kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

snmp v 3
Is it possible to adjust prtg to accept snmp v3 passwords less than 8 characters? I receive following error: Error in authentication password (at least 8 chars) (SNMP error # -2009) Thanks Grega Article Comments Hello there, ...
Tue, 10 Jun, 2025 at 9:18 PM
Hiding Specific Device/Sensor from list of Downed Sensors
Hi guys, We're well on the way with customising/modifying maps and objects, however, I can't work out if it is possible to exclude a specific device/sensor from the list of downed sensors. I can understand why people may think t...
Tue, 10 Jun, 2025 at 9:18 PM
Monitoring the monitoring aka "I'm alive and working fine" status message
Monitoring the monitoring... Is there a way to set PRTG to send a status message (kind of I'm alive and working fine) either thru some configurable notification or any other way? I would like to avoid using PRTG Family tools as based ...
Tue, 10 Jun, 2025 at 9:18 PM
How to delay notifications for a sensor?
Occasionally the ping test shows a high ping and sends an alarm. I am unsure of if it possible to only have the alarm be sent after three or so consecutive failures on the part of the ping test, for example. If this can be crafted as such, ...
Tue, 10 Jun, 2025 at 9:18 PM
Emailing notifications
I have set up PRTG to monitor several server we have on site, as part of my daily checks I have to inspect disk space available on the server, is it possible to set up PGRT to email me the disk space of each server at a specified time ? ...
Tue, 10 Jun, 2025 at 9:18 PM
MIB IBM System X3650 M3 for LSI RAID monitoring
Hello, I followed this tutorial : Monitoring LSI Raid But i didn't know where is my "LSI-AdapterSAS.mib" MIB's file. I want to monitor my RAID with sensor. Error message with your tools but i activate SNMP Protocol...
Tue, 10 Jun, 2025 at 9:18 PM
EXE Notifications Not Working Since Upgrade
We recently upgraded to the current release. In the prior release, we were able to send notifications using a EXE notification. A simple batch file to do a screen popup. Since the upgrade, these no long work. They work fine from a comma...
Tue, 10 Jun, 2025 at 9:18 PM
monitoring bandwidth usage for multiple ISPs
Hi, We have 2 ISPs in house. Is there any sensor through which I can individually monitor bandwidth usage for both ISPs. I have tried sensors, with IP, Interface and Nexthop. But the results were not what I was looking for. Is there a wa...
Tue, 10 Jun, 2025 at 9:18 PM
How to generate config in file and import in PRTG
Hi, I have custom system using SNMP with different OID's which depend of it's configuration. I'll like to generate one config file from that system and import in PRTG which will make device with different sensors regarding OID...
Tue, 10 Jun, 2025 at 9:18 PM
How can I test website before authentication
I would like to test the site before authentication. For me it is only necessary the availability of the web site for authentication. When I inform web site address, the page for authentication is already displayed. I am using Http and Htt...
Tue, 10 Jun, 2025 at 9:18 PM
Setting Up Wildcard Certificate Sensor
Hello, I am trying to setup a sensor (using the SSL cert sensor - perhaps that is my issue) to check the expiration and status of a wildcard certificate. I know I have the correct address and port, but the sensor just reads as down. Soc...
Tue, 10 Jun, 2025 at 9:18 PM
Create a new ticket via API
What ist the correct line for create a new ticket via prtg-api? I tried http://[server]/api/addticket.htm?username=[myuser]&passhash=[mypasshash]&id=0&subject=Test&assigned=3301&content=contentcontentcontent&priori...
Tue, 10 Jun, 2025 at 9:18 PM
PRTG sends mail with "PRTG ist noch hier"
Since some days the PRTG server sends mail with "PRTG ist noch hier" in subject and an overview of tasks of the last 7 days. Where can this be disabled? Article Comments Hello Mario, Thank you very much for your kb...
Tue, 10 Jun, 2025 at 9:17 PM
I Have Created a Map and it is Showing Alerts for sensors it Doesnt have access to
I Have a Map that is shown on a wall board, It is set to login with a Specific account that only has access to Certain Things however it is showing alerts for things it doesnt have access to Article Comments This should be rat...
Tue, 10 Jun, 2025 at 9:17 PM
TLS and vmware sensors
The SSL Security Check sensor and any VMWare specific sensor does not seem to work well together. TLS v1.0 is, as it should, recognized as unsafe by the SSL Security Check sensor, but if we disable this version on the esxi or vcenter host...
