kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How to connect to oracle using Service Name
I know that it´s possible to connect to oracle using SID information. But my database is only configured to use the Service Name. Is it possible to connect with only that ? Maybe passing the whole jdbc URL or something like this. Ar...
Tue, 10 Jun, 2025 at 12:01 PM
Do not run the application PRTG Windows GUI
PRTG service does not start 8 Core Server Service. Error code "Could not start webserver: Wrong DataTree version. Needed: 5 - found: ID: -1000 " Article Comments Hello, there seems to be a problem with the configurat...
Tue, 10 Jun, 2025 at 12:01 PM
Differing results between cluster nodes
I have a two node cluster setup. I'm seeing sensors with differing results for the same time frame. For example today I have an SMTP traffic sensor where it is showing as "OK" on one node and "Unusual Activity" on...
Tue, 10 Jun, 2025 at 12:01 PM
Loss of Cluster Data/Monitoring at same time each day
Hello, I'm seeing a loss of data and Cluster Probe health warnings every day at the exact same time. It starts about 2:03 AM and lasts about 3 minutes. During this time I see sensors with "unknown" status and Cluster Probe...
Tue, 10 Jun, 2025 at 12:01 PM
How does PRTG store data for log files, Toplists, and ToDos?
What has changed in the way PRTG stores this data, as of version 8.2? What's special on first start up? How is data converted? Article Comments This article applies to PRTG Network Monitor 8.2 or later Introducing a N...
Tue, 10 Jun, 2025 at 12:01 PM
Autodiscover Best Practice?
Hallo Ich habe versucht einen Autodiscover über einen gesamten IP-Range zu machen, und dabei das Windows Detail Template verwendet. Die Folge war, dass der Monitor-Server über 500 Requests hatte (bei ca. 250 Devices) und sich aufgehängt...
Tue, 10 Jun, 2025 at 12:01 PM
Channel behavior in EXE XML sensor
Will the EXE XML sensor add new channels after the first initialization of the sensor? Can a channel be removed once the sensor has been created? Also, thank you very much for this new sensor type, it's very useful! Article C...
Tue, 10 Jun, 2025 at 12:01 PM
Is there a sensor to monitor the load on an APC UPS?
I have the battery capacity and run time remaining showing but I'd alos like to monitor the load on the ups if possible. Article Comments Yes, you can monitor many APC UPS devices with PRTG: In PRTG's web interface, c...
Tue, 10 Jun, 2025 at 12:01 PM
How can I define custom scanning intervals (e.g., 1 - 5 seconds)?
I'm trying to monitor an extremely volatile network link that requires 1 - 2 second polling to accurately capture peaks. On this link a scanning interval of even 5 seconds results in too much smoothing of the curve and does not give an ...
Tue, 10 Jun, 2025 at 12:01 PM
How can I create a bandwidth sensor without unnecessary channels?
The bandwidth sensors are created with: Traffic In, Traffic Out, Traffic Total and Downtime. I want to create sensors with just Traffic In and nothing else. Even assuming Traffic Total is a derived value, it's VERY wasteful to collect T...
Tue, 10 Jun, 2025 at 12:01 PM
How to make visible in maps, a sensor's "message"?
I need to have the result message of an EXE Sensor, always visible in my map .. Not only the integer value (I don't care of it..). I need the message string on the right of ":" output (e.g.: the "OK" message). I'...
Tue, 10 Jun, 2025 at 12:01 PM
Since upgrading to commercial version of PRTG I am getting WMI overload errors
Hi Support, Today I upgraded to the commercial version of PRTG and installed the licence (although it is not yet activated. Are having to do that through email) and since the upgrade The remote probe is having a lot of WMI Overload errors o...
Tue, 10 Jun, 2025 at 12:01 PM
local web gui
the local web gui wont work on a new installation, yet remote web gui works, and so does the local windows gui? web server is set to 443 on all ips core server will accept remoteon all ips probe is a local probe Article Comments ...
Tue, 10 Jun, 2025 at 12:01 PM
Exchange 2010 CAS WMI problem
Hello, Has anyone had any success with connecting to an Exchange 2010 CAS server to query WMI? I keep getting the dreaded 800706BA error. PRTG staff has not been helpful, they blame Microsoft (typical). I am able to connect with other MS ...
Tue, 10 Jun, 2025 at 12:01 PM
My EXE Sensor doesn't fire a change trigger!
