kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

JSON template for UPS (CyberPower PowerPanel app) REST
Hello guys, please help me create a .template file for PRTG Rest custom sensor. I want to monitor my UPS connected via USB to remote server. UPS (connected via USB) is managed by PowerPanel web app that offers interface to access JSON res...
Tue, 10 Jun, 2025 at 3:46 PM
dependency sensors disappeared
Hello, there. I'm new to here. When a device's master sensor(PING) is down during a day, related child sensors are all disappeared. I naviagted PRTG's menus, but cannot find any configuration about this. Is it possible turn off ...
Tue, 10 Jun, 2025 at 3:46 PM
Which channel represents 'average response time' on the disk I/O sensor?
Hi, I have a question about WINDOWS PHYSICAL DISK I/O SENSOR. When I look into the disk performance tab in Windows Task Manager, there is an value called Average Response Time. I want to check the value on a Disk I/O sensor. A Disk I...
Tue, 10 Jun, 2025 at 3:46 PM
Error: "the certificate does not work with a real SLL connection"
I am trying to install a new certificate but a getting this error in the Certificate Importer tool. The certificate is a real one, and are used on other servers; webserver, database server etc. See screenshot here: https://ibb.co/cwrfZ5...
Tue, 10 Jun, 2025 at 3:46 PM
Adding new Perfmon Sensors in bulk using PRTG-API or other methods
This is probably more for Lord Milko, however if there are alternative methods to implementing this I'm happy to use them instead. I'm looking to add around 170 perfmon counters per device and 10 devices in total, these would need t...
Tue, 10 Jun, 2025 at 3:46 PM
Using built-in Mailservice with a domain e-mail-address
Hello, first I'll describe my setup: In my company we have several virtual Machines, for example one only for DNS, another one as Exchange-Server,.. I have PRTG installed on another VM that has nothing to do with the DNS or Mail-Servi...
Tue, 10 Jun, 2025 at 3:46 PM
How to add range of interfaces from Cisco Nexus 6k, I have a range of 1100 of interfaces spreaded
I have a range of 1100 of ports spreaded through one building, I want to add ports floor by floor with SNMP traffic, I can't select them by mouse obviously, my browser windows even fizzes.. how can I put number or a pattern or come up w...
Tue, 10 Jun, 2025 at 3:46 PM
How can I configure a setting of HTTP charset ?
I'm using a notification template with HTTP Action. And I have a problem with the HTTP Action. The HTTP message sent from the PRTG is shown broken on the HTTP Listener. I think it is due to the HTTP charset. What is the default cod...
Tue, 10 Jun, 2025 at 3:46 PM
Old Userdata
Dear all starting position One of our employees had untraceable problems with his Domain-account, which led to his domain account being blocked in minutes tackt. The only solution was to create a new domain user, and disable the old one...
Tue, 10 Jun, 2025 at 3:46 PM
is it possible to monitor mail organization service on prtg?
hi, i have a mail-server which want to monitor some process of it like number of send and receive mails , the domain that sends the mail and ... ; i should point that my service is on ice warp. is it possible to monitor these features on p...
Tue, 10 Jun, 2025 at 3:46 PM
Option to use server timezone on account timezone
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story We move the PRTG server in different timezones, we generally c...
Tue, 10 Jun, 2025 at 3:46 PM
Support Bundles
I'm working with tech support on an issue and sent over what I thought were the correct log files. They're telling me what I sent was actually the log from the core server. What I need to do is create and send over a support bundle ...
Tue, 10 Jun, 2025 at 3:46 PM
SNMP not working
I am trying to monitor our UPS with PRTG but I get an 2003 error. I have tested with SNMP tester and get the same issue. But, if I try with another SMNP requester ( Ireasoning Mib Browser), it works fine. I am in snmp v1. I have no idea...
Tue, 10 Jun, 2025 at 3:46 PM
How do I restore previous historical data?
Hello Support, we did a server upgrade to windows 2016 from 2012 R2 and have installed prtg version V20.1.56.1547. We have recoved the config or the PRTG Configuration.dat file which is good but the historical data is gone. Can this be reco...
Tue, 10 Jun, 2025 at 3:46 PM
Multiple PRTG installation merges.
