kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

WMI errors in eventlog
When we activate WMI Sensors on a Windows Server 2016, we get this error message in the windows eventlog: Faulting application name: WmiApSrv.exe, version: 10.0.14393.4169, time stamp: 0x5ff79153 Faulting module name: vmStatsProvider.dll,...
Tue, 10 Jun, 2025 at 4:56 PM
Port number disable
Hallo everyone, even though I deleted the "Port Number" field from the "SNMP COMPATIBILITY OPTIONS/Port Name Template", I still get a port number after each sensor created. How can I disable this feature? current: [...
Tue, 10 Jun, 2025 at 4:56 PM
Manual Upgrade behind firewall
How can I download the latest version of PRTG and upgrade my current installation that exists behind a firewall and doesn't have internet access? Thanks Article Comments Hello Greg, Thank you for the post, mind letting u...
Tue, 10 Jun, 2025 at 4:56 PM
Sending Mail: Access denied - Invalid HELO name
Bit of an odd one we had on Friday which I don't know if it's PRTG or cPanel/Exim at fault. Less a question, more an "if any other PRTG users get this it might be useful". A POP3 Round Trip sensor we've had in place ...
Tue, 10 Jun, 2025 at 4:56 PM
Show max CPU load for a chosen periode
Hi. I have installed the PRTG desktop app and im trying to setup some reports. Is it possible to get MAX CPU load for a periode that I choose in the app? Right now I have added wmicpuloadsensor to the report but I also need the max loa...
Tue, 10 Jun, 2025 at 4:56 PM
Charting volume data
Looking for a way to chart the volume data captured as part of the bandwidth information. The channels chart the speed but looking to chart the volume. Article Comments If you use PRTG's SNMP Traffic or WMI Traffic sensors t...
Tue, 10 Jun, 2025 at 4:56 PM
PRTG EXE/Script Advanced Sensor return 0
Hi, I have simple CMD script to read some OIDs form printer: total capacity, print pages left and drum unit. If I run cmd script from command line everything is fine: correct echo values and correct XML value. When I add EXE/Script Advan...
Tue, 10 Jun, 2025 at 4:56 PM
SNMPERR_NOT_IN_TIME_WINDOW (SNMP error # -36)
We are monitoring two APC UPS for a couple of years now, with snmp v3. Since yesterday SNMPERR_NOT_IN_TIME_WINDOW (SNMP error # -36) popped up for both devices. I can not find anything for this error message. Article Comments He...
Tue, 10 Jun, 2025 at 4:56 PM
Powershell script returning no result for PRTG
I have a PS Script where I am trying to return data for status from Horizon pools. I get data when I run the script in the ISE window, but when running from PRTG in the sensor log I only get <prtg> </prtg? returned. The modules are...
Tue, 10 Jun, 2025 at 4:56 PM
I am not able to administrate PRTG anymore
Hey everybody I am not able to administrate PRTG anymore. The system is working but on the Gui the devices are no longer listed. I can not select a sensor in the status overview. It is not possible to chose a menu point in setup as well. I...
Tue, 10 Jun, 2025 at 4:56 PM
Reverse condition of sensor
We want to monitor the http access of our network switches. We want to be alerted when http is enabled or in an 'up' state. I know how to create and alert for an up state, but we don't want it to be in an error or down state wh...
Tue, 10 Jun, 2025 at 4:56 PM
Can not send email
Hi, I don't receive email notifications after setup Notification Delivery. This is error in log: Error sending "Email": Connection to SMTP relay server "smtp.office365.com" failed (Sensor ID: 2078 | Trigger Source I...
Tue, 10 Jun, 2025 at 4:56 PM
Monitoring Extreme switches in PRTG issues
We have having problems monitoring our Extreme switches using PRTG. Devices have been added using the correct SNMP V3 credentials, we are able to use the SNMP traffic sensor to monitor Interfaces. We have found OID for CPU (1.3.6.1.4.1.2272...
Tue, 10 Jun, 2025 at 4:55 PM
How do I obtain the Microsoft 365 Mailbox sensor?
Hello, I have found the "Microsoft 365 Mailbox sensor" within the manual: https://www.paessler.com/manuals/prtg/microsoft_365_mailbox_sensor How can I obtain the sensor within my PRTG server? Because currently I cannot find it...
