kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Fibre Channel traffic on a Windows Server
Hello Is it possible to monitor the traffic on fibre channel cards. We normally use Emulex SAN cards on our windows server. SNMP would be the best choice for me. Thank you Article Comments Hello, thank you very much for you...
Tue, 10 Jun, 2025 at 1:55 PM
sensor grip remote
Is there a sensor to see if someone is already in hand hold on a remote server ? Article Comments Hello, thank you very much for your KB-Post. Unfortunately it's not fully clear what you are referring to, could you maybe e...
Tue, 10 Jun, 2025 at 1:55 PM
Monitoring IBM 7000
Hi, Wondering if there is a way to monitor my IBM v7000 ? I found this question but no answer : https://www.paessler.com/knowledgebase/en/topic/46323-monitoring-a-v7000-with-prtg I also found a MIB on IBM website but no OID imported in ...
Tue, 10 Jun, 2025 at 1:55 PM
PRTG Server Time
Afternoon, Currently our PRTG server takes its time from the Windows server it is installed on. Is there anyway to link PRTG to a NTP server, for example the one we use for our managed routers? Cheers. Article Comments Hello...
Tue, 10 Jun, 2025 at 1:55 PM
Archive Size
Good morning support, Our current PRTG deployment is around 1500-2000 sensors (depending on what devices are active). The devices are split into two camps: 1) Sensors poll every 10 seconds. 2) Sensors poll every 5 minutes. There is no...
Tue, 10 Jun, 2025 at 1:55 PM
Custom Sensor Error Message
I'm trying to include a message in our custom sensor, however the Error Limit Message doesn't seem to be coming through. There is a good chance that I have no idea what i'm doing though. Here is the xml output from the scri...
Tue, 10 Jun, 2025 at 1:55 PM
How do I make visible a channel for which I've deselected the 'show in charts/tables' option?
I've probably just not looked hard enough, but I'm unable to find a place to view channel settings for channels for which I've deselected the 'Show in charts/tables' options. Where do i go to select this option again? ...
Tue, 10 Jun, 2025 at 1:55 PM
Check occurrence of file
Is there any way to check occurrence of a specific file type at specified folder and subfolders? F.e. check *.AVHD file at ClusterStorage recursively.. Thanks Article Comments Hello, thank you very much for your KB-Post. I...
Tue, 10 Jun, 2025 at 1:55 PM
Hyper-V Virtual Machine Sensor Fails
I am attempted to monitor a Windows 2012 R2 Hyper-V server. I have it successfully monitoring the physical server itself (CPU, Disk, Network) as well as the Hyper-V Host Sensor. However, whenever I attempt to add a sensor for a Hyper-V ...
Tue, 10 Jun, 2025 at 1:55 PM
Configuring monitoring of HP LeftHand storage in PRTG
We have a HP LeftHand Storage which is directly attached to a server. This storage is not accessible from outside world and accessible only through that server We are monitoring the Server. How do i monitor the storage device Articl...
Tue, 10 Jun, 2025 at 1:55 PM
PRTG 14 and Internet Explorer 10
Hello, I just installed PRTG version 14.1.8.1308+. Now when i open prtg with IE10 i cannot use the menu buttoms. Only when i directly click on it they work. The menu items does nothing. Is this an setting in IE or a bug ? Gr systee...
Tue, 10 Jun, 2025 at 1:55 PM
PRTG Ticket System
Hi, How do I disable the ticket alerts emails? I have paused the notification but every time a new device is discovered I still get a ticket logged email. Can I disable the Ticket system entirely? Thanks Mike Article Comments ...
Tue, 10 Jun, 2025 at 1:55 PM
sensors as gauge
Hello, Is it possible to display Selected sensors combine as a single gauge? Thanks, Yaron Article Comments This could be possible using a Sensor Factory sensor. Feb, 2014 - Permalink Thank you. Feb, 2014 - Permal...
Tue, 10 Jun, 2025 at 1:55 PM
Still no support for hyper-v on Windows Server 2012 R2?
Hi, Do you have a solution for monitoring hyper-v hosts on Windows Server 2012 R2 yet? It has been a RTM product for quite a while now, and we really need to have monitoring for our R2 servers. Article Comments We are still wo...
