kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

PTF Custome Sensors
What is PTF Custome Sensor? I have PRTG 7, whether I ll be able to use this PTF Custome Sensors?? Article Comments please take a look at http://code.google.com/p/prtg7addons/ http://code.google.com/p/prtg-addons/ most cust...
Tue, 10 Jun, 2025 at 11:51 AM
How do i get the 95th percentile through API
I have been using the PRTG but we bill our customers based on the 95th percentile. How do i use the api to get the 95th percentile? Article Comments Please have a look at our Billing Tool for PRTG. Kind regards, - Volker Ju...
Tue, 10 Jun, 2025 at 11:51 AM
Monitor Application Running on Window/Linux Servers
I have die need of monitoring Application running on Window/Linux Server. Some time Application get hanged or stop working. Is it possible through PRTG?? Please help.. MOK Article Comments You can monitor services or proces...
Tue, 10 Jun, 2025 at 11:51 AM
Does the packet sniffer only show data captured over 1 second every 60 or a total of the past 60 sec
I am trying to figure out if the data shown every minute is just what's captured for that second or is PRTG actually running a packet sniffer to a log file, and PRTG just analyzes it once every 60 seconds and generates the results? I wo...
Tue, 10 Jun, 2025 at 11:51 AM
Report of all alerts received?
Hello- Is it possible to generate a report of all alerts received for a set of sensors or a group? Basically, I'd like to be able to generate a monthly report for customers showing them a summary of all the alerts that their devices...
Tue, 10 Jun, 2025 at 11:51 AM
Can I set a tag via the API?
We use th Tags in PRTG as an easy way to run reports. But we use a different DB that will be using to update the descriptions as they change. can i assign a new tag through the API? Article Comments Please use an API call like t...
Tue, 10 Jun, 2025 at 11:51 AM
Windows Gui, ListTree
It it possible that the ListTree view are stored by the close? Or can set by start, only the main level without the sub level? Article Comments Hello, I'm afraid that is not possible. Due to performance optimizations the W...
Tue, 10 Jun, 2025 at 11:51 AM
How to display both the Interface ID and Description fields.
Hello, When we perform an auto discovery, PRTG seems to only retrieve the Description field if it is populated while ignoring the Interface ID. In our particular environment we require both pieces of information. I understand that we co...
Tue, 10 Jun, 2025 at 11:51 AM
Mail Notification
i have done Notification Delivery Setting, Created a notification and when doing a Test, I am getting a Test Mail. But when I am binding it with a sensor for Disk Free, I am selecting Threshold, then I am not gettiing any mail alert...
Tue, 10 Jun, 2025 at 11:51 AM
Map for anonymous access
Hello, I have designed a map for each department in our organization. I'm not creating users for each department, so I'm keeping it all anonymous accessible. The problem is that they see the devices collapsed and if they try expandi...
Tue, 10 Jun, 2025 at 11:51 AM
How to see connected ips to server
I run many game servers on a windows server 2008 r2 machine with PRTG installed. I am totally new to this program and would like to know how i can see all ips connected to the machine. We are very prone to DDOS attacks and this is the reaso...
Tue, 10 Jun, 2025 at 11:51 AM
Bandwidth requirements
I looked through a few articles, but did not get a real good feel for the Internet bandwidth requirements. We are running a single server at out CoLo. It is 90% front end server for 20 remote probes. It has a few ping sensors for monito...
Tue, 10 Jun, 2025 at 11:51 AM
DNS sensor
Dear all I am facing an issue that I want to create a DNS sensor on a remote probe, on PRTG Network monitor (8.3.0.2022). I checked it with a Wireshark, there is no traffic coming from this probe to the network. In the sensor, I always ge...
Tue, 10 Jun, 2025 at 11:51 AM
Extract ESX/ESXi login credentials from PRTG
I support a PRTG Network Monitor V7.1.3.3378 In the Network is a ESXi Server for that I don't have the login credentials But the PRTG Server is monitoring the ESXi Server, so is it possible to extract the login credentials from PRTG? ...
Tue, 10 Jun, 2025 at 11:51 AM
Syslog Messages
I am using PRTG 7. and I want to forward all alert generated in PRTG to other Syslog Reciever. Is it possible in PRTG???? Article Comments Hello, basically you would need to add a Change-Trigger to the Syslog sensor in PRTG an...