Tue, 10 Jun, 2025 at 9:17 PM
Hyper-V VM goes down after adding it to my Probe
Recently we started using PRTG to monitor our environment. Everything is working fine, and we are learning more and more each day what PRTG has and does for our company. Only 1 problem is happening when we add a Hyper-V VM into our PRTG e...
Tue, 10 Jun, 2025 at 9:17 PM
Error sending "Email": Connection failed ("smtp.server.com")
Hello, Since I upgrade my PRTG Network Monitor to 17.3.32.2339, all my email notifications stopped working. With debug level activated I get the following debug message: "Stat Disconnected. Error sending "Email": Connecti...
Tue, 10 Jun, 2025 at 9:17 PM
Monitor a LAG as a single interface
We use a number of LAG connections on our switches and I want to be able to track bandwidth use in real time of the LAG, not the individual ports that make up the LAG. I have checked our hardware vendors and they do not have a custom MIB t...
Tue, 10 Jun, 2025 at 9:17 PM
Increase in PING Latency
Afternoon I have having a strange issue in that since the 16th July, my ping latency has gone up massively. A bit of background. I have 17 shops all connected back to HO via VPN connections. The HO has a leased line installed. Using ...
Tue, 10 Jun, 2025 at 9:17 PM
how to monitor traffic bandwidth on layer 3 interfaces (Vlans)?
using standard SNMP sensor bandwidth/traffic monitor, any vlan interface shows zero traffic (both in and out) I tried different vendors: Cisco Nexus and Brocade SX800 In CLI (Cisco) these fields are populated and counters are incresing: F...
Tue, 10 Jun, 2025 at 9:17 PM
HP Health monitor - Upper warning limit wrong?
Is the logic for "Fans broken" and "Fault tolerant fans broken" in the HP healt sensor possibly incorrect? The "Upper warning limit" is set to 0 and the help text states "Values above this limit will set...
Tue, 10 Jun, 2025 at 9:17 PM
Error generating report : %1 is not a valid Win32 application. (0xC1)
Hello, I upgraded PRTG to 17.1.30.1681, after that all my reports that try to generate PDF started to fail with error "%1 is not a valid Win32 application. (0xC1)". If i ran the report as HTML i do not have any issues. I restart...
Tue, 10 Jun, 2025 at 9:17 PM
Modify/Edit Report
Hi, I tried to modify an report but without success! :( What I need to do in this report (sensorlist no graph), is to remove entire SENSOR column. Also, on first column, I want to see only the DEVICE, not the full path PROBE,GROUP,DEVI...
Tue, 10 Jun, 2025 at 9:17 PM
Missing Graphs in Reports sent by Mail
Dear Support, I want to ask you about "report setting". why when i choose template with graph only or graph with data file. when a report is running, sending a result to my email, a graphic screen not showing in my report. ...
Tue, 10 Jun, 2025 at 9:17 PM
Alarm sensor sound
Hi, i would like to know how to set alarm sound to the specifiy sensors ( i mean not to the all alarm appear but the ones i want ) Thank you for your help. Article Comments Hello, Thank you for the KB-Post. What do you have ...
Tue, 10 Jun, 2025 at 9:17 PM
Suppress Auto-Update Probe Notifications
Is there any way to automatically suppress or pause all the notifications that happen after an auto-update. Currently after an auto-update we get dozens of notifications from the probes all going down and then coming back. This is noise a...
Tue, 10 Jun, 2025 at 9:17 PM
C# int value too large for int32
I have a custom .net c# executable that I created and it uses command line switches to retrieve different metric values from MSSQL and sends them back to PRTG. I use this to monitor my production MSSQL db performance. It all works well on...
Tue, 10 Jun, 2025 at 9:17 PM
Expiry limit for SSL Certificate Sensor
https://www.paessler.com/manuals/prtg/ssl_certificate_sensor describes the sensor has having; Days to expiration (with predefined lower warning and error limits) However I cannot find any documentation of what these predefined limits are,...
Tue, 10 Jun, 2025 at 9:17 PM
Geräte verschieben in andere Gruppe
wie kann man mehrere Geräte in eine andere Gruppe verschieben? V17.2.31.1917 Article Comments Hallo Herr Walther, Sie können im Reiter "Management" mit Shift Click mehrere Geräte auswählen und per Rechtsklick &qu...