In my EXE Sensors, when Change trigger is enabled and when content changes, I'm used to see a system string like "(result changed..)" near new result, and I expect the notification configured.. In my new EXE sensor, the "...
Tue, 10 Jun, 2025 at 12:01 PM
Default autodiscover disk sensors behaviour?
I'm looking to change the default disk sensor for autodiscover from multi drive to several single drive sensors. I've created some reports through the API and the data I can retrieve is vastly improved on the single sensor. Does a...
Tue, 10 Jun, 2025 at 12:01 PM
Help with Factory Sensor.
Hi, I need a way to create Factory Sensor automatically. These Factory Sensors will be an aggregation of traffic sensors of a specific group. Is there a way to verify all traffic sensor on a group, verify which of then are up and then c...
Tue, 10 Jun, 2025 at 12:01 PM
What Data is Sent Across Probe-to-Core Connections?
Would you be able to give more detail on exactly what type of file is sent from the probe to the core server? One of our probes is on a very high security network and I cant get the firewall flows approved withought this kind of detailed in...
Tue, 10 Jun, 2025 at 12:01 PM
Multiple Channel Option Change
Hello, I monitor outgoing and incoming traffic at all my sensors. Now, I will add error and summary bandwidth monitoring to all sensors (approx. 300). I know I can change that on one sensor, but its a hard work to do it on every sensor....
Tue, 10 Jun, 2025 at 12:01 PM
Ist PRTG das richtige Programm für mich?
Grüße Sie, Ich habe einen Router, der keine Monitoring-Schnittstelle hat. Deshlab möchte ich einen transparenten Rechner mit 2 Netzwerkkarten zwischen Router und Netzwerk hängen. Ist dieses Szenario mit PRTG möglich? Und gibt es dazu weit...
Tue, 10 Jun, 2025 at 12:01 PM
How can I change Down (Partial) in Cluster single-failover mode to appear as Down only when both MAS
I only want Down alarms to appear if both MASTER and SLAVE (fail-over) NODES are offline/unreachable/down. Can this be done? Cheers, Chris. Article Comments Dear Chris, as for notifications, 'DOWN'-State Triggers...
Tue, 10 Jun, 2025 at 12:01 PM
Possibility of a quiet install mode for Remote Probe?
Is there any chance or way to setup a quiet install of the remote probe? Article Comments Hello, please see if the following article does help: https://www.paessler.com/knowledgebase/en/topic/1563-how-can-i-automatically-deplo...
Tue, 10 Jun, 2025 at 12:01 PM
WMI continuous alarms
Hi! I have 3 days that are giving me alarms and warnings: 1 .- Devices send incosistent counter data .... 2 .- WMI request timed out I have looked at the link https://www.paessler.com/knowledgebase/en/topic/1093-my-wmi-sensors-show-err...
Tue, 10 Jun, 2025 at 12:01 PM
Dynamic OID?
Is it possible to take a result from 1 sensor (an integer) to create a dynamic OID? Say the result from Sensor 1 = 1345 So, in a new sensor, (Sensor 2) to pull the appropriate data for the device, I would need an oid with a variable, pe...
Tue, 10 Jun, 2025 at 12:01 PM
system stop .. Core server will shut down now.
does the core service shutdown when it purges? I can't think of any other reason the core service would shutdown, then restart It disconnects the probe between Article Comments Hello Ron, where did you receive this messa...
Tue, 10 Jun, 2025 at 12:01 PM
Is there a way to set a tag to a channel ? or encoding a specific PRTG API for top10 on a channel an
I would like to create a map with TOP10 Interface in errors which is a channel of a bandwidthsensor tagged sensor. I see in this knowledge base how to do with filter_tags but it doesn't apply with ifinerror. Is there a way to set a tag ...
Tue, 10 Jun, 2025 at 12:01 PM
Monitor ESXi Storage HP Smart Array E200 Controller
Installed on the server is the HP CIM bundle (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=MTX-b98795300e7947d88f19ab56d6&lang=en&cc=us&idx=1&mode=4&) which allows to see the storage st...
Tue, 10 Jun, 2025 at 12:01 PM
Access is Denied (0x5)
I've just migrated my PRTG installation from one VPS (Virtual Private Server) hosting company to another server and across all the devices and sensors I now get alarms every 1 minute or so from one or more of the 77 sensors with "...
Tue, 10 Jun, 2025 at 12:01 PM
Can PRTG network monitor produce continously updating graphs?