Hi, We have multiple stand alone instances of PRTG servers running that we would like to merge into one. Moving all sensors and devices to a single instance. I know this question has been asked multiple times over the years, but I'd l...
Tue, 10 Jun, 2025 at 3:46 PM
single-click acknowledge an alarm in the MAP
I have build some Maps.. but now our Monitoring team needs to acknowledge alarms without to go to the device tree or clicking everywhere.. now, what I need is an button that acknowledged an alarm with 1 click in the map.. Articl...
Tue, 10 Jun, 2025 at 3:46 PM
Only ping
I want an single account have an map that only sees de pings of all devices, not all the other sensors.. then in I want to have an MAP that monitors only the pings.. (for now) for the record we have a big tree.. and lots of sensors.. th...
Tue, 10 Jun, 2025 at 3:46 PM
Memory values are wrong
Hello I'm using the SNMP Memory sensor to monitor the free memory on CentOS 7 servers. The results are totally wrong. The command "free -h" displays this: total used free shared buff/cac...
Tue, 10 Jun, 2025 at 3:46 PM
Reports Warning and Error - monthly
Hy Is it possible to create a reports to show which disk is in warning or in error ? currently the reporttemplates do not match with our attemps Thanks Article Comments Hello aguerin, Please have a look at this thread. ...
Tue, 10 Jun, 2025 at 3:45 PM
Ich möchte ein Postfach überwachen und eine Meldung bekommen.
Hallo, ich habe folgende Anforderung: Der Mitarbeiter möchte ein Mailpostfach überwacht haben und eine Meldung bekommen, wenn in dem Postfach mehr als 20 Mails liegen. Wie kann ich das mit den Sensoren einrichten. Habe einiges Probiert ab...
Tue, 10 Jun, 2025 at 3:45 PM
Hyper-V host Sensor error
Hello PRTG, The sensor "Host Hyper-V" return the following error : Class(es) not found : "Win32_PerfRawData_HvStats_HyperVHypervisorRootPartition" (code : PE235) Servers : Windows server 2016 Standard with Hyper-V Ro...
Tue, 10 Jun, 2025 at 3:45 PM
How to combine 2 OIDs to 1 number
Hello. I want to monitor cartridge status in my old printer (SNMP v1 only). I found OIDs and I need to do something like this: (oid("1.3.6.1.2.1.43.11.1.1.9.1.1")/oid("1.3.6.1.2.1.43.11.1.1.8.1.1"))*100 Result should...
Tue, 10 Jun, 2025 at 3:45 PM
PowerShell EXE/Script ReturnValue ( Altaro Backup Monitoring
# Altaro Backup Monitoring #------------------- # ------------------ param( [string]$ComputerName ) $ret = Invoke-Command -ComputerName $ComputerName -ScriptBlock { $Yesterday = ((Get-Date) - (New-TimeSpan -Day 1)) [int]$retvalue =...
Tue, 10 Jun, 2025 at 3:45 PM
ssl certificate sensor and firewall
Hello, We are trying to deploy a SSL certificate sensor and could not find any guide abut the necessary URL/Ports that needs to be open. Please advise. Thanks, Yaron Article Comments Hi there, You need to make sure that the po...
Tue, 10 Jun, 2025 at 3:45 PM
Trigger von Bibliotheken bevorzugen
Hallo zusammen Bei uns haben alle Sensoren den gleichen Trigger für Benachrichtigungen, ausser Sensoren von gewissen Laufwerken und Services. Sofern habe ich die Trigger Benachrichtigung auf das Root-Verzeichnis gesetzt. Für unsere "...
Tue, 10 Jun, 2025 at 3:45 PM
Reference sensor ID created by template as dependency in template
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As an experienced PRTG user, I want to be able to automatically...
Tue, 10 Jun, 2025 at 3:45 PM
Sobre os loockups
Fizemos a atualização do PRTG recentemente, e fizemos um cakup da pasta loockup, sabe onde aplico esse backup para levar as informações para a nova atualização? translation: We did the PRTG update recently, and we did a backup of the look...
Tue, 10 Jun, 2025 at 3:45 PM
Adding packet sniffer sensor, says "No Network Adapters available".