Tue, 10 Jun, 2025 at 9:17 PM
Migrate one sensor group to new core server
Hello, we are migrating a large number of users from our main PRTG server to a secondary. This is necessitating the movement of well over 1000 devices and subsequently more than 16000 sensors. Please tell me there is a way to copy the right...
Tue, 10 Jun, 2025 at 9:17 PM
Get PRTG Informations using web services
Hi everyone, I'm wondering if it's possible to "discuss" with the PRTG's server using Web Services ? For exemple, can I add or delete a device, or modify a critical CPU threshold with Web Services? Also, is it poss...
Tue, 10 Jun, 2025 at 9:17 PM
Permanent Maintenance schedule for X time period
I have a server that will always trigger alerts during a specific time frame. Management is not okay with increasing the interval of the scanning or the state of the triggers but are okay with a permanent maintenance window during this very...
Tue, 10 Jun, 2025 at 9:17 PM
How to monitor Baracuda link load balancer throu prtg
Dear Sir, we have installed new baracuda link load balancer in our network,and we want to monitor that device with PRTG monitoring tool please explain the procedure how to configure baracuda LLD with PRTG Thanks and regards S...
Tue, 10 Jun, 2025 at 9:17 PM
Include space in bindings - SNMP Trap Receiver
Hi, I am working on filters for my SNMP Trap Receiver Sensor. I am stuck on the bindings part in the error filter section. The device I am trying to incorporate has two states: 1. Error state with the trap SNMPv2-MIB::snmpTrapOID.0 ...
Tue, 10 Jun, 2025 at 9:16 PM
"No response" on PRTG - But valid responses are present
I've added a custom sensor to my device. The sensor on PRTG constantly only shows "No Response (Error #2003)". I downloaded and ran the 'SNMP Tester' tool with identical errors. A copy of the log is below: ------...
Tue, 10 Jun, 2025 at 9:16 PM
Error PE002
I am trying to add a DNS sensor to one of my DNS servers but keep getting a No Response PE002 error code. I have verified that the DNS service is running and it is serving dns requests correctly. My ping sensor is working fine. I am able...
Tue, 10 Jun, 2025 at 9:16 PM
Where can I store solutions to an alert raised?
I am looking for a way to store a document outlining the solution to an alert. In other words: If an alert gets raised then I'd like to point to a link which shows an article/instructions on how to fix the issue. Article Comme...
Tue, 10 Jun, 2025 at 9:16 PM
Trying to contact support through webpage but can't.
I have been trying to raise a case through the "contact support" option on the PRTG AJAX Webinterface, but it keeps saying that the Support Bundling is Busy. I did manage to successfully raise a case yesterday but since then hav...
Tue, 10 Jun, 2025 at 9:16 PM
API json filter for ChannelID
I'd like to grab the sensor value, selected by channelid in json format: api/table.xml?content=values&output=xml&columns=datetime,value_,coverage&id=123456&noraw=1&usecaption=true&count=10 returns the values...
Tue, 10 Jun, 2025 at 9:16 PM
API Channel Last Value
Is there a way with thw API to retreive the last value from a particular Channel on a Sensor (Free Space F: on a Multi-Disk Sensor for example)? Article Comments Hello, that should be possible with the API, and for example a c...
Tue, 10 Jun, 2025 at 9:16 PM
How to delay UP notifications
Is there a way to delay UP notifications, until a sensor has been UP for a minimum of X amount of time? Say, don;t send me the UP alerts until the server has been UP for at least 5 solid minutes. Scenario: we have a client who wants to no...
Tue, 10 Jun, 2025 at 9:16 PM
'Library' access to 'packet loss' channel of ping sensors under Notifications
Hello. I have created a Library to gather ping sensors for packet loss notification. Library -> Add Library -> Library name: "ping packet loss" I dragged and dropped the Local Probe to the Library's tree and editte...
Tue, 10 Jun, 2025 at 9:16 PM
Android Connecting Problem
Hello team. We are having problems to connect to our PRTG server from Android APP. We are 100% sure about the IP, port and credentials as are the information that we use to connect by web, but on Android APP we are receiving this messa...
Tue, 10 Jun, 2025 at 9:16 PM
batch file or vbscript required to get conection info using netstat on perticular ports on windows s
i was testing batch files using below script @echo off del c:\test\d.txt c:\PsExec.exe \\server -u domain\username -p password netstat -n |find /c "IP/PORT" > c:\test\d.txt for /F %%i in (c:\test\d.txt) do set myRESULT=%%i ec...