The old version of PRTG had continuously updating live graphs. It looks like PRTG Network Monitor can only produce static graphs and then refresh them at an interval (limited to 5 seconds). A couple of points on this: - In many ways 5 sec...
Tue, 10 Jun, 2025 at 12:01 PM
Device icons and auto acknowledge not inherited after discovery
I have created a group. I attached a device template to the group. Device template has a firewall Icon, a ping with auto acknowledge = "Show Down (acknowledged) status on error". I added 15 IP addresses to the group. After disco...
Tue, 10 Jun, 2025 at 12:01 PM
Is there any mechanism in PRTG core server that can automatically write NT events to it's local OS e
Looking into have PRTG alarms trigger events in the core server's local windows event log. Article Comments Hello, the only option is to 'write' notifications into the 'Application' Event log of a Windows m...
Tue, 10 Jun, 2025 at 12:01 PM
Restoring?
My master computer died. I can get to the backup files but there is no procedure for restoring anywhere in this forum. Can you tell me how to restore this files? Another problem is that I was still using version 7.x and my new pc now ha...
Tue, 10 Jun, 2025 at 12:01 PM
how can I change a map color
How can I change default color of a map from white to black or something else ? Article Comments Hello, I'm afraid that might only be possible using a so colored background image. Best Regards. Feb, 2011 - Permalink
Tue, 10 Jun, 2025 at 12:00 PM
Need help monitoring msmq Symantec Enterprise Vault
I would like to monitor msmq on our Symantec Enterprise Vault server using PRTG I'm using the Google code project sensor "Messagecount" mentioned in https://www.paessler.com/knowledgebase/en/topic/4023-how-to-alarm-when-sensor...
Tue, 10 Jun, 2025 at 12:00 PM
Notifcations
When my device is set to inherit the location this variable does not show up in the notification and is left blank instead. If it is populated instead of inherited the location shows up in the notification. How can I get the inherited val...
Tue, 10 Jun, 2025 at 12:00 PM
After I updated PRTG, my Ping and Port sensors suddenly show shorter response times. What happened?
I upgraded to PRTG version 8.2.x. Afterwards, my Ping and Port sensors show significantly lower response times. What has happened? Article Comments This article applies to PRTG Network Monitor 8.2 or later Behavior of Ping and...
Tue, 10 Jun, 2025 at 12:00 PM
Customized map not showing any acknowledged alarm
Can I have a customized map, that shows all the DOWN sensors without the acknowledged ones? Article Comments Dear Lukas, you could simply use the "Data Table"-map object "Down Sensors". This should only sho...
Tue, 10 Jun, 2025 at 12:00 PM
I have congestion on the WAN interface on my cisco router
I have congestion on the WAN interface, I want to know which of your products software can tell me what percentage of bandwidth each application uses? Thanks, moti. Article Comments Hello, There is no simple answer to this q...
Tue, 10 Jun, 2025 at 12:00 PM
how to have sensor's data on same line in MapObjects?
I create new MapObject and I want to show sensor's name and sensor's message on the same line, but every sort of html format doesn't work.. It's always showed on two lines! here the code: <div class="map_object ma...
Tue, 10 Jun, 2025 at 12:00 PM
Different sensor problems since the last update
Hello, i have different sensor problems with terminalservers since the last update. We monitor our systems out of a virtual maschine (vSphere 4). Since the last update i get multible errors on WMI Sensors, most errors are on terminalser...
Tue, 10 Jun, 2025 at 12:00 PM
How to extend system messages, e.g. when pausing a probe?
Hello, in the probe overview there are columns named probe, status, message and so on. I'd like to add information to the message of the status according to a user interaction. E.g. when a user pauses an alarm, the message field curre...
Tue, 10 Jun, 2025 at 12:00 PM
Showing only 10 devices instead of 500
I just moved my PRTG from v7 on old pc to v8 on new Windows 7 PC. I did a fresh install as directed then copied over the V7 data to V8 directory. It appears to be working ok but it will only allow me to see 10 devices active. The other 4...
Tue, 10 Jun, 2025 at 12:00 PM
Not able to add a SNMP traffic probe
Hi, I'm trying to add a SNMP traffic probe on one of my switch using the auto-discovery and every time I got the -2003 error. If I try the SNMP tester everything is fine and I check twice that my switch had the same parameter as the ...
