kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Sensor Down: Grace Period (Error Limit reached -> wait $TIME -> Sensor Down)
We use PRTG heavily to Monitor Services on Servers of our Customers and some distributed (and redundant) Services. For the Monitoring of the redundant Services it would be good if we have something like a 'timefuse' or 'grace ...
Tue, 10 Jun, 2025 at 12:14 PM
Special Question
Hi there, I am currently writing my thesis, where i am trying to figure out what sensors and exstension the community is missing. The point of my thesis is to find things i can build for the community (in powershell), in order to give som...
Tue, 10 Jun, 2025 at 12:14 PM
SNMP Custom vs SNMP Custom Advance
Hi, I'm trying to consolidate some sensors and trying to move some SNMP in to SNMP Custom Advance that allows 10 OID's. When they are by themselves they would fine with absolute float https://imgur.com/xJZSjUH However when I add...
Tue, 10 Jun, 2025 at 12:14 PM
Microsoft RDGateway Sensors
We have several Microsoft RDGateway deployments that we manage/monitor. These deployments typically consist of a RDGateway Server, a Session Broker and then multiple Session Hosts (terminal servers). The RDGateway provides secure access int...
Tue, 10 Jun, 2025 at 12:14 PM
Remote Probe
I'm trying to make this remote probe work but it doesn't work for me. I have this message every time even though I have setup the Probe Connection IPs to All IPs available on this computer and allow any ip. "We detected tha...
Tue, 10 Jun, 2025 at 12:14 PM
PRTG Probe service won't start
I've got PRTG running on Server 2016. Both core and probe service run on this box. Core is running fine and the web interfaces launches etc. On the 15th the core and probe service restarted (for no obvious reason? This is somethin...
Tue, 10 Jun, 2025 at 12:14 PM
Add show all/show nothing buttons to Android App
On mobile Android devices, it is very cumbersome to filter the channels in sensor displays when using the PRTG app. I would like to have a checkbox similar to the web front end to turn off all channels in the diagram so that single channel...
Tue, 10 Jun, 2025 at 12:14 PM
PRTG Total traffic
Hello guys, please clarify to me why total traffic does not match with the live graphic? https://imgur.com/a/a3SCg7W for example, my max total traffic is 41 Mbit/s but i cant find this number in 2 HOURS, 2 days, 30 days or 365 days? Like al...
Tue, 10 Jun, 2025 at 12:14 PM
graphs changing colors when polled device goes down
back in Paessler's earlier days, the graphs would turn red when the polled device went down. and, in turn, would go back to normal color when the device came back up. this is one feature i would like to see come back. Thanks, Gary ...
Tue, 10 Jun, 2025 at 12:14 PM
Adding Similar Devices with script
Dear Technical team, I wonder to know if it is possible to add several devices ( like 5 iLOs with a script ) , is there any solution like windows powershell to do that? thanks in advance, Article Comments Dear Elahe90, You cou...
Tue, 10 Jun, 2025 at 12:14 PM
Bandwidth Per User
Hello, Is it possible if to know which user on the LAN is utilizing more bandwidth ? Here is the scenario We see our WAN link completely utilized but we dont know from which IP the bandwidth is utilized. Thanks Articl...
Tue, 10 Jun, 2025 at 12:14 PM
Feature Request: show status of MAP objects for a given date/time
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want ... Details of User Story Allow e.g...
Tue, 10 Jun, 2025 at 12:14 PM
Apply channel changes globally
I have always wished for a way to be able to apply channel setting changes globally across all sensors with the same channel. For example, I prefer not to show certain common channels in graphs because they clutter the graphs with addition...
Tue, 10 Jun, 2025 at 12:14 PM
[OPEN] Placeholder for AD search in groups or Search for AD-Groups
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want placeholders for the AD search in Group...
Tue, 10 Jun, 2025 at 12:13 PM
Number of WMI sensors per probe
good morning I wonder if there is any way of knowing how many sensors are configured by type wmi probe. Currently I have 4 probes (one main and three remote) and I need to know how WMI sensors are configured in each. thanks Ar...
