kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How do I activate sFlow on a HP ProCurve 28xx / 53xx series switch?
I need help activating sFlow on a HP ProCurve 2800 or 5300 series switch. Article Comments Activating sFlow on HP ProCurve 28xx Please see http://www.plixer.com/blog/general/how-do-i-enable-sflow-on-my-hp-procurve-2800-series-...
Tue, 10 Jun, 2025 at 2:08 PM
Cisco System Health CPU - FAN down
Hello, we are monitoring a Cisco ME 3800 switch with PRTG and noticed that periodically the System Health CPU Fan 1039 State changes from "Not present" to "Error in Fan 1039 State: 'Shutdown'". See below for an...
Tue, 10 Jun, 2025 at 2:08 PM
Sensors show 'Unusual Detection' after latest update, no change to data ?
After the latest update lots of our sensors (predominately switch ports) have all changed to unusual status, even though traffic hasn't changed at all , it occurred as soon as the server started up again after the update , affects mult...
Tue, 10 Jun, 2025 at 2:08 PM
Can labels show on maps without having to mouse over the item?
prtg 13 I have created a map with about 50 devices. On the map I cannot see what the locations are unless I mouse over them. Is there a way to have the labels show up automatically without having to mouse over? Article Comments ...
Tue, 10 Jun, 2025 at 2:08 PM
Administrator Account losing privileges
I login as admin and see two remote probes requiring acceptance, when I click 'deny' on one I am told I don't have sufficient privilege for this action. On OKing this I return to the probes list to see that neither of these two ...
Tue, 10 Jun, 2025 at 2:08 PM
PRTG Not Connecting
I just downloaded the free trial & I am having issues with making a connection. This is my first time using/trying this program - so I am not sure what it takes for it to connect. My guess & from what I read, it is suppose to be a...
Tue, 10 Jun, 2025 at 2:08 PM
How do I copy devices for users?
I want to allow AD users to login, but their device list is empty. Is there a way for me to copy the device list for each user from the main admin account? Article Comments Hi, by default a newly created user with no administr...
Tue, 10 Jun, 2025 at 2:08 PM
User Views
We have setup no admin accounts to segregate the view for our users. Our main Admin account can view all devices/sensors and then we have a normal user account that can only view set devices. However when logged into the user account it wil...
Tue, 10 Jun, 2025 at 2:08 PM
OID values
I have a large multi service plateform and I am having a hard time finding the right info to input into the graph. I have done some SNMP walkes and I have found the definition that I would to graph but I then cant find the current value. Th...
Tue, 10 Jun, 2025 at 2:08 PM
Netflow sensor shows double bandwidth usage?
I am graphing traffic passing through a Cisco router, and it seems as though bandwidth utilization on the Netflow sensor is double what is displayed by the interface. For instance, the interface graph will show 2mb peak usage, while the net...
Tue, 10 Jun, 2025 at 2:08 PM
Where can I find the Rescan Tab for devices
I have a German Version. Where do I find the Rescan Device Tab so that I can skip auto-discovery for known devices. Thank you in Advance Article Comments When you are setting the options for the group Auto-Discovery there shou...
Tue, 10 Jun, 2025 at 2:08 PM
Benachrichtigungen & Zeitpläne
Guten Tag. Folgende Frage: Ich habe eine Bibliothek, in der sich diverse Sensoren befinden. Dieser Bibliothek habe ich einen Trigger für Benachrichtigung verpasst "SMS". Die Benachrichtigung "SMS" hat einen Zeitplan...
Tue, 10 Jun, 2025 at 2:08 PM
Cannot monitoring HP thin client H5740 by WMI
Hi, My company using HP thin client H5740 and found cannot monitor them by PRTG WMI sensors. They mainly show 2 kinds of errors: 1. 80041010: The specified class is not valid.- Note: the OS version of the device could not be determined,...
Tue, 10 Jun, 2025 at 2:08 PM
Ssh script exit 2 like nagios
Hi, I am in the process of migration to PRTG from nagios, we have a lot of custom scripts and i need i need to use in prtg. In nagios when we have an exit 2 the interface show a critical alert but in prtg is System Error. How can i have an ...
Tue, 10 Jun, 2025 at 2:08 PM
Symantec BackupExec Monitoring
Hello, Is there an easy way to Monitor the Backup Jobs of Symantec BackupExec? Best Regards Article Comments My research pointed here, http://www.prtgplugins.com/ Problem is I cant trial it as the site doesn't let you ...
