kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Enable SMTP for Outook.com
Hi I have a huge Problem using and configuring PRTG. I want that the Server sends messages via SMTP. My E-Mail Account is run on Outlook.com. But i have only the following Informations over the Server, and I dont know how to configure the s...
Tue, 10 Jun, 2025 at 8:12 PM
Secondary Connections
Hello, New to PRTG and working with a company who has had it for a while. While I understand dependencies with sensors, it seems that this feature is just to shutdown sensors downstream in the case of an outage. What if I have a primary a...
Tue, 10 Jun, 2025 at 8:12 PM
Object reference not set to an instance of object
Hi all, yesterday I've upgraded to the latest release one of our two vcenter , after that the powershell script that we're using since years to check the snapshot presence, return this error only in the upgraded vcenter: "Co...
Tue, 10 Jun, 2025 at 8:12 PM
Help finding ports on switches that haven't been used in 90 days
Hello, I need help finding ports on switches that haven't been used in 90 days. Currently the only way I have found a way to do this is go into the switch, choose 365 day graph traffic and then look at it. Some of my hub stacks ha...
Tue, 10 Jun, 2025 at 8:12 PM
Monitor PRTG Core Server Update Status
Hey there, I'd Like to have a Sensor that throws a warning state if my PRTG Core Server has an Update available. How can I do that? I didnt find any sensor or 3rd Party tool to get the actual Update state of the Core Server. Regards...
Tue, 10 Jun, 2025 at 8:12 PM
Powershell script output
I have a straightforward need to monitor a few endpoints by whether or not the port is opened/listening. It needs to be done this way due to the nature of the tunnel and security. Simple PowerShell script does the work just fine: (IP addres...
Tue, 10 Jun, 2025 at 8:12 PM
How does PRTG collect information on 'comment' tab of a Device?
When I added a device and look into 'comment' tab, some information about the device was automatically entered. How does PRTG collect this information? Please let me know the OID for this that PRTG collects. Below are the content...
Tue, 10 Jun, 2025 at 8:12 PM
Send notification mail
I'm trying to send an event mail but it doesn't work. I tried with smtp.libero.it it port 465 connction security SSL / TLS with all the options but neither the mail in front of an event nor the test mail arrives. Same with gmail smt...
Tue, 10 Jun, 2025 at 8:12 PM
Notifications does not run EXE
As a test I'm trying to use the included "Demo EXE Notification - OutFile.ps1" in a custom notification. The script runs fine manually (at the PS 32bit console). This script needs a file as an argument "c:\temp\test.tx...
Tue, 10 Jun, 2025 at 8:12 PM
PRTG EXE/Script Advanced sensor - Grandstream GWN Cloud
Good day, There is currently an EXE/Script Advanced sensor that you can use to monitor general statistics and information of your Ubiquiti UniFi deployment, regarding especially the access points. https://https://helpdesk.paessler.com/en/s...
Tue, 10 Jun, 2025 at 8:12 PM
Error activating the trial license for PRTG Network Monitor
"System has changed. New activation required. (Failed to establish secure connection Socket Error # 11002)" PRTG Network Monitor is installed on a Windows 2019 Server Standard. The server is secure so has no access to the inter...
Tue, 10 Jun, 2025 at 8:12 PM
Meraki Health Sensor Downtime
Could you explain the difference between "downtime" on the Meraki Health Sensor and a Ping sensor for the same device? I have both sensors on a switch, and the Meraki Health Sensor downtime is going down very often, yet the Ping...
Tue, 10 Jun, 2025 at 8:12 PM
Building a PRTG Dev environment
Hi Paessler, We have rebuilt our Paessler environment. As part of this rebuild we have put in a Production/Development scenario. Only sensors that are authorised and tested will be put into the production environment. On building the...
Tue, 10 Jun, 2025 at 8:12 PM
[OPEN] Implement way to add maintenance window completely through API
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to add a maintenance window ...
Tue, 10 Jun, 2025 at 8:12 PM
How do you remove a Sensor from a Library?
I've looked around quite a bit and I can't seem to figure out how to remove a Sensor from a Library so the Sensor doesn't inherit the Library's Notification settings. Article Comments Hello, this would depend h...