Tue, 10 Jun, 2025 at 4:55 PM
Dell ME Series Storage SNMP
Hello Support We have several Dell ME Storage Systems but there are no System Health, physical or virtual disk sensors. Could you please put them on the road map? BR Thomas Article Comments Hi, thanks for your question. ...
Tue, 10 Jun, 2025 at 4:55 PM
Infrastructure as Code/DSC
Is it possible to configure prtg(or parts of it) over a configuration file? We want to monitore many sites over prtg and we need to enter TONS of addresses. The sensors are pretty simple most of them are ping,snmp or bandwidth sensors. ...
Tue, 10 Jun, 2025 at 4:55 PM
Its possible to monitor with PRTG wich node is active in a Microsoft Cluster?
I've been searching the PRTG knowledgebase to find something like this, but I can't find anything that can help me know how to do this. Can i know which node is active on a Microsoft cluster? (I'm new on programation) ...
Tue, 10 Jun, 2025 at 4:55 PM
Interfacing PRTG with IPAM
Hello, I'd like to know if there's a possibility as of 2019 (i already saw KB 42373) to interface PRTG with an IPAM to collect information in order to update PRTG sensors dynamically. We have about 10000 sensors and will have on t...
Tue, 10 Jun, 2025 at 4:55 PM
Sensor Python script
Hello guys. What is the output structure of a JSON for a Python script sensor? I tried to orient myself by the example sensor and could not. Below is the JSON part of my code, it will only have 1 channel, called level, test3 is the variab...
Tue, 10 Jun, 2025 at 4:55 PM
Disk with serial... cannot be found
I have 2 servers that have a down status for physical drives. The disk with serial number could not be found (code:PE156). How do I clear this as both drives are fine? Article Comments Did you replace the disk in case or moved...
Tue, 10 Jun, 2025 at 4:55 PM
How to generate an alarm on high CPU load that has been happening for more than 30 minutes?
HI How do I generate an alarm for high CPU load that has been happening for more than 30 minutes? This would be on a Linux server, Thanks Article Comments Hi, thanks for your question. You can generate an alarm on the...
Tue, 10 Jun, 2025 at 4:55 PM
”What is this?" of Core, Probe, and System health sensors always to be displayed
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want ”What is this?" on the sensor over...
Tue, 10 Jun, 2025 at 4:55 PM
Intermittent login fails with host key algo mismatch in 0.2% of cases
I get the following consistently, but rarely: Oct 17 09:54:10 nonprod-view sshd[2856338]: Unable to negotiate with 80.XXX.XXX.XXX port 16849: no matching host key type found. Their offer: ssh-rsa [preauth] A few seconds before or after,...
Tue, 10 Jun, 2025 at 4:55 PM
Infrastructure as Code/DSC
Is it possible to configure prtg (tree -> groups/devices/sensors)(or parts of it) over a configuration file? We want to monitore many sites over prtg and we need to enter TONS of addresses. The sensors are pretty simple most of them ...
Tue, 10 Jun, 2025 at 4:55 PM
About offline upgrade!
My system exisiting version is 21.4.72.1649 X64, what is the version I need to install before upgrade to the latest one? 22.1.75.1594? If yes, can you give us download link? Thanks! Article Comments Hi there, you can use this UR...
Tue, 10 Jun, 2025 at 4:55 PM
SNMP Library Sensor displays CPU usage in Message instead of a Primary Channel
Hi, I'm using a custom SNMP Library Mib file from the Device vendor, I was able to use traffic and memory MIBs but not the CPU usage, when adding a CPU sensor in Channel Display I can only choose Downtime and Response time in ms. The ...
Tue, 10 Jun, 2025 at 4:55 PM
SNMP CPU Load Default threshold?
SNMP CPU Load Default threshold? Article Comments Hello Duncan, CPU sensors don't come with a threshold by default, as it highly depends on the server's role what CPU values can be considered as okay, or too high. Yo...
Tue, 10 Jun, 2025 at 4:55 PM
Custom WMI sensor with multiple channels?
Hello PRTG Team, I'd like to create a custom WMI sensor. WMI script looks like this: select bytesreceivedpersec, bytessentpersec from Win32_PerfformattedData_Tcpip_NetworkInterface where name Like '%broadcom%' (yes i kn...
Tue, 10 Jun, 2025 at 4:55 PM
[OPEN] HTTP Header Security
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story Currently there are some security headers missing from the HTT...