Tue, 10 Jun, 2025 at 2:08 PM
Only view live graphs data
Hi Supporter I'm using PRTG Network Monitor 12.2.1.1767 , I only want to see live grahp after I login to PRTG like Traffic grapher , how can I do it ? Regards Duy Dang Article Comments PRTG Network Monitor offers live ...
Tue, 10 Jun, 2025 at 2:08 PM
Restarting Core Server Service?
Hello, I've been using PRTG with a 100 person license, and I need to move it to another server. I've went to delete the license key on the server it is currently on, and it has asked to restart PRTG Core Server Service for the cha...
Tue, 10 Jun, 2025 at 2:08 PM
Why does it take so long for questions to appear?
How come it can take days for questions to appear in the KB? Article Comments Since we had multiple issues with Spam and bots in the past, all queries need to be published by a moderator. Depending on the nature of the question,...
Tue, 10 Jun, 2025 at 2:08 PM
Why are vmwaresensor and PFT sensor contacting the internet ?
My vmwaresensor and PFT sensor are attemping to contact 3 sites in on the internet every min. I hav not set this up and cannot explain it. Any ideas ? The IP addresses are 83.143.190.73, 75 and 178.255.83.2. These sites resolve to addresses...
Tue, 10 Jun, 2025 at 2:08 PM
Why am I seeing gaps in my graphs?
I am currently seeing gaps in my graphs on all of my sensors, what could this be? Article Comments Often times we find that this is the result of the server that is running PRTG syncing to a time server which causes PRTG to &...
Tue, 10 Jun, 2025 at 2:08 PM
Remote Probe not reconnecting after update
Hi, I have just updated to version 13.1.1.1159 and one of the Remote Probes remains disconnected. This probe was newly installed earlier in the week and the GID of the old prob has been moved over to it. We have updated PRTG Configuratio...
Tue, 10 Jun, 2025 at 2:08 PM
Using custom graphics in Maps, not linking to sensor?
So, I found this https://www.paessler.com/knowledgebase/en/topic/8043-can-i-use-my-own-images-icons-logos-in-prtg-s-map-editor and successfully added my icons in, but when I select a sensor and then drag image onto the designer like I do fo...
Tue, 10 Jun, 2025 at 2:08 PM
XML to PRTG sensor
Hi, I have a problem. I'm trying to get results from XML file and display them in PRTG as one sensor with multiple channels. My XML file have following format: <?xml version="1.0" encoding="UTF-8" standalone=&qu...
Tue, 10 Jun, 2025 at 2:08 PM
Auto-update doesn't work
I use PRTG version 13.3.4.2557 x64. "Automatically download the latest version and alert the admin" is set in System Administration - System & Website - PRTG Software Auto-Update Server has direct internet connection t...
Tue, 10 Jun, 2025 at 2:08 PM
nexus 5596UP
Hi, An autodiscovery on nexus 5596UP (width L3 module) doesn't show VLAN interfaces. It works on cat4503. Article Comments When you add a SNMP traffic sensor to the device normally, are you able to see the VLAN interfaces ...
Tue, 10 Jun, 2025 at 2:08 PM
Problems using ssh sensors
Hi support team, I've running a AIX 5.3 machine and used a SSH sensor for monitoring hdd capacity. It works quite well but for some reason the two sensors for monitoring memory and load balancing aren't working as they can't p...
Tue, 10 Jun, 2025 at 2:07 PM
Can't find PerfCounter sensor
Hello, trying to monitor a performance counter. Used this article to figure it out https://www.paessler.com/knowledgebase/en/topic/50673-how-can-i-find-out-the-names-of-available-performance-counters However i can't find the senso...
Tue, 10 Jun, 2025 at 2:07 PM
SSH sensor stops recording data
Hi support team, since a couple of days I have a ssh sensor recording data regarding hdd capacity. Now and then the sensor stops recording data. It is nor paused nor is the machine offline. Do you have any idea why this is happening? Sc...
Tue, 10 Jun, 2025 at 2:07 PM
SNMP woes
No available interfaces on this device (code: PE049) I'm trying to use an SNMP library. I was able to convert the MIBs to a library using the tool. I can use the SNMP test tool to view all the OIDs. But for some reason i can't cre...
