've configured an xmlexesensor. In this Sensor i have to run a Powershellscript to access to a Webapplication with active Directory based User credentials.
The Ps1-Script with the folowing paramters, works fine.
-...
Tue, 10 Jun, 2025 at 4:58 PM
Hello
I'm trying to use the HTTP Advanced sensor to monitor the landing page of a SQL Server Reporting Services. I have a user account to access SQL Server Reporting Services. If I access with a browser SQL Server Reporting Services an...
Tue, 10 Jun, 2025 at 4:58 PM
Hi! ! I would like to know how I can monitor the cablemodem in a cmts.
Know the cablemodem traffic that comes in each of the ports.
I really appreciate the time and the response!
Article Comments
Hello,
I would suggest check...
Tue, 10 Jun, 2025 at 4:58 PM
I have multiple SNMP Custom String Sensors that read the licence expiry date from different devices.
Is it possible to calculate the remaining days until this date, so I can configure a channel limit and a notification trigger within this s...
Tue, 10 Jun, 2025 at 4:58 PM
We've got a trial/free version of PRTG running while we try to figure out if it's the right tool for us longer term - and we're running into a situation where after the host VM is running for a few days, PRTG stops receiving dat...
Tue, 10 Jun, 2025 at 4:58 PM
I see the favorites for Devices and Sensors on the web interface. BUT the desktop client does not show sensor favorites.
Article Comments
Hello,
this feature is currently not implemented in the desktop client.
If you want a ...
Tue, 10 Jun, 2025 at 4:58 PM
Hi support Team,
is it possibile to view the previous configuration of two sensor before update PRTG server to release 22.1
Now the configuration il grey out and we need delete and create again this two sensors.
The same action is already d...
Tue, 10 Jun, 2025 at 4:58 PM