Tue, 10 Jun, 2025 at 12:00 PM
WMI Overload
After upgrading to .1898 I am getting periodic WMI overload's on my disk space sensors. It is happening to random servers. Anything I can do prevent this? Before upgrading I did not have this issue at all. Article Comments ...
Tue, 10 Jun, 2025 at 12:00 PM
I'm currently evaluating the PRTG Network Monitor program. I would like to know if there is a way t
I'm currently evaluating the PRTG Network Monitor program. I would like to know if there is a way to monitor interface errors on the cisco switches? Article Comments Hello, have you tried using the "Additional Channe...
Tue, 10 Jun, 2025 at 12:00 PM
PRTG 8 support for IE 9
Does PRTG 8 support IE 9 beta? If not, how soon could I expect an update that will add support? Article Comments Hello, IE9 will most likely be supported by PRTG 8 once IE9 is officially released. Any beta will probably not b...
Tue, 10 Jun, 2025 at 12:00 PM
Problem with WMI sensors "Connection not established"
Since this morning shortly before midnight, all of my WMI sensors fail with the error "Connection could not be established (8002802B: Element not found - Host: gheterm2, User: ghesrvacc, Password: **, Domain: ntlmdomain:soi.dir.solutia...
Tue, 10 Jun, 2025 at 12:00 PM
How can i export sensors from one PRTG installation to be imported to another installation ?
i moved an installation to another server, i need all the data from the old server to be ported to the new one. Article Comments please see https://www.paessler.com/knowledgebase/en/topic/413-how-can-i-move-my-prtg-installati...
Tue, 10 Jun, 2025 at 12:00 PM
roundtrip email setup
Hi, A newbiw question but after reading the help I am none the wiser... I am trying to setup a roundtrip email monitor and I am failing on setting up the SMTP account details to send the test email. I was expecting to see an SMTP serv...
Tue, 10 Jun, 2025 at 12:00 PM
Can PTF.XMLValue be improved?
It would increase the value of the sensor quite a bit in our environment, if it could a) allow for username and password in the URL (e.g. http://user:pass@www.paessler.com). At the moment it seems to ignore it and returns "Unauthori...
Tue, 10 Jun, 2025 at 12:00 PM
Traffic speed greater then bandwidth available
I am monitoring a T1 connected to a Cisco router using SNMP. Why is my traffic out speed sometimes greater then 1.54 mbits\s ? I know I am dropping packets on the line. Is PRTG projecting the usage if all the packets could actually flow ...
Tue, 10 Jun, 2025 at 12:00 PM
error message for notification
When system sent notification to list, get following error message: ' can not connect MX servers' What cause it ? how to solve it? Article Comments Hello, 'can not connect MX servers' means that the MX-Record...
Tue, 10 Jun, 2025 at 12:00 PM
How can i monitor cpu usage of a process ?
We use the latest Version of PRTG. The former admin have left the company and i am an absolute beginnert at PRTG. At one server we have an process called irisservice.exe which uses sometimes over 90 % of CPU. The irisservice.exe alwasy appe...
Tue, 10 Jun, 2025 at 12:00 PM
Custom parameters in custom sensors
Can I use a custom (user supplied) parameter with a custom sensor? For example, my sensor needs to know the instance name of the SQL database on the host. I want to pass it the instance name. Article Comments When using an EXE...
Tue, 10 Jun, 2025 at 12:00 PM
Report - Warnings/Errors
How do i get a report which only shows me the sensors that in state of warning (yellow) and/or error (red)? I want to generate a report every monday morning with these info and email it to all IT employees in my company. Article C...
Tue, 10 Jun, 2025 at 12:00 PM
PRTG and CISCO IP SLA
I have a simple IP SLA as follows: ip sla 100 icmp-echo 192.xxx.xxx.xxx timeout 100 frequency 1 IP SLA schedule 100 life forever start-time now, but I see that sensor "Scanning Interval" is at leaset 30. How can I understand how l...
Tue, 10 Jun, 2025 at 12:00 PM
How do I specify only seeing the sensors that are down in a report with the period of time it was do
I am trying to create a report that shows only devices that had sensors down during the previous day. I can create a report to show all sensors but wish to only report on sensor that were down during the previous 24 hours. Also detailing ...
Tue, 10 Jun, 2025 at 12:00 PM
Updating existing Traffic Sensors
I have a standard SNMP Traffic Sensor defined for a Cisco Port-Channel / Etherchannel. I have just upgraded this port-channel from a 2 member / 2 Gbps to a 3 member / 3Gbps port-channel. I can already tell that the sensors name did not up...