Tue, 10 Jun, 2025 at 1:54 PM
Read Only User - Permission to Pause Alerts
I have some members on my team that need access to PRTG for alert response BUT I only want them to be able to pause alerts. At this time I cannot find a way to make this happen can you help? Gregg Article Comments For each user ...
Tue, 10 Jun, 2025 at 1:54 PM
monitor memory usage of a process on linux box
Hi PRTG newbie here so please forgive my ignorance. We are running V13.4.6 I have an appliance that run centos linux. We have been trying to debug some issues with it and the support company has asked us to track the memory usage of a p...
Tue, 10 Jun, 2025 at 1:54 PM
How can I monitor a Lotus Domino mail server with PRTG?
I need to monitor a Lotus Domino mailserver, outbound mail queue. I can't figure out how to do that. It's a mail database on the server that hold the queue. The server is running Windows server 2003 and Lotus Domino 8.5.2. Other o...
Tue, 10 Jun, 2025 at 1:54 PM
send announcement to all administrators
I have a site, where I have assigned some administrators. They take care of subsets of the installation. We don't work closely together. So whenever we have an update of the software, I would like to announce to all administrators on th...
Tue, 10 Jun, 2025 at 1:54 PM
Public Folder: Required field, not defined.
Hello, I'm trying to add a sensor for monitoring data from a public folder in exchange. When i select the public folder and click next I have this error : Public Folder: Required field, not defined. What does it mean ? Best rega...
Tue, 10 Jun, 2025 at 1:54 PM
Does PRTG can stop browser to access in unwanted websites?
One of my customer want to know it. Article Comments Hi, no this is not possible with PRTG. Sorry. Best regards Feb, 2014 - Permalink
Tue, 10 Jun, 2025 at 1:54 PM
Pause Sensors im maps
Is it possible to pause sensores in a map through a toggle or something similar?. So that users can access the map and pause some sensores without logging in, just by clicking at the pause toggle. Thanks for your help Article Comm...
Tue, 10 Jun, 2025 at 1:54 PM
Can't see disk status in VMware Host server (SOAP)
Hi All, Hoping someone can help - we want to monitor for failed disks on our HP esxi devices, in Vsphere under health status > storage was can see the disks status, however the SOAP host hardware sensor only returns the temperature detai...
Tue, 10 Jun, 2025 at 1:54 PM
Dependence of equipment in a group
A break on the sensors is planned to group 1 from 20h to 8h daily. We do not want that Switch B pauses. In the settings of switch B The legacy of the group is disabled Schedule = always Dependency type = select an object Dependence = ...
Tue, 10 Jun, 2025 at 1:54 PM
HTML advanced sensor authentication
I need to test an URL page with authentication. I define a HTML Advenced sensor along with username and password settings. It works OK, no matter if user/password settings are right or wrong. Version 14.1.8.1308 Article Comments ...
Tue, 10 Jun, 2025 at 1:54 PM
Period of PRTG scheduled reports
I understand that I can specify a specific start and end date if I manual generate a prtg report under "Run Now". However, when we want to automate the generation of the same report every month, we were forced to choose the period...
Tue, 10 Jun, 2025 at 1:54 PM
IMAP Sensor Statistiken
Hallo, wir verwenden den IMAP-Sensor, um Statusbenachrichtigungen unserer Backupsoftware (HP Data Protector) zu analysieren, was auch gut funktioniert. Die Analyse des E-Mail-Inhalts funktioniert so wie sie soll und der Sensor geht auf &q...
Tue, 10 Jun, 2025 at 1:54 PM
task awating confirmation
I want to know what is the "Tasks" tab. Article Comments Do you mean the "Tickets" tab? If so, please have a look at the Tickets entry of the user manual. If this is not what you mean, could you provide a scr...
Tue, 10 Jun, 2025 at 1:54 PM
Maps and graphs with troubles after 14.1.8.1308 upgrade
Maps and device graphics lost visualization tags after 14.1.8.1308 automatic upgrade. We try to upgrade Firefox and Chrome version, cleanup cookies, restart server, but nothing of these fix the problem. Maps titles dissapear and also devi...
Tue, 10 Jun, 2025 at 1:54 PM
Monitor IIS app pools with a computer out of domain
Hello, I'd like to monitor several IIS app pools on the same computer, which is out of the companys domain. Having about 15 IIS process running on this server, I would like to get the memory spent on each process, distinguished by the...
