kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How do I add the tiny sensor history icon to a users page.
I am trying to add the tiny history icon that show the sensors history to a specific user but cannot find where I have to do this/ Article Comments Hi Dan, Due to the administrative information displayed in the "History&q...
Tue, 10 Jun, 2025 at 9:41 PM
Can the install be done without auto discovery
During the install process, auto discovery kicks off and cannot be stopped without fully loading the product. Can an install be performed where the auto discovery doesn't start? My security team forced me to shut down the server befor...
Tue, 10 Jun, 2025 at 9:41 PM
Default Sensor Names
Hi is there a way to change the default names of sensors? For example our Ping sensors are all named "0_PING - so whenever adding one it has to be renamed first. I know that by selecting by type I can batch-rename all - but I think...
Tue, 10 Jun, 2025 at 9:41 PM
Lightweight read multiple values
I would like to read 20 custom application values into PRTG every 15 minutes, non critical, just baseline stuff. I was thinking "EXE script advanced" with a VBS script that reads a local XML file in a shared folder. Remote server ...
Tue, 10 Jun, 2025 at 9:41 PM
Confusion regarding Summarize Notifications
I have configured SQL query based sensor on PRTG for one of my Oracle ERP Workflow service. All Works fine now question is that once there is some changes in workflow like down or warning state it send notification on email which is corre...
Tue, 10 Jun, 2025 at 9:41 PM
State Trigger send clear every x minutes
Hello, Is it possible to When condition clears after a notification was triggered perform a notification AND repeat it every x minutes? Thanks, Manfred Article Comments Dear Manfred That is not possible, the repeat optio...
Tue, 10 Jun, 2025 at 9:41 PM
Coverage in a sensor report? (Report customization)
I'm currently using a top Uptime/Downtime report template to show my critical KPI sensors. It has Uptime %, etc for the sensors I want but I need the "coverage" column as well. It lets me add "coverage" to the col...
Tue, 10 Jun, 2025 at 9:41 PM
WMI Process Sensor odd behavior (Total mirrored per Instance)
We had an odd occurrence recently where the "CPU Usage (Total)" was showing the same value as the "CPU Usage (per Instance)". So we were getting values over 200% in the total column. My understanding(and the normal beha...
Tue, 10 Jun, 2025 at 9:41 PM
Incorporating stat holidays into notification schedule
My company does some after hours monitoring and support for a fire paging system. I am trying to set up a notification that will email our after hours email address anytime certain sensors go down between 5pm - 8am mon-fri, weekends, and st...
Tue, 10 Jun, 2025 at 9:41 PM
Gmail imap sensor read mail shows error
I used the imap sensor to read mail on Gmail A/C, but it showed the following error : Error establishing secure connection ([TLS10-12] Socket Error # 10060 Connection timed out. [TLS10] Socket Error # 10060 Connection timed out. [SSL30] S...
Tue, 10 Jun, 2025 at 9:41 PM
Hi, how can I move some devices and its sensors from one PRTG instllation to another one without loo
Hi, I need to move some devices and its sensors from one PRTG instllation to another one without loosing what I have in the destination PRTG installation. I do not want to migrate one complete installation to substitute another one, what I ...
Tue, 10 Jun, 2025 at 9:41 PM
XML/Rest Sensor TLS Version
Hello, is there any possibility to force TLS 1.1 or 1.2 usage for this sensor? Kind regards, Markus Article Comments Not as of right now, I'm afraid. Sorry! Feb, 2017 - Permalink OK, thanks. Is there an enhance...
Tue, 10 Jun, 2025 at 9:41 PM
Problem with SSH sensor in preview
I have a problem with the SSH sensors in version 17.1.29.1402+ [Preview]. Before update they worked with the sudo elevation. After update I chose the option sudo with password but I get the following: [INFO][24.02.2017 20:07:41] Opening C...
Tue, 10 Jun, 2025 at 9:41 PM
Write Values via SNMP
Hello, I have just installed PRTG at a school to start monitoring all of the network switches. It's really cool how I can view the System Information and it gives me info like SNMP Location, SNMP Contact etc. However is it possible ...
Tue, 10 Jun, 2025 at 9:41 PM
How to add line and labels on a map
Is there a way to add labels on the map. For example, I am using the may to create a network diagram of each of our locations. I want to add a label for each store location such as "Normal and "Springfield" I was also wonderi...