Tue, 10 Jun, 2025 at 9:16 PM
Überwachungsunterbruch bei WMI-Sensoren
Woran kann es liegen, dass es nach Regelmässiger Zeit auf überwachten Systemen zu einem Unterbruch der Überwachung der WMI-Sensoren kommt? Der Sensor gibt keinen Fehler raus, stoppt aber für ca. 2h die Aufzeichnung der Daten des Sensors. Im...
Tue, 10 Jun, 2025 at 9:16 PM
PRTG’s web interface behind Loadbalancer
Hi, I use an PRTG-Cluster with 2 Nodes. Is it possible to use the web Interface behind an loadbalancer? Regards Michael Article Comments Hi Michael, whyt exactly do you want to do? Do yo want to distribute the traffic with a ...
Tue, 10 Jun, 2025 at 9:16 PM
ignore errors on VMware hardware sensors
I monitor HP ESXi hosts with the VMware Host Hardware Status (SOAP) sensor. I do get a warning for Power Supply 6 and Power Supply 7 which are not present at all. Is there a way for the sensor to ignore these? Article Comments ...
Tue, 10 Jun, 2025 at 9:16 PM
Schedule timetable mode timezone
Hi, When creating new schedules in the timetable mode editor, to create a working schedule, the input time we choose does not match any real timezone. For instance :- - my user account is set to UTC +10. - the server is set to UTC +10...
Tue, 10 Jun, 2025 at 9:16 PM
How can I monitor Citrix environments?
I would like to have an informative overview about the status of my Citrix environment. In addition to the basic parameters like CPU, memory, etc., I want to gather other even more useful Citrix related statistics. But first I need to kn...
Tue, 10 Jun, 2025 at 9:16 PM
Super low bandwidth being reported
I am new to prtg, and still using the free version. Plan to upgrade if I can get the kinks sorted out. I will be mostly monitoring sonicwall firewalls from several remote sites, as well as my on prem sonicwall for ipfix, and snmp. the ba...
Tue, 10 Jun, 2025 at 9:16 PM
Custom EXE/Script Sensor - Return value
Hi, We have build a custom exe/script sensor (using JAVA) and getting it executed using windows bat file. when executing, scripts generates some output and we need to PASS or FAIL the sensor based on text output. PRTG always complaint &...
Tue, 10 Jun, 2025 at 9:16 PM
WCF service using HTTP Advanced Sensor - Content Type
I have followed the instructions for configuring the HTTP Advanced Sensor for a SOAP web service but am still getting errors when trying to post the request. https://helpdesk.paessler.com/en/support/solutions/articles/66680-is-it-possible-t...
Tue, 10 Jun, 2025 at 9:16 PM
How to set the speed trigger can repeat every 5mins
Hi PRTG community, I am trying to add speed trigger for bandwidth management, after searching from internet and went through the manual. Only found out state trigger have repeat function. But speed trigger which is no option can be select...
Tue, 10 Jun, 2025 at 9:16 PM
how to disable prtg alert
hi I installed PRTG , but i hear a voice every 30 minutes, ding ding ding ding, how can i disbale it? i cant find it please help me Article Comments Hey marzieh salimim, I guess you are referring on the audio-notification of t...
Tue, 10 Jun, 2025 at 9:16 PM
best programming language for SSH
I've got some VPNs that drop fairly frequently, and can be reset from either a web interface or SSH. The web interface is doesn't seem to have an API, so that's out. So, my plan was to build something and create it in PRTG...
Tue, 10 Jun, 2025 at 9:15 PM
Automatic Logout
I've set our Automatic Logout option to Logout user automatically after a certain period of inactivity. The period I set is 600 but we still get logged out after around an hour. Is this a bug? Article Comments I would re...
Tue, 10 Jun, 2025 at 9:15 PM
Warning Exchange DAG Sensor
Hello, I am monitoring the Microsoft Exchange DAG: two servers, three databases both enabled on one of the servers. The PRTG shows me that the databases that make up the DAG are in warning. On server A (preferred) the warning is: "acti...
Tue, 10 Jun, 2025 at 9:15 PM
Setup a PRTG Remote Probe within an Amazon AWS Workspace?
Dear all, I' dlike to setup a remote PRTG probe in an Amazon AWS Workspaces Windows7 PC. Do you have any experience/documentation about how to get this setup? Thank you, Henri Article Comments Hi Henri, It should be p...