I'm trying to add the packet sniffer sensor, but it it says "No Network Adapters available". Article Comments Hello, Please check whether NPCAP is installed at the server where the corresponding Probe is runnin...
Tue, 10 Jun, 2025 at 3:45 PM
Improve vendors_Juniper.png Icon
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to see the icon "vendors_Juniper.p...
Tue, 10 Jun, 2025 at 3:45 PM
How to config Cachet status page with PRTG
Dear Sir, I already setup Cachet server , but how to integrate with PRTG ? Is calling API ? Thanks http://statuspage.xxxxx.com/api/v1/apikey=xxxxxxxxxx Article Comments Hi there, If you want to monitor results of an API c...
Tue, 10 Jun, 2025 at 3:45 PM
Cluster IP Adresse
Hallo zusammen Gibt es bei PRTG eine Möglichkeit, dass ich das Webinterface über eine Cluster IP Adresse ansteuern kann? Auf dem sollte ich dann auch sehen, wenn der Master ausgefallen ist. Ansonsten müsste ich ja immer über eine Node IP ...
Tue, 10 Jun, 2025 at 3:45 PM
Improve SNMP Windows-Service by Displaying Service State
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story and Details of User Story As a PRTG User, I want to add window...
Tue, 10 Jun, 2025 at 3:45 PM
Verification on QoS Round trip sensor
I'm trying to get a QoS Round trip sensor working with a remote probe or a QoS reflector. I'd like to get figured out so I can use either a windows box at another site or config and ship a pi. First: I'm a little confused on ...
Tue, 10 Jun, 2025 at 3:45 PM
Can I use PRTG for Android and PRTG for iOS with MDM solutions?
I would like to distribute the PRTG apps in our enterprise environment with an MAM/MDM solution like XenMobile. Where can I get the IPA file of PRTG for iOS and the APK file of PRTG for Android to enroll the apps to appropriate users? ...
Tue, 10 Jun, 2025 at 3:45 PM
Locked out of map
Hi, I tried to implement the custom map part from KB (https://helpdesk.paessler.com/en/support/solutions/articles/39883-libraries-in-maps) . Now I am locked out of the map and I have no chance to remove this custom HTML item. Any idea ...
Tue, 10 Jun, 2025 at 3:45 PM
sensors for Barracuda NextGen Firewall
Please take in consideration to implement some sensors for Barracuda network products. Article Comments Hi there, Most of our customers imported the MIB file provided by the vendor to monitor different values here. We have a g...
Tue, 10 Jun, 2025 at 3:45 PM
VMware Host Performance (SOAP) - Wrong values returned by some channels
Hi, we are trying to monitor disk performance on our VMware ESXi 6.7 hosts. We configured the connection to our vCenter appliance and added some "VMware Host Performance (SOAP)" sensors. For all of these sensors, the following...
Tue, 10 Jun, 2025 at 3:45 PM
UPS kWh
Hello Paessler Can you help me? We are thinking about getting us a new main UPS to save money, but we want to make a static about how much power the main UPS we have now are using, so we can see the cost of having it. Is there a way i c...
Tue, 10 Jun, 2025 at 3:45 PM
Setup for MFA authentication through a 2016 WAP server
Recently I have been tasked with setting up MFA for various infrastructure servers with high-level or very broad access. I was able to do this with the PRTG server website by rehosting it on an internal 2016 WAP server and authenticating through...
Tue, 10 Jun, 2025 at 3:45 PM
Using Custom Map Object with Library on a Donut Object
Hi, I have read several topics about making custom map objects to view data in a different way: https://helpdesk.paessler.com/en/support/solutions/articles/61263-where-can-i-find-custom-map-objects-and-other-map-customizations Currently...
Tue, 10 Jun, 2025 at 3:45 PM
No such objet (error snmp #222)
I'm currently trying to install a probe on a Linux virutal machine to control the HDD (Storage) The probe is installed but i have an error message : No such objet, snmp error #222 SNMP and SNMPD are installed on my Linux server. The m...
Tue, 10 Jun, 2025 at 3:45 PM
Understanding Active Directory an authentication in the PRTG Tree
I am trying to understand the active directory and authorization best practice. Normally, I would take our AD group that contains everyone, lets call it "Company", and give them Read only access to the Root as the default so that...