Tue, 10 Jun, 2025 at 9:41 PM
Cisco Network Swtiches SNMP monitoring
Hello, I've added a bunch of network swtiches into PRTG using the Auto Discovery Tool. It has added them in with all of the sensors for bandwidth monitoring etc. The sensor name it creates however is based off the Interface Name for e...
Tue, 10 Jun, 2025 at 9:41 PM
Monitor whitespace in Exchange 2010 DAGS
Our Exchange 2010 estate is set across 10 databases on 2 mailbox servers using DAGs, with half active on each mailbox server. We have asked users to perform housekeeping on their mailboxes and'freed up' GBs of space. The mailboxes...
Tue, 10 Jun, 2025 at 9:41 PM
how to monitor microsoft kms
Hi! I´m using PRTG V.12.3.3.2855 and want to monitor a microsoft kms but i don´t know how. Monitoring only the port 1688 works but i want more information for example: - DNS Zones - this is a regkey, but no string, so i get an error messa...
Tue, 10 Jun, 2025 at 9:41 PM
Sensor factory sensor calculation ?
Hello, I have a traffic sensor on a Cisco interface. I want to alert myself when the percentage of output drops / total output traffic exceeds 1%. I have defined a Sensor Factory Sensor using two of the channels from my Traffic sensor i.e...
Tue, 10 Jun, 2025 at 9:41 PM
Factory Error: Multiplication or division of two delta channels
I'm trying to get an average number of milliseconds per request to a web service. I have a SNMP Counter32 value for RequestCount and TotalRequestTime that get updated by the application. If I could use two delta counter sensors and a ...
Tue, 10 Jun, 2025 at 9:41 PM
Problem with Notification [PRTG ]
Hi , i have a problem with notifications ------------------------------------------------------------------ Please note the following: Is your PRTG administrator's e-mail address properly written? [MyEmail@gmail.com] Does the PRT...
Tue, 10 Jun, 2025 at 9:41 PM
Bit error Rate sensor
Hello PRTG Team, is it possible to measure the BER (Bit Error Rate) in PRTG? Article Comments Hi Sabine, I assume that you want to monitor the error packets per network interface, if so then just enable the additional Error ...
Tue, 10 Jun, 2025 at 9:40 PM
Is there a way to schedule PRTG backups?
I would like to know if it is possible to specify the time when PRTG does the Auto Backup. According to the manual you can only specify the number of days the auto backup feature includes in the backup. I would like to set the Auto Backup t...
Tue, 10 Jun, 2025 at 9:40 PM
Graph title shows 2 lines...
Graph title shows 2 lines, wasted space, I only want the sensor name in it! Also, i would like to add a horizontal time label (with less values) instead of vertical labels. I have created a new mapobject and the only thing that seems to...
Tue, 10 Jun, 2025 at 9:40 PM
Monitoroning Location (Map) via PRTG
Dear Team, Hello, Our Vessels have a standard IP via the Inmarsat Satellite Network. We would like your assistance in order to find out the way to monitoring our Vessels Location via the PRTG Program.Your assistance will be high apprec...
Tue, 10 Jun, 2025 at 9:40 PM
How to change color of Lower Warning Limit to something different than Upper Error Limit and Upper W
For our sensors, we would like to have different color for Upper Error Limit, Upper Warning Limit and Lower Warning limit. Currently what i notice is that the color for Upper warning limit and lower warning limit is the same (Yellow). I w...
Tue, 10 Jun, 2025 at 9:40 PM
Unable to import
Hi, I am trying to import Astro-MIB file using PRTG MIB importer v3.5.6. Importer says that the import is successful but nothing shows up on the import screen. Please assist. Thanks Article Comments Dear Mandeep Did yo...
Tue, 10 Jun, 2025 at 9:40 PM
Map object that is a last value or a large red X
I would like a map object that is nothing but a last value reading exactly like this one: https://helpdesk.paessler.com/en/support/solutions/articles/62000-values-only-on-maps however, when the sensor goes to error state, the last value wo...
Tue, 10 Jun, 2025 at 9:40 PM
License Status: Temporary activation. License already in use on a different system.
Dear Paessler Support Team, we are using PRTG Version 16.4.28.7421. PRTG-Server is running on a Virtual Maschine. We do have a commercial License with active maintenance. We changed something in our virtual infrastructure. (New ESXi Host-...