Tue, 10 Jun, 2025 at 8:12 PM
Factory sensor custom error state message
Hi, I created a factory sensor that uses the status(id) AND status(id) Boolean status definition to monitor when multiple sensors go into error state this sensor will as well go into error state. My issue is that when it does, the messa...
Tue, 10 Jun, 2025 at 8:12 PM
Sensor Trigger
is there a method to report on any sensor set to "Only use the triggers defined above"? Article Comments Hi there, It is not possible to adjust this setting for multiple sensors at once. You need to adjust this setti...
Tue, 10 Jun, 2025 at 8:12 PM
Migration to new server without loosing data
Hi, We run PRTG on 2 windows servers 2016 acting in a cluster as a master and slave. We have read de KB about the migration, but there is no information about migrating the slave server without loosing the previous data. How can we d...
Tue, 10 Jun, 2025 at 8:12 PM
I can't run a batch file as a notification
Hello all, I'm trying to create a Notification Template so that every time my HTTP site doesn't respond, PRTG can restart IIS. My batch file is simple @echo on C:\Windows\System32\iisreset.exe When I configure and test by d...
Tue, 10 Jun, 2025 at 8:11 PM
Show all channels of a sensor with notification placeholders
Hello, I would like to know if it is possible to get the different channel values trough the notifications placeholders, I have an snmp sensor with 4 channels and a http action notification, if I put in the payload the placeholder %lastvalu...
Tue, 10 Jun, 2025 at 8:11 PM
PRTG Notifications using Office 365
Office 365 will stop supporting basic authentication in October 22, when will PRTG support Modern Authentication for SMTP so it can continue to utilise Office 365 for email notifications? Article Comments
Tue, 10 Jun, 2025 at 8:11 PM
Integration with SUMMIT AI
IS there a ready solution for PRTG Integration with AI? Article Comments Hello Dear customer, Unfortunately, there is no solution in PRTG with the integration of AI. Your feedback is essential for us, I am inviting you to crea...
Tue, 10 Jun, 2025 at 8:11 PM
Probe device shows error "Connection could not be established
Hi Team, Suddenly one of my probe device shows error "Connection could not be established (80070005: Access is denied) (code: PE015)" I have total of 5 sensors CPU Load, Memory, Free Disk Space, service probe sensor and uptime...
Tue, 10 Jun, 2025 at 8:11 PM
Sunburst Map
Hi, Is it possible to do a custom sunburst map over different groups and probes, for example we would like to show all the SQL servers under one sunburst ? Article Comments Hello Dominic, this is possible and we even got a gui...
Tue, 10 Jun, 2025 at 8:11 PM
mssql sensor with exporting result on alert trigger
Hey, is it possible to create a mssql sensor that not only counts the result set or give me the first result value in a defined channel but give me a complete resukt set? And it would be perfect if i cpuld export and send this result set ...
Tue, 10 Jun, 2025 at 8:11 PM
Group PRTG Sensors
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want the ability to group multiple sensors t...
Tue, 10 Jun, 2025 at 8:11 PM
VPN/IPsec monitoring
Is there a sensor/way to monitor if my VPN connections are working. I know you can monitor connections and traffic but I want to monitor if my VPN connections are successful or not. Like a sensor that connects the VPN every 5min and give a ...
Tue, 10 Jun, 2025 at 8:11 PM
Change dependency of sensor to master through API
Hello All, I want to change the dependency type of a ping sensor to "Master object for Parent" through the API. Can anyone tell me how to do this (I'm unable to find in the documentation how to do it). Regards, Janten ...
Tue, 10 Jun, 2025 at 8:11 PM
Issue with basic EXE sensor and a powershell script to check connectivity
i am trying to get availability of my dbase with PS script but i cant work get the right status. using the Custom EXE/Script Sensor and "tnc -computername <my SQL servername > -port 1433" what am i missing ? thanks Marcus ...
Tue, 10 Jun, 2025 at 8:11 PM
Print Queue Monitor
Hi, is it possible to add new print queue sensors automatically when adding a new printer at the printerserver (Win Server 2016)? We´re using the wmi-sensors to monitor our queues for long running print jobs Best regards Dennis ...