Tue, 10 Jun, 2025 at 2:07 PM
how to distinguish mulitple ipsec vpn tunnel monitors on netscreen
I am using Juniper SSG and has multiple ipsec VPN tunnels running. I already got the OID that monitors the tunnel status (established or disconnected). However, when I let prtg scan the tunnels to create a monitor, it just shows numbers and...
Tue, 10 Jun, 2025 at 2:07 PM
Error when auto updating
I'm getting the following message when I try to autoupdate PRTG. What's wrong?? Software update is not available: [05-08-2013 09:29:31] Autoupdate: Error while downloading update (Socket Error # 11001 Host not found.) go to auto...
Tue, 10 Jun, 2025 at 2:07 PM
Powershell output
Here's my script: $state = get-wmiobject MSCluster_Node -computername sqlserver1 -namespace ROOT\mscluster -authentication packetprivacy | Where { $_.nodeinstanceid -match "00000000-0000-0000-0000-000000000001" } | foreach {...
Tue, 10 Jun, 2025 at 2:07 PM
WMI error - server execution failed - happens from time to time
From time to time a get WMI errors on windows servers. They run 2003/2008/2008R2. The message is often "Server execution failed" or "Sensor stopped due to WMI lockup". How do i go about troubleshooting this problem? ...
Tue, 10 Jun, 2025 at 2:07 PM
VMware Sensors
Hi, I'm curious to know more about the built-in Vmware sensors in PRTG. Specially the Datastore Total ReadLatency & Datastore Total WriteLatency. What do these sensors actually mean? and how do they compare with the data we see ...
Tue, 10 Jun, 2025 at 2:07 PM
Display value snmp custom sensor delta counter NOT in #/sec
Hi, I want to use the snmp delta counter for monitoring an oid. At the url: https://www.paessler.com/manuals/prtg/snmp_custom_sensor Channel Unit Configuration is mentioned after Access Rights. Is use for testing the free version 1...
Tue, 10 Jun, 2025 at 2:07 PM
How can I use sensor visuals from PRTG in other websites?
How can I use graphics from the PRTG-Webinterface in other websites (without using maps)? I know there is a way to embed graphs but is there a way for other visuals? By visuals I mean stuff like this: http://s22.postimg.org/fjhm4dff5/prtgvi...
Tue, 10 Jun, 2025 at 2:07 PM
What mean error code "SNMP error # -2003"
For several days we have at the same time an error on one of our Cisco 6509 core switches. This error occurs day after day between 22:07 to 22:15 on SNMP sensors. Article Comments Hi, does the error appear and disappears without...
Tue, 10 Jun, 2025 at 2:07 PM
How can I monitor my Dropbox, Skydrive or Google Drive account
I want to monitor the usage counters of my Dropbox, Skydrive and Google Drive account. How can I accomplish this? Article Comments This is possible with three new Custom Sensors available from the Google code project Sensors D...
Tue, 10 Jun, 2025 at 2:07 PM
We have a large number of sensors (15,000+) What is the best set-up?
We have a large number of sensors across a number of sites and we are experiencing performance issues. Is it possible to spread the load across 2 servers? or should we just use a bigger server? We are currently running a Windows 2003 64...
Tue, 10 Jun, 2025 at 2:07 PM
Monitor traffic through my Netgear WGR614V4
PRTG is setup on my desktop computer *.*.0.2 WGR614V4 Netgear Router is *.*.0.1 I want to monitor the bandwidth on the wan port because I have a cap from my ISP of 60GB per month and I want to make sure I do not exceed that limit. ...
Tue, 10 Jun, 2025 at 2:07 PM
Strange spike in bandwidth speed and usage
From 4am to 5am on 9/18/2013 PRTG says i used 13GB of bandwidth? My max speed from my ISP is only 7000Kbps There is no way I can download 13GB in one hour its not possible Here is were i see the spike http://pastebay.net/pastebay.ph...
Tue, 10 Jun, 2025 at 2:07 PM
All sensors on master node in cluster are unknown, unable to monitor
Hi Support, I have one master node and one fail over node, on both nodes every sensor that is on my master node has no data for days now and all are in an unknown state. My Remote probes are fine though. just my master node that has the c...