Tue, 10 Jun, 2025 at 12:00 PM
Can not pause sensor, Ajax Errors.
Whenever we try to pause a sensor it looks as if it is going to pause and then issues an error box to the left of the screen with the following error: AJAX Request Failed PE1001 /api/pauseobjectfor.htm ( 400 undefined) No matter what se...
Tue, 10 Jun, 2025 at 12:00 PM
Delegate management
With version 8 is it possible to delegate a particular user to manage a group of devices so that the user can pause, acknowledge the alerts etc? Looked through the KB for delegated management but could not find anything. Thanks. Art...
Tue, 10 Jun, 2025 at 12:00 PM
Why is the user group drop down for notifications less wide than the name?
If u have more than one user group it is impossible to tell which one u are sending to because the drop down is not wide enough. Article Comments The width of dropdown in HTML application is set differently by the various web br...
Tue, 10 Jun, 2025 at 12:00 PM
iPRTG app alert filter not working after PRTG 8.2 upgrade
Since upgrading our PRTG server to 8.2.1.1931, the iPhone app will no longer filter alarms. I normally set the filter to only display Down sensors on the Alarms screen. Now it is displaying both Down and Down Acknowledged sensors. If I c...
Tue, 10 Jun, 2025 at 12:00 PM
what are the changes from 8.2.1931 to 8.3
what are the changes from 8.2.1931 to 8.3 Article Comments Hello, please see https://www.paessler.com/prtg/prtg8history Best Regards. Feb, 2011 - Permalink
Tue, 10 Jun, 2025 at 12:00 PM
When I install a failover node does the probe need to point to the failover node or the master node
PRTG clustering and probes Article Comments Hello, the probe of a failover node always has to run as "Local Probe" for the failover node. Otherwise the failover node would not be able to monitor anything. Best Rega...
Tue, 10 Jun, 2025 at 12:00 PM
Ping interval
I am using the Ping Sensor and sending 20 pings per interval. I looked at the pings on the end device and there about 6 pings per second. Some devices see these rapid ICMP requests as a DoS attack and and drop some pings skewing my PRTG sta...
Tue, 10 Jun, 2025 at 12:00 PM
Probe with reporting after translated to Chinese
Hi there, We translated PRTG to Chinese language. Everything looks fine after loaded the Chinese.lng file. However, the reporting seems not working. We tried to manually run the report, there's no error prompt, but nothing is created ...
Tue, 10 Jun, 2025 at 12:00 PM
Modify Toplist Periods (Start-Stop times)
I have created a longer toplist monitor to see data for 24 hours intervals (1440 minutes). The issue I have is I would like to change the time period from 4:00:00 PM - 4:00:00 PM to something like 12:00:01 AM to 12:00:01 AM so that the dat...
Tue, 10 Jun, 2025 at 12:00 PM
How do I reverse the graph? I have to monitor some interfaces in the "inside" and some on the "outsi
I have to monitor some interfaces in the "inside" and some on the "outside" of the devices. Article Comments Hello, maybe you can use the sensor factory to do this: https://www.paessler.com/manuals/prtg8/se...
Tue, 10 Jun, 2025 at 12:00 PM
Is it possible to change the default settings of a new created probe?
Hey, I want to change the default settings when a new probe is up. For ex. The memory has 20% as default value. I want to change for ex the warning to 10% and have error at 5% Also the disks warning on 12% and 6%. This will solve ...
Tue, 10 Jun, 2025 at 12:00 PM
Wie kann ich den Warnwert beim Sensor WMI Arbeitsspeicher von 20% auf einen anderen Wert z.B. 10 % ä
Wie kann ich den Warnwert beim Sensor WMI Arbeitsspeicher von 20% auf einen anderen Wert z.B. 10 % ändern Article Comments Hallo, bei existierenden Sensoren können die Warnungs- und Fehlergrenzwerte in den Kanaleinstellungen d...
Tue, 10 Jun, 2025 at 12:00 PM
Windows Server 2008 R2 SP1 Broke Sensors
Hello, Installed Windows 2008 R2 SP1 yesterday mostly due to the hyper-V memory allocation improvements. It broke 3 sensors related to Hyper-V monitoring which were in use before the SP1 install. Here is what I am seeing: ------------...