Tue, 10 Jun, 2025 at 11:51 AM
SMTP Mail Relay using inbuilt PRTG server
I am attempting to use the inbuilt PRTG mail relay server. The target address is one of our own email addresses (in@abtecnet.com), but when I send a test message I get an entry in the log file "Status sending Email: "in@abtecnet.c...
Tue, 10 Jun, 2025 at 11:51 AM
Failover email question
Hello- I have a customer that uses PRTG for email notification about down sensors on the network. They are interested in using the failover email notifications, but they have a question about the scenario where their monitored Exchange s...
Tue, 10 Jun, 2025 at 11:51 AM
Setting Toplist interval start times
I have gone to my Packet Sniffer sensor and changed the Toplist interval time to 1440 (24 hours) but it seems to start at 6PM, when I would much rather it start at 6AM but I can't seem to influence it to change. I've tried adding a ...
Tue, 10 Jun, 2025 at 11:51 AM
PRTG 8.4
I wonder what is the process for upgrade PRTG 8.4. We have PRTG 8 here, what are the procedures for the upgrade? Do you have a instalation manual for the new PRTG? Or do you have other manual for help me? Article Comments please...
Tue, 10 Jun, 2025 at 11:51 AM
Maps/Graphs not refreshing
Hello - my maps and especially graphs do not seem to be automatically refreshing anymore. The interval is set to 30 seconds and it passes, but the images do not change. This is really noticeable on SNMP Traffic/Bandwidth graphs. PRTG Ne...
Tue, 10 Jun, 2025 at 11:51 AM
Stop CPU Down/Up Notifications
I am using PRTG 7. I am having trouble configuring notifications for my server CPU sensors. Occassionally the status of the sensor goes "Down" with a message of "No such instance (SNMP error # 223)". I get emailed ever...
Tue, 10 Jun, 2025 at 11:51 AM
80041008: One of the parameters to the call is not correct
WMI cannot connect to Windows Server 2008 Server, giving error: 80041008: One of the parameters to the call is not correct. Article Comments Hello Daniel, 80041008 is a WMI specific but nevertheless very vague error indicating...
Tue, 10 Jun, 2025 at 11:51 AM
% CPU over 75% over perid of time
Is there any way to calculate the amount of time in % over say a day or week or month that the cpu has been over 75%. i have tried using the uptime % on the report but cannot configure the system to alter it any ideas Article C...
Tue, 10 Jun, 2025 at 11:51 AM
How do I get notified of a Windows Event not occuring?
I am setting up PRTG sensors to monitor jobs in BackupExec, and am hoping to go with the following method unless anyone can suggest a better option. BackupExec generates Event ID 34112 upon Job Success, which I have a monitor set up for. Wh...
Tue, 10 Jun, 2025 at 11:51 AM
SNMP and write access
On a network switch we have descriptions set on the ports. Once the switch is added to PRTG and autodiscovery is run, the sensor names have the port names, which is perfect. Is there a way now to change the name of the port sensor, so tha...
Tue, 10 Jun, 2025 at 11:51 AM
PRTG authentication
Can PRTG integrate with RSA for a more secure login authentication? Article Comments Hello, I'm afraid this is not planned. Sorry. best regards. Jun, 2011 - Permalink
Tue, 10 Jun, 2025 at 11:51 AM
Sensor names and autodiscovery
When we set descriptions to ports on our Network Switch, and then add the switch to PRTG, it nicely pulls in only the active ports and the sensor name has the description. This is a great feature. The issue is, if I modify a port name on ...
Tue, 10 Jun, 2025 at 11:51 AM
How can we stop PRTG from forgetting deleted sensor upon reboot?
Good Morning, Every now and then we need to restart our PRTG server when it goes offline for whatever reason. We have noticed that after a reload, previously deleted sensors / name changes etc get reverted back. For example, we could de...
Tue, 10 Jun, 2025 at 11:50 AM
How to get accurate bandwidth readings without V2 support?
We are attempting to determine router interface bandwidth, but PRTG seems to be unable to do this for large (over 800 mbps) bandwidth ports accurately. Perhaps this is due to PRTG only supporting V1 / 32 bit counter. We have reset the scan...
