kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Can I monitor AWS Costs with PRTG
I want to monitor how much my Consolidated Billing AWS infrastructure costs with PRTG. How can I do this? Article Comments Important notice: As of PRTG 20.1.56, you can use the native AWS Cost sensor to monitor the costs of an...
Tue, 10 Jun, 2025 at 3:47 PM
Sporadische SNMP Aussetzer
Hallo, bei der Überwachung unserer AS400 Partionen per SNMP treten vereinzelnd Aussetzer auf. In diesen Fällen gibt für die Systemlaufzeit und Disk Free folgenden Rückgabewert: Generic Error (SNMP-Fehler # 5). Das Problem betrifft nicht...
Tue, 10 Jun, 2025 at 3:47 PM
VMware / vCenter monitoring: auto discovery
Hello. I use PRTG to monitor my vmware cluster. Every day the auto discovery feature (using the vmware esxi / vcenter template) runs against the cluster searching for new VMs and so on -> everything works fine. Every time the discove...
Tue, 10 Jun, 2025 at 3:47 PM
Query event in Microsoft-Windows-Diagnostics-Performance
I need to capture the results of Microsoft-Windows-Diagnostics-Performance Event 100. I want the last occurrence of the event. This will give us the boot time for the system. Is this possible with WMI? Or how would it be implemented as a...
Tue, 10 Jun, 2025 at 3:47 PM
How can I activate an external device
As a notification I want to activate an external device like a buzzer or a light switch. How can I do that? Article Comments Introducing the support of 2 more Cleware devices: Relais The Relais allows you to control up to ...
Tue, 10 Jun, 2025 at 3:47 PM
Switching from online to offline License
is it possible to switch from an online License? We have activated our product using an online license and the system has internet access at the moment. We want to cut the system from the internet. Is it possible to switch the license to ...
Tue, 10 Jun, 2025 at 3:47 PM
Configuration of sensor colours
Their needs to be a configuration option to change the colour of sensors. At the moment, those of us who are red-green colourblind like myself find it difficult to differentiate between the orange and green. The ability to tweak those colou...
Tue, 10 Jun, 2025 at 3:47 PM
Socket Error # 10061 Connection refused - SMS Versand
Hallo. Ich bekomme bekam folgende meldung : Ticket #343: Fehler beim Senden von SMS Erneut geöffnet von PRTG System Administrator Aktuelle Anmerkungen: Fehler beim Versenden von "SMS": Nummer=+XXXXXX, Nachricht=Failed to est...
Tue, 10 Jun, 2025 at 3:47 PM
Using the API getting CORS errors
Hello, I'm trying to use the API but since it is on a different domain than the webapp that is making the javascript Ajax calls I run into CORS (Cross Origin Resource Sharing) errors. So I wanted to set the http response header Access-...
Tue, 10 Jun, 2025 at 3:46 PM
Monitor Aruba (HP Procurve) Temperature
Hi, I would monitor temperature on a Aruba (HP Procurve) switch. I found the correct OIDS, but there is a problem: SnmpWalk.exe -r:192.168.1.1 -c:"public" -os:1.3.6.1.4.1.11.2.14.11.1.2.8.1.1.3 SnmpWalk v1.01 - Copyright (C) 2...
Tue, 10 Jun, 2025 at 3:46 PM
How can I restart a core server on cluster failover node?
It is possible to restart a core server on cluster master node in 'Administrative Tools'. But it is not possible for cluster failover node. 'Restart PRTG Core Server Service' button is valid for only master node. How ca...
Tue, 10 Jun, 2025 at 3:46 PM
Set notifications for multiple sensors at once
It would be great if the notifications for multiple selected sensors could be set at once (similar to edit the sensor settings for multiple selected sensors). Article Comments Dear Babylon6, the multi-edit option for the setti...
Tue, 10 Jun, 2025 at 3:46 PM
Powershell - File Acces on other domain is "access denied"
Hello, I am currently trying to monitor a file via a powershell script in other domain. It's a forrest where all domains are trusted. The Probe is located in domain A which can execute the script and can fetch the file on servers ...
Tue, 10 Jun, 2025 at 3:46 PM
Is it possible to have different notification triggers for off hours?
Let's say I have a switch and I have attached a ping sensor to it that is sending pings say every 10 seconds. During the day while people are in the office, it is configured to go into error state right away once it doesn't receive...