Tue, 10 Jun, 2025 at 9:40 PM
Map Lines - Can we tie them to a sensor?
Lets say that on a map i have two routers that are connected by each other by two different VPN tunnels. PRTG monitors the ip address of each VPN tunnel interface on the remote router with a ping. Connection lines are used to represent t...
Tue, 10 Jun, 2025 at 9:40 PM
ScheduledTask2XML 0x1 returncode state
I'm using ScheduledTask2XML which works fine but I want to change the error state on returncode 1 to a warning or ok state. I did change the returncode 1 in the ptf.scheduledtask.taskresult.ovl file but is did not make any difference. D...
Tue, 10 Jun, 2025 at 9:40 PM
IBM System X Disk sensors
I was attempting to add an IBM System X Logical (or) Physical Disk sensor to my servers however upon trying to download IBM Systems Director, I can see the product has been withdrawn. Is there a workaround or a fix coming for this? What...
Tue, 10 Jun, 2025 at 9:40 PM
Where can i find oid for my Konica minolta 454 bizhub
I have been trying to monitor my Bizhub and have found certain sensors for things such as total prints and toners however I can not find any for a3 prints i have looked on a few different sites but no luck Article Comments Hi t...
Tue, 10 Jun, 2025 at 9:40 PM
Alarm sound doesnt play while using map link
After setting up item "status icon with audible alarm" the alarm doesnt go off, when using map link on computer without console or opened network monitor. I have map opened with generated link on our company computer connected t...
Tue, 10 Jun, 2025 at 9:40 PM
Modify Backup Schedule PRTG
Hi, It's possible modify backup schedule PRTG (Time start backup job) or create a new Backup Job? Which is the way to this procedure? Tks, Erik Pinheiro Article Comments Hello Erik, thank you for your KB-Post. The ...
Tue, 10 Jun, 2025 at 9:40 PM
Sensor Fortinet (Fortigate 100D)
Hi, Existing a Sensor for capture Syslog of Fortinet Fortigate 100D? In Fortigate 100D, existing a configuration to send Syslog Server, but not like configuration PRTG to capture syslog of Fortinet. Tks Erik Pinheiro Article C...
Tue, 10 Jun, 2025 at 9:40 PM
Acknowledge a down sensor with http action
Is it possible to manually acknowledge an alarm with an http action? For example we currently have notifications that use HTTP actions to trigger a script on our phone system to call when certain sensors go to a down state. We can config...
Tue, 10 Jun, 2025 at 9:40 PM
Change size of a graph?
I need to gave a nice LARGE graph for detailed presentation of one of my graphs. How do I do that? I tried to create a map with the graph and define its size in map designer, but the resulting graph is small. Can I create a custom graph t...
Tue, 10 Jun, 2025 at 9:40 PM
How to change status color of monitor sensor
Hello ! I'm trying to use EXE/SCRIPT sensor, how ever I cant find in any example how to change color of monitor status when some error occur. When I use linux SSH scripts I just need to send a different string like: echo "0:100:OK&...
Tue, 10 Jun, 2025 at 9:40 PM
Notification Triggers - Logs
Hi, Is it possible to bring up a log of the number of times a state trigger gets activated? Thanks Article Comments Hi there, I'm afraid that only the number of sent notifications and the total number of status changes...
Tue, 10 Jun, 2025 at 9:40 PM
Maps - Refresh Rate
Hi, I'm testing PRTG and have a problem with the refresh time... I have tested public and non-public maps, in both cases i have a map with iframe, this iframe updates it self every 60 seconds, the map update every 30 seconds causin...
Tue, 10 Jun, 2025 at 9:40 PM
Upper error limit swapped with lower error limit?
I ran autodiscovery on Nexus 3548 devices. System Health Currents, System Health Other, System Health Temperatures and System Health Voltages turns up as "down". When checking the error limits upper and lower seem to have been ...
Tue, 10 Jun, 2025 at 9:40 PM
Traffic Sensor Reporting way off (like %40)
Right now, I am running a backup job over the network, its running at 1000Kbits/s - The full speed of the switch. The switch confirms the speed, the backup program confirms the speed, and the increasing file size confirms the speed. All r...
