kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

is it possible to add multiple devices at one time to existing group?
I have a tree structure already in place and want to add more devices into already existing groups but would like to be able to add more than 1 device at a time. The only way i see to add multiple devices at once with a list of names is t...
Tue, 10 Jun, 2025 at 9:43 PM
Connection line color on static icons in maps
Hi, I am trying to create a map with a switch, and important eth-ports. the problem is stat the custom icon has a sensor info area that is approx 140px wide. As a result, the map is getting huge, since each eth-port takes 140x100 px. So i...
Tue, 10 Jun, 2025 at 9:43 PM
Disable alarm for group on sunburst map
I have a group called VPNs and another one called Links, I did this to better organize the devices. I created a sunburst map to monitor all these devices. Inside the VPN for example I have dozens of devices, but I don't want the entire ...
Tue, 10 Jun, 2025 at 9:43 PM
How do I set Root CPU Load Threshold
Some time ago I changed the CPU Load Thresholds Upper warning to 25% and Upper Error to 50%. These settings were changed once and all sensors (existing and new) inherited this new setting. I do not remember were in the interface I made th...
Tue, 10 Jun, 2025 at 9:43 PM
Iphone No Alarms PRTG
Hello, I have a problem with the app PRTG on Iphone 6. despite being active for all the alarm notifications are not displayed on my iphone. Article Comments Dear ataccone, Thank you for your knowledge base post. As previousl...
Tue, 10 Jun, 2025 at 9:43 PM
Hi everybody, please inform me that how to measurement and mechanism of calculate packet loss in PRT
Mechanism of calculate packet loss in PRTG Article Comments Hi there, It will also be possible to measure the packet loss using a Ping Sensor. By default, PRTG sends 5 pings with a delay of 5 ms. If you have an IP-SLA enab...
Tue, 10 Jun, 2025 at 9:43 PM
Sonicwall SNMP Public IP
Trying to monitor bandwidth on a external IP Sonicwall. SNMP has been enabled on the Sonicwall via the Interface and SNMP configuration under system. Using SNMP Traffic Monitoring sensor. This device is outside of the local network. Usin...
Tue, 10 Jun, 2025 at 9:43 PM
Imap - Server has gracefully disconnected you
Hello, New users of PRTG, I recently setup some imap sensor, currently there are 14 of them, which are all using the same adress and monitoring different mail. This adress is a google for business (gsuite) account. All was working well ...
Tue, 10 Jun, 2025 at 9:43 PM
How can I provide customized dashboard to my clients.
I need to provide my clients with a customized dashboard, so they can view and monitor their devices. How can I set it up and provide them access to view only the sensors I allow ? They should not be able to view other probes/device sensor...
Tue, 10 Jun, 2025 at 9:43 PM
Can your program spy my son by me? If yes, without physical contact for installation?
Hello .. good evening! First, I would like to know if this monitoring program can allow me to spy on my child on the Internet. If yes, how the installation works? Can I install the program without physical contact with the computer that onl...
Tue, 10 Jun, 2025 at 9:43 PM
Are AD users included in local PRTG groups?
I have the PRTG linked with my ad because users are moved from AD are included in Groups I did not PRTG which is not AD. How to do this? Article Comments Você poderia fazer sua pergunta novamente em português? Vou encaminhá-lo a...
Tue, 10 Jun, 2025 at 9:43 PM
Why do the services in System Infomration not match with what is on the server.
I am running version 16.3.25. When i look up what services are running on a Windows Server 2012 (Azure) I get a list of 140 services but I am missing a lot more. SQL services to be specific. Our server admin sent me a screenshot with the s...
Tue, 10 Jun, 2025 at 9:43 PM
SNMP Cisco RV180
Bonjour, Je voudrais savoir si il est possible sur PRTG Network monitor de superviser un routeur cisco rv180 à distance en SNMP v2. Merci d'avance. ----------------------------------------------------------------------------------...
Tue, 10 Jun, 2025 at 9:43 PM
Using MIB file with NOTIFICATION-TYPE snmp definitions
I am trying to set up an SNMP Trap Receiver for a Sophos UTM appliance (formerly Astaro). The MIB file provided only defined NOTIFICATION-GROUP and NOTIFACTION-TYPE definitions, with no OBJECT-TYPE defintions. No other examples you have ...