Tue, 10 Jun, 2025 at 2:07 PM
ASA Netflow 9 not populating data
I have a cisco ASA configured to export flow data to the PRTG server every 10 seconds. I have the port open on the server and I can see the flow data coming in to the server in wireshark. I have the ASA setup in PRTG with a Netflow 9 sens...
Tue, 10 Jun, 2025 at 2:07 PM
Can't edit or delete accounts with iPRTG
Tapping the blue arrow to edit an account doesn't work on my iPhone 4S. How do I edit or remove accounts? Article Comments Hello, thank you very much for your KB-Post. Which iOS version are you using? best regards. S...
Tue, 10 Jun, 2025 at 2:07 PM
Ignoring map refresh fails
Hello, I'm displaying a fairly static map from prtg on a big monitor, however it often fails to refresh which results in the entire screen being white and the message: map refresh failed, until 60s later when it tries to refresh again. ...
Tue, 10 Jun, 2025 at 2:07 PM
Monitoring sensors for a cluster server
Hello, I have two servers. One Primary and one cluster server. As you know, if something goes wrong with the primary server, the cluster server gets acivated and becomes a primary server and vice-versa. Now, imagine i have drives D, E, ...
Tue, 10 Jun, 2025 at 2:07 PM
Ping notification only based on group
Is it possible to only set a state trigger for a group but only get notification when the ping is down? Article Comments Hello, thank you very much for your KB-Post. This is possible, but only with [https://www.paessler.com/ma...
Tue, 10 Jun, 2025 at 2:07 PM
How can I create a view of groups filtered by tags?
Hi I've organised our network objects within groups representing each remote site. I've tagged each of the site groups with tags representing the ISP they connect through. I now want to create a view showing the site groups with...
Tue, 10 Jun, 2025 at 2:07 PM
how many sensors can be display?
Able to create group and add devices to monitor, but no able to monitor over 50 sensors, it is a restriction of the trial? Sorry, can not show more than 50 sensors Article Comments Hello, the trial allows unlimited number of...
Tue, 10 Jun, 2025 at 2:07 PM
HTTP Full Web Page Sensor discrepancy between engines
When using IE as the browser engine, I get a load time of about 6 seconds for the site I am monitoring. However, when using Chromium of Phantom/JS as the engine, my load time is 70 ms. After some packet captures, it appears that Chromiu...
Tue, 10 Jun, 2025 at 2:07 PM
Viewing todays stats
How do I view stats for today in the sensor view of PRTG? I can see a link for live data, and I can see a link for 2 days, but how can I see stats for events beginning at 00.00 and ending at 23.59? Article Comments This would...
Tue, 10 Jun, 2025 at 2:07 PM
How do I monitor a Dell PS Series SAN with PRTG?
I need to monitor these arrays from PRTG. Article Comments I also have been looking for this, can we just use the Dell Powervault MDi sensor? Sep, 2013 - Permalink The Dell Powervault MDI Sensor is using a technology, th...
Tue, 10 Jun, 2025 at 2:07 PM
Proper Custom Sensor with channels
Hi Guys, I have created my own custom SNMP oidlib sensor which works correctly but it adds a whole heap of sensors. Is there a way to order it so its just one sensor but with multiple channels. Ideally I would like to make my own sensor...
Tue, 10 Jun, 2025 at 2:07 PM
Monitoring log-files
Hello. I'd like to imply about the PRTG 13's possibilities of monitoring the applications' log-files. I suppose it can be done with the File Content sensor, right? However if the sensor finds what it searches for and goes to a w...
Tue, 10 Jun, 2025 at 2:07 PM
Simulate login to SFTP server
Hi I need to have a sensor, that is able to determin if a user can login to a SFTP server or not, given a username and password in the configuration, and if it is able to do that, if it can do a directory listing on the server. How can...
Tue, 10 Jun, 2025 at 2:07 PM
Public map stuck on loading
Very similar to https://www.paessler.com/knowledgebase/en/topic/52903-map-stuck-on-loading-after-updating-to-13-2-3-2166 however I use Firefox 24 and IE 10. When I open the public link for a map that is set to public access it just sits...
Tue, 10 Jun, 2025 at 2:07 PM
Why does your IP address hit my website hundreds of times a day?
In my logs I have hundreds of requests from IP a.b.c.d and the user agent string mentions "www.paessler.com". What is going on here? Article Comments Obviously someone has installed our monitoring software PRTG Network...