Tue, 10 Jun, 2025 at 1:54 PM
maps image location
Hello, i want to use my own images/icons/logos in PRTG's map editor, where is the image location that i should use in prtg version 14? Regards, Yaron Article Comments Please have a look at the following article: https:...
Tue, 10 Jun, 2025 at 1:54 PM
Multiple Remote Probes on one system
We have a server that is monitored by our PRTG Server. The server is co-located in our datacenter. The customer is also running a PRTG Server on his site and he also would like to monitor the same (Windows) Server. Is there a possibility ...
Tue, 10 Jun, 2025 at 1:54 PM
make all snmp cpu sensor send me notification
make all snmp cpu sensor send me notification when reached 90 % Article Comments Hi, you have several options to achieve this. The easiest one will be to create a Library for this specific sensor type and to create a notifica...
Tue, 10 Jun, 2025 at 1:54 PM
What is the Decimal Point standing for?
Hello, and first of all thanks for the help. I am a Newbie for PRTG . My version is PRTG Network Monitor 13.4.6.3375+ and it is a German Installation. Now I do some reports and would like to know for what the Decimalm Points stand for. For ...
Tue, 10 Jun, 2025 at 1:54 PM
Read-only User "Allow Acknowledge Alarms" not working?
I have a few read-only users in PRTG and have configured their accounts with "Allow Acknowledge Alarms" set to "Active". But this does not work, the users cannot acknowledge any alarms. The only way I could get it to w...
Tue, 10 Jun, 2025 at 1:54 PM
Latest update is failing
Tried multiple times to update to the latest version of PRTG but always fail with this message in the Log: 2014-02-19 17:59:29.498 Warning: SHGetFolderPath failed with code 0x80004005 on folder 0x801A 2014-02-19 17:59:29.498 Fatal exc...
Tue, 10 Jun, 2025 at 1:54 PM
Roundtrip STMP/POP3 - unable to add additional Subject
Hi, i want to add an additional text like <this-is-my-tag> to the subject for a smtp/pop3-Roundtrip. After filling in that value, save this dialog and check that value again. The tag ist replaced to {this-is-my-tag}. How can i u...
Tue, 10 Jun, 2025 at 1:54 PM
Monitoring network client
Hello, We currently use the "Windows Network Adapter" sensor to monitor traffic on our servers. We wish now monitor the network on some clients (Windows 7) with the same sensor position traffic, but it does not work. PRTG sends ...
Tue, 10 Jun, 2025 at 1:54 PM
Change monitored service with WMI Service monitor
I need to change the monitored service within the WMI Service monitor sensor. Specificly, a service has change his name and I have a few more to monitor. Should I really remove the sensor and create a new one, therefore loosing the se...
Tue, 10 Jun, 2025 at 1:54 PM
SNMPv3 wont connect to juniper
Hi all I am having problems with PRTG connecting to a Juniper SSG5 Firewall to obtain stats via SNMPv3. I have used the SNMP tester and am able to read results (uptime) fine. 18/02/2014 14:29:43 (4 ms) : SNMP V3 18/02/2014 14:29:43 (6...
Tue, 10 Jun, 2025 at 1:54 PM
Telephone Alerts
Dear Paessler, We currently have SMS alerts setup for certain critical alarms however we would like to also have PRTG place a call to certain users out of hours as SMS alerts do not always wake people up. Does PRTG support this? We are cu...
Tue, 10 Jun, 2025 at 1:54 PM
Feature request
Hi, I have a lot of same sensors which we need to set notifications on. Is it possible in the future to select these sensors and add a notification for all selected sensors? Kind regards, Lesley Article Comments Hi Lesley...
Tue, 10 Jun, 2025 at 1:54 PM
Best practice public internet access
My network administrator doesn't want to open up for https traffic directly to the PRTG server in our core network. He would like to see some kind of DMZ-service in-between. (I believe this is called a reverse proxy?) Could one possib...
Tue, 10 Jun, 2025 at 1:54 PM
Failover gives error
Hi, If we want to start our failover server it's giving this error: Could not start webserver for http://172.16.1.122:443 Access Violation at address 0000000000000760519 in Module "PRTG Server.exe" Read of address 00000000...