Tue, 10 Jun, 2025 at 9:43 PM
Displaying percentages in Maps
I've received a request to display the percentage of devices up in a particular group. Does anyone know of a way you could achieve this? Article Comments Hi there, Unfortunately, that is not possible as the devices itself ...
Tue, 10 Jun, 2025 at 9:43 PM
PRTG Linux Probe
Hi there, I just read about a prtg linux probe - is it still beta? Is it foreseeable when/that a final version will be published? Thanks in advance Simon Article Comments Dear Simon I am sorry, there is no real Linux probe...
Tue, 10 Jun, 2025 at 9:43 PM
Filtering geo maps by tag or sensor name
I have seen some old post where the tag filtering option doesn't work on geo maps and that still appears to be the case. Is there any way to filter by a sensor name? We only want to show VIP ping sensors on a geo map for full outages. ...
Tue, 10 Jun, 2025 at 9:43 PM
Sensor Error in Library - Can't Open
I am getting a strange error within a Library I created. If I am at the root group, I can open up sensors as normal and it works fine. Within a library, every time I click on a sensor or device within the library, I get the following err...
Tue, 10 Jun, 2025 at 9:43 PM
Reconnect Sensor after rebuilding server
I have several sensors that show an error connecting to a virtual machine. The virtual machine was a Hyper v machine that was recreated after some corruption. The newly created server has the same ip address and same dns name. However so...
Tue, 10 Jun, 2025 at 9:43 PM
PRTG Probe.exe high CPU
We have a small setup with PRTG and it works great. However, we recently added a probe on to an Azure server to monitor a couple of servers there. Two of the servers being monitored are set to shut down over night and the schedule I have ...
Tue, 10 Jun, 2025 at 9:43 PM
field[filter] - how does it work ?
I set up the sensor SNMP Trap Receiver. I want to see Warning status, if trap contains words Busyout. Trap looks like: SNMPv2-MIB::snmpTrapOID.0 = G700-MG-MIB::cmgMgBusyout G700-MG-MIB::cmgTrapSubsystem.0 = HW G700-MG-MIB::cmgTrapOnB...
Tue, 10 Jun, 2025 at 9:43 PM
Differences between Default SSH engine and Compatibility Mode
Hello, after the update to 16.3.24.4980 and the implementation of the new Default SSH engine our SSH Disk Free sensors stopped working on SUSE Linux Release 11. The switch back to the old Compatibility Mode fixed this for the time being...
Tue, 10 Jun, 2025 at 9:43 PM
How to send pop-up message alert at mobile APP version.
Hello, Can someone advise how to setup some alert/warning message pop-up when using Mobile APP version? Thanks! Article Comments Hello there, thank you for your KB-Post. I'm not sure I'm following. Do you want t...
Tue, 10 Jun, 2025 at 9:42 PM
Add more status to lookup gauge
Hello, I'm using a value lookup to represent Disk Status of my storage. Values can be from 1 to 8 I'd like to know it's possible to add state to this gauge. Actually we have : Ok Warning Error None. I'd like to create ...
Tue, 10 Jun, 2025 at 9:42 PM
Rolling warning timeouts
Hi All, We have encountered an issue, whereby the sensors now appear to be doing a periodic (randomly) timeout. It effects only one sensor on a device, but can effect multiple devices at one time. I originally thought perhaps it was due...
Tue, 10 Jun, 2025 at 9:42 PM
IS it possible to monitor Trunk Groups from Switch on PRTG through SNMP
i have converted Sonus Switch MIB to oidlib and saved it to library folder. Then Added my Sonus switch on PRTG, please tell me how to proceed to monitor all Trunk Groups on my Switch for no of Call? Article Comments You would ne...
Tue, 10 Jun, 2025 at 9:42 PM
Definition
What is probe or remote probe? I can not understand :( Article Comments Hello ZTurkgucu, Thank you very much for your KB-post. Please refer to this article which explains the difference between a Local Probe and a Remote P...
Tue, 10 Jun, 2025 at 9:42 PM
net flow sensor to match all ip traffic
hi support . i have cisco ASR 1002 i created a net flow config to match all the ip traffic as below : ======= flow exporter me_nfa_analyzer destination 66.12.64.29 transport udp 9996 flow record ALL match transport tcp de...
Tue, 10 Jun, 2025 at 9:42 PM
File content search string. Issues with multiple strings in one sensor.