Tue, 10 Jun, 2025 at 4:55 PM
Elasticache sensor
Hi guys, we used the AWS Elasticache sensor however now that it is depreciated and I have been told by support that there is no replacement. We used this sensor to monitor our elasticache environment, can we get a v2 replacement for this...
Tue, 10 Jun, 2025 at 4:55 PM
FlexLM Licensemonitor
I have a script I want to share. There is already a German topic (https://helpdesk.paessler.com/en/support/solutions/articles/2493-how-can-i-monitor-flexlm-lizenzdienste), but I fine-tuned the script so you can read all licenses at once. ...
Tue, 10 Jun, 2025 at 4:55 PM
Is Paessler PRTG affected by CVE-2022-42889 (Text4Shell; Act4Shell)?
Is Paessler PRTG affected by CVE-2022-42889? Article Comments This article applies to PRTG 22.3.79.2108 (+) and earlier versions. English version In response to the vulnerability in the Java library Apache Commons Text, we...
Tue, 10 Jun, 2025 at 4:55 PM
PRTG Cluster move primairy node to new server
hi all, We have a PRTG cluster running on 1 physical node and a virtual machine. Primary is running on the physical server and I want to migrate that one to another physical node but I have no idea how to migrate an cluster-node. Can yo...
Tue, 10 Jun, 2025 at 4:55 PM
(MQTT) Filter by Key specified in JSON response
Hello, thank you for receiving my query. I have a signal hub that receives measurements from many sensors (temperature, humidity, signal and battery), this hub sends the data to the Broker's MQTT queue (all data is in a single JSON). I ...
Tue, 10 Jun, 2025 at 4:55 PM
Trigger push notification on severity 2 and above messages
Is there a way to configure a push notification and/or email in case the syslog sensor receives a severity 2 and above message? Article Comments Hello, Thanks for contacting us. Yes it is possible to accomplish this. Here...
Tue, 10 Jun, 2025 at 4:55 PM
[OPEN] Windows Server Status Reboot Pending
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As we feel its a basic thing, and really nice to know informat...
Tue, 10 Jun, 2025 at 4:55 PM
/run/user/* Linux disk Monitoring
When running an auto-discovery for linux servers, SNMP Disk free sensors are added for /run/user/* which is the temporary drive for the logged in user. When the user logs off the server, the sensor goes into alarm as "Could not find da...
Tue, 10 Jun, 2025 at 4:55 PM
Remote "probe health" sensor - duplicatation of sensors
Hi all, I would like to know how to set(the best way) remote probes. My WAN have got 150+ remotes probes(locations), stores. Every probe is running on server on that site. There are two sensors (Probe health and system health) that inc...
Tue, 10 Jun, 2025 at 4:55 PM
Unable to Add Services Sensor
Hi, I am not able to add a SNMP Service Sensor to a Host that is already up and running, I get the following error: Sorry, the scan for available monitoring items has failed! Could not create the SNMP Windows Service sensor on device (dev...
Tue, 10 Jun, 2025 at 4:55 PM
scheduled pause different icon
i would love to see a different logo between manual and scheduled sensors (like a little clock instead of a pause sign). At the moment I have to click trough every pause to see what kind of pause it is. Article Comments This wou...
Tue, 10 Jun, 2025 at 4:55 PM
How to put all the Servers in Pause in specific time.
How can I put all the Probes in pause on weekend Saturday and Sunday from 04:00-06:00? Because in this time is the weekly reboot of all hosts/servers. Article Comments Hello Jasin, Thank you very much for your request. Pleas...
Tue, 10 Jun, 2025 at 4:55 PM
Customise window sensor in view L?
Hello, I would have liked to know if it is possible to display the text received by the oid instead of the time of the request? on view L? for example serial number of product? thanks for your help Julien Article Comments ...
Tue, 10 Jun, 2025 at 4:55 PM
Trying to make syslog filter
Hello guys, I am trying to make a custom filter that receives message with subtype="anomaly", I have the following message: date=2022-10-20 time=17:37:22 devname="XXXXXXX" devid="XXXXXXX" logid="00000000...
Tue, 10 Jun, 2025 at 4:55 PM
Using nginx web server as SSL Proxy for PRTG
Is it possible to use the nginx webserver as SSL proxy for PRTG? Article Comments This article applies to PRTG Network Monitor 12 or later This article does NOT describe a full configuration of nginx. You might need to apply s...