Tue, 10 Jun, 2025 at 11:50 AM
Upgrade and move PRTG
I have PRTG v7 and want to upgrade to v8 but don't have enough room or CPU power on this server. How do I move the configuration and data to a new server and upgrade to v8 at the same time? Article Comments please see http...
Tue, 10 Jun, 2025 at 11:50 AM
How do I setup email notification for alarms?
I woudl like to be notified via email when an alarm is triggered Article Comments please see https://www.paessler.com/manuals/prtg8/notifications.htm Jun, 2011 - Permalink
Tue, 10 Jun, 2025 at 11:50 AM
How can I add a working Networked Drive Share Sensor to PRTG?
I have added a sensor for a networked drive. The problem is that it does not work and always error out. Error Message: Cannot access network share: The network path was not found(53) (code: PE030) What I have tried so far: Add the dri...
Tue, 10 Jun, 2025 at 11:50 AM
Switch port utilization
I have my switch and ports displaying data. How can I configure it to see top 5 or 10 network activity to pinpoint high bandwidth hogs? Article Comments SNMP is only suited to a limited extend for this kind of analysis. In orde...
Tue, 10 Jun, 2025 at 11:50 AM
Zeitüberschreitung der Anfrage (Code: PE014) bei HTTPSensor
Ich habe auf einem Web-Server 4 HTTPSensoren definiert. Es kommt immer wieder vor, dass 3 der Sensoren "Zeitüberschreitung der Anfrage (Code: PE014)" liefern. Dieser Fehlerzustand bleibt dann über Stunden bestehen. Auch wenn ich e...
Tue, 10 Jun, 2025 at 11:50 AM
How to upgrade from version 6 to 7 on Windows
Here's our scenario: Currently running version 6 and we'd like to migrate to latest being 8 without losing configurations. I've read that we can go from 6 -->7 first then we'd have to migrate from 7-->8. My first goal ...
Tue, 10 Jun, 2025 at 11:50 AM
Is it possible to create global notifications per sensor or per channel ?
Hello ! We would like to create automatic support tickets in case of insufficient disk space, so our service desk team can work on it faster. The main idea is to use a notification that sends an email which is taken by our support applica...
Tue, 10 Jun, 2025 at 11:50 AM
Wishlist: Deactivate Sensors for a known fix time
If you have Devices/Sensors which are connected via DSL, there is a known short breakup every 24h from the provider. You can't hide this from Error reporting, Statistics, etc. There should be an Option "known Downtime" for ...
Tue, 10 Jun, 2025 at 11:50 AM
How can I use RoutoMessaging for SMS-Notifications in PRTG?
Hello, I would like to use RoutoMessaging for SMS-Notifications in PRTG. Is this possible? Article Comments This article applies to PRTG Network Monitor 8 Configure PRTG for RoutoMessaging For this and all the following pa...
Tue, 10 Jun, 2025 at 11:50 AM
How do you set up a disconnected cluster server ?
I would like to avoid both servers in a cluster from polling at the same time. Is there another option to setting up a cluster where the data and configuration can be replicated to a standby server that is not actively running prtg. I woul...
Tue, 10 Jun, 2025 at 11:50 AM
How can I invert the value of a sensor
We have a movement sensor that returns a 1 when there is no movement and 0 when there is. Currently movement shows in the graph as an invert spike in the graph. It is only a small point, but I would like to show a spike from 0 to 1 when the...
Tue, 10 Jun, 2025 at 11:50 AM
Failed to open event query. Access is denied. Custom Query
Hello there, For some reason i'm not getting this custom exe sensor working. It keeps giving me this error: Failed to open event query. Access is denied. If I run the .ps1 there's no problem. I'm sure the credentials are ...
Tue, 10 Jun, 2025 at 11:50 AM
After moving data from another server other users cannot login
We move our test data to the real server we are using. It seems to be working except for the users I created are not working. If I create a new username it works. If I delete the one that doesn't work and recreate the username still do...
Tue, 10 Jun, 2025 at 11:50 AM
Which OID library supports the AS400 version of the IBM MIB?
I am attempting to set up a SNMP Library Sensor to monitor an AS400 system. I have tried various OID libraries on the pull down list one sees when defining this kind of sensor. No matter which library I select from the list, I get the mess...