Tue, 10 Jun, 2025 at 2:07 PM
SMS notification
I'm testing PRTG before buying license if it' worse to me. I want to send sms notification when a sensor get down. I configure the sms notification to use bulksms.vsms.net and created a notification for sending sms. A test sms i...
Tue, 10 Jun, 2025 at 2:07 PM
"AND" sensor
Hello, I need to find a way how to solve this issue: I have two routers connected to WAN and both are connected to core switch (stack of two switches). How to set dependancy? I would like to stop all sensors of the switch when interfaces on...
Tue, 10 Jun, 2025 at 2:07 PM
Hide paused sensors from map
Hi, is there any way to hide paused sensors from map with public access? I dont want unnecessary information shown for users that are not not logged in. Article Comments Hi, no, I'm afraid it is not possible hiding paused s...
Tue, 10 Jun, 2025 at 2:07 PM
May remote probe act as an simple agent?
Hi, I test your PRTG Network Monitor and I wonder if remote probe may be treated as simple agent method. I read what you wrote on your www about agent and agentless monitoring method. But in your description you focus on using remote prob...
Tue, 10 Jun, 2025 at 2:07 PM
Install License on another server
Hi, I currently have a license for 2500 sensors and I'm not using all of them. I also have a seperate enviroment that is disconnected from the internet (and from my PRTG Server) that needs about 100 sensors. My question is if it's p...
Tue, 10 Jun, 2025 at 2:07 PM
How to use reference values in prtg
We use PRTG to display various graphs of traffic flow. The normal traffic flow follows a profile with high traffic hours and low traffic hours. We would like to send a notification from PRTG either to our alarm monitoring system or via e-ma...
Tue, 10 Jun, 2025 at 2:07 PM
Flow Buffer Full
(I'm sorry for not adding this to an appropriate prior entry, but for some reason if I search for a thread, the website logs me out and I can't reply.) Anyway, we're getting the PE110 Flow processor buffer full error. I've...
Tue, 10 Jun, 2025 at 2:07 PM
Cisco switch netflow support
Hi, I would to know if the following devices are supported for the use of netflow (not netflow-lite): 3560x 2960x 5548up - working as L2 but has L3 support. I want to know if it's possible to get netflow data from each of those devi...
Tue, 10 Jun, 2025 at 2:06 PM
Fail to start probe
Hello, I found that one of my probe was stopped. So, I tried to start it. But I got an error: [Window Title] PRTG Probe Administration Tool [Content] PRTG Probe Service could not be started: The service did not respond to the start o...
Tue, 10 Jun, 2025 at 2:06 PM
Monitor traffic per service
We need to be able to see the traffic being generated by two services, one is responsible for syncing images the other is for data. Up until now we have been using the port to monitor the total traffic of the two on net-flow, but now we nee...
Tue, 10 Jun, 2025 at 2:06 PM
Sharepoint 2013 Web Part
We would like to enable content to be part of a web part or exported xml, csv data so that we can intergrate it into Sharepoint 2013. We are looking to add this as part of an overall dashboard for in house monitoring in one central spot rat...
Tue, 10 Jun, 2025 at 2:06 PM
Monitor Dell OpenManage trough SNMP
Hi, We have several hunderds of Dell servers. We would like to monitor the hardware trough SNMP with several openmanage checks. I know there is a snmp library of dell included in PRTG. But this gives me 1000 (!) checks with a big part n...
Tue, 10 Jun, 2025 at 2:06 PM
Windows Update Status (powershell) sensor on Windows Server 2012
Hello, I'm trying to add the Windows Update Status (powershell) sensor in PRTG but it's not showing up. I'm guessing it's because I don't .Net Framework 4.0 installed on my PRTG machine (single server), but this is b...
Tue, 10 Jun, 2025 at 2:06 PM
Managing Large PRTG Installs Accross Multiple Servers
What would you recommend in providing a means of allowing a user to access multiple PRTG servers and view different elements from each of those servers (similar to partitioning) from a single log in? And having all servers sharing the same...
Tue, 10 Jun, 2025 at 2:06 PM
PRTG komplett Logo frei machen
Hallo, ist es möglich auf einfachem wege die gesamte PRTG Oberfläche vom PRTG Logo sowie den Versions hinweisen zu entfernen ? Ich habe bereits gesehen das es möglich ist die einzelnen HTML Files zu bearbeiten, allerdings ist das eine seh...