Tue, 10 Jun, 2025 at 8:11 PM
FTP Sensor after 14.4.12. update
I am monitoring an FTP connection that is unsecured, however after the update, it is unable to connect any more because of this. Was this removed during the update? The manual still has the old "Don't use SSL" option in i...
Tue, 10 Jun, 2025 at 8:11 PM
Get reports with powershell
Hi experts, I need to export a detailed list of sensors in prtg. I want do this with Powershell. Is it possible? For example, I'd like to export a list of paused sensors. It is not possible with prtg. I think it could be with Powershe...
Tue, 10 Jun, 2025 at 8:11 PM
TLS 1.3
How long before PRTG supports monitoring TLS 1.3? At the moment we cannot monitor anything utilising TLS 1.3. Article Comments Hello HML, I'm afraid that TLS 1.3 for sensors is not yet supported. We are working on a lot of...
Tue, 10 Jun, 2025 at 8:11 PM
Improve ping sensor: show packet loss not only in % values
When you look at the ping sensor, results are shown in the average section in such a way: Date TimePing TimeMinimumMaximumPacket LossDowntimeCoverage Averages (of 481 values) 110 ms 109 msec 112 msec <1 % 0 % 100 % If you have...
Tue, 10 Jun, 2025 at 8:11 PM
I created and exe/ advance script sensor. Getting pe002 error
I create and exe/ advance script sensor. I am getting a The target host does not respond. (code: PE002) How can I fix this? Article Comments Hello Dear customer. The PE002 error normally refers to a DNS resolution error. Pl...
Tue, 10 Jun, 2025 at 8:11 PM
Pausieren von übergeordneten Objekten.
Guten Tag, Ich habe 3 Geräte in einer Gruppe. Ich möchte, sobald bei Gerät 1 der Ping Sensor ein Fehler wirft, dass die komplette Gruppe pausiert wird. Jedoch habe ich folgendes Problem. Simuliere ich auf den Ping Sensor ein Fehler pausie...
Tue, 10 Jun, 2025 at 8:11 PM
Notification "Pause Until" Option
Devices and groups in PRTG have the ability to input a maintenance window which pauses monitoring and alternatively the "Pause Until" option can be used in a similar way for sensors/devices/groups. For our circumstances, however,...
Tue, 10 Jun, 2025 at 8:11 PM
PRTG API unable to find sensor by objid
Hello everybody, i want to find a specific sensor by it's objid. So i tried it with the use of the PRTG API. When i enter this URL the Sensor is found: https://prtg_url/sensor.htm?id=9885 But when i try this URL (using the API) the...
Tue, 10 Jun, 2025 at 8:11 PM
Mass move devices to new probe
I know I can move devices one at a time to a new group/probe but I am currently going through a migration and need to move about 50 probes and would hate to have to clunkly click through one at a time and move to a new probe. I have to reta...
Tue, 10 Jun, 2025 at 8:11 PM
Incorrect channel settings for 'SNMP HP System Health' sensor
We are monitoring multiple vCenter clusters. One of the sensors we use is SNMP HP System Health, targeting the iLO IP address of the HP ESXi hosts. All hosts have the same physical configuration (CPU/Mem/PCI etc) and firmware versions (syst...
Tue, 10 Jun, 2025 at 8:11 PM
DHCP pool monitor..
I am using PRTG 9 in my office.. I'm just wondering if there is any sensor that monitors DHCP pool's capacity? Or is there any way to monitor it? Article Comments Hi, I'm afraid there is no dedicated sensor for this...
Tue, 10 Jun, 2025 at 8:11 PM
Connecting to IMAP Server: Command received in Invalid state.
Hello together, since today in the morning, we have a little problem with an SMTP-IMAP Round Trip Sensor. I have updated our PRTG to Version 22.2.77.2204 via the Update function in the Web GUI. After the successfully update, this sensor...
Tue, 10 Jun, 2025 at 8:11 PM
Moving MFA to new mobile
Has anyone got working documentation for moving your PRTG hosted MFA to a new mobile phone. So far i havent been able to find a way to generate a new QR code to setup MFA on my new mobile. Or is this a bug/missing feature? Article C...
Tue, 10 Jun, 2025 at 8:11 PM
Sending SMS via BulkSMS
Hi there I am quite new to PRTG, so forgive what could be a very basic question, but I need some guidance please with setting up PRTG to send SMS alerts via BulkSMS. I have an account with BulkSMS (and credit with them) and I have put ...