Tue, 10 Jun, 2025 at 11:50 AM
Loss of historical data, settings and logs during upgrade.
Hi, I am upgrading from Version 7.4 to 8.4 and wanted to know before I start the upgrade if I am going to lose any historical data, Settings(Sensors , etc) and logs. I know where the data is stored but trying to avoide restoring it if pos...
Tue, 10 Jun, 2025 at 11:50 AM
Where Does PRTG store the ssh host keys
We are getting the error, SSH : The negotiation of host key verification algorithm is failed, and we have followed your help tips. These did not work for us. What we were thinking of doing is to put the host key into the server so it sis no...
Tue, 10 Jun, 2025 at 11:50 AM
Can an RSS feed be embedded into a Paessler Map?
I would like to embed and RSS feed into a Paessler map, perhaps in a separate frame. The map would show the local network and an RSS feed from our service management systems with details of open incidents. Article Comments The e...
Tue, 10 Jun, 2025 at 11:50 AM
Period of time a sensor Minigraph displays
If I create a map, and use sensor Minigraphs within the map, what time frame does the minigraph display. it is an average of all the time since the sensor started to monitor, or is it for the time period that the sensor interval is configu...
Tue, 10 Jun, 2025 at 11:50 AM
Licence - but no internet connection.
We have a PRTG install to complete, but the server has NO access to the Internet, as it is installed within a totally secure network. How will we licence the software, as my understanding is that the server attempts to validate the licenc...
Tue, 10 Jun, 2025 at 11:50 AM
Can you modify PRTG to store configuration and data files on an external disk ?
Is it possible to install PRTG on a local drive on a system and have the data files,configuration files... reside on a external disk. If not can PRTG be installed on an external disk that would be used on another server in case of hardware...
Tue, 10 Jun, 2025 at 11:50 AM
Live Graphs of multiple sensors
Is it possible, either by map creation, or by API query, to get the live graphs of a group of sensors with a particular tag? For example: I tagged about 15 bandwidth sensors with the tag of <foo> I want to be able to hit a map, or p...
Tue, 10 Jun, 2025 at 11:50 AM
SNMP trap reciever bind variables
I'm just a beginner with PRTG. I configured SNMP Trap Receiver and it works (test SNMP trap notifications passed). But I have problem with my real SNMP trap. It is snmp version 1 and contains bind variables in its body. I catch snmp pac...
Tue, 10 Jun, 2025 at 11:50 AM
SBS 2008 with owa
How do I install on SBS 2008 if it already has OWA installed using port 443. Is there a way of installing it and still making it secure? Thank you Article Comments Hello, I'm afraid PRTG can only provide HTTPS on port 4...
Tue, 10 Jun, 2025 at 11:50 AM
Sensor for Liunx
Is it possible to have a sensor to monitor if a process is running in a Linux server? Article Comments Dear Dennis, I'm afraid this is currently not possible with PRTGs inbuilt sensors. Maybe you can do this with a self wr...
Tue, 10 Jun, 2025 at 11:50 AM
Tomcat
Hello. I have a question. In a server with tomcat. Actually, in the Tomcat, I have several web apllications in Java and I would like to monitoring work properly. Sorry if not well understood, but my english is not too good. Articl...
Tue, 10 Jun, 2025 at 11:50 AM
Traphic combined physical interface Cisco switch ?
Hi, I am testing PRTG for our environment, and i have a question: Our Cisco switches have multiple physical interfaces combined, with channel groups on dot1q. ( or IEEE 802.1Q ). So 2 or more gigabit uplinks ( seen as 1 ) are connected ...
Tue, 10 Jun, 2025 at 11:50 AM
QoS measurement
My network guys have configure 4 different QoS policies in the cisco router which result in 4 different 4 different bandwidth limits. VIP users has a higher allocation of bandwith and normal users will have a lower bandwidth. Can PRTG colle...
Tue, 10 Jun, 2025 at 11:50 AM
How do I consolidate netflow channels?
A new netflow sensor is recording data fine, but I'd like to consolidate Chat, Remote Control, Infrastructure, and NetBIOs into the group Other Protocols. Under the sensor's Settings > Channel Configuration I select NO for each o...