Tue, 10 Jun, 2025 at 4:55 PM
PRTG API JSON Format Parse error
How can I get the following problem solved? When I use "PRTG HTTP API: Table Query Builder" / "Run query and previews output" and I copy & paste the output into https://jsonlint.com/ I get the following report: Error...
Tue, 10 Jun, 2025 at 4:55 PM
Difference of Disk Free values (Linux)
Hey! I noticed that the values of the "SNMP Linux Disk Free Sensor" and the "SNMP Disk Free Sensor" show different values for the same disk. We assume that the correct value for root (/) is 1936 MB. I determined this ...
Tue, 10 Jun, 2025 at 4:55 PM
Unable to log in to PRTG after disabling SSL
I have PRTG fully configured and working, now I just need to disable SSL so I can get integrate it with my reverse proxy via NGINX. However, once I disable SSL, my username and password no longer work. The logs indicate an "anonymous&q...
Tue, 10 Jun, 2025 at 4:55 PM
XML Sensor Antwort nicht wohlgeformt PE132
Hallo, ich habe ein XML File mit Werten meiner Raid-Disks. Diese möchte ich in PRTG anzeigen lassen. Anbei das PS1 File. $result = Invoke-WebRequest -Uri "http://micms01.metob2k.local:61220/xml" -ErrorAction SilentlyContinue -Us...
Tue, 10 Jun, 2025 at 4:55 PM
Error sending "Email": Service not active
Today I began to receive messages that PRTG mail does not go. The error will make such a text. ------------------------------- TOctNotifyEmail.Send:(4) Exception4 at step: 100. Error sending "Email": Service not active -----...
Tue, 10 Jun, 2025 at 4:55 PM
Evaluation of all e-mal notifications
Good morning, im trying to generate a report for all our sensors which do have a e-mail notification included. Is there a way to run a report like that? We do have one mail adress which sends an mail to some specific users or mailgroups...
Tue, 10 Jun, 2025 at 4:55 PM
Single sensor to display DHCP scope status
I wanted to share this information because the Powershell integration with PRTG is difficult to comprehend at times. Let's put it this way, I sure found it difficult to understand! I find that there are many things that I need to mon...
Tue, 10 Jun, 2025 at 4:55 PM
PING sensor naming
I am about to configure my instance of PRTG with 1000 devices, as part of that setup I would like to use the ping sensor for each device that I add. the problem I have is that when I come to add a new device, the default name for the PING...
Tue, 10 Jun, 2025 at 4:55 PM
[OPEN] Device-Name Placeholder for Sensor Names
Want this feature implemented? Please upvote! Posts in this thread won't be published. Read Me! User Story As a PRTG User, I want to be able to use the %device placeholder in sensor names. Details of User Story To be able to...
Tue, 10 Jun, 2025 at 4:54 PM
Feature Request - Sync Azure Tags with PRTG
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to inform the correct service owner of ...
Tue, 10 Jun, 2025 at 4:54 PM
PRTG Trial Activation Not working
I'm trying to activate the trial on a new install using the offline activation, and it keeps giving me an error: Not Activated (Failed to establish secure connection Socket Error # 10054 Connection reset by peer.) My understanding wa...
Tue, 10 Jun, 2025 at 4:54 PM
Downgrade from 22.3.79 to 22.3.78
Hello! I'd like to downgrade prtg because notification triggers stopped reacting on any sensors error state. It all began after the prtg being updated. Thank you Article Comments Hello, with that issue I am not sure if dow...
Tue, 10 Jun, 2025 at 4:54 PM
Ruckus AP Monitoring
Hello All, Anyone find a reliable method for monitoring a Ruckus access point? The ZoneDirector will sometimes move a SSID to another wlanID in an access point, breaking the sensor and the sensor will think the SSID is down. No way I am a...
Tue, 10 Jun, 2025 at 4:54 PM
XML Error code (PE233) - JSON Error code (PE231)
I keep getting this error when trying to run a XML Custom EXE/Script Sensor: "XML: The returned XML file does not match the expected schema. (code: PE233) -- JSON: The returned JSON file does not match the expected structure (Invalid...