Tue, 10 Jun, 2025 at 9:15 PM
Windows Backup Sensor Custom Exe
I want to address a fix to a problem that a lot of people have been having and that I couldn't find a proper solution to here in the knowledge base. Below is a script that is working in the 17.2.30.1883 version. I did not write the whol...
Tue, 10 Jun, 2025 at 9:15 PM
Microsoft SQL v2 sensor with declared variables
Hello, I'm moving a query from the v1 sensor to the new v2 type. I've created the SQL file in the correct place, selected the correct database and have tried to run the sensor. When run, the sensor returns 'Must declare the ...
Tue, 10 Jun, 2025 at 9:15 PM
PRTG Sensor Reporting: No Valid Datatable found
Hi PRTG Support, We have a SQL sensor setup for monitoring one of our scheduled jobs. The sql script returns either '0' or ''1' based on the result of the job and then checks against the lookup setup for these boolean ...
Tue, 10 Jun, 2025 at 9:15 PM
Downtime only report
Hello! How can I customize a report to ONLY show me devices with downtime only? Maybe someone has already edited the report in this way? Is this possible in principle? Ty! Article Comments Hello, Thank you for the KB-Post. I&...
Tue, 10 Jun, 2025 at 9:15 PM
Logging in to WMI in a non-domain network
Hi, I am using PRTG in an environment without a Windows Domain. Right now I have a very successful Test Setup and what I am trying to do is get the PRTG to log in to the "server" pc so I can monitor all .exe files that I need to...
Tue, 10 Jun, 2025 at 9:15 PM
SSH Advanced script and custom units
Hi, I've written a script to monitor disk space usage and it displays with a custom unit value of G for gigabytes or T for terabytes, depending on the value pulled. When a disk that was at 500 GB of free space (displayed as "500 ...
Tue, 10 Jun, 2025 at 9:15 PM
History Alarm Report
Ho can I create a history Alarm Report for a single probe? Within the Logs it is not possible to export all the notifications for the last 6 months, becuase I can't filtet the logs. Is there an other way to create this report/export...
Tue, 10 Jun, 2025 at 9:15 PM
PRTG SSL error
HI I'm using PRTG Network Monitor 14.1.8.1371 x64. I configured my PRTG to send sensor alarms to Telegram by https://api.telegram.org/bot<your-api-key>/sendMessage command. But i have alarm like this: error connecting with ...
Tue, 10 Jun, 2025 at 9:15 PM
Getting Access Denied, PSSessionStateBroken error
Hello, running the following script and receiving this error when trying to get information from remote servers. I can run the script myself and don't receive any errors, its only PRTG that is returning the error so I believe that it ha...
Tue, 10 Jun, 2025 at 9:15 PM
Traffic out is very high than traffic out
hello please explain to me why this might be happening.Traffic out is higher by far than traffic in as shown in the graph. Article Comments Hello Renn, Traffic In is the traffic which is coming in on a specific port. Traffic...
Tue, 10 Jun, 2025 at 9:15 PM
Monitoring bis zu 2000 Windows Server
Guten Tag Wir betreiben PRTG für die Überwachung von Linux Server. Nun möchten wir auch Windows Server 2008/2012/2016 damit überwachen. Unser Ziel ist bis zu 2000 Windows Server zu Monitoren. Die Parameter Ping, CPU, Memory, Disk und Networ...
Tue, 10 Jun, 2025 at 9:15 PM
Monitor multiple sensors
I would like to monitor multiple specific sensors from different servers and connect them to for example a traffic light on a map. To be more specific: Next to the specific sensors I would like to monitor other sensors which are not conne...
Tue, 10 Jun, 2025 at 9:15 PM
Not receiving Netflow from Mikrotik
Hi There My sensor setup for Netflow from my Mikrotik router still show as: No data since startup :( The timeout is set to 6 minutes on PRTG side and 5 minutes on Mikrotik side. Set to port 2055 UDP, which is allowed on Windows firewall a...
Tue, 10 Jun, 2025 at 9:15 PM
Is it possible to customize the dashboards?
Is it possible to customize the layout of the four built in dashboards or is it possible to create my own dashboard to display what I feel is most pertinent to me? Article Comments Dear John, we recommend creating your own das...