Tue, 10 Jun, 2025 at 8:11 PM
PRTG Notification Template Bug
When setting a notification template to send a log to WinEventLog using the %laststatus placeholder, when a bandwidth sensor goes from "Down" to "Unusual", the %laststatus still reports as "Down" even though th...
Tue, 10 Jun, 2025 at 8:11 PM
Help with custom XMLEXE sensor using Perl script, please
A PRTG user shared a Perl script on GitHub that pulls operational statistics from a Cyber Power UPS and makes the data available to PRTG in XML format. When I run the script from the command prompt it executes as expected and returns XML f...
Tue, 10 Jun, 2025 at 8:11 PM
Template IRF Stack H3C
Hey I have a IRF Stack with 3 H3C devices. I've been trying to create a template for my IRF stack for a while. I would then like to add the template to 50 other devices. Unfortunately, the numbering is not taken over as in the file fro...
Tue, 10 Jun, 2025 at 8:11 PM
Notification based on Sensor Type
We use a 3rd party ITSM application which has API interface. We've created some scripts to run on notifications which create tickets through that API. We'd like to expand that, but with thousands of sensors it's a long and ted...
Tue, 10 Jun, 2025 at 8:11 PM
trigger notification in percent
Dear Technical Team , is there any way i could add a speed trigger for notification for a bandwidth sensor in which displays the value in percent of maximum so that it could notify me whenever the channel is below/above a specific value in...
Tue, 10 Jun, 2025 at 8:11 PM
HTTPS error after upgrade
Hello, I just upgraded our PRTG installation to 22.2.77.2204+ And from now, some of the HTTPS sensors we had configured to monitor HTTPS URLs (pointing to a NON-self-signed cert) show as down with this error: Error connecting with SSL. Er...
Tue, 10 Jun, 2025 at 8:10 PM
Is it possible to set xx GB free space as threshold instead of percent?
Hello :) Is it possible to set a number for a threshold instead of percent? Like a warning about 50 Gigabyte free space instead of 10 % free space. I appreciate your feedback! Article Comments Hey, just check your "D...
Tue, 10 Jun, 2025 at 8:10 PM
Nur Hostname (Netbios) statt FQDN bei automatischer Suche
Hallo zusammen, wir nutzen im Monitoring nur die Hostnamen, da wir nur eine Domain überwachen. Das DNS-Suffix ist also unnötig. Leider schaffen wir es nicht, bei automatischen Suchen einzustellen, dass ein neues Gerät nur mit dem Hostname...
Tue, 10 Jun, 2025 at 8:10 PM
Filtering Cisco Meraki MX Netflow
I have PRTG configured to bring in Netflow data for a Cisco Meraki MX95, but I am noticing that it shows traffic between internal VLANs configured on it. For my use case, I need to see traffic on the WAN and Client VPN interfaces. Would I...
Tue, 10 Jun, 2025 at 8:10 PM
Round Trip Sensort fails "Helo command rejected: need fully-qualified hostname"
Since 22.2.77 roundtrip sensor doesn't work properly: Sending Mail: <MyPrtgMachineName>: Helo command rejected: need fully-qualified hostname I set a correct HELO identifier in the mail-setup of prtg (https://myprtgserver/syste...
Tue, 10 Jun, 2025 at 8:10 PM
Can remote probes have it's own time zone?
Hi, we use PRTG in several countries spread over the world and therefore in different time zones. The timely display of the sensors is based on UTC + time zone from my account settings. We would rather prefer that a probe has it's own t...
Tue, 10 Jun, 2025 at 8:10 PM
Regex in a Device Temlate
Hey Can i use regex in a device template? Article Comments Hello, Thanks for contacting us. I understand that you would like to know if you can use regex for device templates, correct? - Can you provide more details about ...
Tue, 10 Jun, 2025 at 8:10 PM
Monitoring Scheduled Tasks (Least Privileges)
I use a powershell script (EXE/XML sensor) to monitor scheduled tasks on windows servers. As long as I use local admins (on the remote systems) everything works fine. But I don't want to use local admins for obvious reasons, so I tried ...