Tue, 10 Jun, 2025 at 11:59 AM
IPv6 support
In your knowledgebase you have a topic "Does PRTG support IP v6". The answer there was "there is no ETA yet". However this answer was from 2010 and were now 8 month further in time and i have to ask the question again. W...
Tue, 10 Jun, 2025 at 11:59 AM
PRTG Multi Disk Sensor & Limits Per Channel
Hello, We've recently rolled out PRTG monitoring of all of our servers and it's working wonderfully. I do have one question in relation to WMI Disk Free (Multi) sensors & limits. I have some servers which have consistently ful...
Tue, 10 Jun, 2025 at 11:59 AM
Moving PRTG
When I need to move a copy of PRTG to another server (if the current one proved to be too small or was breaking down) is there a procedure to move all the devices and sensors and settings over to the new box? where are the settings stored?...
Tue, 10 Jun, 2025 at 11:59 AM
Do you plan new virtualization platforms support ?
You already take some interesting ones into account. Unhappily, i use none of them but KVM and OpenVZ. Is there some thinking around ? Article Comments The vast majority of our users apply VMware servers in their network. PRTG ...
Tue, 10 Jun, 2025 at 11:59 AM
Syslog receiver
In setting up the syslog receiver, is there a way to change the Received syslogs messages channel to not track the cumulative number of messages, but show only the number of messages in that interval? Article Comments I'm af...
Tue, 10 Jun, 2025 at 11:59 AM
SYSLOG for alerting with PRTG
Hi Guys, We're running PRTG 8.1 to monitor our server and network devices. I understand that PRTG also supports alertin via syslog. I'd like to setup our PRTG core server as a syslog server and have it spit out alerts via email. ...
Tue, 10 Jun, 2025 at 11:59 AM
Perl pipe in custom XML sensor always fails in PRTG.
I have a custom XML exe/script sensor set up, the .exe is perl.exe and I pass the script name as the parameter. If I run the script from the cmd prompt, it works great, but as soon as I run it from within PRTG as a custom sensor, it simpl...
Tue, 10 Jun, 2025 at 11:59 AM
Hi, I'm evaluating PRTG, and I'm getting implausible values for interface speeds..
I'm evaluating PRTG, and I'm getting implausible values for interface speeds on our Nortel based network core devices (8600). Can you advise how to diagnose this ? Thanks. Article Comments What sensor type(s) are you ...
Tue, 10 Jun, 2025 at 11:59 AM
Vmware Vsphere 4.0 adding host issue
I must be doing something wrong here! I am in the process of trailling prtg and all is fine with all devices except my vmware environment. When I try to add the hosts and add a sensor (CPU for example) it always refuses the vmware credent...
Tue, 10 Jun, 2025 at 11:59 AM
How do I use SNMP Helper with PRTG 8?
I am using PRTG 7 and I am still using snmp helper on some system. When adding an new snmp helper sensor I used to be able to select snmp informant and then my snmp version from the drop down list. I was testing PRTG 8 and noticed that snmp...
Tue, 10 Jun, 2025 at 11:59 AM
How can I see down interfaces in initial scan
I have a Cisco 3750 48port switch with about half of the ports used. When doing a scan I see the active ports come up, but I would also like to see the ports that do no have any link on them just in case someone does try to plug into them....
Tue, 10 Jun, 2025 at 11:59 AM
Where to find the created reports?
I created many reports in prtg, but I do not want to export them one by one click. Where i can find them then I could export them directly. Article Comments Once you created reports in PRTG, you can run them and create PDF files...
Tue, 10 Jun, 2025 at 11:59 AM
Does PRTG continue to log and display sensor data if the configured timeout has been exceeded?
For example, if I wanted an http sensor to change to down state (Red) if the request takes longer than 1 second, I would set the timeout to 1 second. My question is that whether the response times exceeding 1 second would be logged and vie...
Tue, 10 Jun, 2025 at 11:59 AM
Monitoring dell server and backup Jobs
Hi, I'am trying to monitor my dell servers, i add native snmp dell sensor (comes with PRTG), but no error are detected since i unplugged one of the redundant PS. On the prgt console everything seems alright, all green. I tried to put al...
Tue, 10 Jun, 2025 at 11:59 AM
How can i run Historic Data Reports as scheduled job?