Tue, 10 Jun, 2025 at 12:13 PM
Limit Channel Generation for Dynamic REST Custom Sensor
Hi There, I have a REST Custom Sensor that has been configured to dynamically create channels from an API. Is there a way to filter or limit the values from the API that does not exceed the 50 channel limitation? Any help would be grea...
Tue, 10 Jun, 2025 at 12:13 PM
mark and display used property in map-designer of a selected map item
It would be very helpful, if the used property of an already existing map item would be selected and highlighted / opened in the property-section. Article Comments Dear Mr. Leippert, yes. With the current interface technology ...
Tue, 10 Jun, 2025 at 12:13 PM
Microsoft Dynamics NAV Task Scheduler - Monitoring
Hi, I want to monitor the TaskScheduler of Microsoft Dynamics NAV. It happens sometimes, that the entries of the taskscheduler stuck in an unknown state. Not ready and not finished and not terminated. So I googled a bit and found out, tha...
Tue, 10 Jun, 2025 at 12:13 PM
better options to customize maps
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to easy customize the maps to our needs...
Tue, 10 Jun, 2025 at 12:13 PM
Integration/datasource For Grafana
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story A native replacement for this plugin Details of User Story ...
Tue, 10 Jun, 2025 at 12:13 PM
Android 7.0 - Could not retrieve password hash
Hi, I am running Android 7.0 on my Nexus 6P and cannot login to our PRTG server. I read this thread: https://helpdesk.paessler.com/en/support/solutions/articles/69145-could-not-retrieve-passhash-android-n But that doesn't help. Our P...
Tue, 10 Jun, 2025 at 12:13 PM
Does not work on android
Dear, in a certain client we are not able to open his prtg via cell phone (android) I tested on his cell the prtg of other clients and opened only his does not open, the message appears "Error I could not retricieve the passhash. Perha...
Tue, 10 Jun, 2025 at 12:13 PM
snmp sensor error
Hi I try to add sensor of OID dot1d tp fdb address I found it from Paeller MIB importer I got the below results dot1d tp fdb: #[1.3.6.1.2.1.17.4.3.1.1] OID : 1.3.6.1.2.1.17.4.3.1.1 But when I try to add this sensor with OID value 1.3...
Tue, 10 Jun, 2025 at 12:13 PM
Where can I find more information about Cisco IP SLAs, VoIP, and QoS?
Can you provide any links to more information? Article Comments In PRTG, you can monitor Quality of Service using the QoS (Quality of Service) One Way sensor and the QoS (Quality of Service) Round Trip sensor. For more informa...
Tue, 10 Jun, 2025 at 12:13 PM
SNMP DoS
We have upgraded to Version 18.3.43.2323+ Now we receive SNMP DoS from our QNAP NAS devices. We did not receive this with the previous Version. Any Ideas? BR Thomas Article Comments Hi Thomas, Please try disabling System...
Tue, 10 Jun, 2025 at 12:13 PM
customUnit not recognized in JSON exe/script advanced
I've modified the sample Demo Batchfile - Returns static values in four channels.bat to return a JSON result, instead of the original XML, but respecting all the tags names. The resulting modified file is this one: @echo off REM Sam...
Tue, 10 Jun, 2025 at 12:13 PM
High execution time oracle sql v2 sensor
After upgrading to 18.4.45.1898, the runtime for a SQL query for Oracle has increased . how to fix this ? Article Comments Please check if the following version works with the expected performance: http://download3.paessler.com...
Tue, 10 Jun, 2025 at 12:13 PM
SNMP disk free issues since update
Hi Since the latest update I cannot add SNMP DISK FREE sensor. It keeps looking but thats it. No error or what so ever. On devices with existing SNMP DISK FREE -channels I have info but also on those devices I cannot add new. I do h...
Tue, 10 Jun, 2025 at 12:13 PM
Time of Day Alerts
I created a custom senson, in powershell, to monitor an Azure SQL instance, and report if it is not on the correct service plan. For example, the database is scaled up during business hours to have 5 vCores, then scaled back to 2 vCores d...
Tue, 10 Jun, 2025 at 12:13 PM
another question about remote probes; ports/firewall
Hi, This article suggests the remote probe uses TCP/23560 only. https://helpdesk.paessler.com/en/support/solutions/articles/76000041648-which-ports-does-prtg-use-on-my-system However, this discussion suggests the remote probe will comm...