Tue, 10 Jun, 2025 at 1:54 PM
How can I monitor the rate of change on a Windows log file?
We have IIS servers that write errors to log (text) files. We would like to be able to alert when the rate of errors written to the log file exceed a threshold. Article Comments Hi, you could use the File Content Sensor here. I...
Tue, 10 Jun, 2025 at 1:54 PM
Disable alarms
I would like to create a few sensors for a device which isn't always online. When it is offline, i don't want any warnings or alarms. Is there a way to turn these off for a specific device/sensor? Now i have a ping sensor as maste...
Tue, 10 Jun, 2025 at 1:54 PM
read tickets with a user read-only
Hello, Is it possible to read the tickets with a user read-only? Article Comments No, I'm afraid that isn't possible. Read-only users do not have access to the ticket system. Feb, 2014 - Permalink
Tue, 10 Jun, 2025 at 1:54 PM
strange problem about execute programm (PRTG Monitoer)
I am sorry, but my problem is that i want to - send an Email via the notifications and - execute a bat file that is doing some things on a remote pc and it did not work. I received the mail but the script wont work. So i brought...
Tue, 10 Jun, 2025 at 1:54 PM
Object reference not set to an instance of an object.
I am using a HTTP XML/REST Value sensor against a json feed. Every so often something in the json response will cause PRTG to display the error "Object reference not set to an instance of an object." instead of grabbing the reques...
Tue, 10 Jun, 2025 at 1:54 PM
Monitor Windows Server 2008 DHCP
Gents, I followed that article https://www.paessler.com/knowledgebase/en/topic/11433-how-to-monitor-windows-dhcp-scope-release and created an custom snmp sensor with corresponding OID, but PRTG gives me "No such Name". What can...
Tue, 10 Jun, 2025 at 1:54 PM
Map links errors after upgrade
We upgrade to version 14.1.8.1371 and maps links generate an error. Although HTML link is right (i.e. http://127.0.0.1/mapshow.htm?id=2106) when we click an icon inside a map that linked to another map, URL failed with a message "Actua...
Tue, 10 Jun, 2025 at 1:54 PM
Recovery steps for entire PRTG configuration
I was looking into recovery and backup of PRTG entire configuration and found the following article. https://www.paessler.com/knowledgebase/en/topic/27703-backup-and-recovery and under that, this link of information: https://kb.paessl...
Tue, 10 Jun, 2025 at 1:54 PM
PRTG Notifcation API
I saw another post that I was unable to reply to, so please forgive the duplication here. We have a need to be able to dynamically provide an email address for a notification, otherwise we will need to manage 170 additional notifications...
Tue, 10 Jun, 2025 at 1:54 PM
Too many Channel in System Health CPU sensor
Dear Support Team, I have a try with PTRG (version 13.1.2.1462) on Cisco Nexus 7000. When run Auto-discovery, i get some System health sensor with many channel that can not clearly understand. For example: System Health CPU sensor with 7 ...
Tue, 10 Jun, 2025 at 1:54 PM
Migrating PRTG Remote probe
We are in the need to migrate One of our Remote Probes to a Server 2012 R2, we are currently running this remote on Windows 2008 R2. Our Core probe is also running in Windows 2008 R2, we are running version 13. Is this change in the con...
Tue, 10 Jun, 2025 at 1:53 PM
Startzeitpunkt für Abtastintervall?
Ich benötige einen Wert (freien Speicherplatz in einem Backup-System durch eigenes Skript) 1 Mal in 24 Stunden, zu einem Zeitpunkt am frühen Morgen, z.B. 7 Uhr. Wie gehe ich am besten vor? Article Comments Guten Tag, vielen...
Tue, 10 Jun, 2025 at 1:53 PM
Live Graph into a Map
How do I enter a Live Graph from a network sensor into a Map? Article Comments Hi, you might use the Live graph objects here which can be found in the map designer on the right hand under section Graphs. A detailed overview ov...
Tue, 10 Jun, 2025 at 1:53 PM
how to check if the hard disk in SAN storege p2000 works properly?
I have a SAN storage p2000 but I don't know how to be sure if this hard has any problem or is working properly, is there anyway to know it is going to have any problem in the near future or not? Article Comments For a soluti...