How can i run Historic Data Reports with csv format as scheduled job as PDF report? Article Comments Hello, I'm afraid that is not possible from within PRTG. Best Regards. Feb, 2011 - Permalink
Tue, 10 Jun, 2025 at 11:59 AM
Giving access to other user for a single interface
I had given the access rights for the user but if I want a access only for a specific interface; then what are the changes to me made. Article Comments Hello, in PRTG 8 the steps would be: Create a new user group. Create ...
Tue, 10 Jun, 2025 at 11:59 AM
Custom DNS sensor
I need a custom DNS sensor for two reasons, per below. I can't seem to make the built-in typical DNS sensor work for me... 1) Track if my domain becomes blacklisted in a RBL... Query a certain DNS server if example.com reports 127.0.0...
Tue, 10 Jun, 2025 at 11:59 AM
Gaps in charts?
On a fairly regular basis, some of the charts PRTG renders have blank vertical gaps in them, even though there are no missed data collections, is this a known issue? Eg, if I'm looking at a chart in one view (eg live data), or in a m...
Tue, 10 Jun, 2025 at 11:59 AM
trap and syslog receiver sensors
Llike Netflow sensor, are you planning to improve trap receiver and syslog receiver? Will they be on single devices instead of to be on the probe? Will the granularity be improved? Article Comments Hello, I'm afraid in the...
Tue, 10 Jun, 2025 at 11:59 AM
Checking and Filtering Windows Eventlogs with PRTGs inbuilt Eventlog sensors
Hi, I'm trying to create an Eventlog sensor to check for event id 528 (logon). I also want to use "Filter by message" to filter for "Logon type 10", as in the following example: Successful Logon: User Name: xxx D...
Tue, 10 Jun, 2025 at 11:59 AM
csvexport produces html file
Hi, I'm running PRTG V7 and trying to produce some csv ouput from the sensors. I have downloaded csvexport version 8.0.1. It runs and connects but I can only get it to produce an html document that is basically a menu listing all se...
Tue, 10 Jun, 2025 at 11:59 AM
Remote probe service restarting frequently?
I have a remote probe running on an Amazon EC2 Windows 2008 R2 Std x32 instance. There is nothing else on the server. The remote probe starts and then shuts down 15 seconds later, over and over endlessly. On PRTG, the remote probe connec...
Tue, 10 Jun, 2025 at 11:59 AM
Auto Discovery missing items
Hi, I have just upgraded to version 8.2.1.1931 and have added a brand new Windows 2008 server Device. To this new Device I have added sensors for WMI Uptime, WMI CPU Load, WMI Memory and WMI Free Disk Space (Single Disk) for the C: driv...
Tue, 10 Jun, 2025 at 11:59 AM
Editing SMTP settings, save button is missing!
When I am in System Administration > Notification Delivery...I am trying to setup SMTP. I change it to "Use SMTP Relay Server" and edit the settings but Save and Cancel do not appear! Thoughts? Article Comments Th...
Tue, 10 Jun, 2025 at 11:59 AM
Syslog too many messages error
I am receiving in my PRTG Syslog receiver the bellow message Too many syslog messages recieved (168) during this interval. Messages were dropped why is that ? Article Comments Please see How can I use PRTG’s syslog sensor...
Tue, 10 Jun, 2025 at 11:59 AM
PRTG Error does not support 2008R2 Enterpirse
Trying to monitor a hyper-v server we get the error: "Microsoft Windows Server 2008 R2 Enterprise " does not support PercentTotalRunTime (Field), PercentGuestRunTime (Field), PercentHypervisorRunTime (Field), DepositedPages (Fie...
Tue, 10 Jun, 2025 at 11:59 AM
place holder "password" to use in my custom sensors
There is any placeholder like "%password" that contains the ssh device's password and that can be used in parameters of my custom exe sensors? I need to run a special remote command by ssh in my vbscript and I've to insert...
Tue, 10 Jun, 2025 at 11:59 AM
Why is a number appended when a template is used?
When using a template to create a new device, why do all the sensors added get a number appended to them (eg "PING 53") instead of just "PING"? It's not a requirement to have unique names for each sensor so it's...
Tue, 10 Jun, 2025 at 11:59 AM
Multiple Netflow v9 Sensors
I have several switches and I added a netflow v9 sensor to each. However when I view the data for the sensor they all return information for the first netflow v9 sensor I created on switch 1. Is there a special way to add a netflow sensor s...
Tue, 10 Jun, 2025 at 11:59 AM