Tue, 10 Jun, 2025 at 2:06 PM
New sensor question
We have just upgraded from PRTG 12 to PRTG 13 and have seen some new sensors added to our devices. One sensor that has appeared for a Cisco ME3600 switch is called "Sensor System Health Other" and contains a number of different ch...
Tue, 10 Jun, 2025 at 2:06 PM
email notification file content
Hi all I would like to know if it's possible to modify the email notification. I want in the body of the email to display the content of a File. I'm monitoring a process that return the number of process in a certain status. ...
Tue, 10 Jun, 2025 at 2:06 PM
Change the CSS to display on a TV monitor
Good afternoon. I need to turn off the screen on the TV monitor. How to PRTG version 13 I increase the font size in the first place: names of objects and sensors. And change the color sensors, yellow and green are very similar to the TV w...
Tue, 10 Jun, 2025 at 2:06 PM
Geo Map Scale
Guten Tag, Ich möchte Geo Map verwenden. Dies klappt soweit auch, aber mein Problem ist, dass ich keine tiefere Scalierung hin kriege (+) / höher klappt ohne Probleme (-). Wenn ich bei Nokia nachschaue sollte dies vom GeoSystem her schon ...
Tue, 10 Jun, 2025 at 2:06 PM
How to use the SNMP set command in PRTG
I came upon this response: This is not directly implemented in PRTG, but you could use an EXE notification in conjunction with netsnmp tools, regarding the set command in prtg...however I dont know how to do that, please can you explain thi...
Tue, 10 Jun, 2025 at 2:06 PM
How do I change the alarm sound on the maps? In PRTG 13...
Found this forum post... https://www.paessler.com/knowledgebase/en/topic/26303 ... but this is for PRTG 9 and this doesn't appear to be relevant on my version. How do I change the alarm sound that the "status with alarm > 0&quo...
Tue, 10 Jun, 2025 at 2:06 PM
status.htm for restricted users
I want to allow non-administrative PRTG-user access to the status.htm-page, specially to the license-information. Unfortunately there's no access-administration unlike I'm used to know for sensors within the PRTG-environment. ...
Tue, 10 Jun, 2025 at 2:06 PM
Historical data percentil
Hi, After update to version PRTG Network Monitor 13.3.6.3110+ options percentile not were calculated on the report. what to do ? Ozimar Article Comments Hello, thank you very much for your support ticket. Can you please...
Tue, 10 Jun, 2025 at 2:06 PM
Sonicwall CPU and Memory monitoring
How can I configure a sensor in PRTG Traffic Grapher 6.2.1 to monitor CPU and memory usage on a SonicWall TZ190? I'm already monitoring bandwidth on this device, so SNMP is working on both ends. I tried importing the SonicWall MIB via P...
Tue, 10 Jun, 2025 at 2:06 PM
Version 13.3.6.3110 x64 -> SSH Disk sensors no longer work?
After upgrading to version 13.3.6.3110 x64, I can no longer monitor ESXi hosts via SSH disk sensors(It affects all probes) The logs don't show anything out of the ordinary. If I attempt to create an SSH disk sensor, it sits on "p...
Tue, 10 Jun, 2025 at 2:06 PM
Multiple QoS Sensors to various offices
On our main probe i setup 11 qos sensors to other city's in our wan ... the first two worked fine i upped the ports from 50000 to 50001 and so on. Sometimes some data comes through, i even started monitoring once an hour and keep gett...
Tue, 10 Jun, 2025 at 2:06 PM
Request timed out (ICMP error # 11010)
Hi All, I am constantly receiving this error for certain probes - Request timed out (ICMP error # 11010) .. What does this mean? Does this mean that the network is unstable etc? Article Comments Please have a look at ICMP Er...
Tue, 10 Jun, 2025 at 2:06 PM
Problem with PhantomJS for full page load?
Hi Everone, I'm working with some web tests. I have created 2 tests with the PhantomJS headless webkit. One is working fine and shows reasonable values. The other one shows all zeroes. If I change this one to Chrome it seems to work f...