Tue, 10 Jun, 2025 at 1:53 PM
Generic snmp monitoring (vmware esx and hp san)
I would like to know of it is possible to monitor a number or ESXi 5.1 servers we have installed at a client location. Would this require a specific SNMP configuration or is there a vmware appliance / plug-in available for this? The same ...
Tue, 10 Jun, 2025 at 1:53 PM
Adding an External site to a map
How can I add an internal URL to a map Article Comments If you want to add things like custom HTML links to the maps, you can create a custom HTML object and then define your own HTML there. Larger Size Map Designer F...
Tue, 10 Jun, 2025 at 1:53 PM
Reference companies
At the moment I am comparing different monitoring solutions to see which is the best. I am very positive about PRTG but I still would like to know a few big companies who already use this software. This is something I cannot find and would ...
Tue, 10 Jun, 2025 at 1:53 PM
Notify if a certain value is repeatable above a threshold
We are using the PING sensor to check the availability of certain VPN-connected hosts. Sometimes, the VPN gateway does have a strange bug where every 10 minutes the traffic gets dropped for 30-50sec. Using PRTG we are able to "see"...
Tue, 10 Jun, 2025 at 1:53 PM
Convert WMI disc free space sensor value in GB
Hey there, I've got a question on that WMI disc free sensor. Am I right, that in previous versions of PRTG it was possible to change the value of free disc space from Megabyte to Gigabyte? Now, I've got no clue where I have to co...
Tue, 10 Jun, 2025 at 1:53 PM
PRTG API - How to poll a sensor
This is most likely already answered but I can't find any documentation online. I just want to use the API to poll sensor data.. say I have a sensor "router-ping" and I want to know when the router ping fails. How should I r...
Tue, 10 Jun, 2025 at 1:53 PM
Radware's LinkProof load-balancer
Hello, Is it possible to monitor Radware's LinkProof load-balancer in Ways other than the standard sensors offered by the system? Thanks, Yaron Article Comments Hello, please check if Radware offers any MIB-Files that ...
Tue, 10 Jun, 2025 at 1:53 PM
PRTG Webserver could not be started properly
Hello, recently i've been getting the following error: "Could not start webserver for http://192.168.2.101: "" is not a valid interger value" I've tried different ip's and ports, still bringing up the sam...
Tue, 10 Jun, 2025 at 1:53 PM
PRTG will not execute powershell script from notification
When attempting to execute a powershell script from a notification nothing happens. Have been over every article within the Knowledge Base and nothing seems to help. Cut and pasted sample script found within "How can I use PowerShell...
Tue, 10 Jun, 2025 at 1:53 PM
Time Limited Report
I am running PRTG for Network Monitoring and I have to run some tests on my machine during a certain period of the day. i-e 2pm to 4pm. I want my PRTG to generate reports for those 2 hours only but I'm not being able to do that. I see ...
Tue, 10 Jun, 2025 at 1:53 PM
PRTG with Mikrotik
I have setup sensor monitoring using Netflow 9 on a Mikrotik RB2011 I am finding PRTG sensor in Netflow 9 does not give correct info when using include Interface[interface name] I get limited info and not the data I see using Torch on th...
Tue, 10 Jun, 2025 at 1:53 PM
I want configure snmp sensors on AIX 7.1
How I can configure snmp on AIX ? Do i need to use snmp v3 or I can use v2 or v1? I don't want to use ssh sensors. I've configured a community in snmpv3.conf, a group and Ip's pemitted but nothing about authentication or cy...
Tue, 10 Jun, 2025 at 1:53 PM
2 Ping sensor within 1 equipment
Hi, Is it possible, for an existing equipement, with one Ping sensor tied to the IP of the equipement, to add a second Ping Sensor, for a second IP, but for the same equipement objet (not adding an equipement with the second IP). The ...
Tue, 10 Jun, 2025 at 1:53 PM
Trap receiver severity
I have a custom device Trap defined as following in the Mib already imported in PRTG. I'm able to receive traps bat I'm not able to manage the SEVERITY and the Summary information. radiostatusBiteTrap TRAP-TYPE ENTERPRISE elma...
Tue, 10 Jun, 2025 at 1:53 PM
Add State Trigger to Multiple Sensors
I need to add a state trigger to many sensors. Is there some way of doing this without going into the notification settings of each required sensor and adding it as this is very time consuming. I notice I can select a number of sensors un...