I have enabled a file content sensor to monitor a alert.txt file. I want 2 search strings to be enabled as AND/OR to trigger the sensor as a warning if it shows up. I currently have it working perfectly with one string "SRV2006"...
Tue, 10 Jun, 2025 at 9:42 PM
When I reuse auto discover on a device, the scan does not start
hi, I want to add a new sensor to an existing equipment by auto discover. on free license, when i reuse auto discover on a device, the discover does start. but now, with license, When I reuse auto discover on a device (right click), the dsi...
Tue, 10 Jun, 2025 at 9:42 PM
How to group multi sensors
Hello, Is it anyway to group multi sensors as a some group? Then, next time I just only add this group for the new device. Save the time to add sensor again one-by-one. Thanks! Article Comments Hi Machiasiaweb I assume ...
Tue, 10 Jun, 2025 at 9:42 PM
OracleTablespace Beta-query error Die angebene Umwandlung ist ungültig
Hi, we have Version 16.3.24.4980 of PRTG (we cannot upgrade right now because one Server is 2003 in the network with monitored scheduled tasks) and i tested the oracle-tablespace sensor in beta status. Which works fine exept the free spac...
Tue, 10 Jun, 2025 at 9:42 PM
What is Best Practice using Multifactor Authentication and PRTG Web Interface?
Hi, what is Best Practice using Multifactor Authentication (e.g. MS Azure Multifactor Authentication) to the PRTG Web Interface? best regards D. Article Comments PRTG doesn't support any 2F Authentication method I'...
Tue, 10 Jun, 2025 at 9:42 PM
Large Scale Installation & Dependencies / Notifcations
For large installations, if you were to follow the below:- https://helpdesk.paessler.com/en/support/solutions/articles/76000041624-how-can-i-speed-up-prtgespecially-for-large-installations You are told to do a few things and one of whic...
Tue, 10 Jun, 2025 at 9:42 PM
Rapidly changing states on SNMP switch sensors
Hi all, i have a set of sensors deployed to a switch to report ping, uptime, cpu and traffic over SNMP Ping reports as i'd hope constantly stable for 10 days but all the other sensors are dropping out every half hour for around 15 minut...
Tue, 10 Jun, 2025 at 9:42 PM
Network snmp rewalk
In added a bunch of Cisco 3650s running 3.07.02 to my PRTG instance with no problems. THe auto-discovery found sensors and they all came up fine. After I upgraded to 16.3.1 the health sensors are in warning. I can delete the sensor and re-a...
Tue, 10 Jun, 2025 at 9:42 PM
Cloud HTTP Sensors - Socket Error # 10060 Connection timed out
We are gradually bringing our implementation of PRTG live and are currently enabling notifications for our sensors, although the sensors themselves have been active for nearly two months. We have four Cloud HTTP sensors monitoring custom...
Tue, 10 Jun, 2025 at 9:42 PM
How to Access the Web Interface in the DMZ (from Internet) while the Core-Server and the Database is
Hi, is it possible to install the PRTG Web Interface in the DMZ and it connects to the Core Server in the LAN? Or is there any other possibility that the web interface runs in the DMZ and the Core Services and Database run in the LAN? ...
Tue, 10 Jun, 2025 at 9:42 PM
Notifications via Mail without Internet Connection on PRTG-Server
Hallo zusammen, gibt es eine Möglichkeit Benachrichtigung verschiedener Server via Mail zu erhalten ohne Internetanbindungen auf den jeweiligen Servern zu haben? Unsere Kunden werden via PRTG überwacht, besitzen aber nicht immer Internetv...
Tue, 10 Jun, 2025 at 9:42 PM
Configuring notifications for a mysql query.
I need to set up a notification, so that it jumps when the value that the query extracts stops changing. In other words, the notification is executed if the value that the sensor receives does not change in 2 or 3 queries or "reloads&q...
Tue, 10 Jun, 2025 at 9:42 PM
Logging Out every few seconds
This is our second day of evaluating PRTG in the 30 day trial mode. We are experiencing an issue where we are unable to stay logged in to the web interface. It has occurred in as little as 5 seconds after login, but up to 30 seconds. I ...
Tue, 10 Jun, 2025 at 9:42 PM
Column "online_status" could not be found in the returned 1 datatables
I added the oracle table space sensor but it returns a message like the following. "Column "online_status" could not be found in the returned 1 datatables" I am trying to connect with the system account.Is there any id...