Tue, 10 Jun, 2025 at 9:15 PM
How to add a custom div as a map object
I'm trying to add a custom div as a map object. (very similar to Paessler's own dashboard detailed here https://www.paessler.com/blog/dashboards-at-paessler ) To do this, I need a custom javascript loaded, as well as a custom div....
Tue, 10 Jun, 2025 at 9:15 PM
Can I run a report for sensors above a threshold?
I would like to run a daily report for a specific sensor that breaches the upper limit. Is this possible? Article Comments You can do this using PTF.Status2Email The application can be used as a Custom Notification or as a sc...
Tue, 10 Jun, 2025 at 9:15 PM
Regarding to the Email Notification
I am trying to configure E-mail notification but some how it is not working I even tried test notification and facing the same issue. I have followed all the documents in the forums and website but still not working. Please Help. ...
Tue, 10 Jun, 2025 at 9:15 PM
Can I create a sensor that displays the average value of another sensor for a specific time period?
Hi, I want to ask if there is a possibility to for example take all values from a sensor from the past hour, then make an average and display it in a channel? For example, we have a custom sensors that show values of dumps/minute, and ...
Tue, 10 Jun, 2025 at 9:15 PM
PRTG Folder Monitor stopped triggering
We have had a folder monitor setup for a while now - it was working fine then all of a sudden in one of the recent versions it stopped alerting us of changes. It doesn't seem to be triggering a change event - the data (overview and live...
Tue, 10 Jun, 2025 at 9:14 PM
How can PRTG send messages to line app ?
I would like to send notifications to line app https://line.me this is LINE Notify API https://notify-bot.line.me/doc/en/ Article Comments Hi there, From what I've seen so far this might possible with a notification tha...
Tue, 10 Jun, 2025 at 9:14 PM
Port Forwarding / Port Redirection to PRTG Server Administration Tool
I have the PRTG Server Administration Tool setup on https port 443 and wish to redirect form a different WAN port. I have Port Forwarded to 443 in the router, but it won't connect. Please Advise Article Comments Dear Kaspe...
Tue, 10 Jun, 2025 at 9:14 PM
How to manage custom SNMP tables (IF-MIB alike) to monitor indexed parameters?
I need to monitor some traffic parameters in Huawei devices using SNMP. Those parameters are indexed in SNMP dynamic tables. e.g.: Index Name Board Subcard Port Out Bytes Tx Utilization 26.26.98.111.97.114.100.61.49.44.115.117.98.99.97...
Tue, 10 Jun, 2025 at 9:14 PM
How do I add an existing user to an existing group
I already have an existing user, but I would like to be able to add him to a group that has expanded capabilities. How do I add the existing user to a group without re- creating the user all over again? Article Comments Hi Sweed...
Tue, 10 Jun, 2025 at 9:14 PM
snmptrafficsensor and bandwithsensor interface unkown
Hi, we have already added a new firewall in prtg and we can see different interface like (11) traffic, someone has name so we know it but other no and moreover we are seeing more interface than we have physically. We suppose this sensor u...
Tue, 10 Jun, 2025 at 9:14 PM
Adding 'HTTP XML/REST' sensor
Dear Support team, I’m trying to add a sensor ‘HTTP XML/REST Value’. It’s working via web-browser normally. But in PRTG, return below message. The 'input' start tag on line 71 position 34 does not match the end tag of 'td...
Tue, 10 Jun, 2025 at 9:14 PM
monitor if a file with a specific pattern exists at a specific time of day
hi! I need to find a solution for the following requirement: We should monitor - specific folders with the pattern: <servername>\AD\<location shortcut>\Import\ - in which daily at 01:30 am a file should be created - with the fo...
Tue, 10 Jun, 2025 at 9:14 PM
MAP refresh entire screen (no Ajax)
Hi PRTG support, I've created a map and a Readonly account. This is for a status display. However, the entire screen are refreshed every 30 second, i.e. et flashes briefly. I was of the impression that it could run using Ajax and ...
Tue, 10 Jun, 2025 at 9:14 PM
Disable alarm on ping sensors
I would like to disable the alarm on ping sensors for a specific group. My users turn their workstations off at night, and there is no value in having the ping sensor throw an alarm. I would still like the other sensors to be disabled when ...
Tue, 10 Jun, 2025 at 9:14 PM
Cannot access file: Access is denied(5) (code: PE031)
I'm having issues with a file content sensor I have setup: "Cannot access file: Access is denied(5) (code: PE031)". The file I am trying to monitor is accessed through an administrative share. Before deploying the sensor, I...