Tue, 10 Jun, 2025 at 1:53 PM
Live graph time interval showing 3 days 8 hours instead of 8 hours.
I have the live graph time interval set to 8 hours. Most, not all, sensors show the live graph as 3 days 8 hours. This also affects newly created sensors. Article Comments The actual time that the graphs display depends on the n...
Tue, 10 Jun, 2025 at 1:53 PM
Inherit sensor status after resume from pause?
Is it possible to inherit a sensor status after a pause? The issue was are having specifically is that if something is "down" and sends an alert, then it is paused, then it is resumed, if it is still in "down" it sends ...
Tue, 10 Jun, 2025 at 1:53 PM
Showing last value in live data graph
Hello, I would like to display the last value of my sql statement in the graphs. At the moment only minimum and maximums of the values are displayed. Is there any chance to achieve that? Article Comments This is not possible ...
Tue, 10 Jun, 2025 at 1:53 PM
WiFi signal strenght
Is there a sensor to monitor the signal strength of the WiFi card/adapter? It seems like such a sensor is part of the mobile probe as described here: https://www.paessler.com/blog/2013/11/20/prtg/help-us-beta-test-our-new-mobile-probes ...
Tue, 10 Jun, 2025 at 1:53 PM
Active Directory User only member of one Group ?
Hello Paessler Team, we are using PRTG for 2 years now and are very pleased with the Product. We want to expand the PRTG Tool now and it is nessesary to generate more Users. I found the AD Connector ans used it successfully to adopt th...
Tue, 10 Jun, 2025 at 1:53 PM
Maps - Auswahl des Knotens bei Graphen?
Wir nutzen einen Failovercluster. Gibt es eine Möglichkeit, beim erstellen eines Mapobjektes (z.B. Graphen) auszuwählen von welcher Node wir die Daten angezeigt bekommen? Vielen Dank Article Comments Guten Tag, vielen Dank...
Tue, 10 Jun, 2025 at 1:53 PM
WSUS Statistics - No Metaresult found
Hi, I'm trying to add the WSUS Statistics sensor but am getting the error No Metaresult found When I manually run D:\Program Files (x86)\PRTG Network Monitor\Sensor System>wsus.exe -ws=servername I do get the below so any ideas...
Tue, 10 Jun, 2025 at 1:53 PM
how to disable ticket notification by email?
I was looking into a solution for this and found out that you can disable per user basis. In our case, we send notifications to a group and PRTG picked that email to send the tickets to the group, so if we disable per user ticket notificati...
Tue, 10 Jun, 2025 at 1:53 PM
Performance counter vs WMI
I am trying to figure out what kind of performance we need for every remote probe we need to use. We are running mostly Windows server so i am mostly stuck to WMI and Performance Counter sensors. According to your documentation (https://www...
Tue, 10 Jun, 2025 at 1:53 PM
Combining Sensors
I would like to combine two SMTP sensors so that an alarm is only generated in both sensors fail. We use two external SMTP sending services either of which are adequate for our needs. I only want to be alerted if BOTH of them are unavailab...
Tue, 10 Jun, 2025 at 1:53 PM
Tickets : User acces
Hello, We started to use the new Ticket System. As a new system, it needs to be corrected, ok. But, from my point of view, you forgot the most important think, a ticket have to be shared ! We, as the "provider" have to op...
Tue, 10 Jun, 2025 at 1:53 PM
Cluster | Anfragen nur vom Failover-Knoten
Hallo, wir haben einen Cluster aus 2 Knoten (an verschiedenen Standorten). In der Verwaltung kann ich nun Checks anlegen, die zum einen nur vom Master Knoten gemacht werden oder vom Cluster (also auch vom Failover-Knoten). Wie kann i...
Tue, 10 Jun, 2025 at 1:53 PM
Sensor Variable
Some time ago, a user asked about Sensor Variable at this URL: https://www.paessler.com/knowledgebase/en/topic/13673-may-i-put-in-sensor-name-a-variable-like-an-oid-string#reply-39213 Has this been implemented? Article Comments ...
Tue, 10 Jun, 2025 at 1:53 PM
Timeout caused by wait for mutex (code: PE035)
Every now and then, our Exchange Mailbox sensors generate this error; Timeout caused by wait for mutex (code: PE035). The errors disappear after rebooting the target server. PRTG version: 14.1.8.1371+ Target system: Windows SBS 2011 St...