Tue, 10 Jun, 2025 at 2:06 PM
SNMP error on ASA
hello. i recently installed a remote probe in one of me sites and i was able to add the local switch to monitor SNMP traffic but when i try to add my Cisco ASA 5520 it gives the snmp error 2003, in my local probe i have the same ASA and it ...
Tue, 10 Jun, 2025 at 2:06 PM
Syslog sensor improvements
Has there been any progress on the syslog sensor improvements detailed in the following thread? https://www.paessler.com/knowledgebase/en/topic/153-how-can-i-use-prtgs-syslog-sensor-and-what-are-its-limitations Article Comments ...
Tue, 10 Jun, 2025 at 2:06 PM
Changing timezone on PRTG server
The VM that currently runs our PRTG server is on BST at the moment but we'd like to change it to UTC. This means going back in time an hour and we were wondering if there will be any impact to monitoring and/or data collection because o...
Tue, 10 Jun, 2025 at 2:06 PM
Can I Acquire Password Hash Using Windows Creds?
Most of the tools we write handle authentication using credentials of the windows user using the tool. It would be great it our PRTG configuration scripts could behave the same way. However, the API calls require the username and a passhash...
Tue, 10 Jun, 2025 at 2:06 PM
Change report field
I am running a "Sensor List No Graph" report and need to change the "Average" field to 95th percentile traffic in and and add 95th traffic out. I have tried customizing the templates but I can not find any "report ...
Tue, 10 Jun, 2025 at 2:06 PM
How to monitor IBM SAN Volume Controller?
Hello, I want to Monitor a IBM SAN Volume Controller (SVC) with PRTG. Is there an easy way to get the Performance data out of the SVC. I want to see the latency of the virtual disks and the CPU utilization. It would also be nice to see ...
Tue, 10 Jun, 2025 at 2:06 PM
detect warning state in http sensor
is it possible to use keyword checking to make the advanced http sensor go into a warning state? I see how to make it go into an error state, but would like to have some issues only put it inot a warning state. EG if the url returns "s...
Tue, 10 Jun, 2025 at 2:06 PM
Regular expression to strip dash between two numbers
Hello, I am extracting a software version value through SNMP and would like to remove a dash in the returned value. The SNMP oid returns a value in this format: 1000-2000 and I would like to remove the dash so that I can use the output in...
Tue, 10 Jun, 2025 at 2:06 PM
Report Total Uptime Percentage?
I need to know what a group's average uptime was over the past month or year. It should be a simple calculation but I can't seem to find out where it is or how to get PRTG to report it. I need to tally up a group's Uptime sens...
Tue, 10 Jun, 2025 at 2:06 PM
How do I obtain a list of device/sensor comments?
Is there anyway to see (and edit) where any comments are filled out for devices/sensors? I know I can go into each and every device and sensor, but am looking for an easier way. Article Comments Hello, I'm afraid Multi-Ed...
Tue, 10 Jun, 2025 at 2:06 PM
WMI Share Sensor
Hello, I've managed to monitor a mapped drive's disk space using WMI custom sensor, that is to monitor the availability of the connection to that path. When I log-off the server, the sensor drops. Any ideas for how to monitor a ...
Tue, 10 Jun, 2025 at 2:06 PM
Juniper SSG SNMP library
I have import Juniper SSG oid to prtg using oid importer but when I go to device and add new sensor and choose custom SNMP library and choose my library I will get error saying AJAX Request Failed PE1001 , any one face this ? Artic...
Tue, 10 Jun, 2025 at 2:06 PM
Can I monitor last modified date of a Unix file?
Hi all, I have a Windows Scheduled Task that runs a report on a Sybase DB, and outputs the results to 3 files on a mapped Samba share on a Unix server. I want to be able to monitor the last modified date of each of the 3 files and graph...
Tue, 10 Jun, 2025 at 2:06 PM
Different user than administrator on a probe
I created a DFSR Monitor user and added him to the Distributed COM Users group. I also gave Remote Launch and Remote Activation privileges to the Distributed COM Users group. I have a PRTG probe on a Backup Document server that uses a scr...
Tue, 10 Jun, 2025 at 2:06 PM
Time monitor
Hello, Looking for a way to monitor windows/linux/cisco device clock and compare it with a global time server. I've managed to use the WMI sensor, but it only compares with the prtg server and not an undpendant server.. Thanks! ...
Tue, 10 Jun, 2025 at 2:06 PM