Tue, 10 Jun, 2025 at 12:13 PM
PRTG SOUNDS NOTIFICATION
Hi PRTG, Good Day! Is it possible to have a different sound notification per device? for example i have 2 device with ping sensor. Device 1 - Alarm1 Device 2 - Alarm2 Thanks in advance!! :) Kind regards, Ben Article Comments...
Tue, 10 Jun, 2025 at 12:13 PM
[OPEN] Netatmo native Sensor
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG Admin I would like to use a native Sensor to monitor...
Tue, 10 Jun, 2025 at 12:13 PM
[OPEN] QNAP Enhanced Sensor
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG Admin I would like to use a native Sensor to monitor...
Tue, 10 Jun, 2025 at 12:13 PM
[OPEN] Loxone native Sensors
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG Admin I would like to use a native Sensor to monitor...
Tue, 10 Jun, 2025 at 12:13 PM
Windows Update Sensor to include BatchPatch
In the following code block for the last windows update time, please add a check for BatchPatch as an ApplicationID. We have several Server Core machines that are only updated this way, it doesn't show a last update date. $searcher = (N...
Tue, 10 Jun, 2025 at 12:13 PM
Map for SQL Server CPU Usage - Live data - Total Only
Hi there, Id like to create a map dashboard for live data from the CPU Usage sensor on various SQL servers. I have chosen the live data graph in the map which is what i want - but i only want to see the Total usage, not the graph readin...
Tue, 10 Jun, 2025 at 12:13 PM
change color of status sensors based on thresholds
Is would be good to have the ability to change the status-color based on definable thresholds ( like for notifications ), e.g. a ping-sensor goes to yellow if the ping-response-time is bigger than x ms for e.g. 300sec or the cisco-vpn-tra...
Tue, 10 Jun, 2025 at 12:13 PM
Maps - Tabular Data
We currently use a MAP to look at drive space across several servers. We track % free out of XX TB. It would be nice to have this in a tabular look and easier to put together. Maybe like an Spreadsheet cell. Listing % and a fill bar. Righ...
Tue, 10 Jun, 2025 at 12:13 PM
Console Missing Sensor Descriptions
I'm using the latest version and I recently noticed that the main console page will sometimes load OK and sometimes not. When it doesn't, it will give an Ajax timeout error. I have to reload repeatedly until it finally loads witho...
Tue, 10 Jun, 2025 at 12:13 PM
Access violation at address CCFFD387 in module 'PRTG Server.exe'
I update my PRTG version 17.3.33 with the web updater to version 18.4.47.1962. after the update the core don't start. in the log i find the error: 2018-12-15 21:00:02.874324 INFO TId 4744 Core> Startup: Loading Configuration...
Tue, 10 Jun, 2025 at 12:13 PM
How to fix SSH script sensor error stated below during creation
Hi, I have encountered the following error while trying to create the SSH script sensor: Failed to connect. Please check the SSH log of the target device or try the Compatibility Mode of the sensor's SSH engine and consider updating t...
Tue, 10 Jun, 2025 at 12:13 PM
Is it better to install onto a host or onto a VM?
Hi All, I am running a single host which operates Windows Server 2012 Standard. The host runs 12 Virtual Machines through Microsoft Hyper-V. Is it better to install the Network Monitor onto the host or onto one of the VMs. I understand ...
Tue, 10 Jun, 2025 at 12:13 PM
Combining Sensors into one graph
Hi, Is there a way to combine sensors in one graph for a Map? We have a lot of switches where we monitor each CPU load. I would like to combine these in one graph, so I can get an overview of which switch is having higher CPU loads, wit...
Tue, 10 Jun, 2025 at 12:13 PM
Import User Groups
Hello PRTG Support, we are setting up PRTG in multi Domain environment. We know that PRTG can only be integrated to one Domain. Ist there any possibility to either import another domain groups that contain users "Contacts" or a...
Tue, 10 Jun, 2025 at 12:13 PM
Sensor type SSH script
Hello , how can i hide this text " # (Value) is above the error limit of 0 # in Value " when ssh script execute and return same data Article Comments Hi Samir, Could you please elaborate what exact value is retur...