Tue, 10 Jun, 2025 at 3:45 PM
Total user count RDS Windows 2016
Hi How do I do if I want to run a PowerShell command on remote server and display the count result in a graph, the command I want to run is this and just display the count as the result. "$(Get-RDUserSession -connectionbroker "FQD...
Tue, 10 Jun, 2025 at 3:45 PM
Receiving multiple email alerts for same issue
Hi Support, I have a user, who is a member of two groups. One group is called "Global Read Only" and the other is called "Servers Admin". Now the servers are set to notify both groups on any issues. Our users who ...
Tue, 10 Jun, 2025 at 3:45 PM
Hide downtime channel on maps
Hi, We're running PRTG Network Monitor 19.4.54.1506 x64. We have maps built to display SNMP Traffic Sensors On all of the SNMP Traffic Sensors we have set the downtime channel to "Hide from Graphs" and "Hide from Ta...
Tue, 10 Jun, 2025 at 3:45 PM
PRTG create report cause High CPU usage
I would like to ask about the schedule of building the report, which will cause High CPU status, whether there are related configurations that can be adjusted or this is a BUG issue, because our monitoring chart will be broken. We produce t...
Tue, 10 Jun, 2025 at 3:45 PM
Add Basic Auth support for the HTTP API
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to have Basic Auth support for the HTTP A...
Tue, 10 Jun, 2025 at 3:45 PM
Problems with Sniffers
Network adapters are "No network adapters available" When I pause the sensor, then resume I get a "wpcap.dll is not available" Looks quite close to ticket 86891 Article Comments Hello, It seems like Npca...
Tue, 10 Jun, 2025 at 3:45 PM
F5 pool names do not appear
Every time I add the F5 pools in PRTG, it is not putting the name, I am using the original manufacturer's mib and putting the names by hand is a bit troublesome. Article Comments
Tue, 10 Jun, 2025 at 3:45 PM
Can PRTG be interfaced to OSIsoft PI System?
The PI System is a suite of software products that are used for data collection, historizing, finding, analyzing, delivering, and visualizing. We're planning to interface PRTG to the PI System so it can send notification through email w...
Tue, 10 Jun, 2025 at 3:45 PM
How to use API PRTG PowerShell
Hi Team, I start in PRTG API and I want to use the power shell to add equipment I tried to test clone equipment but I can't. I manage to connect to the server and retrieve information and even create a new sensor in a device already...
Tue, 10 Jun, 2025 at 3:45 PM
Why my PRTG do not have a `NetFlow` option?
My PRTG Network Monitor do not have a [NetFlow option](https://i.stack.imgur.com/8XFZ4.jpg). The [normal in tutorial](https://i.stack.imgur.com/mXciW.jpg). Article Comments Hi there, These options only occurs if you have al...
Tue, 10 Jun, 2025 at 3:45 PM
Sensor is not working after creating it
please help me how? I have received this following message after creating a new free disk sensor. it is not working. This sensor has not received any data since startup. Please check "WMI Delay" channel of core/probe health senso...
Tue, 10 Jun, 2025 at 3:45 PM
[OPEN] Allow addition of tag when using multi-edit
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to be able to add tags to multiple devi...
Tue, 10 Jun, 2025 at 3:45 PM
Advanced Custom XML sensor
Hello All, With the sensor above a powershell script is querying several remote windows services. It successfully return value but and values are showed in the channel. My problems is how can I set the channel in error state? actually are ...
Tue, 10 Jun, 2025 at 3:45 PM
Working with averages is graphs
Hi there, We use an advanced http push sensor to send dat about our service to prtg. We want to send a statistic (channel) for the average time it takes to process a request. we send statistical data every minute. So every minute we sen...
Tue, 10 Jun, 2025 at 3:45 PM
PRTG HTTP probe and Kerberos
Hello, We've got a couple of pages we want to monitor on an IIS but the problem is that they use Internet Explorer integrated login with Kerberos. Is there some way of monitoring these, I've tried with Basic and NTLM autentication...