Tue, 10 Jun, 2025 at 9:40 PM
Windows Update Sensor runs in error
I have 3 servers, which run into an error, since monitoring the WindowsUpdate Status with the Powershell Sensor: Server1: -------------------------------------------------------------------------------------------- Beim Verbinden mit dem ...
Tue, 10 Jun, 2025 at 9:40 PM
if server reboot automatically then how we track this event
if server reboot automatically then how we track this event, my application facing problem ...if issue get resolved then in prtg steel status is showing down ,please revert me as soon as possiblr Article Comments Hello there, ...
Tue, 10 Jun, 2025 at 9:40 PM
wishlist : UPS sensor
Hi, I would really appreciate an nice and easy UPS sensor, we are using EATON EX 1000 UPS and with the Eaton mib, it's not really usefull. I'm ready to help to develop something as it's something that I'm missing. Kind r...
Tue, 10 Jun, 2025 at 9:40 PM
Active Directory Replication Sensor Problem
If I add the Active Directory Replication error to the sensor, I do not see all replication neighbors but only some. What is the reason for this? Thank you! Article Comments Hi, The sensor is based on an exe-file which can be ...
Tue, 10 Jun, 2025 at 9:40 PM
true or false reply
hi, i have a snesor that comes back as true or false ( its a cisco stack information ) but its always green, how can i make false go red and alert. ? Article Comments Hi Stuart, Does it actually return an integer value like &q...
Tue, 10 Jun, 2025 at 9:40 PM
How to change the color of sensor state
Hello, i want to change the normal status color of sensors that are on the map, i need to change the pale green color of sensors to dark green when they are in "OK" state. how can i do this? Article Comments Hi there, ...
Tue, 10 Jun, 2025 at 9:40 PM
SNMP Printer - Find Native MIB of PRTG
Hello There, I am working on PRTG implementation in my office. I have two questions : - How can I found the MIB file used by "SNMP Printer sensor"? - And, how can I find MIB code, in order to change the notifications? For ...
Tue, 10 Jun, 2025 at 9:39 PM
Linux Remote Agent for Linux
Hello, Does PRTG support remote agent like Nagios NRPE? I read PRTG remote probe looks like similar but I need to running it at Linux Thanks in advance Article Comments There you go :) Mar, 2017 - Permalink
Tue, 10 Jun, 2025 at 9:39 PM
Monitor network folder setting
Hi I have created an Map Network Drive with H:( salesmanager\monthly$) on the Device:10.0.9.201. I don't know how to set the paths in Field:Folder Name I try lots keywors,it just say:"Cannot access folder: The folder doesn't...
Tue, 10 Jun, 2025 at 9:39 PM
why the hp blade system enclosure snmp sensor shows only mib code?
hi, i want my prtg server monitor the c7000 hp blade system i added the snmp sensor its communicate with the blade system but when i have an alarm its show me only a mib code not the description of the alarm. any way to add the mic tree or ...
Tue, 10 Jun, 2025 at 9:39 PM
I use a large number of SQL sensors, can I continue using the deprecated SQL sensors somehow?
I monitor my databases with a lot of SQL sensors. With PRTG version 16.2.23 you announced that you would remove the “original” SQL v1 sensors. Your recommendation is to create new SQL v2 sensors. Re-creating all SQL sensors would create ...
Tue, 10 Jun, 2025 at 9:39 PM
The object has already been deleted or has not been completely created
Hi Support, i have two workstation restarted, and PRTG seems not able to detect them and give follow message " The object has already been deleted or has not been completely created" Any idea? Thanks you. Regards Boon ...
Tue, 10 Jun, 2025 at 9:39 PM
Can you create a map template for devices?
Hi, We want working on integrating a simple alarm gauge using a PRTG device map with every device we have in our network inventory software Netbox. While we can easily do this for a single device, we don't want to create a new map for...
Tue, 10 Jun, 2025 at 9:39 PM
problem with install PRTG
hi I installed PRTG on windos 7 sp1 32 bit. then I uninstalled it. now i can't install it again. the error code is: An error occurred while trying to read the source file: the source file "C:\User\...\appdata\local\temp\is-EQHVF.t...
Tue, 10 Jun, 2025 at 9:39 PM
Monitoring printer with snmpwalk
I want to monitor a sequence of OID's of printers. As of yet monitoring a range of OID's (i.e. 1.3.6.1.4.1.1602.1.5.5.3.1.1.5.x where x is anything between 1 to 65535) is not possible in the default PRTG sensors. So I wrote a Powe...