Tue, 10 Jun, 2025 at 4:54 PM
prtg network monitor not connected (incorrect username/password)
Hi All, I have a bit of a problem with my PRTG at the moment. I need to know why my PRTG on the administrative console show not connected. And the red alarm circle keeps flashing saying the connection is refused in the system tray. we hav...
Tue, 10 Jun, 2025 at 4:54 PM
Modify map icon Name and Status (sizeable, status-related backround)
Dear Support, Please can you help me modify the above Status Icon by duplicating an .htm file that would allow me to customise the following icon: "Name and Status (sizeable, status-related backround)" Am I correct to assume the f...
Tue, 10 Jun, 2025 at 4:54 PM
Domain Expiry
Hi, Has anyone written a sensor to monitor the expiry of a domain? Eg: paessler.com Expires 09/09/2012 If not something to put on my to do list. Cheers Pete Article Comments PTF.TLDomainExpiration This can be done with...
Tue, 10 Jun, 2025 at 4:54 PM
Custom map: show groups seperatly
Hi, We have a PRTG-installation for monitoring all kind of devices of our customers. In order to get a correct overview of sensors in down-mode, I'd like to build a custom map ( assuming custom alarm list is only possible this way) but...
Tue, 10 Jun, 2025 at 4:54 PM
SNMP Sensor for Zebra Printers
Hi I notice there is an SNMP Printer sensor which works with HP and Kyocera printers but not Zebra label printers such as the GK420D, ZT421 etc. Has anyone done any work on creating a custom sensor to monitor such things as lid open/close...
Tue, 10 Jun, 2025 at 4:54 PM
There is no sensor for monitoring Symantec SEP 14. How can I do it ?
Hi all, I need to monitor the status of Symantec Antivirus SEP 14. How can I do that without a given sensor ? Any hints ? b/r Günter Article Comments Hello Günter, As the data that SEP14 is exposing is very limited the best wa...
Tue, 10 Jun, 2025 at 4:54 PM
Data extraction "CARVANA"
I am a Project Manager at Carvana and we need to have our usage sent over to us via CSV file. is there a way you all can reach out to me with a rep or walk us through how we can get data pulled or sent to our teams? Article Comments
Tue, 10 Jun, 2025 at 4:54 PM
Single quotes in message break notification script
Hello, I know about https://helpdesk.paessler.com/en/support/solutions/articles/75261-single-quote-in-sensor-message-breaks-notification-script Is there a solution for this problem? We have sensors that reports messages like: - Erro...
Tue, 10 Jun, 2025 at 4:54 PM
Custom notification plugins
Hi, is there a way to write your own notification plugin with UI for the parameters? Or is the only way to connect with other services, than the already builtin options to use the "Execute Program" or "Execute HTTP Action&q...
Tue, 10 Jun, 2025 at 4:54 PM
How to filter VLAN's in AutoDiscovery?
Hello I am using PRTG Network Monitor 15.1.14 and the problem I have is that when I use the AutoDiscovery function for cisco switches and routers, defined interface vlans on these devices are also recognized as an physical interface and are...
Tue, 10 Jun, 2025 at 4:54 PM
Why does my PRTG web server run on localhost?
Suddenly my PRTG web server is not available via its IP address any more, but instead I can only reach it via https://127.0.0.1 (resp. http://127.0.0.1). What happened? Article Comments This article applies to PRTG Network Monit...
Tue, 10 Jun, 2025 at 4:54 PM
Is Paessler PRTG affected by CVE-2022-3786 and CVE-2022-3602?
Is Paessler PRTG affected by CVE-2022-3786 and CVE-2022-3602? Article Comments This article applies to PRTG 22.3.79.2108 (+) and earlier versions. English version In response to the vulnerabilities in OpenSSL 3.0, we at Pa...
Tue, 10 Jun, 2025 at 4:54 PM
Monitoring Sophos RED-VPN Traffic
Hello Support is there a Documentation concerning Monitoring RED-(VPN)Traffic on a Sophos Firewall? What is the Meaning from redw0-Traffic or reds0-Traffic? Where can i see the Relationship between the PRTG-Sensor and the physical RED-Endpo...
Tue, 10 Jun, 2025 at 4:54 PM
Unauthorized deactivation of lookup
Hi all! PRTG is so convenient and simple that the need to ask a question arises very rarely. However, this is the situation right now. In my case, there is a completely ordinary sensor created using oidlib. The sensor has several chann...