Tue, 10 Jun, 2025 at 3:46 PM
Geo Map (Globe) change color
Hi there, We are using PRTG version 20.1.55.1775. I would like to add the Geo Map Globe to a PRTG map. It comes with a 'dark theme' I would like to have it light and have the background color white instead of black. Is there a way...
Tue, 10 Jun, 2025 at 3:46 PM
SSH Script - Raspberry Pi CPU Temp Monitor
I've written the following script to monitor the temperature of my Raspberry PI CPU: tempc=$(vcgencmd measure_temp | egrep -o '[0-9]*\.[0-9]*') tempf=$(echo "scale=2; 1.8 *$tempc + 32" | bc) printf 0:"$tempf&quo...
Tue, 10 Jun, 2025 at 3:46 PM
server movement from cluster with a new IP
Hi Team, We have 2 datacenters in our environment. We have 1 server per Datacenter which are part of the 2 node cluster in PRTG. we are moving servers from one DC to another and will be changing the IP. We would need assistance from your...
Tue, 10 Jun, 2025 at 3:46 PM
PRTG can do specific TCP port auto-disvocry ?
PRTG can do specific TCP port auto disvocry ? I would like to monitoring Tomcat using PRTG -Monitor TCP Port 8009 (Ignore Response I was TCP 8009 Port using a device that monitors and made ??a template. (Create Device => Add Sensor P...
Tue, 10 Jun, 2025 at 3:46 PM
PerfCounter Custom bandwidth unit
Hi all, I'd like to monitor Citrix ICA Session bandwidth and I'm able to get it with PerfCounter Custom. Citrix provides the information as bps, which unit do I need to set in PerfCounter Custom after :: in order to get the value sc...
Tue, 10 Jun, 2025 at 3:46 PM
how to send SMS in PRTG notifications?
Hi I am configuring the sending of SMS in the PRTG but the provider that I have that is CLARO sent me some data that I do not know where to place, what information should I ask the provider. they tell me about MEC through WS, integratio...
Tue, 10 Jun, 2025 at 3:46 PM
OID aus Werte-Lookup auslesen
Hallo zusammen Ich möchte eine eigene SNMP-Bibliothek erstellen. Dies sollte ja ohne Probleme über den MIB-Importer möglich sein. Dafür bräuchte ich aber noch die dementsprechenden OIDs, um die Daten unserer Xerox Drucker auszulesen. Fü...
Tue, 10 Jun, 2025 at 3:46 PM
How can i remove the white background from tables in maps?
I would like to create a map but without the white background in the tables or graphs... Is it possible to make the background transparent or remove it? Article Comments Hi there, I'm afraid that the graphs are pre-rendere...
Tue, 10 Jun, 2025 at 3:46 PM
monitor scheduled task
I use a script to monitor windows scheduling tasks, on several clients, but on one not working, follow the sensors log The sensor always returns with the following message " Task '\ Carga_Profarma_Finnet' not found on host 17...
Tue, 10 Jun, 2025 at 3:46 PM
SNMP. Octetstring. How to write the received data to a value?
I use the SNMP sensor. I read data from this OID 1.3.6.1.2.1.43.5.1.1.17.1 (result = VCF8Y68025) It is necessary that the received data be written to the value, but since it is an Octetstring, the sensor displays a message with the received...
Tue, 10 Jun, 2025 at 3:46 PM
PRTG Sensor script shell
Hello, Is it possible to create a sensor in Unix, thanks to a script ? Thanks. Article Comments Hi there, PRTG offer several default sensors for Linux devices and it's also possible to create custom ones. A full lis...
Tue, 10 Jun, 2025 at 3:46 PM
Issue with false alarm - Windows Updates - issues with multiple servers
Dear all, We have the prtg on large screens here in the office and we are just showing the alarm section, We all see the following alarm : 1 # (Updates (Unclassified) Missing) is above the warning limit of 0.20 # in Updates (Unclas...
Tue, 10 Jun, 2025 at 3:46 PM
Sensors problems after update 16.1.21.1692
Hello, We have same problems with multiples sensors after update in 16.1.21.1692 version: - 80041017: The query was not syntactically valid. - WMI: 80041017: The query was not syntactically valid.- Remarque : la version du système d&#...