Tue, 10 Jun, 2025 at 3:45 PM
Export Logs
I'm looking to please have the feature added where no matter what devices you are on you can export the logs to a friendly format like PDF or HTML, so it can be send to others to view. Article Comments What logs are you refe...
Tue, 10 Jun, 2025 at 3:44 PM
Monitoring IPSEC tunnels on Sophos XG (or ISP's uplinks)
Hi, we have redundant set of firewalls (Sophos XG) and redundant internet links (ISP1 and ISP2) on primary location. On remote location we have single internet link. What would be best way to monitor redundant IPSEC tunnels here? What we...
Tue, 10 Jun, 2025 at 3:44 PM
Problem with disk sensor discovery on Dell iDRAC 7
Hello, I'm trying out PRTG, I have a power edge R620 in the lab with an iDRAC 7, snmp v3 is enabled and working. The "SNMP Dell PowerEdge System Health" sensor is returning the gauges correctly, there are no gauges for sto...
Tue, 10 Jun, 2025 at 3:44 PM
Display FortiGate pages in PRTG Map?
Hi, I was wondering if it's at all possible to display certain http pages from a FortiGate inside a PRTG map? I've tried embedding the http link via an iframe, but this doesn't work (blocked by content security policy), and ...
Tue, 10 Jun, 2025 at 3:44 PM
Hi This is Pankaj Jain
I have installed the PRTG Praessler but I am getting error Socket error 11002 - offline activation of license even I tried from mozilla as well. Need assistance. Article Comments
Tue, 10 Jun, 2025 at 3:44 PM
Installing SNMP on an RHEL server without online connection
Hi, I've been trying to install SNMP on a server (RHEL) that doesn't have outside connection (I cannot allow connection due to security reasons). So yum isn't available for me to install the net-snmp packages necessary to run th...
Tue, 10 Jun, 2025 at 3:44 PM
REST JSONPath
Hi all! I am using REST Custom sensor to get data in JSON format, using JSONPath. I can't solve two problems: I need to get the device temperature. I get it in format "60 *C" (without quotes). How to "tell" prt...
Tue, 10 Jun, 2025 at 3:44 PM
NetFlow Analyser
Hello- 1. Do I need a probe for NetFlow? 2. Is NetFlow analyzer a separate product or add on? Article Comments Hi there, PRTG includes all features. You do not need a separate Remote Probe, just point your Flow-Sending devices...
Tue, 10 Jun, 2025 at 3:44 PM
WHY OK NOTIFICATION SEND WHITHOUT SENDING DOWN NOTIFICATION
HELLO sometime clear state (ok) notification send without down notification sending why ? Article Comments Hello there, Do you have a separate notification trigger for the "Up" and "Down" state? If that i...
Tue, 10 Jun, 2025 at 3:44 PM
Failed to establish secure connection: Socket error 11002 - offline activation of license
Hello, We are trying to install PRTG on a server on secure network (no internet connection allowed). We tried the offline activation and received error: Failed to establish secure connection: Socket error 11002 - offline activation of lic...
Tue, 10 Jun, 2025 at 3:44 PM
EXE/SCRIPT SENSOR Powershell not running on remote system.
I am running a powershell script sensor on a remote windows machine. The script checks for logon audit failures: $count = (get-eventlog security -after (get-date).AddDays(-1) | where {$_.instanceid -eq 4625}).count write-host "$coun...
Tue, 10 Jun, 2025 at 3:44 PM
Cisco Voice Monitoring
Is there any monitoring of Cisco Call Manager? Other then standard Server monitoring? Additionally Is there any plan to provide detailed Voice reporting on Call/video call sessions? Article Comments you could take a look at the ...
Tue, 10 Jun, 2025 at 3:44 PM
Using powershell to return a value
This is my script and for hours on end I have been reading through the PRTG knowledge base and user forums and I must be the only person on earth stupid enough to try something so basically simple in powershell and prtg. $NU = Get-Content...
Tue, 10 Jun, 2025 at 3:44 PM
SSH Sensors and IPv6
Do you have any plans to upgrade the SSH sensors to work with IPv6? Do you have a timescale? It's starting to become a pain these sensors are v4 only as more and more of our servers are IPv6 only. Article Comments Hi DJL,...