Tue, 10 Jun, 2025 at 4:54 PM
Restrict use of indefinite pause
User story As an admin PRTG user, I want to be able to restrict the use of pause indefinitely Details of user story As an admin, have the ability to be able to restrict which users have access or the ability to pause indefinitely. ...
Tue, 10 Jun, 2025 at 4:54 PM
Migrating to new server with remote probes
All the documentation I have found says they are for scenarios with no remote probes, but I have several. Can I migrate the PRTG server to a new server and then re-connect the remote probes once I'm done? Or is there some other document...
Tue, 10 Jun, 2025 at 4:54 PM
Monitor sensors during maintenance/paused
While doing maintenance, we have to pause the related sensors so we don't trigger false alerts. When pausing, however, monitoring stops completely. During maintenance, it's extremely helpful to use PRTG to verify that all sensors ...
Tue, 10 Jun, 2025 at 4:54 PM
List all devices and sensors inside the device
Hey! I have a demand to list all devices on prtg and list all sensors inside the respective devices, example: Device "XYZ": Sensor x Sensor y Sensor z Device "ABC" Sensor 1 Sensor 2 Sensor 3 Thanks for all reply....
Tue, 10 Jun, 2025 at 4:54 PM
PRTG & Matrikon OPC Explorer
Hello! I would like to use PRTG in order to monitor in real time the values of OPC variables; in particular, for some applications of my company, we have remote servers in which Matrikon OPC Explorer is installed (see here https://www.mat...
Tue, 10 Jun, 2025 at 4:54 PM
Is PRTG affected by CVE-2022-3786 und CVE-2022-3602
Hello, is PRTG affected by CVE-2022-3786 und CVE-2022-3602 Best regards, Thomas Schödl Article Comments Hello Thomas, PRTG does not use OpenSSL 3.x but 1.x.x, therefore CVE-2022-3602 & CVE-3786 do not apply here and PRTG...
Tue, 10 Jun, 2025 at 4:54 PM
Verwendet PRTG Java?
Verwendet PRTG Java? Article Comments Hallo Herr Mayer, PRTG selbst beinhaltet keinen Java Code, bzw. kein JRE, nein. Sie können natürlich Scripts erstellen welche dann externe Java-Applikationen aufrufen. Wenn Sie gerade ei...
Tue, 10 Jun, 2025 at 4:54 PM
How can I pass %message correctly to a custom notification script
Hi, I've wrote a custom notification script with PowerShell and want to pass the %message placeholder as a parameter. Unfortunately the message may contain single or double quotes. This depends on the message from PRTG itself. My pr...
Tue, 10 Jun, 2025 at 4:54 PM
Why am I getting Parse Errors when trying to import a MIB using Paessler MIB Importer?
The MIB I'm trying to import is cljm479.mib and it's for an HP Color LaserJet Pro MFP M479dn. In the Parse Error window, the File is "DLSW-MIB.mib" and the error is "Error: Unsupported Hex or binary number format (V...
Tue, 10 Jun, 2025 at 4:54 PM
Custom notification - Pass/access all placeholders in script at once
Hi, Is there a way to access the placeholders values from a custom notification script? Background: If I understand correctly, you must pass each placeholder you want to use in your custom notification script as a parameter separately. ...
Tue, 10 Jun, 2025 at 4:54 PM
Deleted object - find out user IP
Hello! Is there a way to find out user IP that have been delete some objects, I have the username and date/time of deletion, but that username uses by multiple users. Article Comments Hi Makmos, Please search in the Webserver...
Tue, 10 Jun, 2025 at 4:54 PM
Does PRTG have a PORTSCAN process enabled by default?
We currently have a problem with our PRTG installation. We are receiving false alarms (error ping) in the PRTG because the probes are being blocked by a firewall that we have in some devices in our network. Those firewalls are detecting...
Tue, 10 Jun, 2025 at 4:54 PM
WEB API Call to receive a list of the Probe Name and the amound of devices and sensors
Hello, we need an WEB API Call for our invoicing to receive a list of the amount of sensors and devices inside the Probe´s. For example, we Have an PRTG Tree with the main Probe and 5 Probe Servers from 5 Customers, and inside each of the...