Tue, 10 Jun, 2025 at 11:50 AM
Boxcar support
Would you consider having more support for Boxcar in iPRTG? It would be nice if Boxcar could open the iPRTG Application when you get an alert. Article Comments Dear Ismael, we've put it on the wishlist, but there is no ET...
Tue, 10 Jun, 2025 at 11:50 AM
notification with toplist attached
I created a speed notification to one of my router. the router also have netflow so I can also tell the top conversation at the moment of the threshold. can i create a mail notification and attach the toplist report for that moment? This wi...
Tue, 10 Jun, 2025 at 11:50 AM
Offline evaluation of collected data
The computer with the monitoring application is installed in an isolates environment some kilometers away from our office (half day trip). Is there a solution to copy the collected data from time to time for doing some evaluations at the o...
Tue, 10 Jun, 2025 at 11:50 AM
Can HTTP Transaction sensors be used with flash-based websiteS?
I'm looking to monitor a website which heavily uses flash via a HTTP Transaction sensor. I've used the 'URL Recorder' but there is no POSTDATA returned when I click through the various pages I want to use in the steps. Is...
Tue, 10 Jun, 2025 at 11:50 AM
What do the Uptime Stats and Request Stats mean and what is the difference?
SNMP report Article Comments Hello, uptime means the uptime of course. For requests it's slightly different, because PRTG only accounts downtime between at least two consecutive failed scans. So if only one request fails, ...
Tue, 10 Jun, 2025 at 11:50 AM
Are there custom sensors to inspect Flash content on monitored sites?
We are using a re-branded version of PRTG Network Monitor for our external monitoring of customer websites. A few of our customers have Flash based sites and with my current knowledge of the website sensors, there are none which allow me to...
Tue, 10 Jun, 2025 at 11:50 AM
Problem adding WMI bandwidth sensor
I receive the following error when attempting to add a bandwidth sensor to one of my servers. Sorry, the scan for available monitoring items has failed! Error Message:"80070005: Access is denied - Host: 10.1.0.9, User: Install2, Pa...
Tue, 10 Jun, 2025 at 11:50 AM
.old files
I have noticed that I have several Toplists Sensor files that are labeled .dat.old. Can I safely delete these files. Article Comments Hello, may I ask which exact version of PRTG are you running on? best regards Jun, 201...
Tue, 10 Jun, 2025 at 11:50 AM
Specific Event Log Entry = Send Alarm?
Hello, is it possible to create an eventlog sensor, that switches to error-state when it receives a specific entry? Example: An application produces the event log entry "Alart from program xyz.exe" - this appears in the event l...
Tue, 10 Jun, 2025 at 11:50 AM
docsIfCmtsChannelUtUtilization OID & PRTG
I'm trying to import a OID (1.3.6.1.2.1.10.127.1.3.9.1.3­) from DOCS-IF-MIB.my that I have downloaded from Cisco. (It is for a UBR10k Broadband Gateway device.) In that MIB, I have "docsIfCmtsChannelUtUtilization" that I...
Tue, 10 Jun, 2025 at 11:49 AM
Upgrade to v8
I upgraded to v8 from v7. PRTG started ok and then notified some cache needed to be done. After hours, it completed and loaded the Webserver OK. then suddenly the server hanged, I cannot get any connection at all, GUI or Web, it keeps...
Tue, 10 Jun, 2025 at 11:49 AM
prtg probe disconnected status after network issue.
One of our multiple probes refuses to reconnect. We had a short network outage and since then this remote probe has remained in a disconnected status. Here is the remote probe log below. It appears to connect, mind you, the settings have ...
Tue, 10 Jun, 2025 at 11:49 AM
swt up of sensors
I am trying out your software and I am having some issues setting up SNMP bandwidth monitoring. I have set it up on 2 other routers of mine and it works really well but I am having issues with 2 others and I am getting these stats on the ro...
Tue, 10 Jun, 2025 at 11:49 AM
Favorites Not Showing
I recently added 13 sensors as 'favorites.' When I look at them on the senor list, they are flagged (with the hover over showing 'favorite') but when I go to a dashboard, or pull 'favorites' from the sensor list, it...
Tue, 10 Jun, 2025 at 11:49 AM
Factory Sensor get all channels
Hi, Is there any way I can select all channels in sensory when creating a formula? Channel(1001,1) is just not good for me, because I can't always know number of channels and their ids. Regards Article Comments Hello,...