Tue, 10 Jun, 2025 at 8:10 PM
Unify Open Scape Business X5 - trunkline free/busy
Hi Support, I'm trying to get my hands on my Unify Open Scape Business phone system. We need to monitor how many trunk lines are free and how many are busy. One can see this within the web gui of the phone system, however I could not ...
Tue, 10 Jun, 2025 at 8:10 PM
Search for missing sensors
Hi, We've got a bunch of servers which we monitor with PRTG. All the physical disks of all servers must be monitored. In a few cases there is no sensor applied to a disk. With the PRTG API I can put up a list with all servers and all th...
Tue, 10 Jun, 2025 at 8:10 PM
Change font color of system status sensor
Hello everybody, did anyone of you succesfully change the font color of system status symbols? I'd checked the related KB articles but didn't find a solution. If anyone of has experiences with this topic, please help me. Thank you...
Tue, 10 Jun, 2025 at 8:10 PM
PRTG Customer/Device Report
Hi, Is there a simple way of getting a report from PRTG that will show me all my customers and the devices they have please? Thanks Gavin Article Comments Hi Gavin, You may want to check the following KB https://helpdesk...
Tue, 10 Jun, 2025 at 8:10 PM
QNAP Hybribbackup check status
Hello, Does someone have a solution to check status of an hybridbackup status on Qnap :-/ Thanks Article Comments
Tue, 10 Jun, 2025 at 8:10 PM
SNMP Printer, Change toner display to percent
I use the SNMP printer sensor to monitor the status of a printer. How can I change the toner percentage displayed? Currently it shows with "Not Empty" At a threshold of 10% it should send a notification that the toner is about to ...
Tue, 10 Jun, 2025 at 8:10 PM
How do I change my Paessler PRTG Enterprise Monitor license key?
I have received a new PRTG Enterprise Monitor license key from Paessler. How do I replace my old license key in my PRTG Core Server installation to use the new license key? Article Comments This article applies as of PRTG 22 ...
Fri, 6 Jun, 2025 at 11:27 AM
Hosting htm files on PRTG web server
Hello, is it possible to host static htm files on PRTG server use the files in iframe of prtg maps? I tried placing them to webroot/public, but the frame gets never refreshed, only after prtg server gets restarted. Article Comment...
Tue, 10 Jun, 2025 at 8:10 PM
Add custom field to a device
How can I add custom text fields to a device? In the example, an inventory number is to be added to a switch or the date of purchase or the supplier of the device or a telephone number etc. Article Comments Hello TechnikOnkel, ...
Tue, 10 Jun, 2025 at 8:10 PM
PRTG Queries on Duplicate Sensors
Q.1: I need to find the duplicate sensors configured in PRTG, pls share the steps. Q.2: I want to generate report in Excel format of configured sensors in a Group, pls share the steps. Article Comments Hello Rahul, Please ref...
Tue, 10 Jun, 2025 at 8:10 PM
Monitor multiple log files using the "File Content Sensor"
Our FTP server automatically creates a new log file each day. I'd like to use the "File Content Sensor" (https://www.paessler.com/manuals/prtg/file_content_sensor.htm) to check the newest file each day. I tried to use the (*...
Tue, 10 Jun, 2025 at 8:10 PM
How do I migrate from on premise PRTG to cloud PRTG
I have been running a small installation of PRTG for some time, and have over a year's worth of data collected. I'm looking at a licensed version of PRTG moving forward. My preference is for a hosted solution, but I need to migra...
Tue, 10 Jun, 2025 at 8:10 PM
SNMP Printer, Removal of unnecessary channels
I would like to monitor the toner level of printers. For this I added the devices via the IP address. I have created the sensor SNMP printer. It now shows me all possible channels of the printer. For example, whether the printer is open or ...
Tue, 10 Jun, 2025 at 8:10 PM
Meaning (and correct value) of "Alias Availability" (aliasavailable)
Hello there, I am working to import thousands of devices into PRTG with specific sensors and interface targets. This means thousands of "SNMP Traffic" sensors. What are the options for Sensor->"Alias Availability" I h...
Tue, 10 Jun, 2025 at 8:10 PM
HTTP Sensor Issue After Upgrading to Version 22.2.77.2204
Hello, After upgrading PRTG to version 22.2.77.2204, one of our HTTP sensors is no longer working and throws an error message of: HTTP/1.1 406 Not Acceptable The sensor had been working prior to updating PRTG to version 22.2.77.2204...