Tue, 10 Jun, 2025 at 3:46 PM
(SNMP error # -2011)
Hello, Does anyone know this error? I cant find any information. I have 2 swtiches with the same configuration regarding snmp. Only one works with PRTG Netwok Monitor program. The one who doesnt, i already tested with Paessler SNMP ...
Tue, 10 Jun, 2025 at 3:46 PM
Improve Sensors by Performance Impact overview
At the moment it could be both unuseful and misleading if your high-impacting sensors are actually paused. What do i need to know that 10,000 paused sensors have a strong impact on system performance? This overview should just list ac...
Tue, 10 Jun, 2025 at 3:46 PM
JSON template for UPS (CyberPower PowerPanel app) REST
Hello guys, please help me create a .template file for PRTG Rest custom sensor. I want to monitor my UPS connected via USB to remote server. UPS (connected via USB) is managed by PowerPanel web app that offers interface to access JSON res...
Tue, 10 Jun, 2025 at 3:46 PM
dependency sensors disappeared
Hello, there. I'm new to here. When a device's master sensor(PING) is down during a day, related child sensors are all disappeared. I naviagted PRTG's menus, but cannot find any configuration about this. Is it possible turn off ...
Tue, 10 Jun, 2025 at 3:46 PM
Which channel represents 'average response time' on the disk I/O sensor?
Hi, I have a question about WINDOWS PHYSICAL DISK I/O SENSOR. When I look into the disk performance tab in Windows Task Manager, there is an value called Average Response Time. I want to check the value on a Disk I/O sensor. A Disk I...
Tue, 10 Jun, 2025 at 3:46 PM
Error: "the certificate does not work with a real SLL connection"
I am trying to install a new certificate but a getting this error in the Certificate Importer tool. The certificate is a real one, and are used on other servers; webserver, database server etc. See screenshot here: https://ibb.co/cwrfZ5...
Tue, 10 Jun, 2025 at 3:46 PM
Adding new Perfmon Sensors in bulk using PRTG-API or other methods
This is probably more for Lord Milko, however if there are alternative methods to implementing this I'm happy to use them instead. I'm looking to add around 170 perfmon counters per device and 10 devices in total, these would need t...
Tue, 10 Jun, 2025 at 3:46 PM
Using built-in Mailservice with a domain e-mail-address
Hello, first I'll describe my setup: In my company we have several virtual Machines, for example one only for DNS, another one as Exchange-Server,.. I have PRTG installed on another VM that has nothing to do with the DNS or Mail-Servi...
Tue, 10 Jun, 2025 at 3:46 PM
How to add range of interfaces from Cisco Nexus 6k, I have a range of 1100 of interfaces spreaded
I have a range of 1100 of ports spreaded through one building, I want to add ports floor by floor with SNMP traffic, I can't select them by mouse obviously, my browser windows even fizzes.. how can I put number or a pattern or come up w...
Tue, 10 Jun, 2025 at 3:46 PM
How can I configure a setting of HTTP charset ?
I'm using a notification template with HTTP Action. And I have a problem with the HTTP Action. The HTTP message sent from the PRTG is shown broken on the HTTP Listener. I think it is due to the HTTP charset. What is the default cod...
Tue, 10 Jun, 2025 at 3:46 PM
Old Userdata
Dear all starting position One of our employees had untraceable problems with his Domain-account, which led to his domain account being blocked in minutes tackt. The only solution was to create a new domain user, and disable the old one...
Tue, 10 Jun, 2025 at 3:46 PM
is it possible to monitor mail organization service on prtg?
hi, i have a mail-server which want to monitor some process of it like number of send and receive mails , the domain that sends the mail and ... ; i should point that my service is on ice warp. is it possible to monitor these features on p...
Tue, 10 Jun, 2025 at 3:46 PM
Option to use server timezone on account timezone
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story We move the PRTG server in different timezones, we generally c...
Tue, 10 Jun, 2025 at 3:46 PM
Support Bundles
I'm working with tech support on an issue and sent over what I thought were the correct log files. They're telling me what I sent was actually the log from the core server. What I need to do is create and send over a support bundle ...
Tue, 10 Jun, 2025 at 3:46 PM
SNMP not working
I am trying to monitor our UPS with PRTG but I get an 2003 error. I have tested with SNMP tester and get the same issue. But, if I try with another SMNP requester ( Ireasoning Mib Browser), it works fine. I am in snmp v1. I have no idea...