Tue, 10 Jun, 2025 at 4:54 PM
Python JSON Script Sensor - invalid params json
I'm trying to create a python script which outputs a (json) file for a sensor. As filename a script parameter should be used, this should be the only parameter. Already reading the parameter passed to the script is not working for me, i...
Tue, 10 Jun, 2025 at 4:54 PM
List URL of HTTP Advanced sensor on report
Hello, Is there a way for me to get a listing of all my sensors with the URL that is being monitored for HTTP Advanced? thank you Article Comments Hi there, I'm afraid this is not possible. You can just list all your s...
Tue, 10 Jun, 2025 at 4:54 PM
Pausing a lot of devices in the same time
Hey all! There's an API on prtg that can help me to pause a lot of devices in the same time? Example, i recieve these pauses on demand so sometimes i had to pause 50 devices for a emergencial maintance. (Schedule dont help me) Than...
Tue, 10 Jun, 2025 at 4:54 PM
Wall of Speedometer graphs
Hello, I'm trying to build a director friendly wall of graphs for quick network over view. I can't post a picture here but I'd like to make a wall of the speedometer graphs that you get when you drill down to a sensor in the...
Tue, 10 Jun, 2025 at 4:54 PM
how do i restore a backed up configuration?
After choosing "Create configuration snapshot" in Administrator Tools, how would I restore this configuration if needed? Article Comments Hello, The snapshot will be stored at "C:\ProgramData\Paessler\PRTG Netw...
Tue, 10 Jun, 2025 at 4:54 PM
Availability Report for multiple devices
Hi everyone, I try to set up a report for Ping availability of different devices. My problem is, that I need not only the TOP 100 devices/sensors but all matching a specific tag. The tagging and filtering is no problem but i have no idea ...
Tue, 10 Jun, 2025 at 4:54 PM
Aggregating downtime of multiple devices
Good afternoon! I have a client with a point-to-point link where I monitor the devices on each end and if either one of them go offline the whole circuit is unusable. When I need to show the availability of the circuit I need to manually ...
Tue, 10 Jun, 2025 at 4:53 PM
Network Uptime Report
On my old monitoring software, I had a network uptime report ("uptime" being based on ping return % over the past month). This would take the uptime of all my switches into an aggregate % and tell me that I had a network uptime o...
Tue, 10 Jun, 2025 at 4:53 PM
Reports on Sensor Factory sensors show "?" for Uptime
When running a report on Sensor Factor sensors, the "Uptime" and "Downtime" fields show "?" rather than the up or downtime percentage. The correct up or downtime percentage shows when opening the sensor factory...
Tue, 10 Jun, 2025 at 4:53 PM
One Core Server, over 200 VMs
Hi, we are currently running our PRTG Instance on one Core and multiple Probes and are trying to Monitor 200+ VMs via VSphere. The VM Sensor states not to use more than 50 Sensors of this type which obviously would be a Problem for us. Th...
Tue, 10 Jun, 2025 at 4:53 PM
PRTG switched the HTTP server to 127.0.0.1 but not the sensor
I have two related problems with my local PRTG installation: Problem 1. My local PRTG server has switched to serving out its status website from the 127.0.0.1 address, after a few weeks of working well on the local host’s IP address at 1...
Tue, 10 Jun, 2025 at 4:53 PM
Support TLS 1.3 in web interface
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to be secure. Details of User Story ...
Tue, 10 Jun, 2025 at 4:53 PM
Where is the user forum, & how do I create a device sensor template?
I can't seem to find an official user forum. Does one not exist? If not, why? I love user forums and would love to discuss with fellow network admins/managers about their use of PRTG. Also I am trying to use PRTG to monitor cable mode...
Tue, 10 Jun, 2025 at 4:53 PM
The sensors I use to monitor my Microsoft 365 mailboxes show the Down status. What can I do?
I have been using either the IMAP, POP3, SMTP&IMAP Round Trip, or SMTP&POP3 Round Trip sensor to monitor my Microsoft 365 mailboxes. But since October 1, 2022, they show the Down status. What happened and what should I do? A...
Tue, 10 Jun, 2025 at 4:53 PM
Old version for download
Hello, We recently had a problem with our infrastructure and we were able to recover only the backup of the "Program Data" folder of our PRTG. However, we need the version of PRTG that we had before the problem, version 20.3.60....
Tue, 10 Jun, 2025 at 4:53 PM