Tue, 10 Jun, 2025 at 8:10 PM
Increased SNMP (table) functionality
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to have improved functionality for the ...
Tue, 10 Jun, 2025 at 8:10 PM
Configure sensor to monitor a date
I am looking to monitor our software maintenance contract expiration dates in PRTG. Is there a way to set up some type of sensor that would monitor a date, similar to the SSL "Days to Expiration" channel? Maybe it would read a tex...
Tue, 10 Jun, 2025 at 8:10 PM
Fehler "EOF was observed that violates the protocol" bei HTTP Sensor nach Update auf 22.2.77.2204+
Guten Morgen zusammen, nach dem Update auf die 22.2.77.2204+ habe ich bei 2 von 40 http Sensoren folgende Fehlermeldung: Error connecting with SSL. EOF was observed that violates the protocol Vom PRTG-Server kann ich ohne Probleme die be...
Tue, 10 Jun, 2025 at 8:10 PM
RDS users on PRTG
Good morning! I would like to create a sensor that can see my RDS Farm server and tell me which users are connected. Could someone please help me with the process and type of Script Thanks!!! Article Comments Hello, You can re...
Tue, 10 Jun, 2025 at 8:10 PM
PRTG Sensor errors
I have setup prtg on a new server and i am getting "request timed out icmp 11010" error on most of the nodes, Article Comments Hello, I took a look at the error message in question, and we've answered this before...
Tue, 10 Jun, 2025 at 8:10 PM
How do I export a list of my sensors into an XML or CSV Format?
I need to create a data dump for a list of my sensors. I would prefer to export the sensor list into an XML Format, but will settle for .CSV. I'm currently playing around with the API v2, but am having a difficult time in trying to figu...
Tue, 10 Jun, 2025 at 8:10 PM
Ping Graph in MAP
How can I display a PING in a MAP as a graph. When I drag a live graph onto the ping object, I get the message incompatible object type Article Comments I meen a live graph. 2 and 30 day works Aug, 2022 - Permalink Hi th...
Tue, 10 Jun, 2025 at 8:10 PM
Is PRTG affected by CVE-2022-0778
Is PRTG affected by CVE-2022-0778? If so, is there a fix available? Article Comments This article applies to PRTG 22.1.75.1569(+) and earlier versions. In response to the vulnerability in the OpenSSL library, we at Paessler...
Tue, 10 Jun, 2025 at 8:09 PM
SMS notification with API link
Hi, Can we configure SMS notification with API link not using username and password Thanks Article Comments Hello, Thank you for your message. From the Notification Delivery menu (Setup > System Aministration), if you...
Tue, 10 Jun, 2025 at 8:09 PM
Veeam Backup Enterprise Manager and PRTG
Is there anybody who has successfully set up Veeam Backup Job Status or Advanced Veeam Backup Job Status sensor? Mine both are showing only the number of Scheduled Jobs, other channels are showing only zeroes. Article Comments ...
Tue, 10 Jun, 2025 at 8:09 PM
Certificates expiration time
Hallo, we need to keep track the expiry time of all certificates on a given server and I would like to ask what would be the ideal sensor/configuration for this case. I tried using the OID snmpcustomtable sensor and it listed all the c...
Tue, 10 Jun, 2025 at 8:09 PM
Hierarchy and triggers
Is it possible to create a trigger based upon the state of another trigger....say I have a sensor monitoring a server as up / down...and I also have sensors for objects on that server...so if the server is 'down' then all of the oth...
Tue, 10 Jun, 2025 at 8:09 PM
Alert on different values
Hi, We have temperature sensors in our PRTG system for our Data center. Right now the threshold is set to 26.0 degrees. but sometimes the sensor can give values of 26.1, 26.2 back to 25.9 back to 26.0. resulting in the system spamming a...
Tue, 10 Jun, 2025 at 8:09 PM
Monitor Traffic of each Cisco Access Point
Hi everyone, we have 12 Cisco Access Points and a Cisco WLC Controller. SNMP is enabled on the WLC and I can already access it on PRTG. I would like to see the up- and download speed and total traffic of each access point in PRTG. How ...