Tue, 10 Jun, 2025 at 3:46 PM
How do I restore previous historical data?
Hello Support, we did a server upgrade to windows 2016 from 2012 R2 and have installed prtg version V20.1.56.1547. We have recoved the config or the PRTG Configuration.dat file which is good but the historical data is gone. Can this be reco...
Tue, 10 Jun, 2025 at 3:46 PM
Multiple PRTG installation merges.
Hi, We have multiple stand alone instances of PRTG servers running that we would like to merge into one. Moving all sensors and devices to a single instance. I know this question has been asked multiple times over the years, but I'd l...
Tue, 10 Jun, 2025 at 3:46 PM
single-click acknowledge an alarm in the MAP
I have build some Maps.. but now our Monitoring team needs to acknowledge alarms without to go to the device tree or clicking everywhere.. now, what I need is an button that acknowledged an alarm with 1 click in the map.. Articl...
Tue, 10 Jun, 2025 at 3:46 PM
Only ping
I want an single account have an map that only sees de pings of all devices, not all the other sensors.. then in I want to have an MAP that monitors only the pings.. (for now) for the record we have a big tree.. and lots of sensors.. th...
Tue, 10 Jun, 2025 at 3:46 PM
Memory values are wrong
Hello I'm using the SNMP Memory sensor to monitor the free memory on CentOS 7 servers. The results are totally wrong. The command "free -h" displays this: total used free shared buff/cac...
Tue, 10 Jun, 2025 at 3:46 PM
Reports Warning and Error - monthly
Hy Is it possible to create a reports to show which disk is in warning or in error ? currently the reporttemplates do not match with our attemps Thanks Article Comments Hello aguerin, Please have a look at this thread. ...
Tue, 10 Jun, 2025 at 3:45 PM
Ich möchte ein Postfach überwachen und eine Meldung bekommen.
Hallo, ich habe folgende Anforderung: Der Mitarbeiter möchte ein Mailpostfach überwacht haben und eine Meldung bekommen, wenn in dem Postfach mehr als 20 Mails liegen. Wie kann ich das mit den Sensoren einrichten. Habe einiges Probiert ab...
Tue, 10 Jun, 2025 at 3:45 PM
Hyper-V host Sensor error
Hello PRTG, The sensor "Host Hyper-V" return the following error : Class(es) not found : "Win32_PerfRawData_HvStats_HyperVHypervisorRootPartition" (code : PE235) Servers : Windows server 2016 Standard with Hyper-V Ro...
Tue, 10 Jun, 2025 at 3:45 PM
How to combine 2 OIDs to 1 number
Hello. I want to monitor cartridge status in my old printer (SNMP v1 only). I found OIDs and I need to do something like this: (oid("1.3.6.1.2.1.43.11.1.1.9.1.1")/oid("1.3.6.1.2.1.43.11.1.1.8.1.1"))*100 Result should...
Tue, 10 Jun, 2025 at 3:45 PM
PowerShell EXE/Script ReturnValue ( Altaro Backup Monitoring
# Altaro Backup Monitoring #------------------- # ------------------ param( [string]$ComputerName ) $ret = Invoke-Command -ComputerName $ComputerName -ScriptBlock { $Yesterday = ((Get-Date) - (New-TimeSpan -Day 1)) [int]$retvalue =...
Tue, 10 Jun, 2025 at 3:45 PM
ssl certificate sensor and firewall
Hello, We are trying to deploy a SSL certificate sensor and could not find any guide abut the necessary URL/Ports that needs to be open. Please advise. Thanks, Yaron Article Comments Hi there, You need to make sure that the po...
Tue, 10 Jun, 2025 at 3:45 PM
Trigger von Bibliotheken bevorzugen
Hallo zusammen Bei uns haben alle Sensoren den gleichen Trigger für Benachrichtigungen, ausser Sensoren von gewissen Laufwerken und Services. Sofern habe ich die Trigger Benachrichtigung auf das Root-Verzeichnis gesetzt. Für unsere "...
Tue, 10 Jun, 2025 at 3:45 PM
Reference sensor ID created by template as dependency in template
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As an experienced PRTG user, I want to be able to automatically...