Tue, 10 Jun, 2025 at 9:39 PM
Map links
Hello, I have quite wierd problem with creating maps. I have created a map. It is a platform of building where i have several Racks with sensors. When i click on one rack (picture of it) it redirects me on another map with more inform...
Tue, 10 Jun, 2025 at 9:39 PM
Linux remote probe
Hello, can someone please tell me the latest information on whether a Linux compatible remote probe is available for PRTG ? Thank you kindly. Article Comments Hi Fran, Remote Probes can still only be installed on Windows hosts...
Tue, 10 Jun, 2025 at 9:39 PM
Sensor Status Historical Reprot
I'm looking to create a single report (preferably an excel spreadsheet) of the date/time several specific sensors go into a "down state" and the date/time of when those same sensors go into an "up state". Ar...
Tue, 10 Jun, 2025 at 9:39 PM
Unable to add VMWare Sensors for ESXi 6.5 in PRTG v15.2.17.2804
Hi There, I am currently using PRTG version: V15.2.17.2804 We have two new ESXi hosts running 6.5 but I am unable to add any VMHost (SOAP) sensors. I receive the following error: Unsupported namespace 'urn:vim2' in content of...
Tue, 10 Jun, 2025 at 9:39 PM
Show alert and warning icons on public maps
Hi. I was wondering if it is any way to add the possibility to see alerts and warnings on created maps, when showing theese public maps on overview monitors in our admin environment? We are using the custom link from: Get html - OPTION 2:...
Tue, 10 Jun, 2025 at 9:39 PM
Failed to connect. Please check the SSH log of the target device or try the Compatibility Mode of th
After updating multiple Sophos Firewalls to Version 9.403 the SSH Sensors aren't working anymore. (Sophos Change log: NUTM-3813 [Basesystem] Remove SSH weak algorithms) The SSH Sensor shows "Failed to connect. Please check the SS...
Tue, 10 Jun, 2025 at 9:39 PM
Sensor Factory with Cluster, failover data not read
Good Afternoon all, I have a 2-node cluster, East (primary) and West (failover). I also have a number of external remote probes in AWS. I have created a Sensor Factory that looks at a sensor in each of my AWS Probes with the sensor set ...
Tue, 10 Jun, 2025 at 9:39 PM
Down Sensor order
Hello! I have a prtg map that shows Down Sensors and it's sort by "down for" column. The first item is the oldest sensor down. I really need sort it by the newest sensor down. How can I do that? Thank you! Sena ...
Tue, 10 Jun, 2025 at 9:39 PM
A sensor to keep a log of users who modify/delete files in a shared folder.
In our file system, our domain users used shared folders to access files for their department. Sometimes users accidently deletes a file, We want to configure a sensor to track/monitor and log the files that were deleted/modified and pro...
Tue, 10 Jun, 2025 at 9:39 PM
Default view to 100 items
When you go to look at your notification rules, it defaults to only show 50 items. Is there a way to make that show 100 items instead? config setting or maybe a css sheet? Article Comments Dear kube In the web interface, yo...
Tue, 10 Jun, 2025 at 9:39 PM
HTTP FULL WEB PAGE SENSOR
Hi all, i'm a new bie with PRTG and trying to monitor website loading time such as example below: Already setup 4 type of HTTP sensor and here return result below 1.HTTP Full Web Page Chromium : 1,014 msec 2.HTTP Full Web Page Pha...
Tue, 10 Jun, 2025 at 9:39 PM
Deactivate or delete Channel from Sensor
I know where are already some Questions regarding this topic and its not possible to delete a channel from a sensor. I found a topic which says to configure the threasholds in the channel and not in the sensor, but what should i do with Sen...
Tue, 10 Jun, 2025 at 9:39 PM
Acknowledgement defaults
While acknowledging alerts, is there a way to remove all other options except for "Acknowledge Indefinitely", and also a way to require message/notes when acknowledging? Our helpdesk has a habit of acknowledging for only a few hou...
Tue, 10 Jun, 2025 at 9:39 PM
differents states of MIB
How to know the different states of a MIB? For example, I have a device that returns me the value 5. How to know the state of this value 5? Article Comments Dear maianoinfo, Thank you very much for your KB-posting. Please ...