Tue, 10 Jun, 2025 at 8:09 PM
Factory Sensor round up %
Greetings, I currently have a Factory Sensor gathering info from a few error log counter sensors which sums up all the entries as a numeral and divides it by 30 (wanting to get a breakdown of per minute error count for the past 30 minutes...
Tue, 10 Jun, 2025 at 8:09 PM
How can I use field names under multi-edit of SNMP sensor names?
I have multiple SNMP sensors that were created using the default Port Name Template settings. When I tried to rename multiple sensors under Muti-Edit mode, the field names (like [ifname] and [ifalias]) does not work and are treated like reg...
Tue, 10 Jun, 2025 at 8:09 PM
Add Mailstore Monitoring Scripts
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to monitor the status of my Mailstore. ...
Tue, 10 Jun, 2025 at 8:09 PM
Rights to 'pause'
Hi, We have two groups, one type of Users, the other Administrators. Both are set to read/write user type. Administrators have write to all objects, and Users have read. The Administrators group is set to Administrative Rights. Accounts...
Tue, 10 Jun, 2025 at 8:09 PM
can you monitor aws via tgw
can you monitor aws via transit gateway. thanks in advance Article Comments Hi Marco, There are not native sensors for the AWS Transit Gateways in PRTG. Still you can monitor your AWS hosts separately by directly monitoring th...
Tue, 10 Jun, 2025 at 8:09 PM
How can I stack/aggregate multiple ports from multiple routers into 1 graph?
I have 2 Extreme/Brocade MLX routers, with different DIA connections. I not only want to monitor each port but also see a stacked/aggregated port/graph to see overall Traffic? Article Comments Hello there, Thanks for your KB p...
Tue, 10 Jun, 2025 at 8:09 PM
I want to monitor my Rittal data center hardware. How can I do that?
I want to monitor my Rittal Computer Multi Control version 3 (CMC III) monitoring system, Rittal power distribution units (PDU), and my Rittal IoT interfaces with PRTG. Which sensors does PRTG include and what do I need to know? Art...
Tue, 10 Jun, 2025 at 8:09 PM
How to monitor ospf
Hi Paessler team, can PRTG monitor ospf routing on comware? Thanks Article Comments Hi there, Thank you very much for your question. While there are no native sensors for OSPF routing, you might find a working approach her...
Tue, 10 Jun, 2025 at 8:09 PM
Custom EXE\XML Sensor: can I format the top text output? eg. bold or underlined?
Hi, With a custom sensor, it would sometimes be helpful if the output text in the upper field appeared in bold font or in a different color. Is that possible? I mean the text that is output via <text>xxx</text>. "<p...
Tue, 10 Jun, 2025 at 8:09 PM
Windows Server Update KB5015874
After Windows Server update our PRTG server could not fetch the SNMP data from updated devices. Result of investigation of manual updates, the update KB5015874 is the cause of this problem. Did someone faced against this problem? Ar...
Tue, 10 Jun, 2025 at 8:09 PM
PRTG Custom Sensor - Keep running into JSON or XML does not match
Hello, I hope someone might be able to spot what is going wrong or encountered a similar issue. I have a powershell script that I use to output JSON, but I've also tried XML. Regardless of what I'm using it keeps giving the error:...
Tue, 10 Jun, 2025 at 8:09 PM
Custom Script Sensor adds a 0 (Null) after
Hi, I have a custom script for a sensor. If PRTG is running the request it will add a 0 (Null) after the </prtg>-Tag. If I run the script manually I get the xml-response without this 0... what could this 0 add? - We use the same ...
Tue, 10 Jun, 2025 at 8:09 PM
Common SaaS Check Sensor Problems
Hi I have had a problem with this type of sensor over the last week or so. I have 4 on different probes in different DCs. Some of them are showing "Socket Error #10060 Connection timed out" intermittently, with "error" ...
Tue, 10 Jun, 2025 at 8:09 PM
Can we get more information on the "Alarms->Show as gauges" page?
It would be nice to see the device name at least, maybe the host IP as well. It's not very useful as it is. Article Comments Hello Bill, such info pages are always a trade-off. The gauges view focuses on the current sensor v...
Tue, 10 Jun, 2025 at 8:09 PM