Tue, 10 Jun, 2025 at 9:42 PM
Error: License has expired even though we still have support
We are receiving an error message with our PRTG installation that our license has expired even though we have support until 12/20/2020. I have tried rebooting the core server, installing a trial key, and reinstalling our commercial key but,...
Tue, 10 Jun, 2025 at 9:42 PM
No available interfaces on this device (code: PE049)
Hello everyone, we are using the UPS EATON E SERIE DX, the SNMP configuration is okay because I tested using the Paessler SNMP Tester 3.2 ..... 8/02/2013 12:46:15 0 ASN_INTEGER,ASN_GAUGE: 0 08/02/2013 12:46:15 GetNext=1.3.6.1.2.1.3.1.1.1....
Tue, 10 Jun, 2025 at 9:42 PM
Dell OpenManage status
Hi We've got Dell OpenManage returning information to PRTG from a few servers. On a couple of the servers from that sensor Dell System Health returns: Warning In Global System Status: Non-Critical This is related to firmware be...
Tue, 10 Jun, 2025 at 9:42 PM
Default Scanning Intervals? and will change frequency once down?
Hello, Firstly I would like to know ss it the default scanning intervals of each sensor is 30s? and where I can verify? and after read this KB https://helpdesk.paessler.com/en/support/solutions/articles/760000635114643-can-i-change-scan...
Tue, 10 Jun, 2025 at 9:42 PM
SNMP HP System Health - Disk Controller Status Alerts
Hi, Using SNMP HP System Health sensor to monitor iLO - the Disk Controller Status is Degraded which has put the sensor into Warning mode. Is there anyway of setting this so it goes into Error mode? We would consider a degraded raid car...
Tue, 10 Jun, 2025 at 9:42 PM
Windows update report
Hi I would like to create a report that just lists Servers and uses a Channel on the Windows Update (Powershell) to show all my windows servers and the number of missing critical updates, is this possible? Article Comments Hi th...
Tue, 10 Jun, 2025 at 9:42 PM
Can I run a script from the probe when a service is down?
Hello, my prtg core is outside the domain network in the cloud. The probe is within the LAN. How can I, through the probe, run a script when a windows service is down? Thank you Andrea Article Comments Hello, Thank you fo...
Tue, 10 Jun, 2025 at 9:42 PM
Limit the number of sensores a users can add
is it possible to limit the number of sensors a user or group can add to the objects he has access to? We have some users who work with PRTG, most of them have only read-access. I would like to give them fullaccess, so they can add new se...
Tue, 10 Jun, 2025 at 9:42 PM
MD3620i monitoring issue
Hi, We have a Dell MD3620i SAN. It has 2 controllers with 2 different IP address. I'd like to be able to monitor both controller as being the same device in PRTG since it is one device basicaly. Is this something possible to have m...
Tue, 10 Jun, 2025 at 9:41 PM
Error in Historic Data Graphs
Hello, I am having a problem with the graphs of historic data. They keep loading the graphs and do not end. See this image: https://uploaddeimagens.com.br/imagens/prtgerror-png Anyone can help me ? Thanks Article Comments ...
Tue, 10 Jun, 2025 at 9:41 PM
Hi we recently move our PRTG server and http push are no longer working
Hi as the subject says, we recently move our PRTG server to a datacenter. since then our HTTP Push Sensor isn,t working anymore since PRTG seems to be ignoring port 5050. Is there anything we can do about this? Thank you. Artic...
Tue, 10 Jun, 2025 at 9:41 PM
Enterprise console - Ack bug?
When we acknowledge an alarm for 1 day through the Enterprise console we get that the alarm acknowledged permanent (indefinitely). Everything is ok when we do it through the web-interface or for another time. Does anyone has the same prob...
Tue, 10 Jun, 2025 at 9:41 PM
Can we change color of sensors based on what group they belong to?
The idea would be that different groups have sensors belonging to different customers and I would like so that when there is an alarm (down sensor) on a special customer to have a different color than the usual customer. Is it doable ? ...
Tue, 10 Jun, 2025 at 9:41 PM
Placeholders in HTTP Push Data Advanced
Can you make placeholders working in field Identification Toen in HTTP Push Data Advanced sensor configuration? I am doing a lot of usage for this sensor type recently and having token name based on device and sensor name would speed things...
Tue, 10 Jun, 2025 at 9:41 PM
How do I add the tiny sensor history icon to a users page.