Tue, 10 Jun, 2025 at 3:45 PM
Sobre os loockups
Fizemos a atualização do PRTG recentemente, e fizemos um cakup da pasta loockup, sabe onde aplico esse backup para levar as informações para a nova atualização? translation: We did the PRTG update recently, and we did a backup of the look...
Tue, 10 Jun, 2025 at 3:45 PM
Adding packet sniffer sensor, says "No Network Adapters available".
I'm trying to add the packet sniffer sensor, but it it says "No Network Adapters available". Article Comments Hello, Please check whether NPCAP is installed at the server where the corresponding Probe is runnin...
Tue, 10 Jun, 2025 at 3:45 PM
Improve vendors_Juniper.png Icon
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to see the icon "vendors_Juniper.p...
Tue, 10 Jun, 2025 at 3:45 PM
How to config Cachet status page with PRTG
Dear Sir, I already setup Cachet server , but how to integrate with PRTG ? Is calling API ? Thanks http://statuspage.xxxxx.com/api/v1/apikey=xxxxxxxxxx Article Comments Hi there, If you want to monitor results of an API c...
Tue, 10 Jun, 2025 at 3:45 PM
Cluster IP Adresse
Hallo zusammen Gibt es bei PRTG eine Möglichkeit, dass ich das Webinterface über eine Cluster IP Adresse ansteuern kann? Auf dem sollte ich dann auch sehen, wenn der Master ausgefallen ist. Ansonsten müsste ich ja immer über eine Node IP ...
Tue, 10 Jun, 2025 at 3:45 PM
Improve SNMP Windows-Service by Displaying Service State
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story and Details of User Story As a PRTG User, I want to add window...
Tue, 10 Jun, 2025 at 3:45 PM
Verification on QoS Round trip sensor
I'm trying to get a QoS Round trip sensor working with a remote probe or a QoS reflector. I'd like to get figured out so I can use either a windows box at another site or config and ship a pi. First: I'm a little confused on ...
Tue, 10 Jun, 2025 at 3:45 PM
Can I use PRTG for Android and PRTG for iOS with MDM solutions?
I would like to distribute the PRTG apps in our enterprise environment with an MAM/MDM solution like XenMobile. Where can I get the IPA file of PRTG for iOS and the APK file of PRTG for Android to enroll the apps to appropriate users? ...
Tue, 10 Jun, 2025 at 3:45 PM
Locked out of map
Hi, I tried to implement the custom map part from KB (https://helpdesk.paessler.com/en/support/solutions/articles/39883-libraries-in-maps) . Now I am locked out of the map and I have no chance to remove this custom HTML item. Any idea ...
Tue, 10 Jun, 2025 at 3:45 PM
sensors for Barracuda NextGen Firewall
Please take in consideration to implement some sensors for Barracuda network products. Article Comments Hi there, Most of our customers imported the MIB file provided by the vendor to monitor different values here. We have a g...
Tue, 10 Jun, 2025 at 3:45 PM
VMware Host Performance (SOAP) - Wrong values returned by some channels
Hi, we are trying to monitor disk performance on our VMware ESXi 6.7 hosts. We configured the connection to our vCenter appliance and added some "VMware Host Performance (SOAP)" sensors. For all of these sensors, the following...
Tue, 10 Jun, 2025 at 3:45 PM
UPS kWh
Hello Paessler Can you help me? We are thinking about getting us a new main UPS to save money, but we want to make a static about how much power the main UPS we have now are using, so we can see the cost of having it. Is there a way i c...
Tue, 10 Jun, 2025 at 3:45 PM
Setup for MFA authentication through a 2016 WAP server
Recently I have been tasked with setting up MFA for various infrastructure servers with high-level or very broad access. I was able to do this with the PRTG server website by rehosting it on an internal 2016 WAP server and authenticating through...
Tue, 10 Jun, 2025 at 3:45 PM
Using Custom Map Object with Library on a Donut Object
Hi, I have read several topics about making custom map objects to view data in a different way: https://helpdesk.paessler.com/en/support/solutions/articles/61263-where-can-i-find-custom-map-objects-and-other-map-customizations Currently...
Tue, 10 Jun, 2025 at 3:45 PM
No such objet (error snmp #222)
I'm currently trying to install a probe on a Linux virutal machine to control the HDD (Storage) The probe is installed but i have an error message : No such objet, snmp error #222 SNMP and SNMPD are installed on my Linux server. The m...