Tue, 10 Jun, 2025 at 12:13 PM
Add ability to hide channels from graphs in maps
I've discovered how to use the "hide" parameter to chart.png to hide specific channels from a graph. I would love to be able to use this when creating maps to be able to have some channels in one graph and other channels in a ...
Tue, 10 Jun, 2025 at 12:13 PM
Exchange 2016 best practice sensors
I am fairly new to PRTG and Exchange. I was asked to see that is the best practice when we add an Exchange 2016 server to PRTG. What are the sensors that are recommended and does it vary from server to server. We have 4 Exchange servers an...
Tue, 10 Jun, 2025 at 12:13 PM
Email notification error
Our PRTG email notification suddenly stop working. This is the error, please help. Error sending "Email": Authentication unsuccessful ("smtp.gmail.com") (Sensor/Source/ID: 2433/0/1) Article Comments Hello, ...
Tue, 10 Jun, 2025 at 12:13 PM
Any way to force users log out?
Hi, I cannot find any way to force current users connected to the prtg web to log out. Can you please advice? Thanks! Article Comments There's no way to actively force a user logout I'm afraid. Feel free to propose...
Tue, 10 Jun, 2025 at 12:13 PM
IPMI sensor setup
We want to setup IPMI sensor on a Windows server. Server Team informed me the user id and password for this sensor, but it shows "Could not create the sensor IPMI System Health BETA on device" after try to creating the sensor. T...
Tue, 10 Jun, 2025 at 12:13 PM
CSVExport not returning downtime data
I'm running the below command and it's not returning the downtime or downtime raw data. CSVExport -pu=XXX -pp=XXX -ps=https: console.XXXX.com.au -s=30031 -co -ed=-5 -co -fc="Date Time,Downtime(RAW),Downtime" Version 1...
Tue, 10 Jun, 2025 at 12:13 PM
Force log out
It'll be very useful for admins to force users to log out Article Comments Please format the question according to our FR guidelines :) Thanks! Feb, 2019 - Permalink
Tue, 10 Jun, 2025 at 12:13 PM
Historic Data Graph blank
Hi all, I'm running PRTG version 18.1.38.11934+ and the Historic Data is not showing, it's just a blank square. Data is there, the table with the data is populated ok; the issue is only with the Graph. Is anyone experiencing the...
Tue, 10 Jun, 2025 at 12:13 PM
"WMI service" sensor for Windows Server
It is found the "WMI service" sensors on Windows servers not work suddenly. However, other WMI sensors (e.g. WMI CPU) work normally (i.e. WMI Credentials should be okay) Then, I try to create new "WMI service" sensor for...
Tue, 10 Jun, 2025 at 12:12 PM
Probe health down out of the blue
Trying to figure out why a couple days ago the Probe Health is showing 0%, status down, and have this message: 200 % Delay (Interval Delay WMI) is above the error limit of 100 % Delay in Interval Delay WMI. WMI Sensors of this probe cann...
Tue, 10 Jun, 2025 at 12:12 PM
Enterprise Console export configuration
Hi All, I have an Enterprise Console that I would like to duplicate on another machine. Is there a way to copy/export the configuration? TIA, eric Article Comments Dear Eric, As you can see here, all settings of the En...
Tue, 10 Jun, 2025 at 12:12 PM
AD Replication: "Value does not fall within the expected range"
Hi I have two DC's at the same site. Working fine until I recently got "Value does not fall within the expected range" on the 'Active Directory Replication Errors' sensor. No changes have been made to ether DC recent...
Tue, 10 Jun, 2025 at 12:12 PM
Sensor Exchange Mailbox - Subfolder Item count
Hi, is it possible to get the information from a subfolder in the mailbox how many items/mails in there? I need a sensor of mailboxes when in a subfolder to inbox called error is more the 0 items. Is it possible to create an sensor like...
Tue, 10 Jun, 2025 at 12:12 PM
Sorting and Advanced Filtering
I am currently building my own version of the PRTG dashboard for our internal service desk and would like to sort the currently down sensors by downtime (which shows urgency) but the API is restricted. My current URL is /api/table.json?co...