Tue, 10 Jun, 2025 at 1:53 PM
Monitoring application resources
On our (shared) terminal servers we want to monitor the impact on the use of resources by certain services and applications (*.exe). This is important for us since this makes it easier to illustate to our customers if their applications use...
Tue, 10 Jun, 2025 at 1:53 PM
IPSec tunel index change
Device is cisco router with IPSec VPN tunnels. I used custom SNMP with imported library and PRTG draw graph, and all is working ok untill tunnels is stopped and reestablished. Then tunnel change index and I have invalid sensor. Manually ...
Tue, 10 Jun, 2025 at 1:53 PM
HTTP XML/REST Value Sensor "Node not found in xml result"
How can I obtain a nested value from the XML result of a "HTTP XML/REST Value Sensor", an example of the XML result I receive is: <response status="success"> <result> <IPSec> <entry>...
Tue, 10 Jun, 2025 at 1:53 PM
Warning and Down Notification
As per requirement I need to configure a SQL sensor only with Warning Threshold value. But for the notification below condition should be followed If 6 consecutive warnings Alert have been fired. then PRTG will now send a down Alert eve...
Tue, 10 Jun, 2025 at 1:53 PM
Read timed out error setting up Http Transcation Sensor
I am trying to monitor our banks online banking site to make sure it is up and pulling account information like balances and such. We have a demo account with login credentials that we use for testing. I was trying to use a HTTP Transaction...
Tue, 10 Jun, 2025 at 1:53 PM
Event Log sensor Ajax Error
Hello, Based on this post: https://www.paessler.com/knowledgebase/en/topic/59803-my-event-log-sensor-ignores-changes-in-the-event-log-what-can-i-do I have configured the sensor and when I tried to configure the limit I received an error (...
Tue, 10 Jun, 2025 at 1:53 PM
Windows Physical memory available is 1%, however sensor is still green
Hi, We use SNMP Memory sensor to monitor Windows Server 2008. One sensor is Physical Memory, it show only 1% available, however, the sensor is still GREEN and there's no alert. How can we fix this issue? Thank you Article ...
Tue, 10 Jun, 2025 at 1:52 PM
custom senor
Hi All, I have a custom sensor on hand which is a *.exe file. I have ran it from the exe file and it shows [0:05 - connection available] How do I go about inputting this custom sensor inside PRTG. All help and advice would be greatly a...
Tue, 10 Jun, 2025 at 1:52 PM
Distributing load between PRTG probes
Hello, We have five hardware PRTG servers(one master, 4 probes and 4000 sensors overall) and I'm shuffling servers with theirs sensors around in order to find the best performance for our PRTG setup. 1. What parameter to monitor an...
Tue, 10 Jun, 2025 at 1:52 PM
Thermal Problem Alert in UCS sensor
Hello, First of all I want to thank you for the excellent sensor. I wanted to know how to change the nature of the alerts or the thresholds of this sensor. Regards, Yaron Eidelman Article Comments Hello Yaron, one possibi...
Tue, 10 Jun, 2025 at 1:52 PM
EIB / KNX
Is there a known or best practice solution for monitoring EIB/KNX facility automation systems. directly? via 3rd party software? Article Comments Hello, thank you very much for your KB-Post. I'm afraid we ourselves do not ...
Tue, 10 Jun, 2025 at 1:52 PM
How to monitor changing log files?
We'd like monitor a folder of date named text log files for a string but can't seem to find a solution that can handle the changing file names. Is there a way to do this? Thanks. Article Comments Hello, thank you very ...
Tue, 10 Jun, 2025 at 1:52 PM
Time Sync Events
Afternoon Paessler, The Windows server that our PRTG install sits on drifts by one second a day, at 14:01. As a result I am going to schedule a Windows task to sync the server time with our company NTP server at 14:03. Will this have an...
Tue, 10 Jun, 2025 at 1:52 PM
Dynamic Postdata in http sensor
Hi, For some sites we need to login with postdata. for this I use the http-advanced-sensor and prepopulate the POSTDATA field with data retrieved from the url-recorded. this works for a few minutes, logging on to the site works, however a...
Tue, 10 Jun, 2025 at 1:52 PM