Tue, 10 Jun, 2025 at 3:44 PM
[IMPLEMENTED] Implement LDAPs Sensor
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to have a certain monitoring on my Acti...
Tue, 10 Jun, 2025 at 3:44 PM
[IMPLEMENTED] Simplified %status placeholder
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want a %simplified status placeholder for ou...
Tue, 10 Jun, 2025 at 3:44 PM
add Data Value Table to Map
Hello, is it possible to add the table with all data that is used to create the specific graphs (i.e. Live Graph and so on ) to a map? I mean the table where you can see tha actual value at a specific time. i already tried to search for ...
Tue, 10 Jun, 2025 at 3:44 PM
How to identify and get a device type?
After an auto-discovery is completed, the device type is automatically specified. For example, the device type is attached after the device name like [Linux/Unix], [Cisco device], etc. How to identify and get the device type? Arti...
Tue, 10 Jun, 2025 at 3:44 PM
Pass NOT ok / Login NOT ok
I have many entries of this. Why is this happening ? Is this also coupled with the fact i am getting Overload Protection Warnings ? 2020-03-24 12:31:23.329742 INFO TId 9496 Core> (9496) Connect from *.*.*.*:57120 2020-03-24 12:31:...
Tue, 10 Jun, 2025 at 3:44 PM
Monitoring Openvpn-Connection to Sophos UTM
Task was to find out who is logged in by openvpn to our Sophos UTM 9. this does not give results I could not find any hints in SNMP-output nor "cc get_objects" (this is for configuration not for monitoring). this works ss...
Tue, 10 Jun, 2025 at 3:44 PM
Gives access only to maps to some new users
Hi, can you point me towards steps to achieve this goal ? I have maps a,b,c,d showing ping sensors of 4 different companies. I want to create an account for each of theses companies separately where the could login to see only their associ...
Tue, 10 Jun, 2025 at 3:44 PM
Modifying custom devicetemplates
Hello! In .....\PRTG Network Monitor\devicetemplates, I have created a new device Template for our company's Cisco devices. I have created a pingsensor and a snmpciscosystemhealth. Additionally, I want to add the snmptraffic sensor. B...
Tue, 10 Jun, 2025 at 3:44 PM
Sensor to monitor maximum size of files in a folder
Hello, TLDR: I'm looking for a sensor which can monitor a maximum allowed file size of all files within a folder. Long version: we started using FsLogix for our RDS farm deployments. As you might know the default size of user's ...
Tue, 10 Jun, 2025 at 3:44 PM
Simple PING SENSOR
I want PRTG to ping some IP addresses. Just simple ping and get Historic data. Do not want to add a device to add a ping sensor. I just want to add ping Sensor. Article Comments Hi Faizan, I'm afraid that's not the ...
Tue, 10 Jun, 2025 at 3:44 PM
Prtg sFlow Sensor only certain traffic.
I see that I can add a sFlow sensor including interfaces and excluding interfaces. Can I only report certain traffic from a interface? I have a switch port that feeds into the vendor managed router. This switch port is for our WAN netw...
Tue, 10 Jun, 2025 at 3:44 PM
Monitor Cluster-Infrastructure
Hello, i am currently searching for a solution to optimize our cluster monitoring. We have a cluster with 3+ servers. We are monitoring the cluster ip (Loadbalancer) as well as each host itself. Is it possible to receive warnings when 1...
Tue, 10 Jun, 2025 at 3:44 PM
How can I mitigate CVE-2020-10374 until I can update?
I want to make sure that a remote code execution (RCE) of a UNC path on the PRTG core server system with the security context of the PRTG core server service (CVE-2020-10374) is not possible until I can update to PRTG versions as of PRTG 20...
Tue, 10 Jun, 2025 at 3:44 PM
PRTG - Cisco AIR-WLC4404 - Cannot monitor
Hi All, Cloned a working group and sensors for a WLC Cisco AIR-CT5508 for my AIR-WLC4404 Changed the ip address to the proper one. Created the snmp community string in the WLC However the monitoring is not working Article Comme...
Tue, 10 Jun, 2025 at 3:44 PM
[OPEN] Rotating On-Call email calendar scheduler
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User and network technician, I want to be able to ha...