I am trying to add the tiny history icon that show the sensors history to a specific user but cannot find where I have to do this/ Article Comments Hi Dan, Due to the administrative information displayed in the "History&q...
Tue, 10 Jun, 2025 at 9:41 PM
Can the install be done without auto discovery
During the install process, auto discovery kicks off and cannot be stopped without fully loading the product. Can an install be performed where the auto discovery doesn't start? My security team forced me to shut down the server befor...
Tue, 10 Jun, 2025 at 9:41 PM
Default Sensor Names
Hi is there a way to change the default names of sensors? For example our Ping sensors are all named "0_PING - so whenever adding one it has to be renamed first. I know that by selecting by type I can batch-rename all - but I think...
Tue, 10 Jun, 2025 at 9:41 PM
Lightweight read multiple values
I would like to read 20 custom application values into PRTG every 15 minutes, non critical, just baseline stuff. I was thinking "EXE script advanced" with a VBS script that reads a local XML file in a shared folder. Remote server ...
Tue, 10 Jun, 2025 at 9:41 PM
Confusion regarding Summarize Notifications
I have configured SQL query based sensor on PRTG for one of my Oracle ERP Workflow service. All Works fine now question is that once there is some changes in workflow like down or warning state it send notification on email which is corre...
Tue, 10 Jun, 2025 at 9:41 PM
State Trigger send clear every x minutes
Hello, Is it possible to When condition clears after a notification was triggered perform a notification AND repeat it every x minutes? Thanks, Manfred Article Comments Dear Manfred That is not possible, the repeat optio...
Tue, 10 Jun, 2025 at 9:41 PM
Coverage in a sensor report? (Report customization)
I'm currently using a top Uptime/Downtime report template to show my critical KPI sensors. It has Uptime %, etc for the sensors I want but I need the "coverage" column as well. It lets me add "coverage" to the col...
Tue, 10 Jun, 2025 at 9:41 PM
WMI Process Sensor odd behavior (Total mirrored per Instance)
We had an odd occurrence recently where the "CPU Usage (Total)" was showing the same value as the "CPU Usage (per Instance)". So we were getting values over 200% in the total column. My understanding(and the normal beha...
Tue, 10 Jun, 2025 at 9:41 PM
Incorporating stat holidays into notification schedule
My company does some after hours monitoring and support for a fire paging system. I am trying to set up a notification that will email our after hours email address anytime certain sensors go down between 5pm - 8am mon-fri, weekends, and st...
Tue, 10 Jun, 2025 at 9:41 PM
Gmail imap sensor read mail shows error
I used the imap sensor to read mail on Gmail A/C, but it showed the following error : Error establishing secure connection ([TLS10-12] Socket Error # 10060 Connection timed out. [TLS10] Socket Error # 10060 Connection timed out. [SSL30] S...
Tue, 10 Jun, 2025 at 9:41 PM
Hi, how can I move some devices and its sensors from one PRTG instllation to another one without loo
Hi, I need to move some devices and its sensors from one PRTG instllation to another one without loosing what I have in the destination PRTG installation. I do not want to migrate one complete installation to substitute another one, what I ...
Tue, 10 Jun, 2025 at 9:41 PM
XML/Rest Sensor TLS Version
Hello, is there any possibility to force TLS 1.1 or 1.2 usage for this sensor? Kind regards, Markus Article Comments Not as of right now, I'm afraid. Sorry! Feb, 2017 - Permalink OK, thanks. Is there an enhance...
Tue, 10 Jun, 2025 at 9:41 PM
Problem with SSH sensor in preview
I have a problem with the SSH sensors in version 17.1.29.1402+ [Preview]. Before update they worked with the sudo elevation. After update I chose the option sudo with password but I get the following: [INFO][24.02.2017 20:07:41] Opening C...
Tue, 10 Jun, 2025 at 9:41 PM
Write Values via SNMP
Hello, I have just installed PRTG at a school to start monitoring all of the network switches. It's really cool how I can view the System Information and it gives me info like SNMP Location, SNMP Contact etc. However is it possible ...
Tue, 10 Jun, 2025 at 9:41 PM
How to add line and labels on a map
Is there a way to add labels on the map. For example, I am using the may to create a network diagram of each of our locations. I want to add a label for each store location such as "Normal and "Springfield" I was also wonderi...