Tue, 10 Jun, 2025 at 9:39 PM
Sms setting
Hi i want connect my sms panel to prtg for if one of my links offline or my recive bandwidh over a number send sms to me how can i setup this? my webservice sms is? http://37.130.202.188/class/sms/webservice/send_url.php?from=fromnumbe...
Tue, 10 Jun, 2025 at 9:39 PM
RSS Feed Customization
I'm trying to resize an RSS feed but it wont expand. I'm using "https://feed.mikle.com/" to convert the HTML to iFrame. This is my iframe code. <iframe src="https://feed.mikle.com/widget/v2/17101/"></...
Tue, 10 Jun, 2025 at 9:39 PM
Add "Down for" to map object "DOWN Sensors".
We are using the map object "DOWN Sensors" (Data Tables) for our service desk portal. In this table we still miss the option to view the "Down for" time. Is it possible to change the "DOWN Sensors" table to sh...
Tue, 10 Jun, 2025 at 9:39 PM
Data is not coming on graph
Hi, My sensors are working , even load on interfaces are also showing. But on graph no data is coming. Regards, Rajneesh Article Comments Hi Rajneesh, Can you please forward a support bundle by clicking on the "Setu...
Tue, 10 Jun, 2025 at 9:39 PM
Credentials somewhere I can't find
Hello, Our PRTG Server (just the one) is hammering our domain controller with requests every 2 minutes for the "Administrator" user credentials, and I can't for the life of me find where it even has them anymore since we tri...
Tue, 10 Jun, 2025 at 9:38 PM
PRTG Custom Map Object
I'm looking to create a custom map object based on one of the existing tables. To provide context I have all of my devices inside subgroups (Organisation) inside groups (Country) inside a top level group. What I would like is a table th...
Tue, 10 Jun, 2025 at 9:38 PM
Display Multi-channel Sensor as Pie Chart in a Map
I have a packet sniffer sensor in PRTG. In the sensor screen, I can click on the "Top Protocols" toplist and see a pie chart (with a hole in the center) showing the percentage of traffic generated by each protocol. How can I dis...
Tue, 10 Jun, 2025 at 9:38 PM
Sensor name
Hello, Is it possible to display a sensor output value as a sensor name? I'm using a custom SNMP String sensor to check firmware version on multiple devices, but I'd like the output value to be visible as a sensor title or belo...
Tue, 10 Jun, 2025 at 9:38 PM
httpfullsensor 0 msec
Hi folks, I have an httpfullsensor that's giving a 0 msec response time for a particular site. This doesn't seem believable because the site doesn't load in 0 seconds (!). The response time isn't always 0 msec, but mostly ...
Tue, 10 Jun, 2025 at 9:38 PM
Will Email notification work after Trial Period?
Dear Team, I have downloaded PRTG yesterday, all the functionalites are working fine. But after the trial period I will be allowed to use 100 Sensors. For that 100 sensor will all the functionality will work? for example EMail Notificatio...
Tue, 10 Jun, 2025 at 9:38 PM
Notification when SNMP value does not change
Hi , I am new to PRTG and need to configure an email notification for an SNMP oid value which returns a message of time in the format hh:mm:ss. I can find where I can set a notification for when the value changes. But I am polling this o...
Tue, 10 Jun, 2025 at 9:38 PM
access to PRTG GUI WEB with IPV6
hi i want to access to prtg web interface by localhost IPV6 ::1 Article Comments Hello and thank you for your post, This is currently not on our roadmap, as stated here: web GUI from IPv6 client Best Regards, Lucia...
Tue, 10 Jun, 2025 at 9:38 PM
Monitor PRTG Status
Hi, id like to track changes for valus shown on the status page. Like Database objects and so on. Can this values be read from somewhere except the status page? Article Comments Hello there, thank you for your post. You can ...
Tue, 10 Jun, 2025 at 9:38 PM
Counting Sensors with Alert Status
We are monitoring several temperature sensors (fridges, -70 degree fridges etc.) with PRTG. During the day everything is ok. During the night we must trigger an "Alertbutton" to inform a Securitycompany. When I use the Alertfunk...
Tue, 10 Jun, 2025 at 9:38 PM
Installed Trial version, has passed 30 days, now says Disconnected.