Tue, 10 Jun, 2025 at 12:12 PM
Remote probes, MIB's and device templates
I have a distributed deployment with remote probes. I want to scan a Fortigate firewall on my remote site using my remote probe. I've configured the firewall to suit and proved I can talk to it using the SNMPTest utility. AutoDiscov...
Tue, 10 Jun, 2025 at 12:12 PM
How to search sensors with a specific error code?
Hello, I've got a PRTG installation with more than 10.000 snmp traffic sensors on switches, and i've setted up all the uplink interfaces to "Show alarm when disconnected, but ignore when deactivated". When an interface...
Tue, 10 Jun, 2025 at 12:12 PM
Win 10 IoT Core
Does anyone have any experience ni running a probe on a Win 10 IoT Core ? Thanks for sharing Michaël Article Comments Hello Michaël, See also here, nothing new since then. Kind regards, Erhard Feb, 2019 - Permalink ...
Tue, 10 Jun, 2025 at 12:12 PM
Sensor to monitor appearance of Windows Application log Event ID 1309
I have tried both the WMI and Windows API sensors to monitor the Application (Event Viewer) log of one of our servers. I'm wanting to be notified each time Event 1309 appears in the log. I've followed the instructions to a 'T...
Tue, 10 Jun, 2025 at 12:12 PM
Wrong Sensor Name
Dear technical team, I've faced with a problem, I've added a 6.7 version Esxi host and i tried to add it with snmp , every things seems fine with auto-discovery but here's the problem, the vmnic sensor name of Esxi demonstrate a...
Tue, 10 Jun, 2025 at 12:12 PM
Is Mobile probe Discontinued?
Hi, can't find anymore the Mobile probe for Android, is Discontinued? Thank you Article Comments Hi there, We had to remove the Mobile Probe from Google Play, please find here a download link and instructions for manuall...
Tue, 10 Jun, 2025 at 12:12 PM
Monitoring JSON with HTTP Post
Hey guys, i want to integrate a solar-logging device into my prtg monitor. This device provides data with JSON with HTTP Post Request. Actually im not able to show this data via browser. But i get the data with using curl in windows c...
Tue, 10 Jun, 2025 at 12:12 PM
How to remove footer in maps? Can I customize the maps footer?
We use PRTG maps to run on a large screen in our office for support uses. After we updated to the latest version we got scroll bars and a PRTG footer in our maps. We are using the iframes with a refresh timer in Google Chrome to switch f...
Tue, 10 Jun, 2025 at 12:12 PM
MySQL sensor - SSL certificate authentication
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story PCI-compliant databases must enforce encrypted communications,...
Tue, 10 Jun, 2025 at 12:12 PM
Request an update to the APC UPS Sensor for Power Chute version 10
I would like to request an update to the APC UPS Sensor for Power Chute version 10. Along with receiving all the basic information as with your original sensor, it should be able to independently change the port since the newer versions won...
Tue, 10 Jun, 2025 at 12:12 PM
Getting notifications for devices that are not in my notification group
I have several device groups setup for each member of my team. they have notification triggers that email only them when a device of theirs goes into warning or error state. the issue is that I get emails along with them when one of their...
Tue, 10 Jun, 2025 at 12:12 PM
Notification limits spam avoidance
So I have a sensor for a device. I set it so it notifies me when it goes down and when it goes back up. This is great, only one problem. I have a device that kept going for for about 180seconds so I got spammed to hell with about 30 emai...
Tue, 10 Jun, 2025 at 12:12 PM
Make more custom sensors available on hosted prtg
I use the SensorCountXML.exe custom sensor provided by PRTG Tools Family. I have it installed on our remote probe. The problem with this is I use it to monitor mission-critical sensors on the PRTG hosted probe. If our remote probe is unreac...
Tue, 10 Jun, 2025 at 12:12 PM
PRTG working with HPE-5xxx's
We are starting to roll out these HP Comware devices (they're horrible BTW and wouldn't have been my choice) - HPE-5820X as core devices and HPE-5130's as distribution / access layer units. Trouble is we can't seem to get ...