Tue, 10 Jun, 2025 at 9:41 PM
Cisco Network Swtiches SNMP monitoring
Hello, I've added a bunch of network swtiches into PRTG using the Auto Discovery Tool. It has added them in with all of the sensors for bandwidth monitoring etc. The sensor name it creates however is based off the Interface Name for e...
Tue, 10 Jun, 2025 at 9:41 PM
Monitor whitespace in Exchange 2010 DAGS
Our Exchange 2010 estate is set across 10 databases on 2 mailbox servers using DAGs, with half active on each mailbox server. We have asked users to perform housekeeping on their mailboxes and'freed up' GBs of space. The mailboxes...
Tue, 10 Jun, 2025 at 9:41 PM
how to monitor microsoft kms
Hi! I´m using PRTG V.12.3.3.2855 and want to monitor a microsoft kms but i don´t know how. Monitoring only the port 1688 works but i want more information for example: - DNS Zones - this is a regkey, but no string, so i get an error messa...
Tue, 10 Jun, 2025 at 9:41 PM
Sensor factory sensor calculation ?
Hello, I have a traffic sensor on a Cisco interface. I want to alert myself when the percentage of output drops / total output traffic exceeds 1%. I have defined a Sensor Factory Sensor using two of the channels from my Traffic sensor i.e...
Tue, 10 Jun, 2025 at 9:41 PM
Factory Error: Multiplication or division of two delta channels
I'm trying to get an average number of milliseconds per request to a web service. I have a SNMP Counter32 value for RequestCount and TotalRequestTime that get updated by the application. If I could use two delta counter sensors and a ...
Tue, 10 Jun, 2025 at 9:41 PM
Problem with Notification [PRTG ]
Hi , i have a problem with notifications ------------------------------------------------------------------ Please note the following: Is your PRTG administrator's e-mail address properly written? [MyEmail@gmail.com] Does the PRT...
Tue, 10 Jun, 2025 at 9:41 PM
Bit error Rate sensor
Hello PRTG Team, is it possible to measure the BER (Bit Error Rate) in PRTG? Article Comments Hi Sabine, I assume that you want to monitor the error packets per network interface, if so then just enable the additional Error ...
Tue, 10 Jun, 2025 at 9:40 PM
Is there a way to schedule PRTG backups?
I would like to know if it is possible to specify the time when PRTG does the Auto Backup. According to the manual you can only specify the number of days the auto backup feature includes in the backup. I would like to set the Auto Backup t...
Tue, 10 Jun, 2025 at 9:40 PM
Graph title shows 2 lines...
Graph title shows 2 lines, wasted space, I only want the sensor name in it! Also, i would like to add a horizontal time label (with less values) instead of vertical labels. I have created a new mapobject and the only thing that seems to...
Tue, 10 Jun, 2025 at 9:40 PM
Monitoroning Location (Map) via PRTG
Dear Team, Hello, Our Vessels have a standard IP via the Inmarsat Satellite Network. We would like your assistance in order to find out the way to monitoring our Vessels Location via the PRTG Program.Your assistance will be high apprec...
Tue, 10 Jun, 2025 at 9:40 PM
How to change color of Lower Warning Limit to something different than Upper Error Limit and Upper W
For our sensors, we would like to have different color for Upper Error Limit, Upper Warning Limit and Lower Warning limit. Currently what i notice is that the color for Upper warning limit and lower warning limit is the same (Yellow). I w...
Tue, 10 Jun, 2025 at 9:40 PM
Unable to import
Hi, I am trying to import Astro-MIB file using PRTG MIB importer v3.5.6. Importer says that the import is successful but nothing shows up on the import screen. Please assist. Thanks Article Comments Dear Mandeep Did yo...
Tue, 10 Jun, 2025 at 9:40 PM
Map object that is a last value or a large red X
I would like a map object that is nothing but a last value reading exactly like this one: https://helpdesk.paessler.com/en/support/solutions/articles/62000-values-only-on-maps however, when the sensor goes to error state, the last value wo...
Tue, 10 Jun, 2025 at 9:40 PM
License Status: Temporary activation. License already in use on a different system.
Dear Paessler Support Team, we are using PRTG Version 16.4.28.7421. PRTG-Server is running on a Virtual Maschine. We do have a commercial License with active maintenance. We changed something in our virtual infrastructure. (New ESXi Host-...
Tue, 10 Jun, 2025 at 9:40 PM
Map Lines - Can we tie them to a sensor?