Tue, 10 Jun, 2025 at 3:44 PM
MiniProbe Centos issue
Hello I'm new to linux and with the help of prtg manual I was successfully able to install python miniprobe on Ubuntu servers and start the prtgprobe deamon. But Im unable to start the prtgprobe daemon in Centos RedHat 7 servers. ...
Tue, 10 Jun, 2025 at 3:44 PM
Custom EXE/Script sensor returns different values
Hello, I have a question regarding a custom EXE/script sensor. I wrote a powershell script, which checks if a previously defined network drive is mapped or not. If the drive is mapped, the script returns "0:drive is connected". If...
Tue, 10 Jun, 2025 at 3:44 PM
Strange bug in XMLEXE sensor - Values from Powershell script wrong
Dear Sirs, Disclaimer: please read thoroughly and maybe several times, because this is very strange and might be hard to comprehend the first time that you read it. Ever since I upgraded to version 20.1.56.1547 (im on v20.1.57.1745 now ...
Tue, 10 Jun, 2025 at 3:44 PM
How to combine multiple SNMP tables
On a device, there is a table for information like Description, IP address, Interface. Each row has an index. In a separate table the same indices exist and they contain other information like dropped packets, and a third table has inform...
Tue, 10 Jun, 2025 at 3:44 PM
Server Up/Down Notifications
What are people using to send notifications when a Server goes up or down? We have a shared instance of PRTG between our network team and server team. I am looking to setup notifications to only our server team from PRTG to notify a server ...
Tue, 10 Jun, 2025 at 3:44 PM
Sending Notifications to Hangouts Chat using webhooks?
I have been trying to figure out how to send notifications to Hangouts Chat using webhooks -- Unfortunately it appears that there is almost zero documentation or previous cases of people trying it out on the web. It looks to me like Hangout...
Tue, 10 Jun, 2025 at 3:44 PM
SNMPERR_BAD_SENDTO (error SNMP # -12)
I cannot manage to run SNMP sensors under Win 2008 R2 DC SP2 and latest Paessler version. Anyone has the same problem or any solution? Thanks. Article Comments Hello, this error usually appears if SNMP Requests are sent to...
Tue, 10 Jun, 2025 at 3:44 PM
PRTG Core service alert via email
Hello, Yesterday for unknown reason, the core service stopped working in my PRTG Server for about 12 hours. That means that when I try to login and the service is down, i get the message "Connection refused". I would like to as...
Tue, 10 Jun, 2025 at 3:44 PM
Cannot login PRTG on android 6.0 (using QR code)
I'm having trouble when I tried to connect the app to my account using QR code. It returned an error "Invalid JSON result". I also tried login manually but it also return the same error or "I could not retrieve the passha...
Tue, 10 Jun, 2025 at 3:44 PM
Darkmode on iOS blocks Settings in the iOS-App
Hello If I set my iPhone (iOS 13.4) into Darkmode, the settings inside the PRTG-iOS-App will disappear. The only workaround to show me the settingentries is to turn off Darkmode on my iPhone. Do you plan to update the iOS-App? Cheers Da...
Tue, 10 Jun, 2025 at 3:44 PM
Return largest file name and size to sensor
I need to monitor a specific directory for the largest file of a few types (*.dbf, *.fpt, *.cdx) and return size and name to PRTG. I have a PS script working to determine the file, but I'm not clear on how to return just the name and ...
Tue, 10 Jun, 2025 at 3:44 PM
[OPEN] PRTG-Desktop Device Tools availability for Read-only users
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want the PRTG-Desktop application to have De...
Tue, 10 Jun, 2025 at 3:43 PM
iOS app doesnt show settings text
hello When trying to change settings under ios app on iphone, the text doesnt show at all please see attached images https://imgur.com/nXvZWAw https://imgur.com/mr35ILB Article Comments Hello Andres, There is a known issue w...
Tue, 10 Jun, 2025 at 3:43 PM
vbs terminate IE
Hi all, I have written a custom vbscript which will call IE to get object. The script success get object and show on prtg. Only problem is that it would kill after the script completed. We tried IE.quit but find it only work when user r...
Tue, 10 Jun, 2025 at 3:43 PM