Tue, 10 Jun, 2025 at 3:45 PM
Understanding Active Directory an authentication in the PRTG Tree
I am trying to understand the active directory and authorization best practice. Normally, I would take our AD group that contains everyone, lets call it "Company", and give them Read only access to the Root as the default so that...
Tue, 10 Jun, 2025 at 3:45 PM
Total user count RDS Windows 2016
Hi How do I do if I want to run a PowerShell command on remote server and display the count result in a graph, the command I want to run is this and just display the count as the result. "$(Get-RDUserSession -connectionbroker "FQD...
Tue, 10 Jun, 2025 at 3:45 PM
Receiving multiple email alerts for same issue
Hi Support, I have a user, who is a member of two groups. One group is called "Global Read Only" and the other is called "Servers Admin". Now the servers are set to notify both groups on any issues. Our users who ...
Tue, 10 Jun, 2025 at 3:45 PM
Hide downtime channel on maps
Hi, We're running PRTG Network Monitor 19.4.54.1506 x64. We have maps built to display SNMP Traffic Sensors On all of the SNMP Traffic Sensors we have set the downtime channel to "Hide from Graphs" and "Hide from Ta...
Tue, 10 Jun, 2025 at 3:45 PM
PRTG create report cause High CPU usage
I would like to ask about the schedule of building the report, which will cause High CPU status, whether there are related configurations that can be adjusted or this is a BUG issue, because our monitoring chart will be broken. We produce t...
Tue, 10 Jun, 2025 at 3:45 PM
Add Basic Auth support for the HTTP API
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to have Basic Auth support for the HTTP A...
Tue, 10 Jun, 2025 at 3:45 PM
Problems with Sniffers
Network adapters are "No network adapters available" When I pause the sensor, then resume I get a "wpcap.dll is not available" Looks quite close to ticket 86891 Article Comments Hello, It seems like Npca...
Tue, 10 Jun, 2025 at 3:45 PM
F5 pool names do not appear
Every time I add the F5 pools in PRTG, it is not putting the name, I am using the original manufacturer's mib and putting the names by hand is a bit troublesome. Article Comments
Tue, 10 Jun, 2025 at 3:45 PM
Can PRTG be interfaced to OSIsoft PI System?
The PI System is a suite of software products that are used for data collection, historizing, finding, analyzing, delivering, and visualizing. We're planning to interface PRTG to the PI System so it can send notification through email w...
Tue, 10 Jun, 2025 at 3:45 PM
How to use API PRTG PowerShell
Hi Team, I start in PRTG API and I want to use the power shell to add equipment I tried to test clone equipment but I can't. I manage to connect to the server and retrieve information and even create a new sensor in a device already...
Tue, 10 Jun, 2025 at 3:45 PM
Why my PRTG do not have a `NetFlow` option?
My PRTG Network Monitor do not have a [NetFlow option](https://i.stack.imgur.com/8XFZ4.jpg). The [normal in tutorial](https://i.stack.imgur.com/mXciW.jpg). Article Comments Hi there, These options only occurs if you have al...
Tue, 10 Jun, 2025 at 3:45 PM
Sensor is not working after creating it
please help me how? I have received this following message after creating a new free disk sensor. it is not working. This sensor has not received any data since startup. Please check "WMI Delay" channel of core/probe health senso...
Tue, 10 Jun, 2025 at 3:45 PM
[OPEN] Allow addition of tag when using multi-edit
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to be able to add tags to multiple devi...
Tue, 10 Jun, 2025 at 3:45 PM
Advanced Custom XML sensor
Hello All, With the sensor above a powershell script is querying several remote windows services. It successfully return value but and values are showed in the channel. My problems is how can I set the channel in error state? actually are ...
Tue, 10 Jun, 2025 at 3:45 PM
Working with averages is graphs
Hi there, We use an advanced http push sensor to send dat about our service to prtg. We want to send a statistic (channel) for the average time it takes to process a request. we send statistical data every minute. So every minute we sen...
Tue, 10 Jun, 2025 at 3:45 PM
PRTG HTTP probe and Kerberos
Hello, We've got a couple of pages we want to monitor on an IIS but the problem is that they use Internet Explorer integrated login with Kerberos. Is there some way of monitoring these, I've tried with Basic and NTLM autentication...