Tue, 10 Jun, 2025 at 11:49 AM
HTTPS Sensor Error
I am trying to monitor a SSL enabled site using a standard HTTP sensor, but pointing it at a SSL URL. We have many of theses sites being successfully monitored, but this particular one fails. The error given in PRTG is: HTTP/1.1 410 G...
Tue, 10 Jun, 2025 at 11:49 AM
Error Message when creating a sensor
When creating a new sensor " wmiexchangeserversensor " for our exchange server 2003, Queue: Number of messages, the following error message is displayed: Microsoft Windows Server Standard Edition - No provider installed for spec...
Tue, 10 Jun, 2025 at 11:49 AM
Blank device template with Cisco ASR1000 series routers.
I cannot match any device template to Cisco ASR1000 series router after auto-discovery. Is there anyoue out there experiencing the same problem. Have you solved it? Please shared if you have a solution to this issue. Thanks! Leon ...
Tue, 10 Jun, 2025 at 11:49 AM
Graph units
Is it possible to change the graph unit from Kbits to Kbytes or Mbits/bytes? Article Comments this can be changed in the root, group, device or sensor settings. Open settings and look for the Channel Unit Configuration sett...
Tue, 10 Jun, 2025 at 11:49 AM
Monitor Internet Connectivity
Our internet drops for 1-5 seconds repeatedly throughout the day and would like to monitor how often it drops and how often (NOTE: i am not trying to monitor bandwidth, just connectivity) How would i accomplish this with PRTG? Thanks! ...
Tue, 10 Jun, 2025 at 11:49 AM
Protected access to a device
I have an HP Procurve switch that is outside of the PRTG subnet. It is the gateway switch for my network to the Internet, therefore on the outside of the firewall. I have assigned an IP address to it and have given access a username and pas...
Tue, 10 Jun, 2025 at 11:49 AM
How can I upload OID
Normaly I use to copy paste OID file to snmpoidlib folder in PRTG Server.. Is there any other way uploading oid file through PRTG Web Access?? Article Comments Hallo, at the moment this is not possible through the web interfa...
Tue, 10 Jun, 2025 at 11:49 AM
PRTG to check public IP
Does PRTG recognize public IP? / Is there anyway to check my public IP via PRTG? what I'm trying to say is that the server on which PRTG is installed has a Dynamic IP address so if PRTG recognizes my public ip and checks it periodicall...
Tue, 10 Jun, 2025 at 11:49 AM
Add/Edit Protocol names
We enable NETFLOW and under TOP Protocols I'm only seeing Various and other. Is there a way to edit the names like for 1493 I want it to show us citrix and for other ports that are not known I would like to name it to what application i...
Tue, 10 Jun, 2025 at 11:49 AM
How do I check acknowledged notification by who?
I want to know who is the user to acknowledged the notification. Article Comments Hello, if an error-state of a sensor is acknowledged this is written into the sensors Log. That should also include the PRTG User who acknowledg...
Tue, 10 Jun, 2025 at 11:49 AM
I am purchasing a new SSL certificate from Comodo, what is the web server software PRTG uses?
I am purchasing a new SSL certificate from Comodo to cover the new DNS entry for my PRTG installation, however when I go through their checkout one of the questions they ask is 'Web Server Software'. There are many different options...
Tue, 10 Jun, 2025 at 11:49 AM
Probe GUID question
Is it possible to retrieve a GUID from the PRTG website to input into a new probe? One of the servers has failed which previously had a Probe on it.. The machine has now been rebuilt but we would like to link this machine to the previous...
Tue, 10 Jun, 2025 at 11:49 AM
Température conversion of Netgear RNDX NAS
Hy ! I have a Netgear RNDX NAS and in its web interface config i put temperature unit on celcius degres. But if i use the Netgear MIB (convert with Mib importer) the résult in PRTG is in fahrenheit degres. I try to use multiplication/...
Tue, 10 Jun, 2025 at 11:49 AM
Remote service monitoring and restart command with notification
I want to monitor a service through WMI, which I have setup with a state trigger. When setting up the sensor, it asks if i want to issue a restart command, which I am doing. I also want to setup a notification so when the service is down, I...