Tue, 10 Jun, 2025 at 12:12 PM
How can i increase a size of the Name and status icon in Map Designer
I would like to increase a size of the "Name and status (default background, XL)" icon in Map Designer\Properties\Status icon. I try to edit the html file (webroot\mapobjects\An Icon A1_XL.htm) but unfortunetelly just the label w...
Tue, 10 Jun, 2025 at 12:12 PM
Feature Request: set intervals to check on Sensors with values
Hi together, by reconstruction the core servers with more than 5000 Sensors, we went to set intervalls on sensors with a value setting for warning / error. Like this example: CPU - Error by 95 % ; Warning by 75 %; Intervall 90s, g...
Tue, 10 Jun, 2025 at 12:12 PM
Email alerts aren't sending due to STOREDRV error
I am trying to get alerts set up to send to our zendesk email account. I receive the following error. I already checked with Microsoft and have confirmed that clutter is disabled on the account (Office365 usage) I am sending email with the ...
Tue, 10 Jun, 2025 at 12:12 PM
Can PRTG adjust the scanning interval of a sensor after alert?
I would like to reduce the scanning interval of a sensor if it hits its alert threshold. For example, the scanning interval for our device is set for 60 seconds, I want to consider it in alert status if it is above its threshold for 120 se...
Tue, 10 Jun, 2025 at 12:12 PM
Attempting Invoke-Restmethod as custom exe sensor (PS1) receiving error
Having issues. When I run the following script on a system outside of PRTG, everything works as expected: param ( [string] $UserName = "username!", [string] $Pass = "password!" ) $Pass = ConvertTo-Sec...
Tue, 10 Jun, 2025 at 12:12 PM
Issue with Windows Updates Status Alarm
Hi all, Looking at the alarms section, I am seeing the following alarm, but unsure of why I am seeing this: 1 # (Updates (Unclassified) Missing) is above the warning limit of 0.20 # in Updates (Unclassified) Missing I have checked the...
Tue, 10 Jun, 2025 at 12:12 PM
'Days since last restart' counter using 'Windows System Uptime' sensor?
Heya! I'm trying to setup a sensor that will count how many days it's been since a server restarted (i.e. Uptime). We've had issues recently where externally hosted VMs aren't automatically restarting after scheduled updat...
Tue, 10 Jun, 2025 at 12:12 PM
SNMP HP ProLiant Network Interface Problem
Hi There, Ive a situation , I have two HP Gen9 servers running Esxi Version 6.7 , as i was adding the iLOs ( which has the same version of firmware ) on PRTG , I could add a "SNMP HP ProLiant Network Interface" on one of them and...
Tue, 10 Jun, 2025 at 12:12 PM
Deploy PRTG OVF to another ESX Host
Dear tech team, I want to migrate my core probe installation from a host to another due to our network changes. I want to export my vm to an OVF file and then deploy my machine to the new Esx host and then change the ip address. assuming th...
Tue, 10 Jun, 2025 at 12:12 PM
All Probes disconnected after upgrade to PRTG Network Monitor 19.1.48.289
Hi, Have just installed the upgrade to PRTG Network Monitor 19.1.48.289, and now all Probes (remote and Local) have disconnected. I anticipated this might be the case for a period of time while they were updated, however it's over a...
Tue, 10 Jun, 2025 at 12:12 PM
Unable to add SNMP Sensor to Cisco Firewall 5508X
Dear Team, I am not able to add in the SNMP Sensor to the Cisco Firewall 5508X, I keep getting a message saying "I am very sure my credentials are correct" Could not create the sensor SNMP Traffic on device 192.168.20.2 (INSTM...
Tue, 10 Jun, 2025 at 12:12 PM
Error 500 sending push notification
Hello, I have followed the steps to implement push notification and while I try to perform a test, I get the error : Error sending "Push Notification": 500: {"message":null} In Notification Contacts, I can see my Sma...
Tue, 10 Jun, 2025 at 12:12 PM
How we can keep the traffic max on the average graph
Hi, When we get value every 30 or 60 seconds, we get also some max of traffic. We would like to keep these max value of traffic on the 2, 30, 365 days tab. Because the 2, 30, 365 days average crushes the value and we lost the maximum ...