After successfully installing the trial version of PRTG, set up multiple sensors. Before the 30-day limit, I reduced the number of sensors to below 100 (currently 91). After the 30 days, it continued to run for a couple of weeks. BUT now...
Tue, 10 Jun, 2025 at 9:38 PM
PRTG cluster - Fail over
The other day I stopped started the PRTG services on the Primary node of my PRTG cluster. The Secondary node became active, starting to do the alerting, nice an smoothly. When I started the PRTG services on the Primary node again, PRTG im...
Tue, 10 Jun, 2025 at 9:38 PM
Cisco Nexus 7000 System Health Limits Wrong
Hallo Bei unseren Cisco Nexus 7000 werden bei den Cisco System Health Sensoren nur die "unteren Grenzwerte für Fehler" erkannt, jedoch mit den Wert des "Oberen Grenzwertes für Fehler" befüllt. (Falsche Zuordnung) Ist das...
Tue, 10 Jun, 2025 at 9:38 PM
Any procedures during upgrade v14.2.9 to XL5 version ?
Hi , We just purchase PRTG XL5 unlimit version license and would like to upgrade the currently ver14.2.9 to XL5 . Is there any procedure need to check before we install the new PRTG software ? In the past experience , we just installed t...
Tue, 10 Jun, 2025 at 9:38 PM
Need a Method to Remotely Disable Monitoring for a Device (or alerts from sensors)
We have a process that automatically clones an oracle database into one of our existing environments. During this process we need to disable all of our oracle sensors, or alternatively monitoring for the device since it is only used for th...
Tue, 10 Jun, 2025 at 9:38 PM
PRTG IIS sensors are not giving any alarm
On my server PRTG IIS sensors are deployed for monitoring of IIS applications and but when I tested, it didn't give any alarm. Other sensors like disk sensor and wmiservicesensor are working fine. Please Help Article Comments ...
Tue, 10 Jun, 2025 at 9:38 PM
Import MIB-File: Missing Import module: RFC 1212
Ich versuche ein MIB-File zu importieren und bekomme die Fehlermeldung Error: Missing Import module: RFC 1212. Es geht um ein Trend Micro MIB-File An was kann das liegen? Danke im Voraus Article Comments Hi there, I'l...
Tue, 10 Jun, 2025 at 9:38 PM
Cannot run Hyper-V cmdlets from custom script
Hello I created a custom PowerShell script to use with the Custom EXE/Script type of sensor, but I am not able to get results from it because it says it cannot find the "Get-VM" module. I have installed WMF 5.0 in the Windows Se...
Tue, 10 Jun, 2025 at 9:38 PM
No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passw
Hello, I get this error message : No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (erreur SNMP # -2003) While trying to add a sensor on my vm. EON is already configurated...
Tue, 10 Jun, 2025 at 9:38 PM
Is here any way to monitor microsoft security essentials is up to date, on windows server 2008 ?
Hi I'm looking something like WMI security sensor, but for windows server. Article Comments Not with this sensor since it uses the Windows Security Center which is not present in Windows Server, unfortunately. Maybe anybody ...
Tue, 10 Jun, 2025 at 9:38 PM
How can I pause/unpause a specific sensor using a script or exe or ...?
Is there a way to pause or unpause a specific sensor using a script or api? We want to update specific monitored application automatically. The update is triggered by a user configuring the date/time in our "updater app". While...
Tue, 10 Jun, 2025 at 9:38 PM
Monitoring daily logfiles
Hallo, gibt es eine Möglichkeit in mehreren Logfiles in einem Verzeichnis nach Fehlern zu suchen? Ein Logfile Sensor, der nicht nur auf ein File basiert ist. Da grössentechnisch täglich mehrere Logfiles von unserer Anwendung erstellt wer...
Tue, 10 Jun, 2025 at 9:38 PM
custom headers in http advanced sensor
Hi, We need to pass header information to a web site. We tried to use http advanced sensor as described in the manual but there are no "use custom HTTP Headers" and no "Custom HTTP Headers". We are using version 14.1.8....
Tue, 10 Jun, 2025 at 9:38 PM
Feature request: granular access rights
Hi, On a device or sensor, it is only possible to grant access rights to PRTG groups, and I'd like to be able to grant specific user accounts rights to a device/sensor. I have 10 routers and would like to grant 10 users read-only access...
Tue, 10 Jun, 2025 at 9:38 PM