Tue, 10 Jun, 2025 at 9:14 PM
[Cisco WLC] Show AP name
Hello all. We are using PRTG to monitore some Cisco APs registered into a Cisco WLC. On PRTG, we can see the IP address of the AP but we need to add the AP name configured on WLC. For example, if my AP is labeled as 'MainRoom' o...
Tue, 10 Jun, 2025 at 9:14 PM
SNMP MIBS
I need to know in which AP the user is connect in real time, I see this in WLC CISCO but I need to see this in some API from the WLC CISCO that you know or enabling SNMP MIBS, thanks in advance. Article Comments Hey Pablo, Th...
Tue, 10 Jun, 2025 at 9:14 PM
Monitor APs from a Wireless Controller
Hi, I am wondering if I can use a SNMP sensor to monitor all wireless APs from one Wireless Controller. So I want to have the amount of APs (in my case 15) returning a value of 15 APs that are up, to the wireless controller. If one AP goe...
Tue, 10 Jun, 2025 at 9:14 PM
Cisco WLC MIB
Hi, Anyone has achieved to walk the MIB for Cisco WLC 2504/5508 in PRTG? I have imported the MIB to PRTG, but when I run the OIDLIB the result is 0. Thanks in advance Ruben Article Comments Hello, thank you very much for your...
Tue, 10 Jun, 2025 at 9:14 PM
Monitor Cisco WLC 2125
Hi !! Is there any posibility to monitor an cisco WLan Controler. I´d like to know which Access Points are online, which Clients are online on which AP´s and so on. I imported an snmp walk with about 20000 OID´s and i can´t find out how t...
Tue, 10 Jun, 2025 at 9:14 PM
How to get AP numbers from Cisco WLC via SNMP
I've spent a lot of time trying to get number of working AP registered on Cisco WLC 4400 series. Since there is a problem to make SNMP walk sensor (and, what is more important, i do not want to waste licensed sensors for every AP i need...
Tue, 10 Jun, 2025 at 9:14 PM
Netflow on Cisco 5508 Wireless Controler
I have enabled Netflow on my Cisco 5508 WLC and am exporting it to a Netflow v9 sensor. The sensor is receiving the Netflow information from the wireless controller, but all data is defined as "Other" This includes protocol info...
Tue, 10 Jun, 2025 at 9:14 PM
Fehler: Verbindung konnte nicht hergestellt werden ( code: PE015)
Guten Tag, ich bekomme Folgende Fehlermeldung bei jedem WMI Sensor: Fehler: Verbindung konnte nicht hergestellt werden ( code: PE015) - Dazu muss ich sagen das der Server erst neu erstellt wurde. Gruß Sven Schneider Article...
Tue, 10 Jun, 2025 at 9:14 PM
OTP login
Hello, does PRTG support OTP logins? Thank you Article Comments Hi Varna2, As of now, PRTG doesn't support 2FA. Kind regards, Stephan Linke, Tech Support Team Aug, 2017 - Permalink
Tue, 10 Jun, 2025 at 9:14 PM
Couldn't aquire Softlock - Class TOctCheckWMIVolume (508)
Hi there, could anyone please shed some light on the debug error Couldn't aquire Softlock - Class TOctCheckWMIVolume (508) I have no idea how to resolve it and this is the only error data i can get except PE015. This is also affecting...
Tue, 10 Jun, 2025 at 9:14 PM
Open ITEM (Group, Device, Sensor) in a new Window
Hi, is there a way to open the selected item (like Group, Device, sensor) in a new window? Article Comments Dear Carlascom, in the web interface, usually Ctrl+Leftclick works in order to get that item in a new browser tab. If ...
Tue, 10 Jun, 2025 at 9:14 PM
Installing on a closed network (no internet access)
PRTG will not activate without contacting Passler.com, which is not permitted from a closed network. What would the method of obtaining a license for < 100 devices be, without Internet access from the server? Article Comments ...
Tue, 10 Jun, 2025 at 9:14 PM
Monitoring APC UPS: Unauthorized user attempting to access the FTP interface
After I've began to monitor a APC's Network Management Card for a Smart-UPS I'm receiving frequent messages in the UPS's software: "Detected an unauthorized user attempting to access the FTP interface from 192.168.1...
Tue, 10 Jun, 2025 at 9:13 PM