Lets say that on a map i have two routers that are connected by each other by two different VPN tunnels. PRTG monitors the ip address of each VPN tunnel interface on the remote router with a ping. Connection lines are used to represent t...
Tue, 10 Jun, 2025 at 9:40 PM
ScheduledTask2XML 0x1 returncode state
I'm using ScheduledTask2XML which works fine but I want to change the error state on returncode 1 to a warning or ok state. I did change the returncode 1 in the ptf.scheduledtask.taskresult.ovl file but is did not make any difference. D...
Tue, 10 Jun, 2025 at 9:40 PM
IBM System X Disk sensors
I was attempting to add an IBM System X Logical (or) Physical Disk sensor to my servers however upon trying to download IBM Systems Director, I can see the product has been withdrawn. Is there a workaround or a fix coming for this? What...
Tue, 10 Jun, 2025 at 9:40 PM
Where can i find oid for my Konica minolta 454 bizhub
I have been trying to monitor my Bizhub and have found certain sensors for things such as total prints and toners however I can not find any for a3 prints i have looked on a few different sites but no luck Article Comments Hi t...
Tue, 10 Jun, 2025 at 9:40 PM
Alarm sound doesnt play while using map link
After setting up item "status icon with audible alarm" the alarm doesnt go off, when using map link on computer without console or opened network monitor. I have map opened with generated link on our company computer connected t...
Tue, 10 Jun, 2025 at 9:40 PM
Modify Backup Schedule PRTG
Hi, It's possible modify backup schedule PRTG (Time start backup job) or create a new Backup Job? Which is the way to this procedure? Tks, Erik Pinheiro Article Comments Hello Erik, thank you for your KB-Post. The ...
Tue, 10 Jun, 2025 at 9:40 PM
Sensor Fortinet (Fortigate 100D)
Hi, Existing a Sensor for capture Syslog of Fortinet Fortigate 100D? In Fortigate 100D, existing a configuration to send Syslog Server, but not like configuration PRTG to capture syslog of Fortinet. Tks Erik Pinheiro Article C...
Tue, 10 Jun, 2025 at 9:40 PM
Acknowledge a down sensor with http action
Is it possible to manually acknowledge an alarm with an http action? For example we currently have notifications that use HTTP actions to trigger a script on our phone system to call when certain sensors go to a down state. We can config...
Tue, 10 Jun, 2025 at 9:40 PM
Change size of a graph?
I need to gave a nice LARGE graph for detailed presentation of one of my graphs. How do I do that? I tried to create a map with the graph and define its size in map designer, but the resulting graph is small. Can I create a custom graph t...
Tue, 10 Jun, 2025 at 9:40 PM
How to change status color of monitor sensor
Hello ! I'm trying to use EXE/SCRIPT sensor, how ever I cant find in any example how to change color of monitor status when some error occur. When I use linux SSH scripts I just need to send a different string like: echo "0:100:OK&...
Tue, 10 Jun, 2025 at 9:40 PM
Notification Triggers - Logs
Hi, Is it possible to bring up a log of the number of times a state trigger gets activated? Thanks Article Comments Hi there, I'm afraid that only the number of sent notifications and the total number of status changes...
Tue, 10 Jun, 2025 at 9:40 PM
Maps - Refresh Rate
Hi, I'm testing PRTG and have a problem with the refresh time... I have tested public and non-public maps, in both cases i have a map with iframe, this iframe updates it self every 60 seconds, the map update every 30 seconds causin...
Tue, 10 Jun, 2025 at 9:40 PM
Upper error limit swapped with lower error limit?
I ran autodiscovery on Nexus 3548 devices. System Health Currents, System Health Other, System Health Temperatures and System Health Voltages turns up as "down". When checking the error limits upper and lower seem to have been ...
Tue, 10 Jun, 2025 at 9:40 PM
Traffic Sensor Reporting way off (like %40)
Right now, I am running a backup job over the network, its running at 1000Kbits/s - The full speed of the switch. The switch confirms the speed, the backup program confirms the speed, and the increasing file size confirms the speed. All r...
Tue, 10 Jun, 2025 at 9:40 PM
Windows Update Sensor runs in error
I have 3 servers, which run into an error, since monitoring the WindowsUpdate Status with the Powershell Sensor: Server1: -------------------------------------------------------------------------------------------- Beim Verbinden mit dem ...
Tue, 10 Jun, 2025 at 9:40 PM