Tue, 10 Jun, 2025 at 3:45 PM
Export Logs
I'm looking to please have the feature added where no matter what devices you are on you can export the logs to a friendly format like PDF or HTML, so it can be send to others to view. Article Comments What logs are you refe...
Tue, 10 Jun, 2025 at 3:44 PM
Monitoring IPSEC tunnels on Sophos XG (or ISP's uplinks)
Hi, we have redundant set of firewalls (Sophos XG) and redundant internet links (ISP1 and ISP2) on primary location. On remote location we have single internet link. What would be best way to monitor redundant IPSEC tunnels here? What we...
Tue, 10 Jun, 2025 at 3:44 PM
Problem with disk sensor discovery on Dell iDRAC 7
Hello, I'm trying out PRTG, I have a power edge R620 in the lab with an iDRAC 7, snmp v3 is enabled and working. The "SNMP Dell PowerEdge System Health" sensor is returning the gauges correctly, there are no gauges for sto...
Tue, 10 Jun, 2025 at 3:44 PM
Display FortiGate pages in PRTG Map?
Hi, I was wondering if it's at all possible to display certain http pages from a FortiGate inside a PRTG map? I've tried embedding the http link via an iframe, but this doesn't work (blocked by content security policy), and ...
Tue, 10 Jun, 2025 at 3:44 PM
Hi This is Pankaj Jain
I have installed the PRTG Praessler but I am getting error Socket error 11002 - offline activation of license even I tried from mozilla as well. Need assistance. Article Comments
Tue, 10 Jun, 2025 at 3:44 PM
Installing SNMP on an RHEL server without online connection
Hi, I've been trying to install SNMP on a server (RHEL) that doesn't have outside connection (I cannot allow connection due to security reasons). So yum isn't available for me to install the net-snmp packages necessary to run th...
Tue, 10 Jun, 2025 at 3:44 PM
REST JSONPath
Hi all! I am using REST Custom sensor to get data in JSON format, using JSONPath. I can't solve two problems: I need to get the device temperature. I get it in format "60 *C" (without quotes). How to "tell" prt...
Tue, 10 Jun, 2025 at 3:44 PM
NetFlow Analyser
Hello- 1. Do I need a probe for NetFlow? 2. Is NetFlow analyzer a separate product or add on? Article Comments Hi there, PRTG includes all features. You do not need a separate Remote Probe, just point your Flow-Sending devices...
Tue, 10 Jun, 2025 at 3:44 PM
WHY OK NOTIFICATION SEND WHITHOUT SENDING DOWN NOTIFICATION
HELLO sometime clear state (ok) notification send without down notification sending why ? Article Comments Hello there, Do you have a separate notification trigger for the "Up" and "Down" state? If that i...
Tue, 10 Jun, 2025 at 3:44 PM
Failed to establish secure connection: Socket error 11002 - offline activation of license
Hello, We are trying to install PRTG on a server on secure network (no internet connection allowed). We tried the offline activation and received error: Failed to establish secure connection: Socket error 11002 - offline activation of lic...
Tue, 10 Jun, 2025 at 3:44 PM
EXE/SCRIPT SENSOR Powershell not running on remote system.
I am running a powershell script sensor on a remote windows machine. The script checks for logon audit failures: $count = (get-eventlog security -after (get-date).AddDays(-1) | where {$_.instanceid -eq 4625}).count write-host "$coun...
Tue, 10 Jun, 2025 at 3:44 PM
Cisco Voice Monitoring
Is there any monitoring of Cisco Call Manager? Other then standard Server monitoring? Additionally Is there any plan to provide detailed Voice reporting on Call/video call sessions? Article Comments you could take a look at the ...
Tue, 10 Jun, 2025 at 3:44 PM
Using powershell to return a value
This is my script and for hours on end I have been reading through the PRTG knowledge base and user forums and I must be the only person on earth stupid enough to try something so basically simple in powershell and prtg. $NU = Get-Content...
Tue, 10 Jun, 2025 at 3:44 PM
SSH Sensors and IPv6
Do you have any plans to upgrade the SSH sensors to work with IPv6? Do you have a timescale? It's starting to become a pain these sensors are v4 only as more and more of our servers are IPv6 only. Article Comments Hi DJL,...
Tue, 10 Jun, 2025 at 3:44 PM