Tue, 10 Jun, 2025 at 11:49 AM
I am not getting data for QOS
I added a Remote device on PRTG through Probe and added a sensor on Probe added but I am not getting and data... Just for test I added Remote IP of ny PRTG on Probe device for QoS, but still not getting data. Please help.. MOK A...
Tue, 10 Jun, 2025 at 11:49 AM
create sensor to monitor sql logins
Hi I want to monitor when someone logins to the server as administrator and when someone tries to login to our SQL server by trying to guess the sa account or admin account some guessing an account. Cheers Article Comments ...
Tue, 10 Jun, 2025 at 11:49 AM
Multiple changes to sensors
Hello, I have read in this kb that it is not possible to make every PING sensor the master object for parent (Which would be a very handy feature by the way). As well, I have also read that it is not possible to change templates once crea...
Tue, 10 Jun, 2025 at 11:49 AM
Can PRTG automatically cut tickets in OTRS?
I was wondering if PRTG can create tickets in OTRS? I'd like to know if tickets can be automatically created for network events Article Comments Hallo, how do tickets usually get created in OTRS? Is it not enough just to s...
Tue, 10 Jun, 2025 at 11:49 AM
How can I search for the ID of the sensor ?
How can I search for the ID of the sensor ? Why I ask it. Because if i make an factory sensor i use this formel: 1:Traffic in Channel(3150,0) 2:Traffic out Channel(3150,1) After that I give the Sensor an other name as the sensor t...
Tue, 10 Jun, 2025 at 11:49 AM
Probe health and VMware
We are currently testing your system as an replacement for our current management system and we are experiencing some problems with the local core/probe health. It works fine when we have our network added, 37 devices and 352 sensors. But w...
Tue, 10 Jun, 2025 at 11:49 AM
How to swap In and Out channels
When i monitor traffic on router's local interfaces, charts are generated the other way around. So 'In Traffic' is shown as 'Out' and vice versa. Perfectly normal (as the sensor sees the interfaces), but I prefer to see...
Tue, 10 Jun, 2025 at 11:49 AM
Is it possible to control what items are graphed in the device graph?
For my maps I would to be able to map multiple values or something related to them in one graph. The device graph seems like a good way to do this. In fact, the device graph would work well for a typical server or possibly even network swit...
Tue, 10 Jun, 2025 at 11:49 AM
Biger tabel in sensor details ?
Hello, If I have in one device lots of sensors and go to the details view I can't modify column width. My sensors have sometimes long name and for this reason I need to modify the column width. A solution with display the Sensor Tabel...
Tue, 10 Jun, 2025 at 11:49 AM
PRTG support for ip v6
Hi, i would like to check whether PRTG 7 and 8 supports IP v6? Im planing to use PRTG to monitor and manage IPv6 network. Kindly advise. If the answer is no, kindly advise when is the release that has IP v6 support and the PRTG version ...
Tue, 10 Jun, 2025 at 11:49 AM
PRTG Network Monitor Probs issue
Hello , we have implemented PRTG Network Monitor V8 Cluster , the issue is the prob in the Fail-over node says No probes are connected , ans when the fail-over node become the master there is no data are collected . please advise ...
Tue, 10 Jun, 2025 at 11:49 AM
Sensor Factory with Custom SNMP Limits
Dear All I do have multiple redundant pairs of firewalls, proxies and load balancers which I'm monitoring via SNMP from PRTG. This are specific checks for e.g. a VPN or a virtual service being available. To define the status I'...
Tue, 10 Jun, 2025 at 11:49 AM
How to create a Filter for the Cisco CDP Protokoll TCP Port 4224
The "Include Filter" contained: any Exclude Filter contained nothing The "Channel Definition" contained: #1250:CDP Protocol[TCP] AND (DestinationPort[4224] OR SourcePort[4244]) i tried this also: (Protocol[TCP] AND (...
Tue, 10 Jun, 2025 at 11:49 AM
How do you setup an alarm when monitoring a file timestamp? I would like to alarm if a backup file h
We are running the trial version of your software (We are planning to buy, just want to work out some bugs in our system first.) I'm trying to monitor some backup files with the file timestamp. I'm able to see the file, and it brin...
Tue, 10 Jun, 2025 at 11:49 AM