Tue, 10 Jun, 2025 at 12:12 PM
Rights on Windows Server - Sensor Windows Updates Status
Hello I try to configure the Sensor "Windows Updates Status" for our Servers, i am not a fan to give our "AD PRTGT Service User" full admin rights on every windows Server. So first i try it with the group "Remote ...
Tue, 10 Jun, 2025 at 12:12 PM
Cisco SNMP Health Power Supply Sensor not working
I added a Cisco SNMP System Health sensor configured that shows my System Health Power Supplies as "normal" despite having one power supply that is failing. Article Comments Hello, Can you please open a support ticke...
Tue, 10 Jun, 2025 at 12:12 PM
Is it possible to "hide" nodes in a library?
Hi We're running PRTG version 14.2.10.2256. I have modeled my general setup of devices in PRTG according to a structure that makes sense to me. The devices look similar to this: Probe Group 1 Device A Device B Device C ...
Tue, 10 Jun, 2025 at 12:12 PM
PRTG API - Get all sensors and their config values ?
I would like to export all snmp sensors with their snmp config values aka snmp version, community ... Can PRTG API help ? Article Comments Hello Lubomir, Thank you very much for your contact. The PRTG API won't provide y...
Tue, 10 Jun, 2025 at 12:12 PM
vCenter monitoring of VMs
I am using the vCenter monitoring for VMs. I was wondering if there was a way to dynamically monitor a vCenter folder of VMs. For instance, we have a folder with our production VMs in it. Can I have PRTG dynamically add/remove sensors for t...
Tue, 10 Jun, 2025 at 12:12 PM
List of devices or sensors
Hi How can I list all the devices and their sensors in Excel or export it from PRTG Article Comments Hello, Thank you for the kbPost. This is possible. To do this, use the following API-Call: /api/table.csv?content=devices...
Tue, 10 Jun, 2025 at 12:12 PM
PRTG without email notification
I need urgent help, some time ago our prtg would send email notification normally in the event of an alert, and that stopped working, there was no change, there is no blockage in our firewall, we have taken a capture on the network card of ...
Tue, 10 Jun, 2025 at 12:12 PM
Error connecting to CloudGenix ION3000 SDWan Device
Hello, I am trying to monitor a CloudGenix SDWan device. It finds the Device and the Managet Controller interface only. So I downloaded the MIBs they offer and useed the Paessler Import Utility. Import process was successful, I saved the OI...
Tue, 10 Jun, 2025 at 12:12 PM
zero values on Apache Modstatus sensor
Hi, I have a throuble with Apache Modstatus sensor. It's seems work well, but all channels with zero value. The objetive server have installed Apache Tomcat/8.5.38 URL: http://:8080/manager/status There is some restriction on Apac...
Tue, 10 Jun, 2025 at 12:11 PM
schedule an error simulation
Is there a way we can create a script to run and activate the simulate error process? There are certain high priority sensors that are checking services and emails after hours and I would like to schedule a weekly test to make sure the aler...
Tue, 10 Jun, 2025 at 12:11 PM
Advanced Ping Graphs
Hi there, Is there something like "Advanced Ping" graphs in PRTG? Same as what exists in "Smokeping" or "Cacti". Article Comments Hello Hossein, What precise features do you miss? At the moment, t...
Tue, 10 Jun, 2025 at 12:11 PM
Netflow Sensor - change Filter possible?
Hello, can you tell me if it is possible to change the filter of a netflow sensor? It seems, that changes does not show up. Do I have to delete the sensor and recreate it? Or is there a way not to delete the whole history? Article...
Tue, 10 Jun, 2025 at 12:11 PM
Motorola VX-9000 Wireless controller monitoring
Hi, I want to monitor Motorola (Now Extreme) VX-9000 Wireless controller and AP's registered with the controller along with client details. Article Comments Hi Ramesh, Thank you for your post. I'm afraid we don...
Tue, 10 Jun, 2025 at 12:11 PM
User interface Website
Hi there, What should i disable or change first before editing the PRTG SITE NAME and DNS in Website of User interface? I can't change it, below is the error that im receiving. Error(Bad Request) The validation of the data you enter...
Tue, 10 Jun, 2025 at 12:11 PM